Trivia Questions Quiz On Debt Collection Process And Practices!

It is ultimately the collector's responsibility to make sure their manager is CC'd on all emails. You cannot use "personal" in the subject line on a business email.

RPC stands for Right Party Contact. In the context of communication or customer service, Right Party Contact refers to successfully reaching the intended person or party with whom one needs to communicate. It ensures that the right individual or organization is contacted, avoiding any unnecessary delays or misunderstandings.

Frosty is a snowman. Michael Stipe just played one in "Olive The Other Reindeer". Cupid is one of Santa's lesser-known reindeers and tends to take up the rear. Rudolph is probably Santa's most famous reindeer.

Accurint information can be saved and retrieved from the O screen. To save it while in an Accurint report, select F6, then it will prompt 6)Other pages and select 6. The report will then be saved to the O screen for that account for your, your manager or any other collector to use.

Post dates give you a jump start in fees for the months ahead. When a debtor is lacking the ability to pay, but they have the intent, post dates demonstrate that intent.

By pressing the "=" while on an account, you can filter by action code transactions. This means that you can specify certain types of transactions to be displayed, such as SN to show letters that were sent and when they were sent, or CS to see when the status code was changed and when it was changed. This statement is true because pressing "=" allows for filtering by action code transactions.

What is in the contact field will appear in all correspondence in the "Dear_" field, so it should be 1st and last name of the decision-maker or principal. If "A/P DEPT" is in that field, the letter will appear as "Dear A/P DEPT,". If "DEBTOR IS RUDE" is in that field, the letter will appear as "Dear DEBTOR IS RUDE". Use the comment section to indicate the title, extension, guarantor or any other quick notes.

If the debtor is unable to pay the balance in full today due to a cash flow problem, get a good faith payment and secure the balance with a series of postdates tied to a source of funds.

Lexis Nexis updates accounts on the F Screen with possible numbers, also if a number is removed from the account it will be there as well.

Probing and breaking through the screen are ways to reach an elusive or busy debtor.

All of the above are reasons why we should give the MRD. This a serious privacy violation that can result in substantial penalties and cost.

The change in policy allows us to give the client name only when asked by someone at the debtor company. We cannot divulge that this is open invoices or open accounts.

Shift/3 or #

Option 1 allows you to find by our master number. Option 2 by the debtor name. Option 3 by the client's account number and option 4 by phone number in the system or social security number

To clear a field such as an address, contact, or phone number in CRS, hitting the "Esc" button twice is the correct method. This action triggers the system to erase the existing information and leave the field blank.

If the debtor refuses post dates, you need to review his commitment to pay and secure that commitment with a series of post dates

You should check your calendar regularly to make sure that you are not loading up a particular day or placing files in days you won't be working like PTO days, Saturdays or Sundays.

Always identify a source of funds. If a plan needs to be worked out, do it then with the debtor on the phone. It is not good practice to date checks for EOM. Tie them to a source of funds. If the debtor needs to move the check, there is no room to keep it for that month.

On a new account, $1500 or less, you can only send 2 letters. On a new account over $1500, you can send 3 letters. On drops, regardless of size, only 1 letter

While all of the above can be reasons for a Rude & Unprofessional violation, most are due to the collector getting in the last word.