A+ Elective

1. A technician is working at a customer's home and the client informs the technician that the customer needs to leave for a short time. The customer tells the technician that the customer's 10-year-old child will be home if the technician needs anything. The technician should tell the customer that:

An adult must be at home while the technician is on-site

The child must be in a different room while the customer is out

The customer should try to return within 10 minutes

The technician is not responsible for anything while the customer is gone

2. A user has forgotten the password to log into the company’s domain. The company has a policy that the last four digits of the employee’s identification number must be verified before performing a password reset. The user is unable to provide that information. Which of the following would be the BEST way to handle this request?

Perform the reset and tell the user to write down the last four digits so they won’t forget it again.

Ask the user to call back and discuss the issue with the technicians supervisor.

Perform the password reset for the user because the technician recognizes the user’s voice.

3. A computer is displaying an error message stating, Missing NTLDR.Which of the following would be used to resolve this error without losing data?

Registry Editor

MSCONFIG

Recovery Console

FDISK

4. If there is a language barrier between a technician and a customer, the technician should notify the supervisor and:

Leave the site

Reassign the service call to another technician

Attempt basic communication using visual aids and hand gestures

Request the customer learn the local language

5. In Windows XP, which of the following files are needed to prepare an emergency bootable disk?

IO.SYS; Ntdetect.com and CONFIG.SYS

Ntldr; Boot.ini and Ntdetect.com

MSDOS.SYS; Ntoskernel and Ntdetect.com

Ntoskernel; Boot.ini and Ntdetect.com

6. In Windows XP, which of the following will CTRL+C do when running a command line utility?

CHCP

CALL

CD

BREAK

7. Which of the following types of numbers are displayed in a blue screen error?

10 digit decimal number

10 digit binary number

10 digit binary dump code

10 digit hexadecimal number

8. A technician is asked to recover data from a computer at a customer’s site. After recovering the data, the technician discovers illegal material on the hard drive. Which of the following actions should the technician take?

Warn the customer that the customer is breaking the law

Notify the supervisor and delete the material

Warn the customer that the customer is breaking the law and delete the material

Notify law enforcement authorities and leave the customer site

9. A technician replaces a defective CPU and determines that the new CPU is functioning. Several hours later, the CPU is overheating. Which of the following may be the cause?

The wrong CPU was used

No thermal compound was used

The thermocouple was not attached

10. A printer is producing faded print quality and the toner cartridge has been changed but there is no improvement. Which of the following is MOST likely the cause?

The imaging drum is not fully discharging

The laser scanner is defective

The primary corona wire is receiving no power

The transfer corona is malfunctioning

11. A technician wants to optimize airflow through a computer that is having heat issues. The computer has a forward fan, a rear fan, and a CPU fan. In which of the following ways should the fans be configured

CPU fan set for intake, forward fan set for intake, rear fan set for exhaust

CPU fan set for exhaust, forward fan set for intake, rear fan set for intake

CPU fan set for exhaust, forward fan set for intake, rear fan set for exhaust

CPU fan set for intake, forward fan set for exhaust, rear fan set for exhaust

12. Which of the following is the difference between TCP and UDP Transports of the TCP/IP Protocol Suite?

TCP works in a type of broadcast mode to all network nodes and UDP does not

TCP acknowledges each bit transmitted and UDP does not use acknowledgements

UDP is used for secure transmissions only and TCP is used for any type of transmission

UDP needs to perform authenticate before data is passed and TCP does not

13. A technician is asked to bring a server that has been replaced from the server room to a computer repair area. Which of the following should the technician consider before doing this job?

The width of the server

Whether the server is on wheels

What services are running on the server

The manufacturer of the server

14. Which of the following is required when accessing an NTFS network share? (Select TWO).

Local user access

Correct share permissions

NTFS file system on the remote PC

An active SSL certificate

Correct user permissions

Submit

15. When configuring a computer for use on a network using DHCP, the computer does not acquire an IP address. Which of the following may be the cause? (Select TWO).

The gateway address is incorrectly configured

The DHCP server address is incorrect

The WINS server has not been specified

The switch that the computer is connected to is unplugged

The DHCP service is not running