CompTIA A+ PC Troubleshooting Quiz!

25 Questions | Total Attempts: 1649

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CompTIA A+ PC Troubleshooting Quiz!

Do you know anything about CompTIA A+PC? Do you think you can pass this quiz? Modern PC techs procure the CompTIA A+ certification, the essential credential that demonstrates competence in technology. The Computing Technology Industry Association is an American non-profit trade association, which gives professional certifications for the information technology industry. If you are interested in CompTIA A+PC, this is the quiz for you.


Questions and Answers
  • 1. 
    Which of the following steps can be used to protect your system against viruses, worms, and other malicious software?
    • A. 

      Keep Windows updates current.

    • B. 

      Minimize the time spent using the Web.

    • C. 

      Reload application software (such as Microsoft Word) frequently.

    • D. 

      Use multiple firewalls at the same time.

  • 2. 
    Which of the following best describes an upset failure caused by ESD?
    • A. 

      Upset failures are easy to detect.

    • B. 

      The failure destroys the component beyond use.

    • C. 

      The damaged component may continue to function, but it does not perform well.

    • D. 

      An upset failure prevents the computer from booting.

  • 3. 
    Which of the following is the first question to answer in troubleshooting a PC problem?
    • A. 

      Is the problem related to reading from the hard drive?

    • B. 

      Does the PC boot to the Windows desktop with no errors?

    • C. 

      Is the screen blank?

    • D. 

      Can you hear a single beep during the boot?

  • 4. 
    A loop-back plug is used to test a serial, parallel, USB, network, or other port.
    • A. 

      True

    • B. 

      False

  • 5. 
    Even when the power supply and monitor are unplugged, they contain enough power to kill you.
    • A. 

      True

    • B. 

      False

  • 6. 
    A preventive maintenance plan tends to evolve from a history or pattern of malfunctions within an organization, the environmental conditions, and the back-up needs.
    • A. 

      True

    • B. 

      False

  • 7. 
    The MBR (Master Boot Record) contains the master boot program and the partition table.
    • A. 

      True

    • B. 

      False

  • 8. 
    A material safety data sheet (MSDS) explains how to properly handle ________________________.
    • A. 

      Food

    • B. 

      Substances

    • C. 

      Parts

    • D. 

      Tools

  • 9. 
    The best way to guard against ESD is to use a(n) ________________________ together with a ground mat.
    • A. 

      Static-free table

    • B. 

      Antistatic cloth

    • C. 

      Ground bracelet

    • D. 

      Static gloves

  • 10. 
    A hard boot, or ________________________, involves turning on the power with the on/off switch.
    • A. 

      Soft boot

    • B. 

      Warm boot

    • C. 

      Hot boot

    • D. 

      Cold boot

  • 11. 
    A warm boot involves using the ________________________ to reboot.
    • A. 

      Operating system

    • B. 

      Power button on the back of the tower

    • C. 

      Power plug

    • D. 

      Warm button

  • 12. 
    The POST, or ________________________, is a series of tests performed by the startup BIOS to determine if it can communicate correctly with essential hardware components required for a successful boot.
    • A. 

      Power On Service Test

    • B. 

      Power On Self Test

    • C. 

      Power On Self Trial

    • D. 

      Positive Operation Self Test

  • 13. 
    What is the first Windows operating system to offer built-in firewall protection?
    • A. 

      Windows 2000

    • B. 

      Windows 9x/Me

    • C. 

      Windows 3.1

    • D. 

      Windows XP

  • 14. 
    Dust is not good for a PC because it insulates PC parts like a blanket, which can cause them to overheat. Which one of the following would be the best way to rid your computer of dust?
    • A. 

      Antistatic bag

    • B. 

      Antistatic vacuum

    • C. 

      Static-free cloth

    • D. 

      Small feather duster

  • 15. 
    Batteries that contain silver oxide, mercury, lithium, or cadmium and are considered hazardous waste. You should dispose of them by returning them to the original dealer or by taking them to a recycling center.
    • A. 

      True

    • B. 

      False

  • 16. 
    In the first step of the boot process, the start-up BIOS does what?
    • A. 

      Runs the POST

    • B. 

      Searches for the OS

    • C. 

      Loads applications

    • D. 

      Loads the OS

  • 17. 
    During the second step of the boot process, the start-up BIOS does what?
    • A. 

      Assigns system resources

    • B. 

      Runs the POST

    • C. 

      Searches for and loads an OS

    • D. 

      Loads startup applications

  • 18. 
    Configuration information stored in ________________ tells the start-up BIOS where to look for the OS.
    • A. 

      BIOS

    • B. 

      CMOS RAM

    • C. 

      RAM

    • D. 

      Hard drive

  • 19. 
    During the third step in the boot process, the OS does what?
    • A. 

      Configures the system and completes its own loading

    • B. 

      Loads all needed applications

    • C. 

      Waits on the start-up BIOS to check configuration information

    • D. 

      Waits for the user to execute an application

  • 20. 
    What happens during the fourth step of the boot process?
    • A. 

      The startup BIOS controls the loading

    • B. 

      Application software is loaded and executed

    • C. 

      Application software is installed

    • D. 

      The OS loads

  • 21. 
    The first program file located in the boot record of a Windows XP computer is called ________.
    • A. 

      Ntbootdd.sys

    • B. 

      Msdos.sys

    • C. 

      Io.sys

    • D. 

      Ntldr

  • 22. 
    When solving a computer problem it is MOST important to approach the problem ______________.
    • A. 

      Systematically

    • B. 

      Comprehensively

    • C. 

      Quickly

    • D. 

      Technically

  • 23. 
    The last step to solving a PC problem is to ____________________.
    • A. 

      Verify the fix and document the solution

    • B. 

      Check it off the list and move on

    • C. 

      Think systematically

    • D. 

      Explain every detail of what you did to the user

  • 24. 
    If your computer will not boot properly and you hear beeps, what should you do?
    • A. 

      Throw in the towel and chuck the computer

    • B. 

      Consult the motherboard manual or website

    • C. 

      Get ear plugs

    • D. 

      Check the cable between the monitor and tower

  • 25. 
    If the video and the electrical systems are working, then most boot problems show up as an error message displayed onscreen.
    • A. 

      True

    • B. 

      False

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