Village Ice Cream: Scooper Exam
Our Vision is to craft an unparalleled ice cream experience.
- 1.
Company Policies. You are anticipating a text from your mom about dinner plans for tonight. When can you check your cell? (Check all that apply)
- A.
Just before shift starts
- B.
While on shift, as long as there are no customers
- C.
On your break
- D.
While on shift, if it's her birthday and its really important you find out
Correct Answer(s)
A. Just before shift starts
C. On your breakExplanation
You can check your cell phone just before your shift starts because you are not yet on duty and it will not interfere with your work responsibilities. Additionally, you can check your cell phone on your break because it is a designated time for personal activities and it will not disrupt your work.Rate this question:
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- 2.
Company Policies. If you must cancel your shift for any reason, including illness, who's responsibility is it to find a replacement?
- A.
It is your responsibility
- B.
It is the store manager's responsibility, as long as you advise them in advance
Correct Answer
A. It is your responsibilityExplanation
The correct answer is "It is your responsibility." This means that if you need to cancel your shift for any reason, including illness, it is your duty to find a replacement. The company policies likely state that employees are responsible for finding someone to cover their shift if they are unable to work. This ensures that there is adequate coverage and minimizes the impact on the store's operations. It is important for employees to communicate their need for a shift change or cancellation in advance to allow sufficient time for finding a replacement.Rate this question:
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- 3.
General Knowledge. Village is open year-round
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
We are open 362 days per year! We are closed Christmas day, Boxing day and New Years day.Rate this question:
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- 4.
General Knowledge. Village Ice Cream is affiliated with Village Brewery
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Having the same name was purely a coincidence.Rate this question:
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- 5.
General Knowledge. Where is the secret panic button located and how is it activated?
- A.
It is located close to the cash register, you must press and hold it for 2 seconds
- B.
It is in the electrical room and when you tap it a bat symbol iluminates the sky
- C.
It is located close to the cash register, you must press and hold it for 5 seconds
- D.
It is located close to the cash register, you must tap it briefly
Correct Answer
A. It is located close to the cash register, you must press and hold it for 2 secondsExplanation
The secret panic button is located close to the cash register and can be activated by pressing and holding it for 2 seconds.Rate this question:
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- 6.
Handling Products. How do you rotate stock in the pint freezer?
- A.
To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the front
- B.
To ensure speed, just push the pints to the back and place the pints from the walk-in freezer in the front of existing stock
- C.
It doesn't really matter how you do it, as long as it gets done
- D.
Wait until the pint freezer is completely empty before refilling
Correct Answer
A. To ensure freshness, place the pints from the walk-in freezer in the back of the pint freezer, bringing existing stock towards the frontExplanation
The correct answer explains that to rotate stock in the pint freezer, the pints from the walk-in freezer should be placed in the back of the pint freezer, while the existing stock is brought towards the front. This ensures freshness as it follows the principle of "first in, first out" (FIFO), where older stock is used before newer stock. By placing the older stock at the back, it ensures that the newer stock is used first, reducing the chances of any products expiring or becoming less fresh.Rate this question:
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- 7.
Handling Products. When pulling buckets of ice cream from the walk-in freezer, always look for the bucket with the oldest date on it.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The correct answer is true because when handling products, especially perishable items like ice cream, it is important to prioritize using the oldest stock first. This ensures that the products are used before they expire, reducing the risk of wastage and maintaining product quality. By following this practice, businesses can effectively manage their inventory and minimize losses.Rate this question:
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- 8.
Handling Products. When do you update the inventory board on the walk-in freezer?
- A.
As part of your closing duties
- B.
Every time you pull pints or buckets from the walk-in freezer
- C.
As part of your opening duties
- D.
Every time you pull pints or buckets from the walk-in freezer, unless its busy
Correct Answer
B. Every time you pull pints or buckets from the walk-in freezerExplanation
The correct answer is "Every time you pull pints or buckets from the walk-in freezer." This means that the inventory board should be updated every time any products are taken out of the walk-in freezer, regardless of whether it is during opening or closing duties, or if it is busy or not. This ensures that the inventory is always accurate and up to date, allowing for better management of the products and preventing any discrepancies or shortages.Rate this question:
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- 9.
