Visual Basic Systems Certification Preparation Quiz

1. Which source system is most commonly used and will have 10-digit policy numbers that begin with a one or zero?

Claims System

Billing System

Client View/CCP

Underwriting System

Client View/CCP is the correct answer because it is the source system that is most commonly used and will have 10-digit policy numbers that begin with a one or zero. The other options mentioned are different systems within the insurance process that do not meet the specific criteria provided in the question.

Explanation

Client View/CCP is the correct answer because it is the source system that is most commonly used and will have 10-digit policy numbers that begin with a one or zero. The other options mentioned are different systems within the insurance process that do not meet the specific criteria provided in the question.

2. Which older source system houses only individual policies that begin with a "F", "S", or "D"?

Life 80

PolicyMax

InsurePro

Life 70

The correct older source system that houses individual policies starting with specific letters is Life 70. Life 80, PolicyMax, and InsurePro do not match the criteria provided in the question.

Explanation

The correct older source system that houses individual policies starting with specific letters is Life 70. Life 80, PolicyMax, and InsurePro do not match the criteria provided in the question.

3. What system do we use to start our day?

Windows 10

Linux Mint

Dora 2.0

IOS 14

Dora 2.0 is the correct answer as it refers to a specific system used to start the day, whereas the other options are widely-known operating systems that are not specifically designed for morning routines.

Explanation

Dora 2.0 is the correct answer as it refers to a specific system used to start the day, whereas the other options are widely-known operating systems that are not specifically designed for morning routines.

4. What is the screen within DORA used to view SHI at the beginning of a call with a list of policies?

Agent Dashboard

Policy Viewer

Admin UI

Call Center Console

The Admin UI is the specific screen within DORA that provides access to view SHI and policies at the start of a call. The other options do not typically serve this specific function within DORA.

Explanation

The Admin UI is the specific screen within DORA that provides access to view SHI and policies at the start of a call. The other options do not typically serve this specific function within DORA.

5. What is the screen within DORA that displays the list of all the claims the customer has with Unum?

Claims UI

Payment History Page

Policy Details Section

Customer Dashboard

The Claims UI specifically provides a consolidated view of all claims associated with the customer and Unum, making it easier for both the customer and Unum to track and manage the claims efficiently.

Explanation

The Claims UI specifically provides a consolidated view of all claims associated with the customer and Unum, making it easier for both the customer and Unum to track and manage the claims efficiently.

6. What system will be utilized to search for the Key Action & Rationales in the Action Tab for claim information?

KeySearchPro

Navilink

RationaleConnect

Claimfinder

Navilink is the correct system used for this specific search function, whereas Claimfinder, KeySearchPro, and RationaleConnect are non-existent systems in this context.

Explanation

Navilink is the correct system used for this specific search function, whereas Claimfinder, KeySearchPro, and RationaleConnect are non-existent systems in this context.

7. System that we will use if we are not able to access any information in DORA or source systems.

DORA

CME

CMS

CRS

When unable to access information in DORA or source systems, the correct system to use is CME.

Explanation

When unable to access information in DORA or source systems, the correct system to use is CME.

8. What system should we use to access group policies (such as accident and hospital indemnity) covered benefits that should load once we load DORA?

DAB

EFG

CAV

BCD

The correct system to access group policies covered benefits that loads once DORA is loaded is CAV, not DAB, BCD, or EFG.

Explanation

The correct system to access group policies covered benefits that loads once DORA is loaded is CAV, not DAB, BCD, or EFG.

9. Which file imaging application is commonly abbreviated as EDS?

JPG

EDS

PDF

MP4

File imaging applications are software used to create, edit, and view images. EDS is a common abbreviation for 'Electronic Document System', which is a file imaging application.

Explanation

File imaging applications are software used to create, edit, and view images. EDS is a common abbreviation for 'Electronic Document System', which is a file imaging application.

10. Which system is used to document an address update?

DMS

ERP

CMS

CRM

The correct answer is CMS (Content Management System), which is typically used for managing digital content, including the documentation of address updates. CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and DMS (Document Management System) are other types of systems commonly used in business operations, but they are not specifically designed for documenting address updates.

Explanation

The correct answer is CMS (Content Management System), which is typically used for managing digital content, including the documentation of address updates. CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and DMS (Document Management System) are other types of systems commonly used in business operations, but they are not specifically designed for documenting address updates.