A Plus 702 Mock 2
- 1.
When accessing data, which of the following has the fastest throughput?
- A.
Flash drive
- B.
RAM
- C.
Hard disk drive
- D.
CD-ROM
Correct Answer
B. RAM -
- 2.
What is the minimum number of hard drives that you need to implement RAID level 0?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
B. 2 -
- 3.
Which one of the following RAID levels uses disk mirroring?
- A.
RAID-0
- B.
RAID-5
- C.
RAID-3
- D.
RAID-1
Correct Answer
D. RAID-1 -
- 4.
What is the maximum data transfer rate that USB 2.0 offers?
- A.
512 Mbps
- B.
480 Mbps
- C.
100 Mbps
- D.
128 Mbps
Correct Answer
B. 480 Mbps -
- 5.
When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?
- A.
Master on the secondary IDE controller.
- B.
Slave on the primary IDE controller.
- C.
Master on the primary IDE controller.
- D.
Slave on the secondary IDE controller.
Correct Answer
A. Master on the secondary IDE controller. -
- 6.
Angelina is configuring her router to allow her to manage her home PC from her work's network. What feature does she need to enable?
- A.
Port Forwarding
- B.
MAC Filtering
- C.
DHCP
- D.
SSID
Correct Answer
A. Port Forwarding -
- 7.
The electrical power to your office has become unstable and brownouts have become a regular occurrence. Which of the following should you implement to protect your computer from these brownouts?
- A.
A power conditioner.
- B.
A surge protector.
- C.
A generator.
- D.
An Uninterruptible Power Supply (UPS).
Correct Answer
D. An Uninterruptible Power Supply (UPS). -
- 8.
All computers on the network are configured with static IP addresses. A Sales representative travels to a customer’s office and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?
- A.
Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.
- B.
Install a wireless network interface card (NIC).
- C.
Add the address of the ISP's DNS server to the TCP/IP configuration.
- D.
Enable Internet Connection Sharing (ICS) on the laptop.
Correct Answer
A. Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties. -
- 9.
A user with a tablet computer wants to print directly to printer. Which of the following technologies will allow the user to set up a direct wireless connection to the printer, assuming the printer is correctly equipped?
- A.
IEEE 802.11g
- B.
Bluetooth
- C.
IEEE 1396
- D.
Firewire
Correct Answer
B. Bluetooth -
- 10.
Which of the following devices would be hot-swappable on a laptop?
- A.
A hard drive.
- B.
The keyboard.
- C.
Memory.
- D.
A modular DVD drive.
Correct Answer
D. A modular DVD drive. -
- 11.
You are the technician tasked with upgrading all of the PC cards in the company’s laptops to a newer supported Type II PC Card. What is the thickness of the Type II PCMCIA card?
- A.
0.13 inches (3.3 millimeters)
- B.
0.40 inches (10 millimeters)
- C.
0.20 inches (5 millimeters)
- D.
Thicker than 0.40 inches (10 millimeters)
Correct Answer
C. 0.20 inches (5 millimeters) -
- 12.
By what name is a PC Card also known as?
- A.
A PC Bus card.
- B.
A smart card.
- C.
PCMCIA.
- D.
A PCI adapter.
Correct Answer
C. PCMCIA. -
- 13.
A technician needs to perform a hardware upgrade on a laptop. He removes the power supply cable. What is the next thing that the technician should remove?
- A.
The battery pack.
- B.
The memory card.
- C.
The hard disk.
- D.
The CMOS battery.
Correct Answer
A. The battery pack. -
- 14.
14. A user reports that when he types on his laptop, numbers instead of letters appear. What is the reason for this happening?
- A.
A. The keyboard is faulty.
- B.
B. The number lock function is turned on.
- C.
C. The Fn key is turned on.
- D.
D. The keyboard controller is not seated properly.
Correct Answer
B. B. The number lock function is turned on. -
- 15.
15. The Security Accounts Manager (SAM) file in Windows 7 can be found in:
- A.
A. %systemdrive%\System32\config
- B.
B. %systemdrive%\Program Files\Common Files
- C.
C. %systemroot%\System32\config
- D.
D. %systemroot%\System32\drivers\etc
Correct Answer
C. C. %systemroot%\System32\config -
- 16.