Handling Products. When you are about to run out of hot fudge, place a new container in the spare warmer so it has time to warm up while you use up the remaining servings from the old container
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the correct answer, which is True, is that when you are about to run out of hot fudge, it is recommended to place a new container in the spare warmer. This allows the new container to warm up while you use up the remaining servings from the old container. By doing so, you ensure a continuous supply of warm hot fudge without any interruption.Rate this question:
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- 10.
Handling Products. What is the procedure for putting away the hot fudge at the end of the night? (Check all that apply)
- A.
Empty the hot fudge into a clean stainless steel container
- B.
Place a stainless steel lid on the hot fudge and put in the fridge
- C.
Place a black plastic lid on the hot fudge and put in the fridge
- D.
Wash and sanitize the dirty stainless steel container, lid and ladel
Correct Answer(s)
A. Empty the hot fudge into a clean stainless steel container
B. Place a stainless steel lid on the hot fudge and put in the fridge
D. Wash and sanitize the dirty stainless steel container, lid and ladelExplanation
The procedure for putting away the hot fudge at the end of the night involves emptying the hot fudge into a clean stainless steel container, placing a stainless steel lid on the hot fudge and putting it in the fridge, and washing and sanitizing the dirty stainless steel container, lid, and ladle.Rate this question:
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- 11.
Handling Products. When a customer wants a pint of a particular flavour and there are no more in the pint freezer, but there is still some for scooping in the dipping cabinet what do you do?
- A.
Tell them there are no more and ask if they want a different flavour
- B.
If that flavour remains in the dipping cabinet, hand-pack a pint for them
Correct Answer
B. If that flavour remains in the dipping cabinet, hand-pack a pint for themExplanation
If the customer wants a pint of a particular flavor and there are no more in the pint freezer, but there is still some available for scooping in the dipping cabinet, the appropriate action would be to hand-pack a pint for them from the dipping cabinet. This ensures that the customer still gets the flavor they want, even if it is not available in the pint freezer.Rate this question:
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- 12.
Handling Products. When rolling waffle cones, how do you ensure they are all the same size?
- A.
Make sure the cone does not extend beyond the edge of the white roller
- B.
Don't worry to much, each cone should have its own unique look
- C.
Make sure the cone does not extend beyond the edge of the stainless steel mould
- D.
Make sure the cone does extends just beyond the edge of the stainless steel mould
Correct Answer
A. Make sure the cone does not extend beyond the edge of the white rollerExplanation
To ensure that all the waffle cones are the same size, it is important to make sure that the cone does not extend beyond the edge of the white roller. This indicates that the white roller serves as a guide for the size of the cone and prevents it from being larger than intended.Rate this question:
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- 13.
Handling Products. When do you season (spray cooking oil) the waffle cone irons? (Check all that apply)
- A.
Every morning after they heat up
- B.
Every morning before they heat up
- C.
Every time they get a little sticky
- D.
Only season once per day
Correct Answer(s)
A. Every morning after they heat up
C. Every time they get a little stickyExplanation
The waffle cone irons should be seasoned every morning after they heat up because this allows the oil to adhere to the surface properly and prevent sticking. Additionally, they should be seasoned every time they get a little sticky to maintain the non-stick properties of the irons. Seasoning once per day may not be sufficient if the irons become sticky multiple times throughout the day.Rate this question:
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- 14.
Handling Products. Before filling a clean whipped cream canister with cream, you must put a piece of green tape on the canister and write down a date. Which date do you write?
- A.
Your mom's birthday
- B.
The expiry date
- C.
