1.
When accessing data, which of the following has the fastest throughput?
A. 
B. 
C. 
D. 
2.
What is the minimum number of hard drives that you need to implement RAID level 0?
A. 
B. 
C. 
D. 
3.
Which one of the following RAID levels uses disk mirroring?
A. 
B. 
C. 
D. 
4.
What is the maximum data transfer rate that USB 2.0 offers?
A. 
B. 
C. 
D. 
5.
When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary
chain already configured as master, which of the following would be the best configuration for the
CD-ROM drive?
A. 
Master on the secondary IDE controller.
B. 
Slave on the primary IDE controller.
C. 
Master on the primary IDE controller.
D. 
Slave on the secondary IDE controller.
6.
Angelina is configuring her router to allow her to manage her home PC from her work's network.
What feature does she need to enable?
A. 
B. 
C. 
D. 
7.
The electrical power to your office has become unstable and brownouts have become a regular
occurrence. Which of the following should you implement to protect your computer from these
brownouts?
A. 
B. 
C. 
D. 
An Uninterruptible Power Supply (UPS).
8.
All computers on the network are configured with static IP addresses. A Sales
representative travels to a customer’s office and complains that he cannot connect to the Internet
from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should
the technician do?
A. 
Enable DHCP on the laptop and configure the static IP address in the Alternate
Configuration tab of the user's TCP/IP properties.
B. 
Install a wireless network interface card (NIC).
C. 
Add the address of the ISP's DNS server to the TCP/IP configuration.
D. 
Enable Internet Connection Sharing (ICS) on the laptop.
9.
A user with a tablet computer wants to print directly to printer. Which of the following
technologies will allow the user to set up a direct wireless connection to the printer, assuming the
printer is correctly equipped?
A. 
B. 
C. 
D. 
10.
Which of the following devices would be hot-swappable on a laptop?
A. 
B. 
C. 
D. 
11.
You are the technician tasked with upgrading all of the PC cards in the company’s laptops to a
newer supported Type II PC Card.
What is the thickness of the Type II PCMCIA card?
A. 
0.13 inches (3.3 millimeters)
B. 
0.40 inches (10 millimeters)
C. 
0.20 inches (5 millimeters)
D. 
Thicker than 0.40 inches (10 millimeters)
12.
By what name is a PC Card also known as?
A. 
B. 
C. 
D. 
13.
A technician needs to perform a hardware upgrade on a laptop. He removes the power supply
cable. What is the next thing that the technician should remove?
A. 
B. 
C. 
D. 
14.
14. A user reports that when he types on his laptop, numbers instead of letters appear. What is the
reason for this happening?
A. 
A. The keyboard is faulty.
B. 
B. The number lock function is turned on.
C. 
C. The Fn key is turned on.
D. 
D. The keyboard controller is not seated properly.
15.
15. The Security Accounts Manager (SAM) file in Windows 7 can be found in:
A. 
A. %systemdrive%\System32\config
B. 
B. %systemdrive%\Program Files\Common Files
C. 
C. %systemroot%\System32\config
D. 
D. %systemroot%\System32\drivers\etc
16.
16. A user reports that when he plugged his power adapter into his laptop, he saw a spark and now
the screen is dim. What would you suspect is the cause of this problem?
A. 
A. The power adapter is faulty.
B. 
B. The inverter board is faulty.
C. 
C. The video adapter is faulty.
D. 
D. The laptop has overheated.
17.
17. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to
any wireless network at your office. What is the first thing that you should you check?
A. 
A. That the latest Service Pack is installed.
B. 
B. The switch that activates the wireless antenna.
C. 
C. That the wireless access point is active.
D. 
D. That the laptop is equipped with a built-in modem.
18.
18. A user complains that the screen on his laptop remains blank when he turns on his laptop. A
technician ascertains that the power light comes on and that the laptop does boot up. What should the
technician do to enable the display?
A. 
A. Press the Fn and Screen keys until the display appears.
B. 
B. Attach an external LCD or CRT monitor to the laptop.
C. 
C. Check that the screen's video cable is plugged into the laptop.
D. 
D. Check that the monitor is powered on.
19.
19. Jason’s C: drive is filling up. He needs to install a bigger drive and reinstall Windows onto the larger
drive, but he’s short on time. Instead, he installs the much larger drive, partitions it into a single
simple volume and formats it as NTFS. Instead of giving the new volume a drive letter, he configures
it as C:\NEW. We call this feature of Windows:
A. 
B. 
C. 
D. 
20.
20. Which of the following commands would you enter at the command prompt in Windows XP
Professional Service Pack 2 when you want to defragment the C drive?
A. 
B. 
C. 
D. 
21.
21. A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C.
You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data.
Which of the following commands should you use?
A. 
B. 
C. 
D. 
22.
22. On an NTFS volume, which of the following options can be used to control the amount of disk space
network users can consume?
A. 
B. 
C. 
D. 
23.
23. Which of the following tools can you use to correct corrupt file problems or disk errors?
A. 
B. 
C. 
D. 
24.
24. Which of the following recovery options are available when booting from the Windows XP
installation CD?
A. 
A. Automated System Recovery (ASR)
B. 
C. 
C. Last Known Good Configuration
D. 
D. Emergency Recovery Disk (ERD)
25.
25. When you are logged on to the Recovery Console, which of the following commands can you use to
write new Windows boot sector code on a boot partition?
A. 
B. 
C. 
D.