16. A user reports that when he plugged his power adapter into his laptop, he saw a spark and now the screen is dim. What would you suspect is the cause of this problem?
- A.
A. The power adapter is faulty.
- B.
B. The inverter board is faulty.
- C.
C. The video adapter is faulty.
- D.
D. The laptop has overheated.
Correct Answer
B. B. The inverter board is faulty. -
- 17.
17. You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?
- A.
A. That the latest Service Pack is installed.
- B.
B. The switch that activates the wireless antenna.
- C.
C. That the wireless access point is active.
- D.
D. That the laptop is equipped with a built-in modem.
Correct Answer
B. B. The switch that activates the wireless antenna. -
- 18.
18. A user complains that the screen on his laptop remains blank when he turns on his laptop. A technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?
- A.
A. Press the Fn and Screen keys until the display appears.
- B.
B. Attach an external LCD or CRT monitor to the laptop.
- C.
C. Check that the screen's video cable is plugged into the laptop.
- D.
D. Check that the monitor is powered on.
Correct Answer
A. A. Press the Fn and Screen keys until the display appears. -
- 19.
19. Jason’s C: drive is filling up. He needs to install a bigger drive and reinstall Windows onto the larger drive, but he’s short on time. Instead, he installs the much larger drive, partitions it into a single simple volume and formats it as NTFS. Instead of giving the new volume a drive letter, he configures it as C:\NEW. We call this feature of Windows:
- A.
A. ATAPI
- B.
B. UAC
- C.
C. BitLocker
- D.
D. Mount Point
Correct Answer
D. D. Mount Point -
- 20.
20. Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?
- A.
A. DEFRAG C:
- B.
B. FDISK
- C.
C. SCANDISK
- D.
D. CHKDSK C: /F
Correct Answer
A. A. DEFRAG C: -
- 21.
21. A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?
- A.
A. format c: /fs:ntfs
- B.
B. convert c: /fs:ntfs
- C.
C. fdisk c: /fs:ntfs
- D.
D. defrag c: -f:ntfs
Correct Answer
B. B. convert c: /fs:ntfs -
- 22.
22. On an NTFS volume, which of the following options can be used to control the amount of disk space network users can consume?
- A.
A. Disk Cleanup
- B.
B. Security Center
- C.
C. Disk Quotas
- D.
D. Disk Defragmenter
Correct Answer
C. C. Disk Quotas -
- 23.
23. Which of the following tools can you use to correct corrupt file problems or disk errors?
- A.
A. REGEDIT
- B.
B. ATTRIB
- C.
C. CHKDSK
- D.
D. FDISK
Correct Answer
C. C. CHKDSK -
- 24.
24. Which of the following recovery options are available when booting from the Windows XP installation CD?
- A.
A. Automated System Recovery (ASR)
- B.
B. Safe Mode
- C.
C. Last Known Good Configuration
- D.
D. Emergency Recovery Disk (ERD)
Correct Answer
A. A. Automated System Recovery (ASR) -
- 25.
25. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?
- A.
A. DISKPART
- B.
B. FIXBOOT
- C.
C. FIXMBR
- D.
D. None of the above
Correct Answer
B. B. FIXBOOT -
- 26.
26. You are troubleshooting a NetBIOS name resolution issue. From your A+ training you know that NetBIOS over TCP/IP resolves NetBIOS names to IP addresses. You need to see a list of current NetBIOS sessions and their status, including statistics. Which command do you use?
- A.
A. nbtstat –r
- B.
B. nbtstat –n
- C.
C. nbtstat –s
- D.
D. nbtstat –c
Correct Answer
C. C. nbtstat –s -
- 27.
27. A technician has installed a new network printer, but users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?
- A.
A. Verify the IP address for the printer.
- B.
B. Restart the spooler service.
- C.
C. Download and install the latest patches for the operating system.
- D.
D. Download and install the latest software and drivers for the printer.
Correct Answer
D. D. Download and install the latest software and drivers for the printer. -
- 28.
28. Users complain that a laser printer with multiple trays kept getting paper jams. To resolve the problem, a technician installed a maintenance kit in the laser printer. What should the technician do next?
- A.
