You And Your Role

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| By The Edge Fitness
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The Edge Fitness
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,170
Questions: 20 | Attempts: 140

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You And Your Role - Quiz

This quiz is about you and your role with the EDGE.
Good luck!


Questions and Answers
  • 1. 

    Schedules are communicated & emailed out on Thursday for the following week.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement implies that schedules are regularly sent out on Thursdays for the upcoming week. This suggests that the information is reliable and consistent, making the answer "True" valid.

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  • 2. 

    You are required to know your schedule for the week and to show up to work when you are scheduled

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement emphasizes the importance of knowing and following your schedule for the week and showing up to work accordingly. This implies that being aware of your schedule and being punctual are necessary requirements for the job. Therefore, the correct answer is "True."

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  • 3. 

    Shannon Engel is the company representative who writes & communicates the schedules.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement states that Shannon Engel is the company representative responsible for writing and communicating the schedules. Therefore, the correct answer is True.

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  • 4. 

    Fitness Consultant Name the three staff departments you are to support during your shift.

    • A.

      Membership Advisors

    • B.

      Personal Trainers & Pilates Instructors

    • C.

      Managers

    • D.

      Babysitters

    Correct Answer(s)
    A. Membership Advisors
    B. Personal Trainers & Pilates Instructors
    C. Managers
    Explanation
    The three staff departments that a fitness consultant is expected to support during their shift are Membership Advisors, Personal Trainers & Pilates Instructors, and Managers. These departments are crucial for the smooth functioning of the fitness facility. Membership Advisors handle customer inquiries and sign-ups, while Personal Trainers & Pilates Instructors provide guidance and assistance to members in their fitness routines. Managers oversee the overall operations and ensure that everything runs smoothly. By supporting these departments, the fitness consultant contributes to the overall success of the facility.

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  • 5. 

    As a Fitness Consultant, your responsibilities include (check all that apply):

    • A.

      Greeting the members upon entry and exiting of the gym

    • B.

      Servicing our members with urgency

    • C.

      Checking your cell phone for personal calls and texts and responding immediately

    • D.

      Generating revenue and contributing to club goal

    • E.

      Filling in for Pilates instructors who are absent

    • F.

      Membership sales

    • G.

      Running the point

    Correct Answer(s)
    A. Greeting the members upon entry and exiting of the gym
    B. Servicing our members with urgency
    D. Generating revenue and contributing to club goal
    F. Membership sales
    G. Running the point
    Explanation
    The responsibilities of a Fitness Consultant include greeting members upon entry and exiting of the gym, servicing members with urgency, generating revenue and contributing to club goals, membership sales, and running the point. These tasks involve providing a welcoming atmosphere for members, ensuring their needs are met promptly, working towards financial targets, promoting membership sales, and taking charge of operations. Filling in for Pilates instructors who are absent is not mentioned as a responsibility in the given options.

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  • 6. 

    When are employee reviews held?

    • A.

      January & September

    • B.

      June & December

    • C.

      February & November

    Correct Answer
    B. June & December
    Explanation
    Employee reviews are typically held in June and December. These months are commonly chosen because they allow for a mid-year and end-of-year evaluation of employee performance. June reviews provide an opportunity to assess progress and set goals for the remainder of the year, while December reviews allow for a comprehensive evaluation of the entire year's performance. By conducting reviews in these months, organizations can ensure timely feedback and make necessary adjustments to improve employee performance and development.

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  • 7. 

    Who is responsible for keeping track of your schedule?

    • A.

      Shannon Engel

    • B.

      Your GM

    • C.

      You need to be aware of your own schedule

    Correct Answer
    C. You need to be aware of your own schedule
    Explanation
    The correct answer is "You need to be aware of your own schedule." This implies that the individual themselves are responsible for keeping track of their own schedule. It suggests that they should take the initiative to stay informed about their appointments and commitments rather than relying on someone else, such as Shannon Engel or their GM, to do it for them.

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  • 8. 

    To be a Fitness Consultant, you must be mature, motivated, driven, self-sufficient, friendly and confident.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    To be a Fitness Consultant, it is important to possess certain qualities such as maturity, motivation, drive, self-sufficiency, friendliness, and confidence. These qualities are necessary for effectively guiding and motivating clients towards their fitness goals. A Fitness Consultant needs to be mature and responsible in handling clients' needs, motivated and driven to stay updated with the latest fitness trends, self-sufficient in managing their own workload, friendly to create a positive and supportive environment, and confident in their abilities to provide guidance and advice. Therefore, the statement is true.

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  • 9. 

    When the phone rings, ignore it and let someone else answer it.  You may not know how to help the person calling, so don’t even try

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Ignoring a phone call and letting someone else answer it is not a responsible or considerate approach. It is important to acknowledge and respond to phone calls, as it may be someone in need of assistance or important information. By ignoring the call, you may miss out on an opportunity to help or provide support to the person calling. Therefore, the correct answer is False.

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  • 10. 

    What is the main responsibility of a membership advisor?

    • A.

      Service

    • B.

      Facility maintenance

    • C.

      Membership Sales

    Correct Answer
    C. Membership Sales
    Explanation
    The main responsibility of a membership advisor is to handle membership sales. This means that their primary task is to promote and sell memberships to potential customers. They are responsible for explaining the benefits of the membership, answering any questions or concerns, and ultimately closing the sale. By focusing on membership sales, the advisor plays a crucial role in attracting and retaining members for the organization.

