A Plus 702 Mock 2

1. Social ________ is a process in which an attacker attempts to acquire information about your network and system by social means, such as talking to people in the organisation.

Networking

Engineering

Assailing

Pinging

2. A friend tells you that they just brought a hard drive enclosure and it came with a USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are just wondering why it has two connectors when it runs fine on one. What is your reply?

The second USB connector is to provide extra power if needed.

The second USB connector allows for two devices on one cable.

The second USB allows for sharing between two PCs.

The second USB connector is for connection to a UPS.

3. In Windows 7, Vista and XP, running REGEDT32 actually summons which program?

POLEDIT

REGEDIT

GRPEDIT

REGBACK

4. If Windows won't boot normally, you can reboot into ______ Mode

DOS

Safe

Restricted

Protected

5. A technician needs to perform a hardware upgrade on a laptop. He removes the power supply cable. What is the next thing that the technician should remove?

The battery pack.

The memory card.

The hard disk.

The CMOS battery.

6. 18. A user complains that the screen on his laptop remains blank when he turns on his laptop. A technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?

A. Press the Fn and Screen keys until the display appears.

B. Attach an external LCD or CRT monitor to the laptop.

C. Check that the screen's video cable is plugged into the laptop.

D. Check that the monitor is powered on.

7. What is the minimum number of hard drives that you need to implement RAID level 0?

1

2

3

4

8. A laptop has 1GB of installed memory, and uses shared video memory. If the video card is using 256MB, how much is left for the rest of the system?

1GB

768MB

512MB

Cannot determine

9. Angelina is configuring her router to allow her to manage her home PC from her work's network. What feature does she need to enable?

Port Forwarding

MAC Filtering

DHCP

SSID

10. 29. Which of the following protocols are used for access across a network to a remote host through a terminal window?

A. Telnet

B. HTTP

C. SFTP

D. IMAP4

11. 20. Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?

A. DEFRAG C:

B. FDISK

C. SCANDISK

D. CHKDSK C: /F

12. A technician receives a phone call from a user that has forgotten his password. What is the first thing the technician should do?

Reset the user's password.

Tell the user to write down his password.

Give the user the password.

Verify the identity of the user.

13. What should you do first to remove external devices from your laptop?

Click the Safely Remove Hardware icon.

Click the Remove Hardware Now icon.

Unplug the power to the device, and then remove the device.

Nothing. Just remove the device.

14. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

Clear the maintenance count.

Configure the printer’s IP address.

Replace the printer’s cable.

Adjust the HVPS for -600V.

15. What is the purpose of a DSL filter?

It resolves names to IP addresses

It blocks MAC addresses

It prevents interference between telephones and a DSL service operating on the same line

It blocks ports by using an ACL

16. 30. Which of the following protocols rely on DNS for host name resolution?

A. TCP/IP

B. IPX/SPX

C. NetBEUI

D. AppleTalk

17. 46. A user has received an error message, but cannot recollect the exact wording. Where would the technician find out more about the error?

A. In System Information.

B. On the Internet.

C. In Event Viewer.

D. In My Documents.

18. Which Windows Vista utility can identify spyware and unwanted software?

Windows DNS

Windows Security Lock

Windows Defender

Windows Hardening Tool

19. 17. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?

A. That the latest Service Pack is installed.

B. The switch that activates the wireless antenna.

C. That the wireless access point is active.

D. That the laptop is equipped with a built-in modem.

20. You turn a computer on but it won't boot. From inside the case you hear a rhythmic ticking sound. What is most likely the problem?

The hard drive

The video card

The motherboard

The power supply fan

21. All computers on the network are configured with static IP addresses. A Sales representative travels to a customer's office and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?

Enable DHCP on the laptop and configure the static IP address in the AlternateConfiguration tab of the user's TCP/IP properties.

Install a wireless network interface card (NIC).

Add the address of the ISP's DNS server to the TCP/IP configuration.

