911 Practice Test C

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  • 1/100 Questions

    An emergency incident is one that does not require an immediate response due to persons in imminent danger or loss of life or limb, or injuries beyond immediate first aid.

    • True
    • False It does require an immediate response
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About This Quiz

911 Practice Test C assesses knowledge in emergency dispatch protocols, focusing on systems like CAD, NCIC, and FCIC. It evaluates understanding of teletype departments and inter-agency communication, essential for roles in emergency response and public safety.

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  • 2. 

    Effective communication includes verbal and non-verbal communications.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Effective communication includes both verbal and non-verbal communications. Verbal communication involves the use of spoken or written words to convey messages, ideas, or information. Non-verbal communication, on the other hand, includes gestures, body language, facial expressions, and tone of voice, which can also convey meaning and messages. Both forms of communication are essential for effective communication as they complement and reinforce each other, allowing for a more comprehensive and accurate exchange of information.

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  • 3. 

    Pathogen is any organism (usually living) capable of producing serious disease or death, such as bacteria, fungi and viruses.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because a pathogen is indeed any organism, typically living, that has the ability to cause severe illness or even death. This can include various types of microorganisms such as bacteria, fungi, and viruses. These pathogens are capable of invading the body and causing infections, leading to a range of diseases and health complications. Therefore, the statement accurately describes the nature and characteristics of pathogens.

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  • 4. 

    In progress refers to an event that occurred within a short period of time.

    • True

    • False it is an event that is currently taking place and requires an immediate response

    Correct Answer
    A. False it is an event that is currently taking place and requires an immediate response
    Explanation
    The given statement is incorrect. "In progress" does not refer to an event that is currently taking place and requires an immediate response. Instead, it refers to an event that has already started but is still ongoing or unfinished. It does not necessarily imply the need for an immediate response.

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  • 5. 

    A hostage is an individual being held against their will.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A hostage is someone who is forcibly detained or held against their will. This means that they are not free to leave or make choices about their own actions. Therefore, the statement "A hostage is an individual being held against their will" is true.

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  • 6. 

    A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A high standard of ethical and moral conduct is necessary for a professional public safety telecommunicator because they are responsible for handling emergency calls and providing assistance to people in distress. They need to be trustworthy, honest, and compassionate in order to effectively perform their duties and ensure the safety and well-being of the public. Additionally, maintaining ethical and moral conduct both on and off duty helps to uphold the reputation and integrity of the profession.

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  • 7. 

    All of the following are examples of internal and external customer service skills except:

    • Use active listening skills

    • Be courteous, patient and sincere

    • Hurry through the call to minimize pending times

    • Be empathetic

    Correct Answer
    A. Hurry through the call to minimize pending times
    Explanation
    The correct answer is "Hurry through the call to minimize pending times." This answer is not an example of internal and external customer service skills because rushing through a call to minimize pending times does not demonstrate active listening, courtesy, patience, or empathy. It is important to take the time to actively listen to customers, be courteous, patient, and sincere, and show empathy towards their concerns or issues. Rushing through a call can lead to misunderstandings and a lack of resolution for the customer's problem.

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  • 8. 

    In the negotiation phase, demands have been received and negotiations are in progress, between the suspect(s) and law enforcement.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    During the negotiation phase, demands have been received and negotiations are ongoing between the suspect(s) and law enforcement. This suggests that there is an active dialogue and exchange of demands and counteroffers between the two parties. This phase typically occurs in situations such as hostage situations or high-stakes criminal cases where negotiations are necessary to reach a resolution. Therefore, the statement "True" accurately describes the situation during the negotiation phase.

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  • 9. 

    Stress is defined as physical, mental or emotional factors that cause bodily or mental tension.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement accurately defines stress as the result of physical, mental, or emotional factors that lead to tension in the body or mind. Therefore, the correct answer is true.

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  • 10. 

    A deposition, also known as a depo, is the taking of testimony under oath.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A deposition is a legal process where a witness provides sworn testimony outside of the courtroom. It involves answering questions under oath, with a court reporter present to record the testimony. The purpose of a deposition is to gather evidence and information that can be used during a trial or legal proceeding. Therefore, the statement that a deposition is the taking of testimony under oath is true.

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  • 11. 

    Telecommunicators should give information, not advice.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Telecommunicators are professionals who are trained to provide information and assistance to callers in emergency situations. Their role is to gather and relay accurate information to the appropriate authorities, such as police, fire, or medical personnel. They are not trained to give advice or make decisions for callers. By giving information rather than advice, telecommunicators ensure that they are providing accurate and unbiased information to the callers, allowing them to make their own decisions based on the information provided. Therefore, the statement "Telecommunicators should give information, not advice" is true.

