10/25/2016 Executive Summary Discussion
10 Questions
| Attempts: 841
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Questions and Answers
- 1.
When ever you recieve a call, you must read the memos?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is the only way to see if the customer has called before, recieved any credits/adjustments or know what the history of the account is.Rate this question:
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- 2.
The agent must take ownership, and do everything in their power, to resolve an issue that the customer has called in before regarding?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Taking ownership is important.Rate this question:
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- 3.
Expert assistance is provide in Call Assist, under MetroCareAgent, for most of the things you may run into while on a call?
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
When transferring a dealer to the WNP group, choose the option "customer"?
- A.
True
- B.
False
Correct Answer
A. True -
- 5.
GSM Smartphones can sign up for the $25 talk and text plan?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Only available for feature phones, not smart phones.Rate this question:
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- 6.
November 13th there will be an update that will correct the myMetro app running on Android N?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Till then, you can goto Android settings, Manage Applications, and locate myMetro. Turn on the permissions that myMetro is requesting and relaunch the applicationRate this question:
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- 7.
The $25 Talk and text plan, for GSM feature phones, is available till 1/10/2017?
- A.
True
- B.
False
Correct Answer
A. True -
- 8.
With the new promotion, you can add a $30 lines to the promotional $50 line, and the second line will get unlimited talk, text, and 8GB of high speed data?
- A.
True
- B.
False
Correct Answer
A. True -
- 9.
From 10/18/2016 to 01/10/2017 any customer that signs up for the $50 plan with recieve an additional 3GB of high speed data?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Q4 P50SNGL (GSMMU50) is the currently available $50 plan which offers 8GB of LTE dataRate this question:
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- 10.
Customers in Indianapolis, Indiana will have a new area code they can select in October?
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Mar 18, 2022Quiz Edited by
ProProfs Editorial Team -
Oct 25, 2016Quiz Created by
Catherine Halcomb
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