A+ Elective

15 Questions | By Alexeialeesh | Updated: Dec 31, 2012 | Attempts: 474

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Questions and Answers

1.

A technician is asked to bring a server that has been replaced from the server room to a computer repair area. Which of the following should the technician consider before doing this job?
- A.
  
  The width of the server
- B.
  
  Whether the server is on wheels
- C.
  
  What services are running on the server
- D.
  
  The manufacturer of the server
Correct Answer
B. Whether the server is on wheels
2.

A computer is displaying an error message stating, Missing NTLDR.Which of the following would be used to resolve this error without losing data?
- A.
  
  Registry Editor
- B.
  
  MSCONFIG
- C.
  
  Recovery Console
- D.
  
  FDISK
Correct Answer
C. Recovery Console
3.

A printer is producing faded print quality and the toner cartridge has been changed but there is no improvement. Which of the following is MOST likely the cause?
- A.
  
  The imaging drum is not fully discharging
- B.
  
  The laser scanner is defective
- C.
  
  The primary corona wire is receiving no power
- D.
  
  The transfer corona is malfunctioning
Correct Answer
D. The transfer corona is malfunctioning
4.

If there is a language barrier between a technician and a customer, the technician should notify the supervisor and:
- A.
  
  Leave the site
- B.
  
  Reassign the service call to another technician
- C.
  
  Attempt basic communication using visual aids and hand gestures
- D.
  
  Request the customer learn the local language
Correct Answer
C. Attempt basic communication using visual aids and hand gestures
5.

In Windows XP, which of the following will CTRL+C do when running a command line utility?
- A.
  
  CHCP
- B.
  
  CALL
- C.
  
  CD
- D.
  
  BREAK
Correct Answer
D. BREAK
6.

A technician is asked to recover data from a computer at a customer’s site. After recovering the data, the technician discovers illegal material on the hard drive. Which of the following actions should the technician take?
- A.
  
  Warn the customer that the customer is breaking the law
- B.
  
  Notify the supervisor and delete the material
- C.
  
  Warn the customer that the customer is breaking the law and delete the material
- D.
  
  Notify law enforcement authorities and leave the customer site
Correct Answer
D. Notify law enforcement authorities and leave the customer site
7.

A technician replaces a defective CPU and determines that the new CPU is functioning. Several hours later, the CPU is overheating. Which of the following may be the cause?
- A.
  
  The wrong CPU was used
- B.
  
  No thermal compound was used
- C.
  
  No thermal compound was used
- D.
  
  The thermocouple was not attached
Correct Answer
B. No thermal compound was used
8.

Which of the following types of numbers are displayed in a blue screen error?
- A.
  
  10 digit decimal number
- B.
  
  10 digit binary number
- C.
  
  10 digit binary dump code
- D.
  
  10 digit hexadecimal number
Correct Answer
D. 10 digit hexadecimal number
9.

Which of the following is the difference between TCP and UDP Transports of the TCP/IP Protocol Suite?
- A.
  
  TCP works in a type of broadcast mode to all network nodes and UDP does not
- B.
  
  TCP acknowledges each bit transmitted and UDP does not use acknowledgements
- C.
  
  UDP is used for secure transmissions only and TCP is used for any type of transmission
- D.
  
  UDP needs to perform authenticate before data is passed and TCP does not
Correct Answer
B. TCP acknowledges each bit transmitted and UDP does not use acknowledgements
10.

A technician is working at a customer's home and the client informs the technician that the customer needs to leave for a short time. The customer tells the technician that the customer's 10-year-old child will be home if the technician needs anything. The technician should tell the customer that:
- A.
  
  An adult must be at home while the technician is on-site
- B.
  
  The child must be in a different room while the customer is out
- C.
  
  The customer should try to return within 10 minutes
- D.
  
  The technician is not responsible for anything while the customer is gone
Correct Answer
A. An adult must be at home while the technician is on-site
11.

A technician wants to optimize airflow through a computer that is having heat issues. The computer has a forward fan, a rear fan, and a CPU fan. In which of the following ways should the fans be configured
- A.
  