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  • 12. 

    A past event, or a delayed call, refers to an event that occurred within a short period of time.

    • True

    • False is an incident that has already occurred and is over

    Correct Answer
    A. False is an incident that has already occurred and is over
    Explanation
    The statement is false because a past event or a delayed call refers to an event that occurred in the past, not necessarily within a short period of time. It can refer to any event that has already taken place, regardless of the duration. The phrase "is over" in the answer further emphasizes that a past event is something that has already concluded.

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  • 13. 

    FCIC is based in __________ and is administered by the Florida Department of Law Enforcement

    • Sarasota

    • Tallahassee

    • Tampa

    • Miami

    Correct Answer
    A. Tallahassee
    Explanation
    FCIC is based in Tallahassee and is administered by the Florida Department of Law Enforcement. This means that the headquarters of FCIC is located in Tallahassee, and the organization is under the administration of the Florida Department of Law Enforcement.

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  • 14. 

    A subject who has blocked himself in an area that is not accessible would be considered a ____________ subject.

    • Unreachable

    • Barricaded

    • Not available

    • High risk

    Correct Answer
    A. Barricaded
    Explanation
    A subject who has blocked himself in an area that is not accessible would be considered a "Barricaded" subject. This term implies that the subject has intentionally created a barrier or obstruction to prevent others from gaining access to them. It suggests a potentially dangerous situation where the subject may be trying to evade or resist authorities.

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  • 15. 

    Civil Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.

    • True

    • False Criminal Law does that

    Correct Answer
    A. False Criminal Law does that
    Explanation
    The statement is incorrect because it states that Criminal Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws. In reality, it is Civil Law that deals with these matters, not Criminal Law. Criminal Law focuses on offenses committed against the state or society as a whole, while Civil Law deals with disputes between individuals or organizations.

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  • 16. 

    The DOT Emergency Response Guidebook (ERG) has established a six-digit numbering system to identify materials.

    • True

    • False It has a four-digit numbering system

    Correct Answer
    A. False It has a four-digit numbering system
    Explanation
    The DOT Emergency Response Guidebook (ERG) does not have a six-digit numbering system to identify materials. Instead, it uses a four-digit numbering system. Therefore, the statement is false.

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  • 17. 

    Which of the following isn't an example of a positive interpersonal skill?

    • Active listening

    • Positive thinking

    • Impatience

    • Open-minded acceptance of others' differences

    Correct Answer
    A. Impatience
    Explanation
    Impatience is not an example of a positive interpersonal skill because it involves a lack of tolerance and understanding towards others. Positive interpersonal skills typically involve qualities such as active listening, positive thinking, and open-minded acceptance of others' differences. Impatience can hinder effective communication and relationships, as it often leads to frustration and a lack of empathy towards others.

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  • 18. 

    Any disclosure of confidential information must be properly documented and only released to those with a need to know.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement implies that any confidential information should be documented and only shared with individuals who have a legitimate reason to know the information. This ensures that the information is protected and prevents unauthorized access or disclosure. Therefore, the correct answer is true, as it aligns with the principle of confidentiality and proper information management.

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  • 19. 

    Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement accurately describes anarchism as a political theory that rejects the need for any form of governmental authority and promotes a society where individuals and groups voluntarily cooperate and associate with each other. Therefore, the answer "True" is correct.

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  • 20. 

    An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use on an operational or support role.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because an asset, in the context of terrorism, refers to any resource or person that is available to a terrorist organization for use in their operations or to provide support. This can include individuals, groups, relationships, instruments, installations, or supplies that are utilized by terrorists. Therefore, the statement accurately describes the definition of an asset in relation to terrorism.

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  • 21. 

    Criminal complaints involve an offense against society and can be penalized by a fine.

    • True

    • False can be penalized by imprisonment

    Correct Answer
    A. False can be penalized by imprisonment
    Explanation
    Criminal complaints involve offenses against society, and they can be penalized by various means, not just imprisonment. While imprisonment is one possible penalty, fines are also a common form of punishment for criminal offenses. Therefore, it is incorrect to state that criminal complaints can only be penalized by imprisonment.

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  • 22. 

