H3. Front Office 11

The correct answer is "Bagi wanita menggunakan stocking warna gelap" because it is mentioned in the given options that women should wear dark-colored stockings as part of the standard grooming for front office staff.

A travel agent voucher is a type of reservation that is guaranteed by a voucher from a travel agent. This means that the reservation has been made through a travel agent and is secured by a voucher, which serves as proof of payment or guarantee for the reservation. The voucher may have been obtained through a travel package or as part of a promotional offer by the travel agent.

The correct answer is "Maaf, pimpinan sedang tidak ada dikantor dalam 1 hingga 2 hari kedepan". This answer provides a tactful and professional response to the situation. It acknowledges the absence of the leader due to illness and informs that they will not be in the office for the next 1 to 2 days. This response shows respect for the leader's privacy and allows for appropriate adjustments to be made in their absence.

The vacuum cleaner is not typically considered as equipment in the front office. The front office usually consists of items such as telephones, ballpoint pens, and note boots, which are commonly used in administrative tasks and customer service. On the other hand, a vacuum cleaner is more commonly associated with cleaning and maintenance tasks, which are usually handled by housekeeping or maintenance staff rather than front office personnel.

The correct answer is "Information section." The information section is responsible for providing guests with information about the facilities available at the hotel. They assist guests in understanding the various amenities and services offered by the hotel, such as room types, dining options, recreational activities, and any other relevant information. The information section plays a crucial role in ensuring that guests have a comfortable and enjoyable stay by addressing their queries and providing them with necessary details about the hotel's facilities.

Tamu yang akan menanyakan informasi terkait fasilitas yang dimiliki hotel dapat menghubungi Front Office. Front Office adalah bagian hotel yang bertanggung jawab untuk melayani tamu dan memberikan informasi yang dibutuhkan. Mereka biasanya memiliki pengetahuan lengkap tentang fasilitas yang ada di hotel, seperti restoran, kolam renang, layanan kamar, dan sebagainya. Front Office juga dapat membantu tamu dalam proses check-in dan check-out serta memberikan bantuan jika tamu memiliki pertanyaan atau masalah selama menginap di hotel.

The correct answer is "Wake up call". This system is used to wake up guests according to their request. It is a service provided by hotels where the front desk or an automated system calls the guest's room at the requested time to wake them up. This ensures that the guest is awakened on time and can start their day as planned.

A front office officer needs to maintain control over their emotions while making phone calls. This means they should be able to regulate their emotions and remain calm and composed during the conversation. Being controlled in their emotions helps them to handle any situation professionally and effectively.

Biro perjalanan (travel agency) is included as a source of reservation because it is a common practice for individuals to book flights, hotels, and other travel-related services through travel agencies. They act as intermediaries between customers and service providers, facilitating the booking process and providing assistance to customers in planning their trips. Therefore, biro perjalanan is a valid option for a source of reservation.

The correct answer is "Room Availability Report." This report provides information on the number of vacant rooms that can be sold. It helps in managing and maximizing room occupancy by giving an overview of the available inventory for potential bookings. This report is crucial for hotel management to make informed decisions regarding pricing, promotions, and reservations.

The given options are all factors that can inhibit communication through a device. However, leaving the phone while talking to someone else is not a factor that directly affects communication through the device itself. It may affect the quality of communication, but it is not a factor that inhibits communication from the device itself.

The given options are terms related to telephone calls, except for "Don't Disturb." This term is not commonly used in the context of telephone calls. It is more commonly used as a feature on mobile phones or landline phones to silence incoming calls and notifications. Therefore, "Don't Disturb" is the correct answer as it does not belong to the category of telephone call terms.

The correct answer is "Three days forecast report" because it is the only option that accurately describes a report containing the estimated number of rooms that will be sold in the next three days. The other options do not specifically mention forecasting or future predictions.

Reservasi kelompok adalah reservasi yang dilakukan oleh sekelompok orang yang akan melakukan kegiatan di hotel. Ini berbeda dengan reservasi individu yang dilakukan oleh satu orang saja, reservasi konferensi yang berkaitan dengan acara konferensi, dan referensi korespondensi yang berkaitan dengan surat-menyurat.

The correct answer is "Layar tampilan" because the phone number that we want to call is usually displayed on the screen of the phone. The screen shows the dial pad or contact list where we can input or select the phone number we want to call. Therefore, the screen display is the most likely place to find the phone number we want to call.

The white reservation slip is given to regular guests.

The correct answer is "Weekend rate." The given passage states that hotel room prices vary depending on the situation and time. Hotels usually have different packages for room rates. The package that applies specifically to the weekend (Friday to Sunday) is referred to as the "weekend rate." This implies that hotel prices are higher during the weekends compared to weekdays.

The correct answer is Front Office cashier. A Front Office cashier is responsible for handling financial transactions and payments from guests after their stay. They are stationed at the front desk or reception area and assist guests in settling their bills for room charges, additional services, or any other expenses incurred during their stay. They ensure accuracy in calculating the amount owed, process payments, and provide receipts to guests.

In a telephone conversation, the process of communication involves the sender (pengirim) initiating the communication by sending a message (pesan) to the receiver (penerima). After receiving the message, the receiver provides feedback (umpan balik) to the sender. This feedback is essential for effective communication as it allows the sender to gauge the understanding and reception of the message by the receiver. Therefore, the correct sequence for the communication process in this scenario is pengirim-pesan-penerima-umpan balik.

The correct answer is television because the question is asking for the media reservation used by potential guests, excluding television. This implies that television is not used for making reservations, while the other options (facsimile, computer, and letter) may be used for this purpose.

The correct answer is "Perusahaan penerbangan" because flight attendants, pilots, and crew members would typically make their reservations through the airline company they work for.