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  • 11. 

    Membership Advisor's are expected to close what percentage of their tours?

    • A.

      60-70%

    • B.

      70-80%

    • C.

      90-100%

    Correct Answer
    B. 70-80%
    Explanation
    Membership Advisors are expected to close 70-80% of their tours. This means that they should be successful in convincing and converting a significant majority of the tours they conduct into actual memberships. Closing a high percentage of tours demonstrates the advisor's effectiveness in persuading potential members and their ability to meet sales targets. It also indicates their proficiency in understanding customer needs, addressing concerns, and presenting the value proposition of the membership. Closing a lower percentage may suggest a need for improvement in sales techniques or a lack of alignment between the product and the target audience.

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  • 12. 

    What will be the main source of your membership sales?

    • A.

      Member referrals

    • B.

      Radio

    • C.

      Tv commercials

    • D.

      Direct mail postcard

    Correct Answer
    A. Member referrals
    Explanation
    Member referrals are likely to be the main source of membership sales because they indicate that current members are satisfied with the organization and are recommending it to others. Referrals are a powerful form of word-of-mouth marketing, as people tend to trust recommendations from friends, family, or colleagues. Additionally, member referrals can create a sense of community and trust among new members, increasing their likelihood of joining. This source of sales is also cost-effective, as it does not require additional advertising or marketing expenses.

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  • 13. 

    For hitting your monthly goal as an Advisor you will receive a bonus of…

    • A.

      $25

    • B.

      $50

    • C.

      $100

    Correct Answer
    B. $50
    Explanation
    Advisors who hit their monthly goal will receive a bonus of $50. This bonus amount is likely determined based on the significance of achieving the monthly goal and the value it brings to the company. It serves as an incentive for advisors to work harder and meet their targets, ultimately contributing to the success and growth of the organization.

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  • 14. 

    As a Membership Advisor, you are expected to book 70% of new members a VFP Fitness Initial.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The correct answer is True because as a Membership Advisor, it is expected that you book 70% of new members for a VFP Fitness Initial. This implies that a significant portion of new members should be encouraged to book this initial fitness assessment, indicating the importance of this service in the membership process.

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  • 15. 

    As Membership Advisor, you are only responsible for Membership Advisor duties and none of the Fitness Consultant responsibilities.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because as a Membership Advisor, you are responsible for both Membership Advisor duties and Fitness Consultant responsibilities.

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  • 16. 

    All employees will properly tour all potential members with full effort.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This statement suggests that all employees will make a concerted effort to give a thorough tour to every potential member. This implies that the employees are committed to providing a high level of service and ensuring that all potential members are properly informed about the facilities and services offered. Therefore, the statement is true.

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  • 17. 

    In the Advisor position, you cannot rely solely on walk in tours.  You must self generate tours and new memberships.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In the Advisor position, it is important to not only rely on walk-in tours but also actively generate tours and new memberships. This means that simply waiting for people to come in for tours is not enough; the Advisor must take initiative and actively seek out potential members and give tours to increase membership numbers. Therefore, the statement "you cannot rely solely on walk-in tours" is true.

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  • 18. 

    Assistant Manager The Assistant Manager acts as the General Manager in his/her absence.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Assistant Manager is responsible for assuming the role and responsibilities of the General Manager when they are not present. This means that they have the authority to make decisions, oversee operations, and handle any issues that may arise in the absence of the General Manager. Therefore, the statement that the Assistant Manager acts as the General Manager in his/her absence is true.

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  • 19. 

    The Assistant Manager usually is the leading income driver in his/her club.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Assistant Manager usually acts as the leading income driver in their club. This implies that they play a crucial role in generating revenue for the club, possibly through various means such as attracting new members, organizing events, or implementing effective marketing strategies. Their position and responsibilities likely involve actively contributing to the financial success of the club. Therefore, it is reasonable to conclude that the statement is true.

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  • 20. 

    Assistant Manager responsibilities include (check all that apply):

    • A.

      Hitting your daily and monthly revenue goals

    • B.

      Being committed to your personal business over club business while on duty

    • C.

      Taking care of customer service issues, club needs and personnel problems

    • D.

      Ensuring that all paperwork and sales are written/rung in properly

    • E.

      Preparing the PT staff and Membership Advisor staff each day

    • F.

      Understanding and creating the culture of our business

    • G.

      Making sure the team stays focused throughout the day

    • H.

      Facility management

    • I.

      Employee coaching

    • J.

      Working out

    Correct Answer(s)
    A. Hitting your daily and monthly revenue goals
    C. Taking care of customer service issues, club needs and personnel problems
    D. Ensuring that all paperwork and sales are written/rung in properly
    E. Preparing the PT staff and Membership Advisor staff each day
    F. Understanding and creating the culture of our business
    G. Making sure the team stays focused throughout the day
    H. Facility management
    I. Employee coaching
    Explanation
    The responsibilities of an Assistant Manager include hitting daily and monthly revenue goals, taking care of customer service issues, club needs, and personnel problems, ensuring that all paperwork and sales are written/rung in properly, preparing the PT staff and Membership Advisor staff each day, understanding and creating the culture of the business, making sure the team stays focused throughout the day, facility management, and employee coaching. These responsibilities encompass various aspects of managing the club, including financial performance, customer satisfaction, staff management, and maintaining a positive work environment.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 22, 2012
    Quiz Created by
    The Edge Fitness
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