9/20/2016 Executive Summary Discussion

10 Questions | By Catherine Halcomb | Updated: Mar 18, 2022 | Attempts: 1041

Questions

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Questions and Answers

1.

Metropcs.com has a new design and look as of 9/19?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
2.

Iphone 7 launch date is 9/23 on metropcs.com, which will direct the customer to the nearest store for more information?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

Name-iD has a one week trial, and then the cx will have to sign up?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

Block-it has now expired?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

Name-iD replaces Block-it, and is available via the Value Bundle or as 2$ standalone feature?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

USB type C charger can be used interchangeably with previous USB chargers?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
USB Type C can NOT be used with mini or micro USB 2.0 or previous chargers.

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7.

Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
8.

High security accounts can use the Send SMS option when the customers have forgotten their passwords?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
9.

CRT - Customer REsolution TIme begins when you answer the call and ends when your call ends. CS goal = 480 seconds (8 minutes)Troubleshooting goal = 520 (8 minutes 40 seconds) Are the goals we try to meet?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
10.

You can help decrease your CRT by-Moving through the account security options quickly-Using hold only when necessary-Using your tools (ASAP, M*Power, Metrocare, JIVE, SME's, AVPs)-Giving clear directions to the customer-Staying on topic
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

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Current Version
Mar 18, 2022

Quiz Edited by
ProProfs Editorial Team
Sep 27, 2016

Quiz Created by
Catherine Halcomb

9/20/2016 Executive Summary Discussion

Metropcs.com has a new design and look as of 9/19?

Iphone 7 launch date is 9/23 on metropcs.com, which will direct the customer to the nearest store for more information?

Name-iD has a one week trial, and then the cx will have to sign up?

Block-it has now expired?

Name-iD replaces Block-it, and is available via the Value Bundle or as 2$ standalone feature?

USB type C charger can be used interchangeably with previous USB chargers?

Metro to Magenta offer is being sent out to select customers (text or email) for a special 0% down T-mobile deal?

High security accounts can use the Send SMS option when the customers have forgotten their passwords?

CRT - Customer REsolution TIme begins when you answer the call and ends when your call ends. CS goal = 480 seconds (8 minutes)Troubleshooting goal = 520 (8 minutes 40 seconds) Are the goals we try to meet?

You can help decrease your CRT by-Moving through the account security options quickly-Using hold only when necessary-Using your tools (ASAP, M*Power, Metrocare, JIVE, SME's, AVPs)-Giving clear directions to the customer-Staying on topic