10/25/2016 Executive Summary Discussion

1. The agent must take ownership, and do everything in their power, to resolve an issue that the customer has called in before regarding?

True

False

Taking ownership is important.

Explanation

Taking ownership is important.

2. When ever you recieve a call, you must read the memos?

True

False

It is the only way to see if the customer has called before, recieved any credits/adjustments or know what the history of the account is.

Explanation

It is the only way to see if the customer has called before, recieved any credits/adjustments or know what the history of the account is.

3. Expert assistance is provide in Call Assist, under MetroCareAgent, for most of the things you may run into while on a call?

True

False

4. With the new promotion, you can add a $30 lines to the promotional $50 line, and the second line will get unlimited talk, text, and 8GB of high speed data?

True

False

5. November 13th there will be an update that will correct the myMetro app running on Android N?

True

False

Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

Explanation

Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the application

6. From 10/18/2016 to 01/10/2017 any customer that signs up for the $50 plan with recieve an additional 3GB of high speed data?

True

False

Q4 P50SNGL (GSMMU50) is the currently available $50 plan which offers 8GB of LTE data

Explanation

Q4 P50SNGL (GSMMU50) is the currently available $50 plan which offers 8GB of LTE data

7. Customers in Indianapolis, Indiana will have a new area code they can select in October?

True

False

8. When transferring a dealer to the WNP group, choose the option "customer"?

True

False

9. The $25 Talk and text plan, for GSM feature phones, is available till 1/10/2017?

True

False

10. GSM Smartphones can sign up for the $25 talk and text plan?

True

False

Only available for feature phones, not smart phones.

Explanation

Only available for feature phones, not smart phones.

10/25/2016 Executive Summary Discussion

1. The agent must take ownership, and do everything in their power, to resolve an issue that the customer has called in before regarding?

2.

What first name or nickname would you like us to use?

2. When ever you recieve a call, you must read the memos?

3. Expert assistance is provide in Call Assist, under MetroCareAgent, for most of the things you may run into while on a call?

4. With the new promotion, you can add a $30 lines to the promotional $50 line, and the second line will get unlimited talk, text, and 8GB of high speed data?

5. November 13th there will be an update that will correct the myMetro app running on Android N?

6. From 10/18/2016 to 01/10/2017 any customer that signs up for the $50 plan with recieve an additional 3GB of high speed data?

7. Customers in Indianapolis, Indiana will have a new area code they can select in October?

8. When transferring a dealer to the WNP group, choose the option "customer"?

9. The $25 Talk and text plan, for GSM feature phones, is available till 1/10/2017?

10. GSM Smartphones can sign up for the $25 talk and text plan?