11/1/2016 Executive Summary Discussion

10 Questions | By Catherine Halcomb | Updated: Mar 18, 2022 | Attempts: 955

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Questions and Answers

1.

When ever you recieve a call, you must read the memos?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
It is the only way to see if the customer has called before, recieved any credits/adjustments or know what the history of the account is.

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2.

The agent must take ownership, and do everything in their power, to resolve an issue that the customer has called in before regarding?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Taking ownership is important.

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3.

Supervisors are required to take supervisor calls at their desk, and enter notes for the supervisor call under their own ID's?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

The new Escalation procedure wants you to transfer sup calls to the supervisor's desk, so that your able to be back in ready for the next call?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

ASAP is being updated to R9.4 on the weekend of November 12th and 13th?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Make sure to check out Metrocareagent.com/training/ for the latest revision information (to be released soon)

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6.

November 13th there will be an update that will correct the myMetro app running on Android N?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

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7.

The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
1To check the software version of your device, from the Home screen, tap Apps.
2Tap Settings.
3Tap General.
4Tap About phone.
5Tap Update Center.
6Tap System updates.
7Your phone's software status is displayed. You may need to tap Check for Update if a new update is available.

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8.

On MetroPCS's promotion that provides 8GB of data, What is the lead line plan name for a multiline account?Meaning what is the plan name you pick to make sure that all the other lines are 30$ for 8GB.
- A.
  
  PRIME50
- B.
  
  P50SNGL
Correct Answer
A. PRIME50

Explanation
P50SNGL is for a single line account that wants that plan.
PRIME50 is for multiline accounts

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9.

A new device is coming to the MetroPCS line up!!! Is it the ZTE Avid Trio?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Check Metrocareagent for the latest information on this new exciting device.

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10.

When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

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Current Version
Mar 18, 2022

Quiz Edited by
ProProfs Editorial Team
Nov 01, 2016

Quiz Created by
Catherine Halcomb

11/1/2016 Executive Summary Discussion

When ever you recieve a call, you must read the memos?

The agent must take ownership, and do everything in their power, to resolve an issue that the customer has called in before regarding?

Supervisors are required to take supervisor calls at their desk, and enter notes for the supervisor call under their own ID's?

The new Escalation procedure wants you to transfer sup calls to the supervisor's desk, so that your able to be back in ready for the next call?

ASAP is being updated to R9.4 on the weekend of November 12th and 13th?

November 13th there will be an update that will correct the myMetro app running on Android N?

The LG K7 device is getting a new update, that is available to all the k7 phones on MetroPCS network?

On MetroPCS's promotion that provides 8GB of data, What is the lead line plan name for a multiline account?Meaning what is the plan name you pick to make sure that all the other lines are 30$ for 8GB.

A new device is coming to the MetroPCS line up!!! Is it the ZTE Avid Trio?

When performing a Change Device or Cancel Line activity, in the new ASAP 9.4, it has been enhanced to inform you the agent if the customer has not logged out of the Apple Find my iPhone, and will inform you that the customer has to log out of that first.