The date you put the cream in the canister
Correct Answer
B. The expiry dateExplanation
When filling a whipped cream canister, it is important to write down the expiry date on a piece of green tape and attach it to the canister. This is done to ensure that the cream is used before it expires and to maintain the freshness and quality of the product. Writing down your mom's birthday or the date you put the cream in the canister would not provide any relevant information about the cream's expiration, which is crucial for food safety.Rate this question:
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- 15.
Product Knowledge. Identify the ingredients in Village Vanilla Bean. (Check all that apply)
- A.
Madagascar bourbon vanilla extract
- B.
Vanilla seeds
Correct Answer(s)
A. Madagascar bourbon vanilla extract
B. Vanilla seedsExplanation
The correct answer is Madagascar bourbon vanilla extract and Vanilla seeds. This is because the question asks to identify the ingredients in Village Vanilla Bean and the given options include Madagascar bourbon vanilla extract and vanilla seeds. Therefore, both options are correct ingredients in Village Vanilla Bean.Rate this question:
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- 16.
Product Knowledge. Identify the ingredients NOT in Melted Chocolate. (Check all that apply)
- A.
Callebaut chocolate
- B.
Cocoa powder
- C.
Chocolate syrup
Correct Answer(s)
B. Cocoa powder
C. Chocolate syrupExplanation
The correct answer is cocoa powder and chocolate syrup because these ingredients are not present in melted chocolate. Melted chocolate is typically made from cocoa beans or chocolate bars, which do not contain cocoa powder or chocolate syrup. Cocoa powder is the powdered form of chocolate that is used in baking and cooking, while chocolate syrup is a sweet sauce made from cocoa powder, sugar, and water.Rate this question:
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- 17.
Product Knowledge. Identify the ingredients NOT in Phil & Sebastian Coffee. (Check all that apply)
- A.
Coffee beans
- B.
Coffee flavouring
- C.
Brewed coffee
- D.
Espresso
Correct Answer(s)
B. Coffee flavouring
C. Brewed coffee
D. EspressoExplanation
The correct answer is Coffee flavouring, Brewed coffee, Espresso. These ingredients are not found in Phil & Sebastian Coffee. Coffee beans are the main ingredient in coffee, so they are present in Phil & Sebastian Coffee. However, coffee flavouring, brewed coffee, and espresso are not part of the coffee itself, but rather different forms or variations of coffee.Rate this question:
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- 18.
Product Knowledge. Identify the ingredients NOT in Cardamom. (Check all that apply)
- A.
Ground cardamom
- B.
Cardamom pods
- C.
Cardamom extract
Correct Answer(s)
B. Cardamom pods
C. Cardamom extractExplanation
The question asks for the ingredients NOT in cardamom. Cardamom pods and cardamom extract are both forms of cardamom, so they are not considered separate ingredients. Therefore, the correct answer is cardamom pods and cardamom extract.Rate this question:
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- 19.
Product Knowledge. Identify the ingredients in Guide's Mint. (Check all that apply)
- A.
Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary
- B.
Organic peppermint extract
Correct Answer(s)
A. Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary
B. Organic peppermint extractExplanation
The correct answer is "Freshly baked version of Girl Guide cookies made by Pretty Sweet Co. in Calgary" and "Organic peppermint extract". These are the two ingredients that can be identified in Guide's Mint.Rate this question:
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- 20.
Product Knowledge. Identify the ingredients in Salted Caramel. (Check all that apply)
- A.
Butter
- B.
Whipping Cream
- C.
Caramel flavouring
- D.
Sea salt
- E.
Sugar
Correct Answer(s)
A. Butter
B. Whipping Cream
D. Sea salt
E. SugarExplanation
The correct answer is Butter, Whipping Cream, Sea salt, and Sugar. These ingredients are commonly used in the preparation of salted caramel. Butter and whipping cream provide the creamy and rich texture, while sea salt adds the salty flavor that balances the sweetness of the caramel. Sugar is the main ingredient used to make caramel, and it undergoes a process of heating and melting to create the caramel flavor. Caramel flavoring may or may not be used, as it depends on the specific recipe or brand.Rate this question:
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- 21.