    Dispatch all calls with ___________ , ____________ and ___________

    • Accuracy, brevity, clarity

    • Accuracy, brevity, courtesy

    • Accuracy, brilliance, clarity

    • Accuracy, brilliance, confidence

    Correct Answer
    A. Accuracy, brevity, clarity
    Explanation
    The dispatchers should handle all calls with accuracy, ensuring that the information provided is correct. They should also prioritize brevity, conveying the necessary details concisely. Additionally, clarity is crucial to ensure that the message is easily understood by the recipient. Therefore, the dispatchers should prioritize accuracy, brevity, and clarity when handling calls.

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  • 23. 

    The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada, and the Secretariat of Communications and Transportation of Mexico. This means that the statement is true.

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  • 24. 

    Members do not have to conduct themselves in such a manner that their actions and behavior reflect favorably on the profession when they are off duty.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Members have a responsibility to conduct themselves in a manner that reflects favorably on the profession at all times, whether they are on or off duty. This is because their actions and behavior can still impact the reputation and public trust in the profession, even when they are not actively performing their duties. Therefore, the statement that members do not have to conduct themselves in such a manner when off duty is false.

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  • 25. 

    __________ is that connection or linkage of authority and responsibility that joins one level of an organization to another.

    • Promotional pyramid

    • Chain of command

    • Organizational chart

    • Chain of authority

    Correct Answer
    A. Chain of command
    Explanation
    Chain of command refers to the hierarchical structure within an organization where authority and responsibility flow from the top to the bottom. It establishes a clear line of communication and decision-making, ensuring that tasks and instructions are passed down and followed through effectively. This system helps to maintain order, accountability, and efficient coordination between different levels of the organization. It enables managers to delegate tasks, assign responsibilities, and hold individuals accountable for their actions, ultimately contributing to the smooth functioning and success of the organization.

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  • 26. 

    Soreness in one's joints, headaches, changes in weight or insomnia are all examples of:

    • Distress

    • Mental stress

    • Physical stress

    • Emotional stress

    Correct Answer
    A. Physical stress
    Explanation
    Soreness in one's joints, headaches, changes in weight, or insomnia are all physical symptoms that can be attributed to physical stress. Physical stress refers to the strain or pressure placed on the body, often as a result of physical activities, injuries, or illnesses. These symptoms indicate that the body is experiencing a level of stress that is affecting its physical well-being.

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  • 27. 

    A _________ consists of two or more people working together to accomplish a common goal.

    • Pack

    • Group

    • Team

    • Partnership

    Correct Answer
    A. Team
    Explanation
    A team is a group of individuals who collaborate and work together towards a shared objective or goal. Unlike a pack or group, a team implies a higher level of coordination and cooperation among its members. A partnership, on the other hand, typically refers to a business arrangement between two or more parties. Therefore, the most appropriate term to describe a group of people working together towards a common goal is a team.

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  • 28. 

    A nerve agent is a substance that interferes with the endocrine system. Exposure is primarily through the skin and eyes and, secondarily through inhalation of the vapor.

    • True

    • False interferes with the central nervous system

    Correct Answer
    A. False interferes with the central nervous system
    Explanation
    The given statement is false because a nerve agent does not interfere with the central nervous system. Instead, it affects the endocrine system. The statement also mentions that exposure to nerve agents primarily occurs through the skin and eyes, and secondarily through inhalation of the vapor.

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  • 29. 

    The Emergency Support Function's (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The Emergency Support Functions (ESFs) are designed to facilitate coordination and collaboration among federal agencies during a response to an incident. These functions provide a structured framework for organizing and managing resources, personnel, and capabilities in a systematic manner. By establishing clear roles and responsibilities, the ESFs ensure effective communication and cooperation among the various federal agencies involved in the response effort. Therefore, the statement that the ESFs provide the structure for coordinating federal interagency support for a federal response to an incident is true.

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  • 30. 

    ________ station radios are permanently mounted in the station or remote transmitter site.

    • Sub

    • Base

    • Police

    • Fire

    Correct Answer
    A. Base
    Explanation
    Base station radios are permanently mounted in the station or remote transmitter site. These radios serve as the central communication hub for a specific area or organization. They provide reliable and continuous communication between different units or personnel. By being permanently mounted, they ensure consistent coverage and accessibility. This allows for efficient and effective communication, especially in emergency situations where quick and reliable communication is crucial. Therefore, the correct answer is "Base".

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  • 31. 

    The telecommunicator must __________, categorize it as emergency or non-emergency and identify which responders are needed to handle the situation.

    • Befriend the caller

    • Complete the call as quickly as possible

    • Determine the nature of the call

    • Get control of the call

    Correct Answer
    A. Determine the nature of the call
    Explanation
    The telecommunicator needs to determine the nature of the call in order to properly categorize it as emergency or non-emergency and identify which responders are needed to handle the situation. This step is crucial in providing the appropriate response and ensuring the safety and well-being of the caller and any potential victims.

