Project Quality Management (Project+) Quiz

1. What is the cost of quality primarily composed of?

Prevention costs, appraisal costs, and failure costs

Labor costs and material costs only

Training and certification expenses

Customer complaints and returns

2. In CompTIA Project+ context, which quality approach focuses on delivering value to customers?

Zero-defect manufacturing

Customer-focused quality management

Process standardization only

Documentation-driven quality

3. What is the primary purpose of quality metrics in project management?

To measure and monitor adherence to quality standards throughout the project

To replace team performance evaluations

To determine project profitability

To justify project delays

4. Which quality management principle emphasizes involvement of all organizational levels?

Top-down management only

Total Quality Management (TQM)

Individual contributor responsibility

Executive decision-making

5. In quality assurance, 'fitness for use' refers to which concept?

Whether a product meets its intended purpose and customer needs

The lowest acceptable price point

The maximum production capacity

The shortest project timeline

6. What does 'rework' represent in quality management?

Correcting defects or non-conformances in deliverables

Revising project schedules

Updating project documentation

Reassigning team members to different tasks

7. Which tool helps prioritize quality improvement initiatives by ranking problems by frequency?

Run chart

Histogram

Pareto chart

Flowchart

8. In quality management, what does 'conformance' mean?

Meeting or exceeding specified standards and requirements

Complying with team opinions

Following competitor practices

Achieving the lowest possible cost

9. What is the primary goal of implementing quality standards in a project?

To ensure consistent delivery of expected quality levels

To increase project duration

To eliminate all team disagreements

To guarantee zero customer complaints

10. Which process involves reviewing work results to ensure they comply with standards?

Quality planning

Quality assurance

Quality control

Quality improvement

11. Which quality management approach emphasizes customer satisfaction and continuous improvement through systematic problem-solving?

Six Sigma

Total Quality Management (TQM)

ISO 9001 compliance

Lean manufacturing

12. Which quality metric tracks the percentage of deliverables meeting acceptance criteria?

Defect density

Acceptance rate

Rework percentage

Cost of quality

13. In Six Sigma, what does 'DMAIC' stand for?

Define, Measure, Analyze, Improve, Control

Design, Model, Assess, Implement, Check

Data, Management, Assessment, Integration, Compliance

Determine, Monitor, Audit, Improve, Close

14. What does a control chart primarily help identify?

Whether a process is within statistical control limits

The total project budget variance

Customer satisfaction levels

Team member performance ratings

15. Which international standard defines quality management system requirements?

ISO 9001

ISO 8001

ISO 14001

ISO 27001

16. What is the primary focus of quality control in a project?

Monitoring and measuring specific project results to ensure standards are met

Creating quality policies for the organization

Training team members on quality procedures

Establishing quality budgets

17. The 80/20 rule in quality management refers to which concept?

Pareto principle—80% of problems come from 20% of causes

Quality costs 80% of project budget

80% defect reduction is the standard target

20% of team members perform 80% of work

18. In quality assurance, what does 'prevention' involve?

Inspecting finished products for defects

Building quality into processes before production

Rejecting non-conforming items

Documenting customer complaints

19. Which statistical tool is used to display the relationship between a quality problem and its potential causes?

Pareto chart

Fishbone diagram

Control chart

Scatter plot

20. What is the primary purpose of quality planning in project management?

To identify and document quality standards for the project

To replace quality control processes

To eliminate all project risks

To reduce project costs by 50%

Quality Quiz: Can You Meet the Standard?