Road Sign Test

1. I can look up how much a single occupancy or non-diver price is for any trip and let any customer know.

True

False

ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

Explanation

ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

2. I can look up when deposit date, drop dates, full payment dates, ticketing dates, and trip meeting dates are for any trip and let any customer know.

True

False

ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

Explanation

ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

3. Trip deposits are non-refundable, unless we can find someone to fill their spot

True

False

All trip deposits are non-refundable, unless we can find someone to take their spot, which is not always the case. We will do our best but it’s not guaranteed to the customer. This is why you should always recommend trip insurance.

Explanation

All trip deposits are non-refundable, unless we can find someone to take their spot, which is not always the case. We will do our best but it’s not guaranteed to the customer. This is why you should always recommend trip insurance.

4. If travelers have traveled with us before we don't need them to fill out a new Trip Agreement

True

False

Travelers need to fill out a new Trip Agreement for every trip they go on. If they have traveled with us before we don’t need a new copy of their passport.

Explanation

Travelers need to fill out a new Trip Agreement for every trip they go on. If they have traveled with us before we don’t need a new copy of their passport.

5. When signing up a traveler in EnCom there is a place to specify if the traveler is a non-diver.

True

False

On the EnCom screen when choosing a trip, you can click the box that specifies that person as a non-diver.

Explanation

On the EnCom screen when choosing a trip, you can click the box that specifies that person as a non-diver.

6. While the customer is in the store hand them the DiVentures Trip Agreement to fill out and bring back.

True

False

Always have them fill out the Trip Agreement before they leave the store.

Explanation

Always have them fill out the Trip Agreement before they leave the store.

7. The DiVentures Trip Agreement is located:

On the travel wall

In the service file cabinet

With SSI Student Folders

On the Shared Drive in the Travel Folder

8. What documents/information are needed from all travelers?

Driver’s license, number of bags checking, and height and weight

Birth certificate, airline seat preference, and trip agreement

Passport copy, trip agreement, and shirt size

Trip agreement, wetsuit size, driver’s license

If customers sign up for a trip in the store have them fill out the trip agreement (which includes shirt size) on the spot and get a copy of their passport if they have it.

Explanation

If customers sign up for a trip in the store have them fill out the trip agreement (which includes shirt size) on the spot and get a copy of their passport if they have it.

9. All trip prices are based on single occupancy

True

False

All trip prices are based on double occupancy divers. We do have prices for single occupancy and for non-divers as well.

Explanation

All trip prices are based on double occupancy divers. We do have prices for single occupancy and for non-divers as well.

10. When someone puts down a deposit for a trip, email the following staff:

Ali, Darcy and Leslie

Mark and Dean

Sarah and Darcy

Mark Haggart and Don Peterson

Even if one or all are currently in your building, please email Ali, Darcy and Leslie for every new trip sign up!

Explanation

Even if one or all are currently in your building, please email Ali, Darcy and Leslie for every new trip sign up!

11. When someone puts down a deposit for a trip, email the following information:

What trip they signed up for

If they need a roommate

How many bags they plan to take

If they are a single occupant or double occupant

What gear they already have

What gear they will need to rent

If they are a diver or non-diver

If you have their trip documents and where they are located

If they can make the pre-trip meeting

How much money they put down on the trip

Submit

12. When signing up a traveler in EnCom there is a place to specify if the traveler is a single occupant diver.

True

False

On the EnCom screen when choosing a trip, you can click the box that specifies that person as a single occupant.

Explanation

On the EnCom screen when choosing a trip, you can click the box that specifies that person as a single occupant.