9/27/2016 Executive Summary Discussion

1. Simplified memos are who called, the reason they called, and what you did to help the customer?

True

False

2. High security accounts can use the Send SMS option when the customers have forgotten their passwords?

True

False

3. Before beginning troubleshooting with an Apple Iphone, you want to make sure that it is updated to the latest OS version (10.0.2) (Settings - General - Software Update)?

True

False

4. A second wave of messages have been emailed or texted to customers regarding Metro to Magenta, saying they are eligible for a special T-Mobile deal?

True

False

Check the news letter or Things to know in metrocareagent

Explanation

Check the news letter or Things to know in metrocareagent

5. Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?

True

False

6. In Metrocareagent, under things to know , Memo examples - shows the style of memo guidelines that you can use to help decrease your CRT?

True

False

7. When a customer calls in about the Smart Equity special with T-Mobile, you should refer them to the nearest T-Mobile store for them to see if they qualify?

True

False

https://mpowerdev.s3.amazonaws.com/1472846396641.Smartphone%20Equality%20090216.pdf

Explanation

https://mpowerdev.s3.amazonaws.com/1472846396641.Smartphone%20Equality%20090216.pdf

8. Iphone 7 32GB is now available in stores?

True

False

9. New York 315 area code must dial area code + telephone number for all local calls beginning Feburary 11th, 2017?

True

False

10. MetroPCS accepts customers traded in old devices to put credit toward the purchase of a new device, like the Iphone7?

True

False

MetroPCS does not accpet trade ins, we do offer Better Finance or Progressive which allows you to pay over time.

Explanation

MetroPCS does not accpet trade ins, we do offer Better Finance or Progressive which allows you to pay over time.

9/27/2016 Executive Summary Discussion

1. Simplified memos are who called, the reason they called, and what you did to help the customer?

2.

What first name or nickname would you like us to use?

2. High security accounts can use the Send SMS option when the customers have forgotten their passwords?

3. Before beginning troubleshooting with an Apple Iphone, you want to make sure that it is updated to the latest OS version (10.0.2) (Settings - General - Software Update)?

4. A second wave of messages have been emailed or texted to customers regarding Metro to Magenta, saying they are eligible for a special T-Mobile deal?

5. Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?

6. In Metrocareagent, under things to know , Memo examples - shows the style of memo guidelines that you can use to help decrease your CRT?

7. When a customer calls in about the Smart Equity special with T-Mobile, you should refer them to the nearest T-Mobile store for them to see if they qualify?

8. Iphone 7 32GB is now available in stores?

9. New York 315 area code must dial area code + telephone number for all local calls beginning Feburary 11th, 2017?

10. MetroPCS accepts customers traded in old devices to put credit toward the purchase of a new device, like the Iphone7?