  CPU fan set for intake, forward fan set for intake, rear fan set for exhaust
- B.
  
  CPU fan set for exhaust, forward fan set for intake, rear fan set for intake
- C.
  
  CPU fan set for exhaust, forward fan set for intake, rear fan set for exhaust
- D.
  
  CPU fan set for intake, forward fan set for exhaust, rear fan set for exhaust
Correct Answer
C. CPU fan set for exhaust, forward fan set for intake, rear fan set for exhaust
12.

In Windows XP, which of the following files are needed to prepare an emergency bootable disk?
- A.
  
  IO.SYS; Ntdetect.com and CONFIG.SYS
- B.
  
  Ntldr; Boot.ini and Ntdetect.com
- C.
  
  MSDOS.SYS; Ntoskernel and Ntdetect.com
- D.
  
  Ntoskernel; Boot.ini and Ntdetect.com
Correct Answer
B. Ntldr; Boot.ini and Ntdetect.com
13.

Which of the following is required when accessing an NTFS network share? (Select TWO).
- A.
  
  Local user access
- B.
  
  Correct share permissions
- C.
  
  NTFS file system on the remote PC
- D.
  
  An active SSL certificate
- E.
  
  Correct user permissions
Correct Answer(s)
B. Correct share permissions
E. Correct user permissions
14.

A user has forgotten the password to log into the company’s domain. The company has a policy that the last four digits of the employee’s identification number must be verified before performing a password reset. The user is unable to provide that information. Which of the following would be the BEST way to handle this request?
- A.
  
  Perform the reset and tell the user to write down the last four digits so they won’t forget it again.
- B.
  
  Inform the user that the last four digits must be verified and that they should call back when they can provide the needed information.
- C.
  
  Ask the user to call back and discuss the issue with the technicians supervisor.
- D.
  
  Perform the password reset for the user because the technician recognizes the user’s voice.
Correct Answer
B. Inform the user that the last four digits must be verified and that they should call back when they can provide the needed information.
15.

When configuring a computer for use on a network using DHCP, the computer does not acquire an IP address. Which of the following may be the cause? (Select TWO).
- A.
  
  The gateway address is incorrectly configured
- B.
  
  The DHCP server address is incorrect
- C.
  
  The WINS server has not been specified
- D.
  
  The switch that the computer is connected to is unplugged
- E.
  
  The DHCP service is not running
Correct Answer(s)
D. The switch that the computer is connected to is unplugged
E. The DHCP service is not running

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Current Version
Dec 31, 2012

Quiz Edited by
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Mar 30, 2009

Quiz Created by
Alexeialeesh

A+ Elective

A technician is asked to bring a server that has been replaced from the server room to a computer repair area. Which of the following should the technician consider before doing this job?

A computer is displaying an error message stating, Missing NTLDR.Which of the following would be used to resolve this error without losing data?

A printer is producing faded print quality and the toner cartridge has been changed but there is no improvement. Which of the following is MOST likely the cause?

If there is a language barrier between a technician and a customer, the technician should notify the supervisor and:

In Windows XP, which of the following will CTRL+C do when running a command line utility?

A technician is asked to recover data from a computer at a customer’s site. After recovering the data, the technician discovers illegal material on the hard drive. Which of the following actions should the technician take?

A technician replaces a defective CPU and determines that the new CPU is functioning. Several hours later, the CPU is overheating. Which of the following may be the cause?

Which of the following types of numbers are displayed in a blue screen error?

Which of the following is the difference between TCP and UDP Transports of the TCP/IP Protocol Suite?

A technician is working at a customer's home and the client informs the technician that the customer needs to leave for a short time. The customer tells the technician that the customer's 10-year-old child will be home if the technician needs anything. The technician should tell the customer that:

A technician wants to optimize airflow through a computer that is having heat issues. The computer has a forward fan, a rear fan, and a CPU fan. In which of the following ways should the fans be configured

In Windows XP, which of the following files are needed to prepare an emergency bootable disk?

Which of the following is required when accessing an NTFS network share? (Select TWO).

When configuring a computer for use on a network using DHCP, the computer does not acquire an IP address. Which of the following may be the cause? (Select TWO).