11/8/2016 Executive Summary Discussion

10 Questions | By Catherine Halcomb | Updated: Mar 21, 2022 | Attempts: 1127

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Questions and Answers

1.

Greg Pressly, VP of Customer Operations at MetroPCS, is posting the latest call center pictures, Agent of the Year information, and all things MetroPCS! @greg_MPCS
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Follow him on twitter for the latest information and news

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2.

The new ZTE Cymbal Z320 is now scheduled to launch on 11/18 instead of 11/16?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

Metro411 app support has ended as of November 4th. Customers are no longer able to download the app, but if they had it previously may still use some of it's features.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Customers can still call 411 to use that service.

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4.

ZTE Avid Trio will offically launch on Monday Nov 14th. Currently it shows the wrong network type (4g instead of LTE) but that does not affect device functionality.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

ZTE Avid Trio will have an update released soon to resolve the issue of incorrect network type showing?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

November 13th there will be an update that will correct the myMetro app running on Android N?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

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7.

The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
1 To check the software version of your device, from the Home screen, tap Apps.
2 Tap Settings.
3Tap General.
4Tap About phone.
5Tap Update Center.
6 Tap System updates.
7 Your phone's software status is displayed. You may need to tap Check for Update if a new update is available.

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8.

Metro411 app will still provided users who have already downloaded it will no longer have access to weather, horoscopes, and sports?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
9.

While an account has services suspended, the myMetro app will be allowed to let customers make payments.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Customers may need to reboot the device one or two times to start network connectivity.

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10.

When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

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Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
Nov 08, 2016

Quiz Created by
Catherine Halcomb

11/8/2016 Executive Summary Discussion

Greg Pressly, VP of Customer Operations at MetroPCS, is posting the latest call center pictures, Agent of the Year information, and all things MetroPCS! @greg_MPCS

The new ZTE Cymbal Z320 is now scheduled to launch on 11/18 instead of 11/16?

Metro411 app support has ended as of November 4th. Customers are no longer able to download the app, but if they had it previously may still use some of it's features.

ZTE Avid Trio will offically launch on Monday Nov 14th. Currently it shows the wrong network type (4g instead of LTE) but that does not affect device functionality.

ZTE Avid Trio will have an update released soon to resolve the issue of incorrect network type showing?

November 13th there will be an update that will correct the myMetro app running on Android N?

The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?

Metro411 app will still provided users who have already downloaded it will no longer have access to weather, horoscopes, and sports?

While an account has services suspended, the myMetro app will be allowed to let customers make payments.

When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.