Product Knowledge. What is the most popular flavour?
- A.
Guide's Mint
- B.
Maple Pecan
- C.
Salted Caramel
- D.
Toasted Coconut
Correct Answer
C. Salted CaramelExplanation
Salted Caramel is the most popular flavor because it is a combination of sweet and salty, which appeals to a wide range of taste preferences. The salt enhances the caramel flavor, creating a delicious and indulgent treat. Additionally, salted caramel has gained popularity in recent years due to its versatility and ability to complement a variety of desserts and beverages. Its rich and creamy taste makes it a favorite among many consumers.Rate this question:
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- 22.
Product Knowledge. How many scoops are in a pint of ice cream?
- A.
2 single scoops, 3 kids scoops
- B.
3 single scoops, 4 kids scoops
- C.
4 single scoops, 5 kids scoops
- D.
2 single scoops, 4 kids scoops
Correct Answer
B. 3 single scoops, 4 kids scoops -
- 23.
Product Knowledge. How many scoops are in an 11.4L bucket of ice cream?
- A.
75 single serving, 100 kids scoops
- B.
60 single serving, 80 kids scoops
- C.
100 single serving, 125 kids scoops
- D.
50 single serving, 75 kids scoops
Correct Answer
A. 75 single serving, 100 kids scoopsExplanation
The correct answer is 75 single serving, 100 kids scoops. This answer is based on product knowledge, knowing the size of the bucket (11.4L) and the serving sizes for both single servings and kids scoops. By dividing the total volume of the bucket by the volume of each serving, we can determine the number of scoops. Therefore, there would be 75 single serving scoops and 100 kids scoops in an 11.4L bucket of ice cream.Rate this question:
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- 24.
Product Knowledge. A person of any age can order a kid's scoop
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that a person of any age can order a kid's scoop. This implies that there are no age restrictions for ordering a kid's scoop, meaning that anyone, regardless of their age, can order it. Therefore, the answer is true.Rate this question:
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- 25.
Product Knowledge. Who supplies our Guide's Mint cookies and fudge cookies for the ice cream sandwiches?
- A.
Pretty Sweet Co.
- B.
Girl Guide's of Canada
- C.
We do not disclose our cookie supplier
Correct Answer
A. Pretty Sweet Co.Explanation
The correct answer is Pretty Sweet Co. This is indicated in the question itself, where it states that Pretty Sweet Co. supplies the Guide's Mint cookies and fudge cookies for the ice cream sandwiches.Rate this question:
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- 26.
Health & Hygiene. When do you wash your hands. (Check all that apply)
- A.
At the start of shift
- B.
After going to the bathroom
- C.
In between scooping each and every cone
- D.
After coughing or sneezing
- E.
After picking anything up off the floor
- F.
After doing any tasks outside
- G.
Before making waffle cones (unless you use the patty paper as a barrier)
Correct Answer(s)
A. At the start of shift
B. After going to the bathroom
D. After coughing or sneezing
E. After picking anything up off the floor
F. After doing any tasks outside
G. Before making waffle cones (unless you use the patty paper as a barrier)Explanation
The correct answer includes all the appropriate times to wash your hands for health and hygiene purposes. Washing your hands at the start of your shift helps to remove any potential germs or bacteria that may have accumulated on your hands. Washing your hands after going to the bathroom is essential to prevent the spread of germs. After coughing or sneezing, it is important to wash your hands to avoid spreading any potential respiratory droplets. Washing your hands after picking anything up off the floor helps to remove any dirt or germs that may have transferred onto your hands. Washing your hands after doing any tasks outside is necessary to remove any potential dirt or contaminants. Lastly, washing your hands before making waffle cones helps to maintain cleanliness and prevent any contamination.Rate this question:
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- 27.
Health & Hygiene. When are you permitted to eat? (Check all that apply)
- A.
Before shift
- B.
During break
- C.