The correct answer is "Group status". This refers to a report that provides information about the arrival and departure of group guests. It includes details such as the number of guests in the group, their room assignments, and their length of stay. This report is useful for tracking the status of group bookings and ensuring a smooth check-in and check-out process for these guests.

The correct answer is "Registration form." When guests check into a hotel, they are typically asked to fill out and sign a form that collects their personal information. This form is known as a registration form and is used to document the guest's identity and stay details. It is an essential part of the check-in process and helps the hotel maintain accurate records of its guests.

The correct answer is "Normal." In this context, "Normal" refers to the standard or regular room rate that is offered to individual reservations. This means that there are no special discounts or commercial rates applied to the room. It is the standard price that is charged to individual guests for their stay.

The correct answer is Reservation Transaction Report. This report provides a summary of the daily reservation activities in a hotel. It includes information about the number of reservations made during a specific period, such as a day. This report is useful for tracking and analyzing reservation trends, managing room availability, and monitoring the performance of the reservation department.

The given statement describes a payment made by a prospective guest to the hotel. This payment is a guarantee for the reservation and is called an "Advance Deposit."

Telegram is not a media that can be used to confirm reservations. Unlike email, fax, and telephone, which are commonly used for communication and confirmation purposes, Telegram is not typically used for making reservations or confirming them. It is a messaging app that allows users to send messages, photos, and videos, but it is not commonly used for official communication or reservation confirmations.

The Group Status Report is the correct answer because it is the report that contains information about the arrival and departure of group guests in a hotel. This report provides details about the number of group guests, their check-in and check-out dates, and any additional information related to their stay. It helps the hotel management keep track of the group bookings and ensure a smooth experience for the guests.

The statement describes a payment made by the guest to the hotel before their stay, in an amount that is at least the price of one night's stay but less than the total price for the entire stay. This type of payment is commonly known as an advance deposit.

No show refers to a situation where a guest who has made a room reservation does not arrive at the hotel without any prior notification. This means that the guest fails to show up for their reservation, resulting in an unused room.

The calculation of international calls is based on several factors, including the type of telephone used, the destination city, the telephone service provider, and the duration of the conversation. The duration of the conversation is measured in seconds and is an important factor in determining the cost of the call. The longer the conversation, the higher the cost will be. Therefore, the duration of the conversation in seconds is an essential component in calculating the charges for international calls.

The given answer, "Reservation histories," is the most appropriate option because it mentions that the report includes information about the number of guests staying, the number of rooms sold, reservation sources, and overstay and understay. This indicates that the report focuses on the history of reservations made, providing a comprehensive overview of past bookings and related data.

The correct answer is "Menekan angka yang dituju." This answer explains that to use a numeric telephone, one needs to press the desired number on the keypad.

The correct answer is Turn away Report. This report specifically provides information about the number of guests who were denied accommodation due to the hotel being fully booked. It helps the hotel management understand the demand and capacity of the hotel, and make necessary adjustments to improve customer satisfaction and maximize occupancy rates.

A tour ticket is not applicable for a guaranteed room because it is specifically for a tour or excursion, not for reserving a room. The other options, such as a travel agent voucher, pre payment, and advance deposit, can be used to guarantee a room reservation.

The main task of reservation staff is to create reservation slips. This involves recording and organizing all the necessary information related to a guest's reservation, such as their name, contact details, check-in and check-out dates, room type, and any special requests. The reservation slip serves as a reference for both the hotel staff and the guest to ensure a smooth check-in process and to avoid any confusion or errors.

The correct answer is "Take or place." This suggests that if a group of guests make a reservation for 5 rooms but have not made a payment yet, the status of the reservation would be "Take or place." This implies that the rooms are still available for other guests to reserve or book.

The correct answer is "Expected arrival list." When you make a reservation at a hotel, the hotel staff will register your name on the expected arrival list. This list helps them keep track of the guests who are scheduled to arrive and prepare for their arrival. It allows the hotel to plan their operations and ensure a smooth check-in process for the guests.

The correct answer is density chart and conventional chart. This is because the classification of reservation charts can be done based on their density (number of reservations per unit of time) or based on the conventional method of charting reservations. The density chart provides a visual representation of the number of reservations in a specific time period, while the conventional chart follows a traditional method of charting reservations.

The answer "Identity Yourself" is the correct choice because when making a phone call, it is important to introduce oneself to the person on the other end of the line. This helps establish a polite and professional communication and ensures that the recipient knows who they are speaking to. By providing one's identity at the beginning of the call, it also helps to avoid any confusion or misunderstandings.

The correct answer is "Name, signature, arrival, and departure." When a guest completes the registration at the receptionist, they are given a guest card that includes their name, signature, as well as the date and time of their arrival and departure. This information is essential for keeping track of the guests and managing the hotel's operations efficiently.

The correct answer is "Reservation transaction report" because it is the only option that specifically mentions the number of rooms sold within a day. The other options, such as "Daily report" and "Expected arrival list," do not provide information about the number of rooms sold.

The correct answer is "Bawah anak panah" which means "Under the arrow" in English. This suggests that the guest's name on the conventional chart is written under the arrow.

Caring is the correct answer because it refers to a behavior or attitude that shows concern, empathy, and attentiveness towards others. In the context of a hotel, being caring means providing excellent customer service, anticipating guests' needs, and ensuring their comfort and satisfaction. This attitude helps to enhance the hotel's image by creating a positive and welcoming environment for guests.

One of the tasks and responsibilities of housekeeping is to receive and carry out wake-up call requests. Housekeeping staff are responsible for ensuring that guests' needs and requests are met, including providing wake-up calls at the requested time. This task is not typically associated with receptionists, reservation staff, or telephone operators, as their roles are more focused on administrative and customer service duties. Therefore, the correct answer is housekeeping.