A. Print a test page from each paper tray to ensure that the problem has been resolved.
- B.
B. Print a calibration page from each user's computer.
- C.
C. Check that all the paper trays are full.
- D.
D. Restart the printer.
Correct Answer
A. A. Print a test page from each paper tray to ensure that the problem has been resolved. -
- 29.
29. Which of the following protocols are used for access across a network to a remote host through a terminal window?
- A.
A. Telnet
- B.
B. HTTP
- C.
C. SFTP
- D.
D. IMAP4
Correct Answer
A. A. Telnet -
- 30.
30. Which of the following protocols rely on DNS for host name resolution?
- A.
A. TCP/IP
- B.
B. IPX/SPX
- C.
C. NetBEUI
- D.
D. AppleTalk
Correct Answer
A. A. TCP/IP -
- 31.
31. Which of the following protocols is used to transmit e-mail between the two e-mail servers?
- A.
A. Post Office Protocol, version 3 (POP3)
- B.
B. Simple Mail Transfer Protocol (SMTP)
- C.
C. Internet Control Message Protocol (ICMP)
- D.
D. Internet Message Access Protocol, version 4 (IMAP4)
Correct Answer
B. B. Simple Mail Transfer Protocol (SMTP) -
- 32.
32. Which of the following is responsible for resolving a fully qualified domain name to the IP address?
- A.
A. ARP
- B.
B. DNS
- C.
C. DHCP
- D.
D. WINS
Correct Answer
B. B. DNS -
- 33.
33. Which IEEE standard provides a wireless solution for network printing?
- A.
A. 1284
- B.
B. 802.5
- C.
C. 802.3
- D.
D. 802.11g
- E.
E. 1394
Correct Answer
D. D. 802.11g -
- 34.
34. A network printer is connected to a Fast Ethernet adapter. What would be the maximum network transmission speed to the printer?
- A.
A. 10 Mbps
- B.
B. 16 Mbps
- C.
C. 54 Mbps
- D.
D. 100 Mbps
Correct Answer
D. D. 100 Mbps -
- 35.
35. What should you do first if a user complains that he or she cannot access network resources?
- A.
A. Check for a link light on the network adapter.
- B.
B. Check the TCP/IP settings on the computer.
- C.
C. Check the network cable.
- D.
D. Check the switch.
Correct Answer
A. A. Check for a link light on the network adapter. -
- 36.
36. If you have an IP address of 192.168.10.10, the default subnet mask is?
- A.
A. 255.0.0.0
- B.
B. 255.255.0.0
- C.
C. 255.255.255.0
- D.
C. 255.255.255.255
Correct Answer
C. C. 255.255.255.0 -
- 37.
37. Which of the following is a valid IP address for use on the Internet?
- A.
A. 239.168.11.21
- B.
B. 172.16.4.254
- C.
C. 56.144.226.123
- D.
D. 127.0.0.1
Correct Answer
C. C. 56.144.226.123 -
- 38.
38. A technician maps a network drive for a user. The following day, after the user boots the computer, she cannot see the drive in My Computer. What should you do?
- A.
A. In Folder Options, select the 'Show hidden files and folders' radio button.
- B.
B. Remap the drive each time a user logs on.
- C.
C. Instruct the user to refresh the display.
- D.
D. Remap the drive and select the 'Reconnect at Logon' check box.
Correct Answer
D. D. Remap the drive and select the 'Reconnect at Logon' check box. -
- 39.
39. A printer attached to a Windows XP Professional computer is being shared by a workgroup. You must control which users can have access to the printer. How would you access the permissions tab for the printer?
- A.
A. Remove unwanted users from Local Users and Groups in Control Panel.
- B.
B. Turn off Simple File Sharing and set the permissions for the shared printer.
- C.
C. On the printer's operation panel menu, remove unwanted users.
- D.
D. Create a shortcut to the printer on the desktop of the users who can access the printer.
Correct Answer
B. B. Turn off Simple File Sharing and set the permissions for the shared printer. -
- 40.
40. You receive no response when you PING the loopback address 127.0.0.1. What is the MOST probable cause of this problem?
- A.
A. TCP/IP protocol is not functioning.
- B.
B. DHCP server is offline.
- C.
C. DNS server is offline.
- D.