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  • 32. 

    Eustress is defined as any stress associated with negative experiences or negative emotions.

    • True

    • False associated with pleasant experiences or positive emotions

    Correct Answer
    A. False associated with pleasant experiences or positive emotions
    Explanation
    The given answer is false because eustress is actually defined as stress associated with pleasant experiences or positive emotions. Eustress is a type of stress that motivates and energizes individuals, leading to improved performance and personal growth. It is often considered beneficial and can enhance one's overall well-being.

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  • 33. 

    The AMBER alert program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies and the wireless industry, to activate an urgent bulletin reference...

    • Missing adults

    • Habitual runaways

    • Serious child abductions

    • Exploited children

    Correct Answer
    A. Serious child abductions
    Explanation
    The AMBER alert program is designed to activate an urgent bulletin in cases of serious child abductions. This program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies, and the wireless industry. It aims to quickly disseminate information about abducted children to the public, with the hope of increasing the chances of their safe recovery. The program is not specifically intended for missing adults, habitual runaways, or exploited children, but rather focuses on cases of serious child abductions.

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  • 34. 

    Responding "Cold" to call by Emergency Medical Services is:

    • Lights and sirens

    • For life threatening calls or emergencies

    • No lights or sirens

    • For routine calls

    Correct Answer
    A. No lights or sirens
    Explanation
    Responding "Cold" to a call by Emergency Medical Services means that they do not use lights or sirens. This indicates that the call is not life-threatening or an emergency. Instead, it is a routine call that does not require immediate attention. By not using lights or sirens, EMS can avoid causing unnecessary panic or disturbance to the public while still providing the necessary medical assistance.

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  • 35. 

    Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies. This means that there is a main state agency responsible for overseeing and coordinating each ESF, and they receive support from other state agencies. This structure ensures that there is effective collaboration and coordination among different agencies in handling emergency situations.

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  • 36. 

    A wrong call classification will not delay a priority call.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A wrong call classification can potentially delay a priority call. If a call is mistakenly classified as non-priority when it should have been prioritized, it may not receive the urgent attention it requires. This can result in a delay in responding to the priority call, potentially leading to negative consequences or harm. Therefore, the statement that a wrong call classification will not delay a priority call is false.

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  • 37. 

    NIMS is the acronym for:

    • National Incident Management System

    • Newest Incident Management System

    • National Insurance Management System

    • National Incident Micromanagement System

    Correct Answer
    A. National Incident Management System
    Explanation
    The correct answer is "National Incident Management System." NIMS is a comprehensive framework that provides guidance for all levels of government, nongovernmental organizations, and the private sector to work together in managing incidents. It promotes effective communication, coordination, and cooperation during emergencies and disasters. This system helps to ensure a coordinated and efficient response to incidents, enhancing the overall preparedness and resilience of the nation.

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  • 38. 

    Civil complaints involve disputes between private individuals or disputes involving contractual matters and are penalized by fines and/or imprisonment.

    • True

    • False are penalized by fines, forfeitures, or some other non-criminal sanction

    Correct Answer
    A. False are penalized by fines, forfeitures, or some other non-criminal sanction
    Explanation
    The statement is false because civil complaints are not penalized by fines and/or imprisonment. Instead, civil complaints involve disputes between private individuals or contractual matters and are typically resolved through non-criminal sanctions such as fines, forfeitures, or other legal remedies.

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  • 39. 

    Which information can not be garnered from FCIC?

    • Stolen guns

    • Gang files

    • Criminal histories

    • Stolen credit cards

    Correct Answer
    A. Stolen credit cards
    Explanation
    The FCIC (Florida Crime Information Center) is a database that provides information on stolen guns, gang files, and criminal histories. However, it does not contain information on stolen credit cards. Therefore, the information about stolen credit cards cannot be garnered from FCIC.

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  • 40. 

    Hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of what type of center?

    • Fully Equipped

    • Emergency

    • Surgical

    • Trauma

    Correct Answer
    A. Trauma
    Explanation
    A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of a trauma center. Trauma centers are specialized facilities that are equipped to handle and treat patients with severe injuries, such as those caused by accidents or violence. These centers have the necessary resources and expertise to provide immediate and comprehensive care to trauma patients, ensuring the best chances of survival and recovery.

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  • 41. 

