A+ Core 2 Device Manager Driver Troubleshooting Quiz

1. What does the Unknown Device entry in Device Manager indicate?

Device is disabled

Hardware detected but driver not installed

Device is working properly

Device needs updates

2. Device Manager is used to manage hardware ____ and resolve device conflicts.

Drivers

Firmware

Settings

Performance

3. What information should you gather before updating a driver?

Device name, current driver version, and manufacturer

System uptime and disk space

Network connection speed

Previous error messages only

4. Which of the following indicates a successfully installed and functioning device?

Yellow exclamation mark

Red X symbol

No icon or green checkmark

Blue question mark

5. When a driver update causes problems, what is the recommended next step?

Uninstall Windows and reinstall

Roll back to the previous driver version

Disable all devices

Contact manufacturer immediately

6. What is the purpose of Device Driver Rollback in troubleshooting?

Prevent future driver updates

Revert to a previously working driver version

Remove all device drivers

Disable automatic updates

7. How do you access the View menu to show hidden devices in Device Manager?

Click View > Show hidden devices

Right-click any device

Use keyboard shortcut Ctrl+H

Device properties only

8. Which resource types can be viewed in Device Manager to detect conflicts?

IRQ, DMA, I/O ports, and memory

CPU and RAM only

Disk space and network bandwidth

USB ports and serial numbers

9. What happens after uninstalling a device in Device Manager?

Windows automatically reinstalls the driver

Device is permanently removed

System requires a restart

Nothing until manual reinstallation

10. When should you uninstall a device driver completely?

During basic troubleshooting

When replacing hardware or cleaning corrupted drivers

Every month for maintenance

Before updating Windows

11. Which Windows tool displays all hardware devices and their driver status?

Device Manager

System Information

Resource Monitor

Performance Monitor

12. Which option allows you to install a driver from a specific location?

Browse my computer for driver software

Let Windows search automatically

Check for updates online

Use Windows Update only

13. What information is typically found in the Driver tab of device properties?

Driver name, version, date, and provider

Hardware ID and serial number

Power consumption details

Network configuration settings

14. How do you disable a device in Device Manager?

Right-click > Disable device

Double-click the device

Select and press Delete

Click Properties only

15. What is a device conflict in Device Manager?

Two devices sharing the same hardware resources

Outdated driver software

Missing driver files

Disabled device status

16. Where can you update drivers from within Device Manager?

Right-click device > Update driver

Device properties > Driver tab

Settings > Update & Security

Windows Update only

17. What does rolling back a driver do?

Removes the device completely

Restores the previous driver version

Updates to the latest driver

Disables the hardware device

18. Which action should you perform first when troubleshooting a problematic device driver?

Uninstall the device

Check for driver updates

Disable the device

Reinstall Windows

19. How do you access Device Manager in Windows 10/11?

Control Panel > Hardware and Sound

Right-click This PC and select Manage

Settings > System > About

Both A and B are correct

20. What icon appears in Device Manager when a device has a driver problem?

Green checkmark