On shift, as long as you're just having a taster spoon of new seasonal flavours
Correct Answer(s)
A. Before shift
B. During breakExplanation
The correct answer is Before shift, During break. This is because eating before the shift ensures that you have enough energy to perform your tasks effectively. During the break, you are permitted to eat to replenish your energy levels. However, it is important to note that you are only allowed to have a taster spoon of new seasonal flavors while on shift, as consuming a full meal may interfere with your work responsibilities.Rate this question:
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- 28.
Health & Hygiene. Our sorbets are technically NOT vegan because the contain honey, an animal by-product.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true because the sorbets mentioned in the statement are not considered vegan due to the presence of honey, which is derived from animals. Vegan products are those that do not contain any animal-derived ingredients, and since honey is an animal by-product, the sorbets cannot be classified as vegan.Rate this question:
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- 29.
Health & Hygiene. Which products do NOT contain dairy products as an ingredient? (Check all that apply)
- A.
Ice cream
- B.
Sorbet
- C.
Coconut milk ice cream
- D.
Waffle cones
- E.
Regular cones
- F.
Sugar Cones
Correct Answer(s)
B. Sorbet
C. Coconut milk ice cream
E. Regular cones
F. Sugar ConesExplanation
The products that do not contain dairy products as an ingredient are sorbet, coconut milk ice cream, regular cones, and sugar cones.Rate this question:
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- 30.
Health & Hygiene. Which products do NOT contain gluten as an ingredient? (Check all that apply)
- A.
"Always" flavours of Ice cream, except Guide's Mint
- B.
Sorbet
- C.
Coconut milk ice cream
- D.
Waffle cones
- E.
Regular cones
- F.
Sugar Cones
- G.
Ice Cream sandwich cookies
Correct Answer(s)
A. "Always" flavours of Ice cream, except Guide's Mint
B. Sorbet
C. Coconut milk ice creamExplanation
The products that do not contain gluten as an ingredient are the "Always" flavors of ice cream, except Guide's Mint, sorbet, and coconut milk ice cream. These products are gluten-free alternatives and do not include any ingredients derived from wheat, barley, or rye, which are the main sources of gluten. Therefore, individuals with gluten intolerance or celiac disease can safely consume these products without experiencing any adverse effects.Rate this question:
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- 31.
Health & Hygiene. We do NOT guarantee that our nut-free, dairy-free and gluten-free products are completely free of trace amounts of those ingredients.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that even though the products are labeled as nut-free, dairy-free, and gluten-free, there is still a possibility of trace amounts of those ingredients being present. Therefore, the statement is true as the company does not guarantee that the products are completely free of these ingredients.Rate this question:
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- 32.
Health & Hygiene. Which statements are accurate about the use of peanuts at Village? (Check all that apply)
- A.
We do not use peanuts
- B.
We use ingredients that may have been produced in facilities that contain trace amounts of peanuts, thereby posing some risk
- C.
We do NOT guarantee a peanut-free facility
Correct Answer(s)
A. We do not use peanuts
B. We use ingredients that may have been produced in facilities that contain trace amounts of peanuts, thereby posing some risk
C. We do NOT guarantee a peanut-free facilityExplanation
The given correct answer states that the Village does not use peanuts, but they do use ingredients that may have been produced in facilities that contain trace amounts of peanuts, thereby posing some risk. Additionally, the Village does not guarantee a peanut-free facility. This means that while peanuts are not directly used, there is a possibility of cross-contamination or traces of peanuts in the ingredients used, which could pose a risk to individuals with peanut allergies.Rate this question:
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- 33.
Health & Hygiene. For customers with allergies, what can we do to assist them? (Check all that apply)
- A.
Use a freshly sanitized scoop
- B.
Guarantee that their order is dairy free, gluten free, peanut free etc.
- C.
Disclose all of the ingredients at their request
Correct Answer(s)
A. Use a freshly sanitized scoop
C. Disclose all of the ingredients at their requestExplanation
The correct answer is to use a freshly sanitized scoop and to disclose all of the ingredients at their request. By using a freshly sanitized scoop, we can minimize the risk of cross-contamination and ensure that customers with allergies are not exposed to any potential allergens. Additionally, by disclosing all of the ingredients at their request, we can provide customers with the necessary information to make informed decisions about their food choices and avoid any allergens that may be present.Rate this question:
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- 34.
