11/8/2016 Executive Summary Discussion

1. Greg Pressly, VP of Customer Operations at MetroPCS, is posting the latest call center pictures, Agent of the Year information, and all things MetroPCS! @greg_MPCS

True

False

Follow him on twitter for the latest information and news

Explanation

Follow him on twitter for the latest information and news

2. ZTE Avid Trio will have an update released soon to resolve the issue of incorrect network type showing?

True

False

3. While an account has services suspended, the myMetro app will be allowed to let customers make payments.

True

False

Customers may need to reboot the device one or two times to start network connectivity.

Explanation

Customers may need to reboot the device one or two times to start network connectivity.

4. When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.

True

False

5. ZTE Avid Trio will offically launch on Monday Nov 14th. Currently it shows the wrong network type (4g instead of LTE) but that does not affect device functionality.

True

False

6. November 13th there will be an update that will correct the myMetro app running on Android N?

True

False

Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

Explanation

Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

7. Metro411 app support has ended as of November 4th. Customers are no longer able to download the app, but if they had it previously may still use some of it's features.

True

False

Customers can still call 411 to use that service.

Explanation

Customers can still call 411 to use that service.

8. The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?

True

False

1 To check the software version of your device, from the Home screen, tap Apps.
2 Tap Settings.
3Tap General.
4Tap About phone.
5Tap Update Center.
6 Tap System updates.
7 Your phone's software status is displayed. You may need to tap Check for Update if a new update is available.

Explanation

1 To check the software version of your device, from the Home screen, tap Apps.
2 Tap Settings.
3Tap General.
4Tap About phone.
5Tap Update Center.
6 Tap System updates.
7 Your phone's software status is displayed. You may need to tap Check for Update if a new update is available.

9. The new ZTE Cymbal Z320 is now scheduled to launch on 11/18 instead of 11/16?

True

False

10. Metro411 app will still provided users who have already downloaded it will no longer have access to weather, horoscopes, and sports?

True

False

11/8/2016 Executive Summary Discussion

1. Greg Pressly, VP of Customer Operations at MetroPCS, is posting the latest call center pictures, Agent of the Year information, and all things MetroPCS! @greg_MPCS

2.

What first name or nickname would you like us to use?

2. ZTE Avid Trio will have an update released soon to resolve the issue of incorrect network type showing?

3. While an account has services suspended, the myMetro app will be allowed to let customers make payments.

4. When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.

5. ZTE Avid Trio will offically launch on Monday Nov 14th. Currently it shows the wrong network type (4g instead of LTE) but that does not affect device functionality.

6. November 13th there will be an update that will correct the myMetro app running on Android N?

7. Metro411 app support has ended as of November 4th. Customers are no longer able to download the app, but if they had it previously may still use some of it's features.

8. The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?

9. The new ZTE Cymbal Z320 is now scheduled to launch on 11/18 instead of 11/16?

10. Metro411 app will still provided users who have already downloaded it will no longer have access to weather, horoscopes, and sports?