Welcome to the Trivia Questions Quiz on Debt Collection Process and Practices! Businesses are unable always to have been known to sell to some customers on credit, and the services of a debt collector are called upon to ensure that the monies are collected. Take this quiz and get to sharpen your skills in credit collection.
Ask for convenient time to call back to get a payment
Disregard the debtors statement and demand balance in full today
Ask for down payment today and the balance in post dates
Send an ADL letter, and stat sales/and client on refusal to pay
Identify the source of funds for the checks
Tell the debtor there is an $8 fee for each check
Advise debtor to work out the plan and call you back to do the checks
Make sure the checks are dated for the EOM to ensure credit this month
Advise debtor this will be documented as a refusal to pay
Agree to not require post dates and get a strong commitment to pay at a certain time each month
Back away from the demand, reinforce the commitment to pay, and ask for post-dates again
Put the account in status 65 and ask your manager to call to get post dates
True
False
The collector’s attitude on the call
The collector getting in the last word
A justified remark made in response to something a debtor said
The collector yelling and screaming throughout the call
TSI may have violated privacy rights of the persons we spoke to
TSI has decided to “play it safe” and give everyone the MRD
Defending failure to give the MRD can be very expensive – as much as $5000 per violation
All of the above
Shift/6 keys
Alt/6 keys
Shift/3 keys
Alt/3 keys
A waste of time.
A great way to start you month off with fee already in the house.
A way to work with debtors experiencing cash flow issues.
Both B & C
The B screen
The F screen
The N screen
The P screen
None of the above
True
False
Royal Police of Canada
Real Pricey Computer
Right Party Contact
Right Person Called
True
False
Option 1
Option 2
Option 3
Option 4
None
1
2
3
As many as you want. There are no restrictions.
There is no correct way, it doesn't matter.
A/P Department is fine
The name of the decision maker
Whatever quick notes you put there, as long as it fits, like "Offer SIF" or "Debtor is Rude"
Whenever we need to
Only if expressly asked by an individual at the debtor business we are calling
Only on the 3rd or later call
When leaving a message
Change? What change?
True
False
Frosty
Michael Stipe
Cupid
Rudolph
All of the above
True
False
Hit the C key
From the "find by" menu, the B key will take to you to your calendar in real time
From the "options" menu, the B key will take to you to your calendar in real time
You have to get your calendar from your manager
Calendar? What calendar?