    All of the following are examples of the impact absences can have on a communications center except:

    • Increased costs due to overtime

    • Put additional workload on others

    • Brings families closer together

    • Lowers morale

    Correct Answer
    A. Brings families closer together
    Explanation
    The correct answer is "Brings families closer together." This option does not represent an example of the impact absences can have on a communications center. The other options, such as increased costs due to overtime, additional workload on others, and lowered morale, all highlight negative consequences of absences in a communications center. However, the idea of bringing families closer together does not directly relate to the impact of absences on the center's operations or efficiency.

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  • 42. 

    CAD is an acronym for:

    • Computer Aided Dispatch

    • Computer Assisted Dispatch

    • Call takers Assisting Dispatch

    • Callers Annoying Dispatch

    Correct Answer
    A. Computer Aided Dispatch
    Explanation
    CAD stands for Computer Aided Dispatch. This term refers to the use of computer systems and software to facilitate the process of dispatching emergency services, such as police, fire, and medical responders. CAD systems are used to receive and manage emergency calls, track the location of emergency units, and provide real-time information to dispatchers and responders. By automating and streamlining the dispatch process, CAD helps improve the efficiency and effectiveness of emergency response operations.

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  • 43. 

    What number do you dial to reach the Florida Relay Systems?

    • 711

    • 411

    • 511

    • 911

    Correct Answer
    A. 711
    Explanation
    You dial 711 to reach the Florida Relay Systems. This is a special number used for telecommunications relay services, which allows individuals with hearing or speech disabilities to communicate with others using a TTY or other assistive devices. It is a nationwide number used in the United States for relay services, ensuring equal access to telecommunications for all individuals.

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  • 44. 

    Anti-terrorism is defensive measures used to increase the vulnerability of individuals and property to terrorist acts, to include limited response and containment by local military forces.

    • True

    • False used to reduce the vulnerability of individuals

    Correct Answer
    A. False used to reduce the vulnerability of individuals
    Explanation
    The correct answer is False used to reduce the vulnerability of individuals. The explanation is that anti-terrorism measures are implemented to decrease the vulnerability of individuals and property to terrorist acts, not increase it. These measures aim to prevent and mitigate the impact of terrorist attacks, ensuring the safety and security of individuals and their surroundings.

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  • 45. 

    A dirty bomb or Radiological Dispersal Device (RDD) uses conventional explosive to disperse radioactive material like that used in the medical area over a given area.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A dirty bomb or Radiological Dispersal Device (RDD) is a type of explosive device that combines conventional explosives with radioactive materials. When detonated, it disperses the radioactive material over a specific area, potentially causing contamination and harm to people and the environment. This method of attack is a concern due to the potential for widespread panic, disruption, and long-term health effects.

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  • 46. 

    Law enforcement only telecommunicator will not be required to take a CPR course.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Law enforcement only telecommunicators may encounter situations where they need to provide life-saving assistance over the phone. Therefore, it is crucial for them to be trained in CPR in order to effectively respond to emergencies and potentially save lives. Therefore, the statement that they will not be required to take a CPR course is false.

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  • 47. 

    NCIC is an acronym for:

    • Nationwide Criminal Incarceration Center

    • National Crime Information Center

    • Nationwide Criminal Information Center

    • National Criminal Information Computer

    Correct Answer
    A. National Crime Information Center
    Explanation
    The correct answer is National Crime Information Center. NCIC is an acronym that stands for National Crime Information Center. This center is responsible for maintaining a comprehensive database of criminal justice information, including records on wanted persons, stolen property, and criminal histories. It is a vital tool used by law enforcement agencies across the United States to access and share information in real-time, aiding in the investigation and prevention of crimes.

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  • 48. 

    The abbreviation for Go Ahead is:

    • GoAd

    • GoAh

    • GA

    • GOA

    Correct Answer
    A. GA
    Explanation
    The correct answer for the abbreviation of "Go Ahead" is GA. This abbreviation is commonly used in written communication to indicate permission or approval to proceed with a certain action or task. It is a concise and widely recognized abbreviation that effectively conveys the intended meaning.

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  • 49. 

    Which is an example of a gas?

    • Calcium Carbide

    • Acetone

    • Hydrogen

    • Gasoline

    Correct Answer
    A. Hydrogen
    Explanation
    Hydrogen is an example of a gas because it exists in a gaseous state at room temperature and atmospheric pressure. It is a colorless, odorless, and highly flammable gas. Hydrogen is the lightest and most abundant element in the universe. It is commonly used as a fuel and is also found in various industrial processes and applications.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 07, 2012
    Quiz Created by
    HKSCHICO

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