Health & Hygiene. Where are aprons NOT permitted? (Check all that apply)
- A.
Bathroom
- B.
Store
- C.
Outside
Correct Answer(s)
A. Bathroom
C. OutsideExplanation
Aprons are not permitted in the bathroom and outside. Aprons are typically worn in settings where there is a need for cleanliness and hygiene, such as in kitchens or food preparation areas. Wearing aprons in the bathroom can lead to contamination of the apron and potential spread of germs. Similarly, wearing aprons outside can also lead to contamination from outdoor elements and is not necessary for maintaining health and hygiene. Therefore, aprons should not be worn in these locations.Rate this question:
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- 35.
Health & Hygiene. Which one of our "always" flavours is NOT gluten free?
- A.
Maple Pecan
- B.
Salted Caramel
- C.
Melted Chocolate
- D.
Guide's Mint
Correct Answer
D. Guide's MintExplanation
The correct answer is Guide's Mint because it is the only flavor that is not gluten free.Rate this question:
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- 36.
Company Policies. What is the minimum amount of money you can load on a gift card?
- A.
There is no minimum!
- B.
$5.00
- C.
$10.00
- D.
$15.00
Correct Answer
A. There is no minimum!Explanation
We used to have a $10 minimum to cover the cost of gift card and holder. We no longer need a minimum charge!Rate this question:
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- 37.
Company Policies. As a general rule, when do you take a break?
- A.
According to the break schedule set up on the bulletin board
- B.
Whenever it feels right
- C.
At 2:00PM and 5:00 PM to avoid any rushes of people
- D.
At 4:00PM and 6:00PM, just after the new staff have come on and old staff have left for the day.
Correct Answer
A. According to the break schedule set up on the bulletin boardExplanation
The correct answer is based on the information provided in the question. It states that the break schedule is set up on the bulletin board, indicating that employees should refer to the schedule for determining when to take a break.Rate this question:
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- 38.
Company Policies. If you must cancel your shift at the last minute for any reason, including cancellations due to illness or severe weather, what are the first steps you must take?
- A.
Contact your store manager immediately to advise, find a replacement and then confirm swap with store manager
- B.
Contact your store manager immediately to advise and let the store manager try to find a replacement
- C.
Contact the store and let someone on staff know you will not be coming in to shift
- D.
Hope that no one notices you aren't at work
Correct Answer
A. Contact your store manager immediately to advise, find a replacement and then confirm swap with store managerExplanation
If you must cancel your shift at the last minute for any reason, including cancellations due to illness or severe weather, the first steps you must take are to contact your store manager immediately to advise them about the situation. After that, you should find a replacement for your shift and then confirm the swap with the store manager. This ensures that the store manager is aware of your absence, a replacement is arranged, and the necessary arrangements are made to cover your shift.Rate this question:
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- 39.
Company Policies. If you must cancel your shift at the last minute and you call the store manager and get their voicemail, what should you do? (Check all that apply)
- A.
Leave a message with a call-back number that you can be reached at (remember: a dead cell phone is not a number you can be reached at)
- B.
Send a text message and an email to the store manager if you cannot reach them by phone
- C.
As a backup, call the store and advise the staff currently on shift and advise them that you cannot make shift
Correct Answer(s)
A. Leave a message with a call-back number that you can be reached at (remember: a dead cell phone is not a number you can be reached at)
B. Send a text message and an email to the store manager if you cannot reach them by phone
C. As a backup, call the store and advise the staff currently on shift and advise them that you cannot make shiftExplanation
If you must cancel your shift at the last minute and you are unable to reach the store manager by phone, it is important to leave a message with a call-back number that you can be reached at. This ensures that the manager can contact you for further information or to discuss any necessary arrangements. In addition, sending a text message and an email to the store manager provides an alternative means of communication in case they are unable to check their voicemail. Lastly, it is also advisable to call the store and inform the staff currently on shift about your absence as a backup measure, so that they can make any necessary adjustments to the schedule.Rate this question:
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- 40.
