Network+ Change Management Procedures

1. Which phase of change management involves assessing potential risks and impacts?

Implementation

Impact analysis

Documentation

Verification

2. True or False: Emergency changes should still follow documentation and approval procedures as quickly as possible.

True

False

3. True or False: Baseline documentation should be captured before any significant network change.

True

False

4. True or False: All network changes, regardless of impact, can be implemented without approval.

True

False

5. The change advisory board differs from CCB in that it:

Makes final decisions on all changes

Provides recommendations and risk assessment input

Has no role in change management

Only reviews emergency changes

6. Configuration management in change procedures ensures:

All network devices are physically replaced

Accurate records of system states and configurations exist

Users have unlimited access

Changes occur without documentation

7. What is the benefit of using a pilot or test environment before implementing changes?

To avoid any documentation

To identify potential issues in a controlled setting

To delay implementation indefinitely

To eliminate the need for rollback plans

8. A Request for Change (RFC) should contain:

Only the change description

Detailed change information, justification, risk assessment, and implementation plan

Only the requester's name

Budget information only

9. Post-implementation review in change management typically includes:

Verifying the change meets objectives and documenting lessons learned

Deleting all change documentation

Scheduling the next change immediately

Ignoring any issues that occurred

10. Which stakeholders should be notified during a planned change window?

Only IT management

Users, management, and support teams

No notification is required

Only executives

11. What is a backward compatibility assessment in change management?

Checking if old hardware still works

Evaluating if new changes work with existing systems

Reviewing previous change requests

Testing network speed

12. Emergency changes that bypass normal procedures are typically justified by:

Lack of administrator availability

Significant business impact or security threats

Routine maintenance schedules

User preference requests

13. What should be documented before implementing any network change?

Only the final configuration

Current baseline, change details, and rollback plan

User complaints only

Hardware serial numbers

14. A change window is best defined as:

The time frame allocated for implementing a scheduled change

A software update notification

The duration of network monitoring

A backup retention schedule

15. What is the primary purpose of a change control board (CCB) in network operations?

To approve or reject proposed network changes before implementation

To monitor network traffic in real-time

To manage user account credentials

To replace failed hardware components

16. A rollback procedure should be tested:

Only after a failed change

Never, as it's too risky

Before the change is implemented

Once per year

17. True or False: Change windows should be communicated to stakeholders only after implementation begins.

True

False

18. True or False: Impact analysis is optional when implementing routine software patches.

True

False

Submit

Network+ Network Change Management Procedures Quiz

1. Which phase of change management involves assessing potential risks and impacts?

2.

What first name or nickname would you like us to use?

2. True or False: Emergency changes should still follow documentation and approval procedures as quickly as possible.

3. True or False: Baseline documentation should be captured before any significant network change.

4. True or False: All network changes, regardless of impact, can be implemented without approval.

5. The change advisory board differs from CCB in that it:

6. Configuration management in change procedures ensures:

7. What is the benefit of using a pilot or test environment before implementing changes?

8. A Request for Change (RFC) should contain:

9. Post-implementation review in change management typically includes:

10. Which stakeholders should be notified during a planned change window?

11. What is a backward compatibility assessment in change management?

12. Emergency changes that bypass normal procedures are typically justified by:

13. What should be documented before implementing any network change?

14. A change window is best defined as:

15. What is the primary purpose of a change control board (CCB) in network operations?

16. A rollback procedure should be tested:

17. True or False: Change windows should be communicated to stakeholders only after implementation begins.

18. True or False: Impact analysis is optional when implementing routine software patches.

19. Scheduling network changes during ______ windows minimizes user impact.

20. A ______ plan documents the steps to revert a change if problems occur.