You And Your Role

20 Questions | Total Attempts: 106

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You And Your Role - Quiz

This quiz is about you and your role with the EDGE. Good luck!


Questions and Answers
  • 1. 
    Schedules are communicated & emailed out on Thursday for the following week.
    • A. 

      True

    • B. 

      False

  • 2. 
    You are required to know your schedule for the week and to show up to work when you are scheduled
    • A. 

      True

    • B. 

      False

  • 3. 
    Shannon Engel is the company representative who writes & communicates the schedules.
    • A. 

      True

    • B. 

      False

  • 4. 
    Fitness Consultant Name the three staff departments you are to support during your shift.
    • A. 

      Membership Advisors

    • B. 

      Personal Trainers & Pilates Instructors

    • C. 

      Managers

    • D. 

      Babysitters

  • 5. 
    As a Fitness Consultant, your responsibilities include (check all that apply):
    • A. 

      Greeting the members upon entry and exiting of the gym

    • B. 

      Servicing our members with urgency

    • C. 

      Checking your cell phone for personal calls and texts and responding immediately

    • D. 

      Generating revenue and contributing to club goal

    • E. 

      Filling in for Pilates instructors who are absent

    • F. 

      Membership sales

    • G. 

      Running the point

  • 6. 
    When are employee reviews held?
    • A. 

      January & September

    • B. 

      June & December

    • C. 

      February & November

  • 7. 
    Who is responsible for keeping track of your schedule?
    • A. 

      Shannon Engel

    • B. 

      Your GM

    • C. 

      You need to be aware of your own schedule

  • 8. 
    To be a Fitness Consultant, you must be mature, motivated, driven, self-sufficient, friendly and confident.
    • A. 

      True

    • B. 

      False

  • 9. 
    When the phone rings, ignore it and let someone else answer it.  You may not know how to help the person calling, so don’t even try
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the main responsibility of a membership advisor?
    • A. 

      Service

    • B. 

      Facility maintenance

    • C. 

      Membership Sales

  • 11. 
    Membership Advisor's are expected to close what percentage of their tours?
    • A. 

      60-70%

    • B. 

      70-80%

    • C. 

      90-100%

  • 12. 
    What will be the main source of your membership sales?
    • A. 

      Member referrals

    • B. 

      Radio

    • C. 

      Tv commercials

    • D. 

      Direct mail postcard

  • 13. 
    For hitting your monthly goal as an Advisor you will receive a bonus of…
    • A. 

      $25

    • B. 

      $50

    • C. 

      $100

  • 14. 
    As a Membership Advisor, you are expected to book 70% of new members a VFP Fitness Initial.
    • A. 

      True

    • B. 

      False

  • 15. 
    As Membership Advisor, you are only responsible for Membership Advisor duties and none of the Fitness Consultant responsibilities.
    • A. 

      True

    • B. 

      False

  • 16. 
    All employees will properly tour all potential members with full effort.
    • A. 

      True

    • B. 

      False

  • 17. 
    In the Advisor position, you cannot rely solely on walk in tours.  You must self generate tours and new memberships.
    • A. 

      True

    • B. 

      False

  • 18. 
    Assistant Manager The Assistant Manager acts as the General Manager in his/her absence.
    • A. 

      True

    • B. 

      False

  • 19. 
    The Assistant Manager usually is the leading income driver in his/her club.
    • A. 

      True

    • B. 

      False

  • 20. 
    Assistant Manager responsibilities include (check all that apply):
    • A. 

      Hitting your daily and monthly revenue goals

    • B. 

      Being committed to your personal business over club business while on duty

    • C. 

      Taking care of customer service issues, club needs and personnel problems

    • D. 

      Ensuring that all paperwork and sales are written/rung in properly

    • E. 

      Preparing the PT staff and Membership Advisor staff each day

    • F. 

      Understanding and creating the culture of our business

    • G. 

      Making sure the team stays focused throughout the day

    • H. 

      Facility management

    • I. 

      Employee coaching

    • J. 

      Working out

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