Vodafone Prepaid Voice and Prepaid Mobile Broadband Training

1. What are the 3 types of Vodafone Prepaid Recharges?

Big Value Caps, Jumbo Cap, Nite Talker

Flat Chat, Mates Rates, 365 Days

Flexi Caps, TXT and Talk, 365 Days

2. True or False? When the customer inserts the USB modem installations will appear on screen?

True

False

3. How much credit is included on the $49 Flexi Cap?

$150 Flexible Credit and $150 VF to VF Credit

$350 Flexible Credit and $350 VF to VF Credit

$550 Flexible Credit and $650 VF to VF Credit

4. What is the Call Credit Expiry on the Vodafone Flexi Caps?

30 days

60 days

365 days

5. True or False? Unused data does NOT roll over?

True – Any unused data will be forfeited

6. How many TXT are included on the $49 Vodafone Prepaid MBB Recharge?

30

50

100

7. In which scenarios does a Prepaid ID Form (AMTA/Teleact Form) need to be completed?

Only when the customer activates the SIM in store

When the customer is new to the network

Whenever a Prepaid SIM is purchased

8. How often to Prepaid ID forms need to be sent off?

As soon as they are completed

Weekly

Monthly

Please note the process for Vodafone and 3 Prepaid and the collection of the AMTA information is different it is essential that Vodafone prepaid AMTA forms are manually filled in and sent to Canberra

Explanation

Please note the process for Vodafone and 3 Prepaid and the collection of the AMTA information is different it is essential that Vodafone prepaid AMTA forms are manually filled in and sent to Canberra

9. How much is charged for Mobile Internet (data) on Vodafone Prepaid?

$1.00 per 5 mins with minimum session time of 5 mins

$0.02 per kilobyte

$2.00 per megabyte

10. How much credit is included on the $30 TXT and Talk recharge?

$150 VF to VF minutes and $150 Flexi Credit

$30 and $30 VF to VF Minutes

$30 Flexible Credit, 100 free TXT, 150 mins free talk, 150 Free VF to VF mins

$30 Flexible Credit, 100 free TXT, 50 mins free talk, 150 Free VF to VF mins

11. What kind of speeds could you expect from Mobile Broadband on a HSDPA connection?

7.2MB/s

300 KB/s – 1.5 MB/s

1.5 MB/s – 3.6 MB/s

12. True or False? Customers can also use the Prepaid Mobile Broadband SIM in their handset to make calls.

True – The customer can use the SIM to make calls to any number

False – Only 112 and 000 will be available for emergency services + Vodafone Customer Care

13. What are some factors that can impact Mobile Broadband Speeds?(Multiple selection – tick all that apply)

Distance from the transmitter

The number of words per minute the user can type

Weather conditions

Number of users in the same area

Submit

14. What is Vodafone’s 3G coverage in Australia?

92% Australia wide

Around 94% of populated areas

94% Australia wide

15. True or False? Unused minutes on the Prepaid Flexi Caps roll over to the next month.

True

False

16. What do you need to check before selling the customer Vodafone Prepaid Mobile Broadband?(Multiple selection – tick all that apply)

Coverage

That the customers computer meets the minimum system requirements

If the customer would like to purchase any accessories

That the customer has sufficient ID to complete the Prepaid ID form

Submit

17. What type of credit is included on the Vodafone Flexi Cap Recharges?(Multiple selection – tick all that apply)

Vodafone to Vodafone minutes

Free talk

Free TXT

Flexible Credit

Submit

18. How much data is included on the $29 Vodafone Prepaid MBB Recharge?

500 MB

1 GB

2 GB

19. How does the customer activate the Mobile Broadband SIM?

Activation must be done in store by the Sales Rep

Customer must do it themselves online at www.broadband.vodafone.com.au

Sales Rep should try to help customer active online at www.broadband.vodafone.com.au

20. Which of the following services are available on Vodafone Prepaid?(Multiple selection – tick all that apply)

Free weekends and evenings

Global Roaming (Vodafone Traveller)

123 Ask Anything

IDD

Vodafone Bestmate

Submit

Vodafone Prepaid Voice and Prepaid Mobile Broadband Training – Get The Facts!

1. What are the 3 types of Vodafone Prepaid Recharges?

2.

What first name or nickname would you like us to use?

2. True or False? When the customer inserts the USB modem installations will appear on screen?

3. How much credit is included on the $49 Flexi Cap?

4. What is the Call Credit Expiry on the Vodafone Flexi Caps?

5. True or False? Unused data does NOT roll over?

6. How many TXT are included on the $49 Vodafone Prepaid MBB Recharge?

7. In which scenarios does a Prepaid ID Form (AMTA/Teleact Form) need to be completed?

8. How often to Prepaid ID forms need to be sent off?

9. How much is charged for Mobile Internet (data) on Vodafone Prepaid?

10. How much credit is included on the $30 TXT and Talk recharge?

11. What kind of speeds could you expect from Mobile Broadband on a HSDPA connection?

12. True or False? Customers can also use the Prepaid Mobile Broadband SIM in their handset to make calls.

13. What are some factors that can impact Mobile Broadband Speeds?(Multiple selection – tick all that apply)

14. What is Vodafone’s 3G coverage in Australia?

15. True or False? Unused minutes on the Prepaid Flexi Caps roll over to the next month.

16. What do you need to check before selling the customer Vodafone Prepaid Mobile Broadband?(Multiple selection – tick all that apply)

17. What type of credit is included on the Vodafone Flexi Cap Recharges?(Multiple selection – tick all that apply)

18. How much data is included on the $29 Vodafone Prepaid MBB Recharge?

19. How does the customer activate the Mobile Broadband SIM?

20. Which of the following services are available on Vodafone Prepaid?(Multiple selection – tick all that apply)