Enable Internet Connection Sharing (ICS) on the laptop.

22. To access Safe Mode during boot, press which key?

F8

F12

Del

Alt

23. 23. Which of the following tools can you use to correct corrupt file problems or disk errors?

A. REGEDIT

B. ATTRIB

C. CHKDSK

D. FDISK

24. What is the maximum data transfer rate that USB 2.0 offers?

512 Mbps

480 Mbps

100 Mbps

128 Mbps

25. 38. A technician maps a network drive for a user. The following day, after the user boots the computer, she cannot see the drive in My Computer. What should you do?

A. In Folder Options, select the 'Show hidden files and folders' radio button.

B. Remap the drive each time a user logs on.

C. Instruct the user to refresh the display.

D. Remap the drive and select the 'Reconnect at Logon' check box.

26. Just as you can convert FAT volumes to NTFS without losing data (but there is no way back), you can similarly convert a disk's type from basic to:

Dynamic

Active

Passive

Dedicated

27. Which one of the following RAID levels uses disk mirroring?

RAID-0

RAID-5

RAID-3

RAID-1

28. 22. On an NTFS volume, which of the following options can be used to control the amount of disk space network users can consume?

A. Disk Cleanup

B. Security Center

C. Disk Quotas

D. Disk Defragmenter

29. 21. A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?

A. format c: /fs:ntfs

B. convert c: /fs:ntfs

C. fdisk c: /fs:ntfs

D. defrag c: -f:ntfs

30. You receive an e-mail message stating that the domain.com administrator wants to verify the complexity of your login password. The e-mail requires that you send your password in a reply e-mail. What should you do?

A. Send the password in a reply but encrypt the e-mail before sending it.

B. Inform the Network Administrator about the e-mail message.

C. Ignore the request and delete the e-mail message.

D. Send a reply message with an encrypted signature attached.

31. You are a respected employee in your company. After checking the security logs, it transpires that an attack was launched on the network and your user account was used. Your boss calls you into the office and shows you the log, but you deny any involvement and persist in proving your innocence. You then realise you had a visit from an old colleague that was fired some time back. This person acquired all the necessary information to perform the attack. What type of attack is this person performing?

Trojan Horse

Social engineering

Phage Virus

Armored Virus

32. 47. A technician wants to implement WEP (Wired Equivalent Privacy) on the domain.com wireless network. What would users require in order to connect to the access point?

A. The password for the Local Administrator account.

B. An appropriate IP address.

C. The name of the DNS server.

D. The correct WEP (Wired Equivalent Privacy) key.

33. Which of the following tools can be used to test a power supply? (Choose TWO)

A Multimeter

A Wire Crimper

An Optical Tester

Time-Domain Reflectometer

Power Supply Tester

Submit

34. 14. A user reports that when he types on his laptop, numbers instead of letters appear. What is the reason for this happening?

A. The keyboard is faulty.

B. The number lock function is turned on.

C. The Fn key is turned on.

D. The keyboard controller is not seated properly.

35. You are going to run a network cable in the space above the drop ceiling in your office. What do you need to use?

PVC

Coaxial

Plenum

Fiber-optic

36. 41. Which of the following preventive maintenance tasks should be performed regularly on a computer that has Internet access?

A. Disable the use of cookies.

B. Disable all unused features of the web browser.

C. Run a virus scan of the hard disk drives.

D. Enable the Windows Firewall.

37. What is it called when an attacker makes data to look like it's coming from a legitimate source?

Hacking

Spoofing

Hijacking

Multithreading

38. A technician is preparing a hard disk for BitLocker Drive Encryption. To encrypt drives and to verify boot integrity, BitLocker requires at least ______ partitions.

One

Two

Three

Five

39. You install a single new RIMM memory module, but the computer fails to recognise the newly installed module. Why is the computer failing to recognise the memory module?

The memory is not seated properly.

RIMM modules must be installed in pairs.

