You And Your Role
This quiz is about you and your role with the EDGE. Good luck!
- 1.Schedules are communicated & emailed out on Thursday for the following week.
- A.
True
- B.
False
- 2.You are required to know your schedule for the week and to show up to work when you are scheduled
- A.
True
- B.
False
- 3.Shannon Engel is the company representative who writes & communicates the schedules.
- A.
True
- B.
False
- 4.Fitness Consultant Name the three staff departments you are to support during your shift.
- A.
Membership Advisors
- B.
Personal Trainers & Pilates Instructors
- C.
Managers
- D.
Babysitters
- 5.As a Fitness Consultant, your responsibilities include (check all that apply):
- A.
Greeting the members upon entry and exiting of the gym
- B.
Servicing our members with urgency
- C.
Checking your cell phone for personal calls and texts and responding immediately
- D.
Generating revenue and contributing to club goal
- E.
Filling in for Pilates instructors who are absent
- F.
Membership sales
- G.
Running the point
- 6.When are employee reviews held?
- A.
January & September
- B.
June & December
- C.
February & November
- 7.Who is responsible for keeping track of your schedule?
- A.
Shannon Engel
- B.
Your GM
- C.
You need to be aware of your own schedule
- 8.To be a Fitness Consultant, you must be mature, motivated, driven, self-sufficient, friendly and confident.
- A.
True
- B.
False
- 9.When the phone rings, ignore it and let someone else answer it. You may not know how to help the person calling, so don’t even try
- A.
True
- B.
False
- 10.What is the main responsibility of a membership advisor?
- A.
Service
- B.
Facility maintenance
- C.
Membership Sales
- 11.Membership Advisor's are expected to close what percentage of their tours?
- A.
60-70%
- B.
70-80%
- C.
90-100%
- 12.What will be the main source of your membership sales?
- A.
Member referrals
- B.
Radio
- C.
Tv commercials
- D.
Direct mail postcard
- 13.For hitting your monthly goal as an Advisor you will receive a bonus of…
- A.
$25
- B.
$50
- C.
$100
- 14.As a Membership Advisor, you are expected to book 70% of new members a VFP Fitness Initial.
- A.
True
- B.
False
- 15.As Membership Advisor, you are only responsible for Membership Advisor duties and none of the Fitness Consultant responsibilities.
- A.
True
- B.
False
- 16.All employees will properly tour all potential members with full effort.
- A.
True
- B.
False
- 17.In the Advisor position, you cannot rely solely on walk in tours. You must self generate tours and new memberships.
- A.
True
- B.
False
- 18.Assistant Manager The Assistant Manager acts as the General Manager in his/her absence.
- A.
True
- B.
False
- 19.The Assistant Manager usually is the leading income driver in his/her club.
- A.
True
- B.
False
- 20.Assistant Manager responsibilities include (check all that apply):
- A.
Hitting your daily and monthly revenue goals
- B.
Being committed to your personal business over club business while on duty
- C.
Taking care of customer service issues, club needs and personnel problems
- D.
Ensuring that all paperwork and sales are written/rung in properly
- E.
Preparing the PT staff and Membership Advisor staff each day
- F.
Understanding and creating the culture of our business
- G.
Making sure the team stays focused throughout the day
- H.
Facility management
- I.
Employee coaching
- J.
Working out
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