If you are in the service industry one of the things that you should posses is the ability to deal with clients and issues that arise between the staff and them. How good are your social skills? Take the arm and shoulder quiz below and get to see just how well endowed you are to be a member of the service industry!
Apologize to the customer and ensure that the room is cleaned thoroughly within the next hour.
Apologize and offer the customer a different room immediately; if necessary an Upgraded room if no other one is available in his original price range.
Apologize and offer the customer a discount on his room rate.
Apologize and arrange a complimentary room service meal and bottle of wine to be sent to the room.
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16
14
11
10
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31
29
36
34
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Tell the client what the increased cost will be for the extra 50 guests based on the amount quoted per person for the original 150.
Thank the client for informing you and say you will call back to confirm the booking once you have spoken to the Catering team.
Thank the client for letting you know about the increase in numbers and then inform the Catering team that there will be 50 extra guests.
Tell the client that the hotel will do everything it can to accommodate the extra numbers and you hope to be able to call them back and confirm the booking shortly
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Call the housekeeping staff together as soon as is convenient and then explain the situation. You can also explain the benefit it would bring to the hotel
Ask the Senior Housekeeper to let the staff know that they will be required to work an extra 2 hours today.
Call the housekeeping staff together and say you are sorry they will be needed for the extra two hours but that hopefully the overtime pay will come in handy.
Talk to the housekeeping staff and say that unfortunately they will have to work an extra 2 hours and you are very sorry.
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8
9
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11
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An even greater amount of people
An ever larger amount of people
An amount of people even greater
An even greater number of people
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