BIOS has not been flashed.

The Add Hardware Wizard should be run.

40. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?

Master on the secondary IDE controller.

Slave on the primary IDE controller.

Master on the primary IDE controller.

Slave on the secondary IDE controller.

41. 44. A user account named Test on a Windows XP Professional SP2 computer is a member of a workgroup. A technician changes the Test account to Limited. Which of the following will the user now be unable to do?

A. Browse through the files on the computer

B. Send and receive e-mail messages

C. Log on to the Internet

D. Install programs

42. 32. Which of the following is responsible for resolving a fully qualified domain name to the IP address?

A. ARP

B. DNS

C. DHCP

D. WINS

43. 27. A technician has installed a new network printer, but users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?

A. Verify the IP address for the printer.

B. Restart the spooler service.

C. Download and install the latest patches for the operating system.

D. Download and install the latest software and drivers for the printer.

44. You run the following command on your desktop PC: PING server -t. This results in your system continuously pinging the classroom server. What keyboard shortcut will stop this endless loop?

WIN + L

WIN + E

CTRL + C

CTRL + L

45. After installing a 64-bit Windows 7 operating system, you notice you have two ___________ directories.

C:\Public

C:\Windows

C:\Program Files

C:\Users

46. Which of the following options are advantages that the NTFS file system has over the FAT file system? (Select 2 answers.)

It is compatible with DOS and Windows 9x dual-boot configurations.

It supports larger partition sizes.

It can be accessed and modified using many standard DOS disk utilities.

It supports compression, encryption, disk quotas, and file ownership.

Submit

47. 19. Jason's C: drive is filling up. He needs to install a bigger drive and reinstall Windows onto the larger drive, but he's short on time. Instead, he installs the much larger drive, partitions it into a single simple volume and formats it as NTFS. Instead of giving the new volume a drive letter, he configures it as C:\NEW. We call this feature of Windows:

A. ATAPI

B. UAC

C. BitLocker

D. Mount Point

48. The electrical power to your office has become unstable and brownouts have become a regular occurrence. Which of the following should you implement to protect your computer from these brownouts?

A power conditioner.

A surge protector.

A generator.

An Uninterruptible Power Supply (UPS).

49. What is the name of the service that formats print jobs to get them ready for the printer?

Print line

Print queue

Print server

Print spooler

50. Which Windows 7 feature has the sole purpose of keeping the user from running programs that could pose a potential threat by escalating privileges to that of administrator?

Windows Defender

Parental Controls

Windows Security Center

UAC

51. A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?

Faulty static eliminator strip

A paper sensor is stuck

Faulty fuser assembly

Incorrect platen position

52. 48. You are a desktop support technician (DST) for IT Support. You are configuring a customer's computer which has two hard drives called HDD00 and HDD01. You want to copy the contents of HDD01 to HDD00 and retain the entire file and folder structure. How would you do this in the most efficient manner possible?

A. Use the command line tool - MOVE.exe

B. Use the command line tool - COPY.exe

C. Use the command line tool – CD

D. Use the command line tool - XCOPY.exe

53. 15. The Security Accounts Manager (SAM) file in Windows 7 can be found in:

A. %systemdrive%\System32\config

B. %systemdrive%\Program Files\Common Files

C. %systemroot%\System32\config

D. %systemroot%\System32\drivers\etc

54. What is the best thing to use to clean a laptop display?

LCD cleaner

A dry cloth

Glass cleaner

Abrasive cleaning powder

55. On a laser printer, the printed characters on the left side of documents are faint compared to the letters on the right. How can you quickly resolve this problem?

Blow the excess dust out of the cartridge.

Print your documents backward.

Use different paper.

Shake the toner cartridge.

56. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select 3 answers.)

Wear an anti-static wrist strap.

Wear shoes with rubber soles.

Spray anti-static spray on the screen and internal components.

