Vipul Bhagia

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce.  This shocking statistic underlines the need to create better sales teams and processes by hiring salespeople and managers and delivering top-quality sales training.  This blog post discusses a central piece of the puzzle for every sales hiring or training process –...

Bad leaders can be a business’s worst nightmare! From a lack of appreciation to workplace toxicity, poor leadership provides plenty of fuel for employee turnover. To avoid such consequences, you need to take special care when choosing people for key leadership roles. This means ensuring your hiring, training, and succession planning processes are flawless and...

Every time I sit with a founder or hiring manager, I hear the same story. Endless resumes. Careful interviews. Still no clear signal on who can actually do the work. Hire the wrong person, and you burn salary, training time, and customer trust. Move too slowly, and the best candidates accept offers elsewhere. That tension...

$1.6 trillion As estimated by Accenture, that’s the amount U.S. companies lose every year, entirely because of customer churn driven by poor customer service.  There are several ways to make people fall in love with your brand, from creating a high-quality product or service to conducting savvy marketing campaigns.  But when it comes to the...