10/10/2016 Executive Summary Discussion

1. Select shared calling are for customer that have the need to call chat lines, conference call lines, and radio broadcast number?

True

False

2. Select shared calling feature provides 300 minutes to shared calling numbers like chat lines for $3 per month?

True

False

3. Empathy should be provided every time a customer expresses a concern?

True

False

Empathy helps build rapport.

Explanation

Empathy helps build rapport.

4. The new Q4 family plan will being on 10/18/2016?

True

False

5. The M*Power simulators have been updated. They have added a new menu button to hide the options after selecting one for easier navigation?

True

False

6. The new family plan has a $50 primary, and up to 4 $30 subs (for a total of 5 lines), with 8GB per line?

True

False

7. The ZMax pro and Coolpad have drop downs that allow customers to quickly turn data on and off?

True

False

make sure to check when troubleshooting for internet issues.

Explanation

make sure to check when troubleshooting for internet issues.

8. Have all existing promotion been extended to 10/20?

True

False

All promotions have been extended to 10/17

Explanation

All promotions have been extended to 10/17

9. There is a new stand-alone plan that is $50 for unlimited talk, text, and 8GB of high speed data?

True

False

10. For issues regarding Select Sharing calling when troubleshooting hasn't resolved the issue, an ESP ticket should be submitted?

True

False

Select Shared Calling is a Netcare ticket issue for troubleshooting. ESP tickets are for issue with ASAP not allowing you add or remove the service.

Explanation

Select Shared Calling is a Netcare ticket issue for troubleshooting. ESP tickets are for issue with ASAP not allowing you add or remove the service.

10/10/2016 Executive Summary Discussion

1. Select shared calling are for customer that have the need to call chat lines, conference call lines, and radio broadcast number?

2.

What first name or nickname would you like us to use?

2. Select shared calling feature provides 300 minutes to shared calling numbers like chat lines for $3 per month?

3. Empathy should be provided every time a customer expresses a concern?

4. The new Q4 family plan will being on 10/18/2016?

5. The M*Power simulators have been updated. They have added a new menu button to hide the options after selecting one for easier navigation?

6. The new family plan has a $50 primary, and up to 4 $30 subs (for a total of 5 lines), with 8GB per line?

7. The ZMax pro and Coolpad have drop downs that allow customers to quickly turn data on and off?

8. Have all existing promotion been extended to 10/20?

9. There is a new stand-alone plan that is $50 for unlimited talk, text, and 8GB of high speed data?

10. For issues regarding Select Sharing calling when troubleshooting hasn't resolved the issue, an ESP ticket should be submitted?