Slow Workstation Diagnostics for IT Ops

1. Which Windows tool allows you to view CPU, memory, and disk usage in real time?

Device Manager

Task Manager

Services.msc

Disk Cleanup

2. A workstation has 16 GB of RAM, but Task Manager shows 14 GB in use at idle. What is likely causing this?

RAM is defective and needs replacement

A background process or service is consuming excessive memory

Windows reserves RAM for system cache only

The motherboard is failing

3. A workstation's performance is slow only in one specific application. What is the most efficient troubleshooting approach?

Reinstall Windows on the entire machine

Reinstall or update the specific application

Replace the power supply

Upgrade all hardware components

4. A user's workstation has a 100% disk utilization spike during startup. Which process should you check first?

Windows Update or antivirus scanning

CPU scheduler

Network adapter driver

BIOS firmware

5. What does a high CPU usage percentage by a single application typically indicate?

The application is functioning normally

The application may be frozen or stuck in a loop

The hard drive is failing

RAM is corrupted

6. Outdated or corrupted device drivers can cause performance issues. Which device driver is most commonly responsible for slowness?

Keyboard driver

Graphics (GPU) driver

Mouse driver

USB hub driver

7. A workstation with an SSD is running slowly. What should you check to diagnose the issue?

SSD is full or TRIM is disabled

The monitor refresh rate is too low

The keyboard needs new batteries

The mouse sensitivity is set too high

8. A user reports their workstation is running slowly. What is the first step you should take?

Restart the computer immediately

Ask the user what applications are open and gather symptoms

Reinstall the operating system

Replace the hard drive

9. A user's workstation runs slowly only when connected to the network. What is the most likely cause?

Network driver issue or network congestion

The monitor cable is loose

The BIOS battery is dying

The power supply is failing

10. What does the Windows Disk Cleanup utility remove to free up storage space?

System files and drivers

Temporary files, cache, and old Windows updates

User documents and photos

Active application data

11. True or False: Disabling startup services is safe and will never cause system instability.

True

False

12. A workstation's performance is degraded after installing new software. Which action should you take first?

Reinstall Windows immediately

Uninstall the software and observe if performance improves

Replace the hard drive

Upgrade the processor

13. Which Windows startup programs should you disable to improve performance? Select all that apply.

Unnecessary third-party software

Windows Defender

Bloatware from manufacturers

Critical system services

Submit

14. Which of the following is a preventive measure to avoid slow workstation performance? Select all that apply.

Regular antivirus scans

Keeping Windows and drivers updated

Disabling all security software

Scheduling disk defragmentation or TRIM

Submit

15. Match each performance symptom with its likely cause: High memory usage, Frequent disk access, Slow application launch.

High memory usage

Frequent disk access

Slow application launch

Submit

16. True or False: Running multiple antivirus programs simultaneously improves malware detection and does not impact performance.

True

False

Submit

IT Ops Specialist Diagnosing a Slow Workstation Ticket Quiz

1. Which Windows tool allows you to view CPU, memory, and disk usage in real time?

2.

What first name or nickname would you like us to use?

2. A workstation has 16 GB of RAM, but Task Manager shows 14 GB in use at idle. What is likely causing this?

3. A workstation's performance is slow only in one specific application. What is the most efficient troubleshooting approach?

4. A user's workstation has a 100% disk utilization spike during startup. Which process should you check first?

5. What does a high CPU usage percentage by a single application typically indicate?

6. Outdated or corrupted device drivers can cause performance issues. Which device driver is most commonly responsible for slowness?

7. A workstation with an SSD is running slowly. What should you check to diagnose the issue?

8. A user reports their workstation is running slowly. What is the first step you should take?

9. A user's workstation runs slowly only when connected to the network. What is the most likely cause?

10. What does the Windows Disk Cleanup utility remove to free up storage space?

11. True or False: Disabling startup services is safe and will never cause system instability.

12. A workstation's performance is degraded after installing new software. Which action should you take first?

13. Which Windows startup programs should you disable to improve performance? Select all that apply.

14. Which of the following is a preventive measure to avoid slow workstation performance? Select all that apply.

15. Match each performance symptom with its likely cause: High memory usage, Frequent disk access, Slow application launch.

16. True or False: Running multiple antivirus programs simultaneously improves malware detection and does not impact performance.

17. When a workstation is slow primarily during network file transfers, the bottleneck is likely in the ____.

18. When troubleshooting a slow workstation, you should update drivers from the ____.

19. When diagnosing slow performance, high disk I/O activity often indicates ____.

20. The Resource Monitor in Windows provides detailed information about ____ usage by individual processes.