9/20/2016 Executive Summary Discussion

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1. Iphone 7 launch date is 9/23 on metropcs.com, which will direct the customer to the nearest store for more information?

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9/20/2016 Executive Summary Discussion - Quiz

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2.

What first name or nickname would you like us to use?

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2. Block-it has now expired?

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3. High security accounts can use the Send SMS option when the customers have forgotten their passwords?

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4. You can help decrease your CRT by-Moving through the account security options quickly-Using hold only when necessary-Using your tools (ASAP, M*Power, Metrocare, JIVE, SME's, AVPs)-Giving clear directions to the customer-Staying on topic

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5. CRT - Customer REsolution TIme begins when you answer the call and ends when your call ends. CS goal = 480 seconds (8 minutes)Troubleshooting goal = 520 (8 minutes 40 seconds) Are the goals we try to meet?

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6. Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?

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7. Metropcs.com has a new design and look as of 9/19?

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8. Name-iD replaces Block-it, and is available via the Value Bundle or as 2$ standalone feature?

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9. Name-iD has a one week trial, and then the cx will have to sign up?

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10. USB type C charger can be used interchangeably with previous USB chargers?

Explanation

USB Type C can NOT be used with mini or micro USB 2.0 or previous chargers.

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Iphone 7 launch date is 9/23 on metropcs.com, which will direct the...
Block-it has now expired?
High security accounts can use the Send SMS option when the customers...
You can help decrease your CRT by-Moving through the account security...
CRT - Customer REsolution TIme begins when you answer the call and...
Metro to Magenta offer is being sent out to select customers (text or...
Metropcs.com has a new design and look as of 9/19?
Name-iD replaces Block-it, and is available via the Value Bundle or as...
Name-iD has a one week trial, and then the cx will have to sign up?
USB type C charger can be used interchangeably with previous USB...
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