Put the computer on an anti-static mat

ESD Safe Packaging

Submit

57. 16. A user reports that when he plugged his power adapter into his laptop, he saw a spark and now the screen is dim. What would you suspect is the cause of this problem?

A. The power adapter is faulty.

B. The inverter board is faulty.

C. The video adapter is faulty.

D. The laptop has overheated.

58. A _________ hard drive requires you to set jumpers to match the cabling configuration of the drives within the PC?

USB 3.0

ESATA

SSD

PATA

59. By what name is a PC Card also known as?

A PC Bus card.

A smart card.

PCMCIA.

A PCI adapter.

60. An IT Technician needs to access stored files on a primary partition, on a networked computer named BETA. The user of that computer has not setup any shared files or folders. Which of the following is an administrative share?

\\BETA\Primary

\BETA\C

\\BETA\C$

\\BETA

61. The ________ command can be used to display print and file shares on a PC?

Ipconfig /displaydns

Net View

Net Start

Services.msc

62. 43. Several users want to make system changes on their Windows XP Professional computers. What would be the best action that the technician should take?

A. Assign the appropriate users the rights required to make the changes.

C. Add the appropriate user accounts to the Local Administrators group on their respectivecomputers.

D. Add the appropriate user accounts to the Power Users group on the domain controller.

63. Which of the following is required to set up a secure wireless connection? (Select 2 answers)

The brand and model of the access point.

The wireless brand being used.

The SSID of the wireless access point.

The encryption standard being used.

Submit

64. 24. Which of the following recovery options are available when booting from the Windows XP installation CD?

A. Automated System Recovery (ASR)

B. Safe Mode

C. Last Known Good Configuration

D. Emergency Recovery Disk (ERD)

65. When accessing data, which of the following has the fastest throughput?

Flash drive

RAM

Hard disk drive

CD-ROM

66. 31. Which of the following protocols is used to transmit e-mail between the two e-mail servers?

A. Post Office Protocol, version 3 (POP3)

B. Simple Mail Transfer Protocol (SMTP)

C. Internet Control Message Protocol (ICMP)

D. Internet Message Access Protocol, version 4 (IMAP4)

67. 28. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?

A. Print a test page from each paper tray to ensure that the problem has been resolved.

B. Print a calibration page from each user's computer.

C. Check that all the paper trays are full.

D. Restart the printer.

68. 36. If you have an IP address of 192.168.10.10, the default subnet mask is?

A. 255.0.0.0

B. 255.255.0.0

C. 255.255.255.0

C. 255.255.255.255

69. Spyware differs from other malware in that it:

Copies itself to every available host

Sits dormant for a long period of time

Works on behalf of a third party

All of the above

70. Which two of the following are steps in drive preparation before its first use?

Defragmentation

Disk cleanup

Running CHKDSK

Formatting

Partitioning

Submit

71. A user with a tablet computer wants to print directly to printer. Which of the following technologies will allow the user to set up a direct wireless connection to the printer, assuming the printer is correctly equipped?

IEEE 802.11g

Bluetooth

IEEE 1396

Firewire

72. You have a computer with the IP address 163.208.199.8. What class is this address?

Class A

Class B

Class C

This is not a valid IP address

73. Which of the following devices would be hot-swappable on a laptop?

A hard drive.

The keyboard.

Memory.

A modular DVD drive.

74. 49. The best way to secure a wireless network would be to?

A. Perform a network survey

B. Remove all 2.4 GHz devices from the location

C. Enable WPA

D. Disable SSID broadcasts on the wireless access points

75. 45. Where would you find a record of the users that have successfully logged on to a computer?

A. In the System log.

B. In System Information Utility (MSINFO32).

C. In the Security log.

D. In the Application log.

76. What should you use with a laptop to avoid frequent insertion and removal of external input and video devices?

KVM switch

Port adapter

Docking station

PDA

77. 25. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?