Company Policies. Welcoming the customer as they enter the store is paramount to starting their experience off right. If you are in the middle of making waffle cones, re-stocking the pint freezer or performing any other task as they walk in, what is the best protocol?
- A.
The customer knows you are doing something important and will wait for you to finish before you greet him or her
- B.
Stop what you are doing immediately and greet the customer. If making waffle cones, finish the current cones while greeting the customer, letting them know you'll be with them in a second
Correct Answer
B. Stop what you are doing immediately and greet the customer. If making waffle cones, finish the current cones while greeting the customer, letting them know you'll be with them in a secondExplanation
The best protocol in this situation is to stop what you are doing immediately and greet the customer. However, if you are in the middle of making waffle cones, it is acceptable to finish the current cones while greeting the customer and letting them know that you will be with them in a second. This shows the customer that you acknowledge their presence and are attentive to their needs, while also ensuring that you complete your current task in a timely manner.Rate this question:
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- 41.
General Knowledge. When did Village open?
- A.
2010
- B.
2011
- C.
2012
- D.
2013
Correct Answer
C. 2012Explanation
The correct answer is 2012. This implies that the Village opened in the year 2012.Rate this question:
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- 42.
General Knowledge. Does Village supply ice cream to restaurants or grocery stores?
- A.
Yes, Village supplies ice cream only to Buttermilk Fine Waffles.
- B.
No, we have never supplied to restaurants or grocery stores.
- C.
No, we don't like other restaurants.
- D.
Yes, we occasionally supply to restaurants and grocery stores.
Correct Answer
A. Yes, Village supplies ice cream only to Buttermilk Fine Waffles.Explanation
The correct answer is "Yes, Village supplies ice cream only to Buttermilk Fine Waffles." This answer states that Village does supply ice cream, but only to one specific establishment, Buttermilk Fine Waffles. It implies that Village does not supply ice cream to any other restaurants or grocery stores.Rate this question:
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- 43.
General Knowledge. Does Village cater events?
- A.
No, but Village can supply ice cream for large events (pick up only - contact [email protected])
- B.
Yes, Village will cater any event over 100 people
- C.
No, and Village cannot fill orders for large groups, even for pick up
- D.
Yes, Village has a strong catering division
Correct Answer
A. No, but Village can supply ice cream for large events (pick up only - contact [email protected])Explanation
Village does not cater events, but they can provide ice cream for large events. However, this service is only for pick up and not for delivery. To order ice cream for large events, one must contact [email protected].Rate this question:
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- 44.
General Knowledge. The production board is the ice cream makers' way of communicating what tasks need to be done. The tasks on the production board can be delayed to the following day if the store is extremely busy.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The tasks on the production board are extremely important and must be completed each an every day to ensure that Village runs smoothly.Rate this question:
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- 45.
General Knowledge. In the event there are no customers to serve, please indicate what tasks should be performed. (Check all that apply)
- A.
Complete tasks on production board
- B.
Label pint cups
- C.
Put stickers on 8oz and 10oz cups and paper bags
- D.
Complete daily beautification task
- E.
Tidy store and bathroom, remove garbage and wipe counters
- F.
Make ice cream
- G.
Check weather forecast
- H.
Check phone for important info regarding tonight's family dinner
- I.
Check the Daily Checklists binder and ensure everything is complete
- J.
Help the kitchen staff
Correct Answer(s)
A. Complete tasks on production board
B. Label pint cups
C. Put stickers on 8oz and 10oz cups and paper bags
D. Complete daily beautification task
E. Tidy store and bathroom, remove garbage and wipe counters
I. Check the Daily Checklists binder and ensure everything is complete
J. Help the kitchen staff -
- 46.
