A Test Quiz About ARM And Shoulder

11 Questions | Total Attempts: 12201

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A Test Quiz About ARM And Shoulder

If you are in the service industry one of the things that you should posses is the ability to deal with clients and issues that arise between the staff and them. How good are your social skills? Take the arm and shoulder quiz below and get to see just how well endowed you are to be a member of the service industry!


Questions and Answers
  • 1. 
    Competency being measured: People & Relationship Skill   It is 7.30pm. You are on duty at the front desk of a hotel when a guest in one of the rooms called to complain about the state of the room. They made complaints about the dirty rest room, dusty curtains and the shabby bed spread. This is the first time the guest is using your hotel.   As the front desk officer, how would you treat the customer?
    • A. 

      Apologize to the customer and ensure that the room is cleaned thoroughly within the next hour.

    • B. 

      Apologize and offer the customer a different room immediately; if necessary an Upgraded room if no other one is available in his original price range.

    • C. 

      Apologize and offer the customer a discount on his room rate.

    • D. 

      Apologize and arrange a complimentary room service meal and bottle of wine to be sent to the room.

  • 2. 
    Competency being measured: Planning & Organizing    The hotel is hosting a large banquet tonight on behalf of a corporate client.  You have been planning for 150 people. 8 hours to the banquet, the client informed you of an increase in the guest list to 300 people.   As the manager in charge of planning and execution, what would you do?  
    • A. 

      Tell the client what the increased cost will be for the extra 50 guests based on the amount quoted per person for the original 150.

    • B. 

      Thank the client for informing you and say you will call back to confirm the booking once you have spoken to the Catering team.

    • C. 

      Thank the client for letting you know about the increase in numbers and then inform the Catering team that there will be 50 extra guests.

    • D. 

      Tell the client that the hotel will do everything it can to accommodate the extra numbers and you hope to be able to call them back and confirm the booking shortly

  • 3. 
    Competency being measured: Communicating, Influencing & Negotiating   It is Saturday afternoon and you have just been informed that a large group booking is going to be transferred from the hotel next  to yours as the former is overbooked. The group requires 110 rooms and the main conference suite to be made available 6pm this evening. You have rooms available tonight but not all of the rooms have been prepared as you weren’t expecting a high occupancy level. In order for all the rooms to be prepared the morning shift housekeeping Staff will need to work an additional 2 hours each for which they will be paid overtime.
    • A. 

      Call the housekeeping staff together as soon as is convenient and then explain the situation. You can also explain the benefit it would bring to the hotel

    • B. 

      Ask the Senior Housekeeper to let the staff know that they will be required to work an extra 2 hours today.

    • C. 

      Call the housekeeping staff together and say you are sorry they will be needed for the extra two hours but that hopefully the overtime pay will come in handy.

    • D. 

      Talk to the housekeeping staff and say that unfortunately they will have to work an extra 2 hours and you are very sorry.

  • 4. 
    You are having a difficult time with a new computer program you need to use in order to complete your job correctly. How should you handle this situation? Choose the BEST and WORST response.
    • A. 

      Ask an experienced co-worker for tips and consult the manual to help you learn how to use the program.

    • B. 

      Skip over any tasks that require you to use computer programs you are unfamiliar with

    • C. 

      Complain to your co-workers about the new computer program and ask them if they have had trouble with it.

    • D. 

      Apply for a different job that does not require you to use this computer program.

  • 5. 
    Identify the missing number          
    • A. 

      16

    • B. 

      14

    • C. 

      11

    • D. 

      10

  • 6. 
    The concert this weekend promises to attract an even greater amount of people than attended the last one.  
    • A. 

      An even greater amount of people

    • B. 

      An ever larger amount of people

    • C. 

      An amount of people even greater

    • D. 

      An even greater number of people

  • 7. 
    Bricklayers can lay a total of 50 bricks in 30 minutes. How many bricklayers will be required to lay a total of 60 bricks in 20 minutes?
    • A. 

      8

    • B. 

      9

    • C. 

      10

    • D. 

      11

  • 8. 
    Identify the missing number WITHIN the series. 11, 19, ?, 41, 55
    • A. 

      31

    • B. 

      29

    • C. 

      36

    • D. 

      34

  • 9. 
    Enter your phone number
  • 10. 
    Enter your email address
  • 11. 
    Please state your location