9/27/2016 Executive Summary Discussion

10 Questions | By Catherine Halcomb | Updated: Mar 16, 2022 | Attempts: 1120

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Questions and Answers

1.

Before beginning troubleshooting with an Apple Iphone, you want to make sure that it is updated to the latest OS version (10.0.2) (Settings - General - Software Update)?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
2.

New York 315 area code must dial area code + telephone number for all local calls beginning Feburary 11th, 2017?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

A second wave of messages have been emailed or texted to customers regarding Metro to Magenta, saying they are eligible for a special T-Mobile deal?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Check the news letter or Things to know in metrocareagent

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4.

Simplified memos are who called, the reason they called, and what you did to help the customer?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

In Metrocareagent, under things to know , Memo examples - shows the style of memo guidelines that you can use to help decrease your CRT?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

When a customer calls in about the Smart Equity special with T-Mobile, you should refer them to the nearest T-Mobile store for them to see if they qualify?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
https://mpowerdev.s3.amazonaws.com/1472846396641.Smartphone%20Equality%20090216.pdf

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7.

Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
8.

High security accounts can use the Send SMS option when the customers have forgotten their passwords?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
9.

Iphone 7 32GB is now available in stores?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
10.

MetroPCS accepts customers traded in old devices to put credit toward the purchase of a new device, like the Iphone7?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
MetroPCS does not accpet trade ins, we do offer Better Finance or Progressive which allows you to pay over time.

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Current Version
Mar 16, 2022

Quiz Edited by
ProProfs Editorial Team
Sep 27, 2016

Quiz Created by
Catherine Halcomb

9/27/2016 Executive Summary Discussion

Before beginning troubleshooting with an Apple Iphone, you want to make sure that it is updated to the latest OS version (10.0.2) (Settings - General - Software Update)?

New York 315 area code must dial area code + telephone number for all local calls beginning Feburary 11th, 2017?

A second wave of messages have been emailed or texted to customers regarding Metro to Magenta, saying they are eligible for a special T-Mobile deal?

Simplified memos are who called, the reason they called, and what you did to help the customer?

In Metrocareagent, under things to know , Memo examples - shows the style of memo guidelines that you can use to help decrease your CRT?

When a customer calls in about the Smart Equity special with T-Mobile, you should refer them to the nearest T-Mobile store for them to see if they qualify?

Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?

High security accounts can use the Send SMS option when the customers have forgotten their passwords?

Iphone 7 32GB is now available in stores?

MetroPCS accepts customers traded in old devices to put credit toward the purchase of a new device, like the Iphone7?