10/10/2016 Executive Summary Discussion

10 Questions | By Catherine Halcomb | Updated: Mar 20, 2022 | Attempts: 882

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Questions and Answers

1.

The new Q4 family plan will being on 10/18/2016?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
2.

The new family plan has a $50 primary, and up to 4 $30 subs (for a total of 5 lines), with 8GB per line?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

There is a new stand-alone plan that is $50 for unlimited talk, text, and 8GB of high speed data?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

Select shared calling are for customer that have the need to call chat lines, conference call lines, and radio broadcast number?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

Select shared calling feature provides 300 minutes to shared calling numbers like chat lines for $3 per month?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

The ZMax pro and Coolpad have drop downs that allow customers to quickly turn data on and off?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
make sure to check when troubleshooting for internet issues.

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7.

Have all existing promotion been extended to 10/20?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
All promotions have been extended to 10/17

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8.

The M*Power simulators have been updated. They have added a new menu button to hide the options after selecting one for easier navigation?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
9.

For issues regarding Select Sharing calling when troubleshooting hasn't resolved the issue, an ESP ticket should be submitted?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Select Shared Calling is a Netcare ticket issue for troubleshooting. ESP tickets are for issue with ASAP not allowing you add or remove the service.

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10.

Empathy should be provided every time a customer expresses a concern?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Empathy helps build rapport.

Rate this question:

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Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Oct 12, 2016

Quiz Created by
Catherine Halcomb

10/10/2016 Executive Summary Discussion

The new Q4 family plan will being on 10/18/2016?

The new family plan has a $50 primary, and up to 4 $30 subs (for a total of 5 lines), with 8GB per line?

There is a new stand-alone plan that is $50 for unlimited talk, text, and 8GB of high speed data?

Select shared calling are for customer that have the need to call chat lines, conference call lines, and radio broadcast number?

Select shared calling feature provides 300 minutes to shared calling numbers like chat lines for $3 per month?

The ZMax pro and Coolpad have drop downs that allow customers to quickly turn data on and off?

Have all existing promotion been extended to 10/20?

The M*Power simulators have been updated. They have added a new menu button to hide the options after selecting one for easier navigation?

For issues regarding Select Sharing calling when troubleshooting hasn't resolved the issue, an ESP ticket should be submitted?

Empathy should be provided every time a customer expresses a concern?