A. DISKPART

B. FIXBOOT

C. FIXMBR

D. None of the above

78. What device in a laser printer provides voltages to the corona wires?

Corona assembly

ACPS

DCPS

HVPS

79. 33. Which IEEE standard provides a wireless solution for network printing?

A. 1284

B. 802.5

C. 802.3

D. 802.11g

E. 1394

80. Start > Run > type "mstsc" will do what?

Check the integrity of system files

Open Services snap-in

Open Remote Desktop

Open Task Manager

81. 40. You receive no response when you PING the loopback address 127.0.0.1. What is the MOST probable cause of this problem?

A. TCP/IP protocol is not functioning.

B. DHCP server is offline.

C. DNS server is offline.

D. Network cable is faulty.

82. What should you use to clean electronic connectors on expansion cards?

Demineralized water

Denatured alcohol

Acetone

Soap and water

83. A preferred protocol to use in place of Telnet, that provides the same functionality, is:

DNS

TFTP

FTP

SSH

84. 39. A printer attached to a Windows XP Professional computer is being shared by a workgroup. You must control which users can have access to the printer. How would you access the permissions tab for the printer?

A. Remove unwanted users from Local Users and Groups in Control Panel.

B. Turn off Simple File Sharing and set the permissions for the shared printer.

C. On the printer's operation panel menu, remove unwanted users.

D. Create a shortcut to the printer on the desktop of the users who can access the printer.

85. An autoswitching power adapter for a laptop accepts what approximate range of voltages as input?

100-240VAC

50-60VAC

110-120VAC

3.3-12VDC

86. 34. A network printer is connected to a Fast Ethernet adapter. What would be the maximum network transmission speed to the printer?

A. 10 Mbps

B. 16 Mbps

C. 54 Mbps

D. 100 Mbps

87. You are the technician tasked with upgrading all of the PC cards in the company's laptops to a newer supported Type II PC Card. What is the thickness of the Type II PCMCIA card?

0.13 inches (3.3 millimeters)

0.40 inches (10 millimeters)

0.20 inches (5 millimeters)

Thicker than 0.40 inches (10 millimeters)

88. 37. Which of the following is a valid IP address for use on the Internet?

A. 239.168.11.21

B. 172.16.4.254

C. 56.144.226.123

D. 127.0.0.1

89. In Device Manager, a yellow exclamation mark means ________?

Device is manually configured

Device is working properly

Disabled device

A resource conflict

90. 26. You are troubleshooting a NetBIOS name resolution issue. From your A+ training you know that NetBIOS over TCP/IP resolves NetBIOS names to IP addresses. You need to see a list of current NetBIOS sessions and their status, including statistics. Which command do you use?

A. nbtstat –r

B. nbtstat –n

C. nbtstat –s

D. nbtstat –c

91. 42. Which additional security measure does Network Address Translation (NAT) provide for computers behind a gateway router?

A. It prevents Internet-based computers from connecting directly to computers on the localnetwork.

B. It prevents computers on a local network from connecting to computers on the Internet.

C. It allows multiple computers to use a single public IP addresses to access the Internet.

D. It allows multiple computers to use a single private IP addresses to access the Internet.

92. Microsoft provides a tool for establishing a security baseline and for subsequent evaluations of security on Windows 2000 and higher Operating Systems with the:

Microsoft Timeline Security Instrument

Microsoft System Security Template Tool

Microsoft Security Baseline Analyzer

Microsoft Security Wizard

93. 35. What should you do first if a user complains that he or she cannot access network resources?

A. Check for a link light on the network adapter.

B. Check the TCP/IP settings on the computer.

C. Check the network cable.

D. Check the switch.

94. What should a technician do to determine the right amperage of the alternating current (AC) adapter for a laptop? (Select 2 answers.)

Check in the Power Options applet in Control Panel.

Consult the user's manual.

Use a Multi meter.

Consult the vendor's website.