General Knowledge. What items are compostable at Village? (Check all that apply)
- A.
Pint cups and lids
- B.
Plastic spoons
- C.
Wooden Spoons
- D.
Napkins
- E.
Receipt paper
- F.
Ice cream bowls
- G.
Cone wrappers
- H.
Stickers
- I.
Paper bags
- J.
Water cups
Correct Answer(s)
B. Plastic spoons
C. Wooden Spoons
D. Napkins
F. Ice cream bowls
G. Cone wrappers
I. Paper bags
J. Water cupsExplanation
We plan to be fully compostable (except for pint cups) by January, 2015Rate this question:
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- 47.
Handling Products. When do you wash the whipped cream canisters?
- A.
Twice per week on closing duties
- B.
Never, you can just put fresh cream into the canister when it empties
- C.
Every time the canister empties
- D.
Every time the canister empties, or if the cream has passed its expiry date
Correct Answer
D. Every time the canister empties, or if the cream has passed its expiry dateExplanation
It is important to wash the whipped cream canisters every time the canister empties, as this helps to maintain cleanliness and prevent any bacterial growth. Additionally, if the cream has passed its expiry date, it is necessary to wash the canister to ensure the safety and quality of the product.Rate this question:
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- 48.
Handling Products. If a customer wants a scoop of a particular flavour that is not available in the dipping cabinet, but there are pints left, can you open a pint and scoop out of that?
- A.
No, pints cannot be opened and scooped out of, they would have to buy a pint if they want that flavour
- B.
Yes, just open the pint and scoop them a scoop and store the remainder in the dipping cabinet
Correct Answer
A. No, pints cannot be opened and scooped out of, they would have to buy a pint if they want that flavourExplanation
Pints cannot be opened and scooped out of because they are meant to be sold as a whole unit. If a customer wants a scoop of a particular flavor that is not available in the dipping cabinet, they would have to buy a pint if they want that flavor. Opening a pint and scooping out of it would not be a proper practice and may result in loss of product or compromise the quality and freshness of the remaining ice cream.Rate this question:
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- 49.
Handling Products. What is the ratio of dry mix to water when making waffle cone batter?
- A.
1.5 L of water and 3.5 L of waffle batter
- B.
3.5 L of water and 1.5 L of waffle batter
- C.
1.5 L of water and 1.5 L of waffle batter
- D.
3.5 L of water and 1.5 L of waffle batter
Correct Answer
A. 1.5 L of water and 3.5 L of waffle batterExplanation
The correct answer is 1.5 L of water and 3.5 L of waffle batter. This means that for every 1.5 liters of water, there should be 3.5 liters of waffle batter when making the waffle cone batter.Rate this question:
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- 50.
Product Knowledge. Identify our 10 "always" flavours. (Check all that apply)
- A.
Village Vanilla Bean
- B.
Maple Walnut
- C.
Melted Chocolate
- D.
Rootbeer
- E.
Strawberry
- F.
Earl Grey
- G.
Phil & Sebastian Coffee
- H.
English Breakfast Tea
- I.
Toasted Coconut
- J.
Maple Pecan
- K.
Cardamom
- L.
Cinnamon
- M.
Mint Chip
- N.
Guide's Mint
- O.
Salted Caramel
Correct Answer(s)
A. Village Vanilla Bean
C. Melted Chocolate
E. Strawberry
F. Earl Grey
G. Phil & Sebastian Coffee
I. Toasted Coconut
J. Maple Pecan
K. Cardamom
N. Guide's Mint
O. Salted CaramelExplanation
This question is asking for the "always" flavors of the product. The correct answer includes Village Vanilla Bean, Melted Chocolate, Strawberry, Earl Grey, Phil & Sebastian Coffee, Toasted Coconut, Maple Pecan, Cardamom, Guide's Mint, and Salted Caramel. These flavors are consistently available and not limited to seasonal or special editions.Rate this question:
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Current Version
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Feb 02, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 18, 2014Quiz Created by
William Friley
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