CompTIA IT Fundamentals Troubleshooting and Technology Concepts Quiz

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| Questions: 25 | Updated: Aug 4, 2025
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1. An end user is having problems printing from an application. The technician attempts to send a test page to the printer. Which of the following BEST explains the reason the technician used a test page to troubleshoot the issue?

Explanation

Sending a test page helps the technician verify if the issue lies with the application or with the connection between the computer and the printer. It eliminates the need to troubleshoot potential application-specific problems and focuses on determining the root cause of the printing issue.

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About This Quiz
IT Certifications Quizzes & Trivia

This CompTIA 701 quiz assesses foundational IT skills, focusing on essential technology concepts and practices. It is designed for those preparing for the CompTIA IT Fundamentals certification, enhancing understanding of IT infrastructure, software development, and database use.

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2. Which of the following protocols is commonly used to retrieve email?

Explanation

POP3 and IMAP are the primary protocols used for retrieving email, while SMTP is used for sending mail, FTP is used for file transfers, and HTTP is used for accessing web pages.

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3. On Windows 7, which of the following paths allows a user to configure a fingerprint reader?

Explanation

To configure a fingerprint reader on Windows 7, the correct path is Start > Settings > Control Panel > Biometric Devices. The incorrect answers provided are not the correct paths to access the fingerprint reader configuration settings.

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4. What tool will help prevent hardware faults in a computer experiencing frequent power supply, CPU, and CD ROM drive failures in a warehouse setting?
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5. Which of the following processor types is manufactured by AMD?

Explanation

AMD manufactures the Athlon processors, while Core i7 is manufactured by Intel, Ryzen is also manufactured by AMD, and Snapdragon is manufactured by Qualcomm.

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6. A laptop with an external USB hard drive and an external monitor is not booting from the internal hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of problem?

Explanation

When troubleshooting booting issues, it is important to eliminate potential sources of interference. In this case, disconnecting the external monitor can help the laptop focus on booting from the internal hardware drive without any additional external hardware causing conflicts.

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7. A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the system and video drivers need to be upgraded. Which of the following is the BEST source for...

Explanation

The Windows Hardware Compatibility List is the most reliable source for ensuring compatibility and obtaining the correct drivers for a system upgrade. The other options may not provide accurate or updated driver information, potentially leading to compatibility issues.

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8. A user made a change to their windows XP system that caused problems. The technician wants to restore the system to a previous state but cannot find the previous restore point. What is the likely problem?

Explanation

If system restore is turned off, there will not be any previous restore points available to restore the system to. The other options are not the likely cause of the problem in this scenario.

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9. What is the LAST step of troubleshooting theory?

Explanation

In troubleshooting theory, after identifying the problem, developing an action plan, and implementing the solution, the final step is to document findings, actions, and outcomes to maintain a record of the troubleshooting process for future reference.

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10. A technician is installing a program on a Windows Vista computer and the installation fails. What is the NEXT step?

Explanation

When an installation fails on a Windows Vista computer, running the installer as an administrator can often resolve permission-related issues. Ignoring the error can lead to further problems, restarting the computer may not fix the underlying issue, and changing the operating system is an extreme measure that is not necessary in this scenario.

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11. What is the maximum number of devices that can be connected per IEEE 1394 controller?

Explanation

The IEEE 1394 standard, commonly known as FireWire, allows up to 63 devices to be connected per controller.

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12. Which of the following printer types requires the use of toner?

Explanation

Laser printers use toner powder to produce high-quality prints compared to other printer types that use different methods to create images on paper.

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13. What is the most effective way to conserve resources and prolong equipment life?

Explanation

Power management is essential for conserving resources and prolonging equipment life as it allows for efficient use of energy and reduces wear and tear on the equipment.

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14. Which of the following describes keeping the desk area free of trip hazards such as loose cables?

Explanation

Cable management involves organizing and securing cables to prevent trip hazards and maintain a neat workspace. Network Interface, Client Configuration, and Personal Area Network (PAN) are not directly related to managing loose cables in a desk area.

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15. Which of the following network cables would a technician find on an RJ-45 connector?

Explanation

RJ-45 connectors are commonly used with Unshielded Twisted Pair (UTP) cables for Ethernet connections.

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16. Which of the following functions can be performed by using the msconfig command?