Submit

95. Which of the following usually can be measured directly by using a multimeter?

Inductance

Wattage

Amperage

Capacitance

96. When a dot-matrix printer prints, there is always a blank horizontal line in the middle of each line of output. What is the most likely cause of the problem?

The printhead needs to be replaced.

The wrong printer driver is installed.

The print ribbon is old and needs to be replaced.

The print ribbon is not advancing properly.

97. A technician needs to determine which switches for the DEFRAG command he should use to force defragmentation, even though the free space on a hard disk is low. Which of the following commands can the technician use? (Choose all that apply).

DEFRAG /HELP

DEFRAG -f

DEFRAG /?

DEFRAG /H

Submit

98. You are trying to enable Offline Folders within Windows Vista but cannot see the check box to do so. What might you need to turn off in order the see this option?

Encryption

Compression

Indexing

Fast user switching

99. Which of the following must you configure on a computer that needs to be connected to the Internet? (Select 2 answers.)

The host name of the computer.

The IP address of the DHCP server.

The IP address of the default gateway.

The IP address of the e-mail server.

The IP address of the DNS server

Submit

100. A Windows Vista machine has an error with the file which controls how the operating system is started. Which of the following is most likely to be corrupted/missing?

WIN.INI

BOOT.INI

MSCONFIG

BCD

A Plus 702 Mock 2

1. Social ________ is a process in which an attacker attempts to acquire information about your network and system by social means, such as talking to people in the organisation.

2.

What first name or nickname would you like us to use?

2. A friend tells you that they just brought a hard drive enclosure and it came with a USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are just wondering why it has two connectors when it runs fine on one. What is your reply?

3. In Windows 7, Vista and XP, running REGEDT32 actually summons which program?

4. If Windows won't boot normally, you can reboot into ______ Mode

5. A technician needs to perform a hardware upgrade on a laptop. He removes the power supply cable. What is the next thing that the technician should remove?

6. 18. A user complains that the screen on his laptop remains blank when he turns on his laptop. A technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?

7. What is the minimum number of hard drives that you need to implement RAID level 0?

8. A laptop has 1GB of installed memory, and uses shared video memory. If the video card is using 256MB, how much is left for the rest of the system?

9. Angelina is configuring her router to allow her to manage her home PC from her work's network. What feature does she need to enable?

10. 29. Which of the following protocols are used for access across a network to a remote host through a terminal window?

11. 20. Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?

12. A technician receives a phone call from a user that has forgotten his password. What is the first thing the technician should do?

13. What should you do first to remove external devices from your laptop?

14. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

15. What is the purpose of a DSL filter?

16. 30. Which of the following protocols rely on DNS for host name resolution?

17. 46. A user has received an error message, but cannot recollect the exact wording. Where would the technician find out more about the error?

18. Which Windows Vista utility can identify spyware and unwanted software?

19. 17. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?

20. You turn a computer on but it won't boot. From inside the case you hear a rhythmic ticking sound. What is most likely the problem?

21. All computers on the network are configured with static IP addresses. A Sales representative travels to a customer's office and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?

22. To access Safe Mode during boot, press which key?

23. 23. Which of the following tools can you use to correct corrupt file problems or disk errors?

24. What is the maximum data transfer rate that USB 2.0 offers?

25. 38. A technician maps a network drive for a user. The following day, after the user boots the computer, she cannot see the drive in My Computer. What should you do?

26. Just as you can convert FAT volumes to NTFS without losing data (but there is no way back), you can similarly convert a disk's type from basic to:

27. Which one of the following RAID levels uses disk mirroring?

28. 22. On an NTFS volume, which of the following options can be used to control the amount of disk space network users can consume?

29. 21. A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?

30. You receive an e-mail message stating that the domain.com administrator wants to verify the complexity of your login password. The e-mail requires that you send your password in a reply e-mail. What should you do?

32. 47. A technician wants to implement WEP (Wired Equivalent Privacy) on the domain.com wireless network. What would users require in order to connect to the access point?