D. Network cable is faulty.
Correct Answer
A. A. TCP/IP protocol is not functioning. -
- 41.
41. Which of the following preventive maintenance tasks should be performed regularly on a computer that has Internet access?
- A.
A. Disable the use of cookies.
- B.
B. Disable all unused features of the web browser.
- C.
C. Run a virus scan of the hard disk drives.
- D.
D. Enable the Windows Firewall.
Correct Answer
C. C. Run a virus scan of the hard disk drives. -
- 42.
42. Which additional security measure does Network Address Translation (NAT) provide for computers behind a gateway router?
- A.
A. It prevents Internet-based computers from connecting directly to computers on the local network.
- B.
B. It prevents computers on a local network from connecting to computers on the Internet.
- C.
C. It allows multiple computers to use a single public IP addresses to access the Internet.
- D.
D. It allows multiple computers to use a single private IP addresses to access the Internet.
Correct Answer
A. A. It prevents Internet-based computers from connecting directly to computers on the local network. -
- 43.
43. Several users want to make system changes on their Windows XP Professional computers. What would be the best action that the technician should take?
- A.
A. Assign the appropriate users the rights required to make the changes.
- B.
B. Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group.
- C.
C. Add the appropriate user accounts to the Local Administrators group on their respective computers.
- D.
D. Add the appropriate user accounts to the Power Users group on the domain controller.
Correct Answer
B. B. Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group. -
- 44.
44. A user account named Test on a Windows XP Professional SP2 computer is a member of a workgroup. A technician changes the Test account to Limited. Which of the following will the user now be unable to do?
- A.
A. Browse through the files on the computer
- B.
B. Send and receive e-mail messages
- C.
C. Log on to the Internet
- D.
D. Install programs
Correct Answer
D. D. Install programs -
- 45.
45. Where would you find a record of the users that have successfully logged on to a computer?
- A.
A. In the System log.
- B.
B. In System Information Utility (MSINFO32).
- C.
C. In the Security log.
- D.
D. In the Application log.
Correct Answer
C. C. In the Security log. -
- 46.
46. A user has received an error message, but cannot recollect the exact wording. Where would the technician find out more about the error?
- A.
A. In System Information.
- B.
B. On the Internet.
- C.
C. In Event Viewer.
- D.
D. In My Documents.
Correct Answer
C. C. In Event Viewer. -
- 47.
47. A technician wants to implement WEP (Wired Equivalent Privacy) on the domain.com wireless network. What would users require in order to connect to the access point?
- A.
A. The password for the Local Administrator account.
- B.
B. An appropriate IP address.
- C.
C. The name of the DNS server.
- D.
D. The correct WEP (Wired Equivalent Privacy) key.
Correct Answer
D. D. The correct WEP (Wired Equivalent Privacy) key. -
- 48.
48. You are a desktop support technician (DST) for IT Support. You are configuring a customer's computer which has two hard drives called HDD00 and HDD01. You want to copy the contents of HDD01 to HDD00 and retain the entire file and folder structure. How would you do this in the most efficient manner possible?
- A.
A. Use the command line tool - MOVE.exe
- B.
B. Use the command line tool - COPY.exe
- C.
C. Use the command line tool – CD
- D.
D. Use the command line tool - XCOPY.exe
Correct Answer
D. D. Use the command line tool - XCOPY.exe -
- 49.
49. The best way to secure a wireless network would be to?
- A.
A. Perform a network survey
- B.
B. Remove all 2.4 GHz devices from the location
- C.
C. Enable WPA
- D.
D. Disable SSID broadcasts on the wireless access points
Correct Answer
C. C. Enable WPA -
- 50.
You receive an e-mail message stating that the domain.com administrator wants to verify the complexity of your login password. The e-mail requires that you send your password in a reply e-mail. What should you do?
- A.
A. Send the password in a reply but encrypt the e-mail before sending it.
- B.
B. Inform the Network Administrator about the e-mail message.
- C.
C. Ignore the request and delete the e-mail message.
- D.
D. Send a reply message with an encrypted signature attached.
Correct Answer
B. B. Inform the Network Administrator about the e-mail message. -
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Mar 19, 2022Quiz Edited by
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Apr 29, 2013Quiz Created by
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