Explanation

The msconfig command in Windows allows the user to edit start-up applications and prevent specific programs from beginning at the system startup. It does not update product key information, find specific information about system hardware configuration, or configure the boot order of system hardware devices.

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17. Which of the following differentiates between passive and active cooling?

Explanation

Passive cooling involves dissipating heat through a method that does not require any external power, such as through metal heat sinks. Active cooling, on the other hand, uses external power to actively transfer heat away from the component being cooled.

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18. A user states that their laptop is not working. A technician determines the laptop is booting. But there is no image on the LCD. Next, the technician plugs an external monitor into the laptop and it functions correctly. Which of the following should the technician do NEXT in troubleshooting this issue?

Explanation

In this scenario, the best course of action for the technician is to check the alternate display switch as it could be the reason for the lack of image on the laptop's LCD despite the laptop booting correctly.

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19. Which of the following security measures ensures an unauthorized user cannot boot to the OS without physical case?

Explanation

A BIOS password is used to prevent unauthorized access to the computer's BIOS settings and boot sequence, thus ensuring that an unauthorized user cannot boot to the OS without physical access to the case. Kerberos authentication, BitLocker encryption, and Disabling USB ports do not specifically prevent unauthorized booting to the OS without physical case access.

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20. In Windows Vista, in order to create a spanned volume, the additional disk(s) MUST.

Explanation

When creating a spanned volume in Windows Vista, the additional disk(s) must have unallocated space to combine with the existing disk to form a single, larger volume. Compressed or encrypted disks, or disks containing the operating system, are not required for creating a spanned volume.

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21. Which of the following interfaces would a technician use to launch IPCONFIG from?

Explanation

IPCONFIG is a command line utility used to display network configuration information. It is accessed through the Command Prompt interface in Windows. Therefore, option C (Command Prompt) is the correct interface for launching IPCONFIG.

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22. Which of the following commands will allow a technician to test a network card?

Explanation

The correct command to test a network card is 'ping 127.0.0.1'. This command sends a packet to the loopback address 127.0.0.1 to test if the network card is functioning properly. 'tracert comptia.org' is used for tracing the route to a specific website, 'msconfig' is used to configure startup settings on Windows systems, and 'ip config' is used to display network settings, none of which are specific to testing a network card.

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23. A travelling user needs to use a printer in the business room in their hotel. They have a laptop with Windows 7. The printer has USB and Ethernet ports. The user connects the laptop to the USB post, and after the laptop installs the device the user cannot print. How can the user verify the connection?

Explanation

To verify the connection between the laptop and the printer, the user should check the online status of the printer. This will confirm if there is a proper connection and the printer is ready to receive print jobs.

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24. What is a feature of a Docking Station?

Explanation

A Docking Station primarily provides additional connectivity for laptops, allowing users to easily connect peripherals and external devices.

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25. Which of the following is commonly used to create a LAN in a home network? (Select two)

Explanation

In a home network, a switch is commonly used to connect multiple devices together, while Ethernet is a widely used technology for connecting devices within a LAN. Satellite, DSL, and Dial-up are not typically used to create LANs in a home network.

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An end user is having problems printing from an application. The...
Which of the following protocols is commonly used to retrieve email?
On Windows 7, which of the following paths allows a user to configure...
What tool will help prevent hardware faults in a computer experiencing...
Which of the following processor types is manufactured by AMD?
A laptop with an external USB hard drive and an external monitor is...
A technician has completed upgrading a computer from Windows Vista to...
A user made a change to their windows XP system that caused problems....
What is the LAST step of troubleshooting theory?
A technician is installing a program on a Windows Vista computer and...
What is the maximum number of devices that can be connected per IEEE...
Which of the following printer types requires the use of toner?
What is the most effective way to conserve resources and prolong...
Which of the following describes keeping the desk area free of trip...
Which of the following network cables would a technician find on an...
Which of the following functions can be performed by using the...
Which of the following differentiates between passive and active...
A user states that their laptop is not working. A technician...
Which of the following security measures ensures an unauthorized user...
In Windows Vista, in order to create a spanned volume, the additional...
Which of the following interfaces would a technician use to launch...
Which of the following commands will allow a technician to test a...
A travelling user needs to use a printer in the business room in their...
What is a feature of a Docking Station?
Which of the following is commonly used to create a LAN in a home...
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