33. Which of the following tools can be used to test a power supply? (Choose TWO)

34. 14. A user reports that when he types on his laptop, numbers instead of letters appear. What is the reason for this happening?

35. You are going to run a network cable in the space above the drop ceiling in your office. What do you need to use?

36. 41. Which of the following preventive maintenance tasks should be performed regularly on a computer that has Internet access?

37. What is it called when an attacker makes data to look like it's coming from a legitimate source?

38. A technician is preparing a hard disk for BitLocker Drive Encryption. To encrypt drives and to verify boot integrity, BitLocker requires at least ______ partitions.

39. You install a single new RIMM memory module, but the computer fails to recognise the newly installed module. Why is the computer failing to recognise the memory module?

40. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?

41. 44. A user account named Test on a Windows XP Professional SP2 computer is a member of a workgroup. A technician changes the Test account to Limited. Which of the following will the user now be unable to do?

42. 32. Which of the following is responsible for resolving a fully qualified domain name to the IP address?

43. 27. A technician has installed a new network printer, but users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?

44. You run the following command on your desktop PC: PING server -t. This results in your system continuously pinging the classroom server. What keyboard shortcut will stop this endless loop?

45. After installing a 64-bit Windows 7 operating system, you notice you have two ___________ directories.

46. Which of the following options are advantages that the NTFS file system has over the FAT file system? (Select 2 answers.)

48. The electrical power to your office has become unstable and brownouts have become a regular occurrence. Which of the following should you implement to protect your computer from these brownouts?

49. What is the name of the service that formats print jobs to get them ready for the printer?

50. Which Windows 7 feature has the sole purpose of keeping the user from running programs that could pose a potential threat by escalating privileges to that of administrator?

51. A user reports that they have paper jams far too often on their laser printer, but each time they check there is no jam and there is paper in the tray. Which of the following could be the cause?

53. 15. The Security Accounts Manager (SAM) file in Windows 7 can be found in:

54. What is the best thing to use to clean a laptop display?

55. On a laser printer, the printed characters on the left side of documents are faint compared to the letters on the right. How can you quickly resolve this problem?

56. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select 3 answers.)

57. 16. A user reports that when he plugged his power adapter into his laptop, he saw a spark and now the screen is dim. What would you suspect is the cause of this problem?

58. A _________ hard drive requires you to set jumpers to match the cabling configuration of the drives within the PC?

59. By what name is a PC Card also known as?

60. An IT Technician needs to access stored files on a primary partition, on a networked computer named BETA. The user of that computer has not setup any shared files or folders. Which of the following is an administrative share?

61. The ________ command can be used to display print and file shares on a PC?

62. 43. Several users want to make system changes on their Windows XP Professional computers. What would be the best action that the technician should take?

63. Which of the following is required to set up a secure wireless connection? (Select 2 answers)

64. 24. Which of the following recovery options are available when booting from the Windows XP installation CD?

65. When accessing data, which of the following has the fastest throughput?

66. 31. Which of the following protocols is used to transmit e-mail between the two e-mail servers?

67. 28. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?

68. 36. If you have an IP address of 192.168.10.10, the default subnet mask is?

69. Spyware differs from other malware in that it:

70. Which two of the following are steps in drive preparation before its first use?

71. A user with a tablet computer wants to print directly to printer. Which of the following technologies will allow the user to set up a direct wireless connection to the printer, assuming the printer is correctly equipped?

72. You have a computer with the IP address 163.208.199.8. What class is this address?

73. Which of the following devices would be hot-swappable on a laptop?

74. 49. The best way to secure a wireless network would be to?

75. 45. Where would you find a record of the users that have successfully logged on to a computer?

76. What should you use with a laptop to avoid frequent insertion and removal of external input and video devices?

77. 25. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?

78. What device in a laser printer provides voltages to the corona wires?

79. 33. Which IEEE standard provides a wireless solution for network printing?

80. Start > Run > type "mstsc" will do what?