.
Body language, facial expression, and words.
Facial expression, eye contact, and body language.
Eye contact, words, and body language.
All of the above.
Both a and c
Completion and emphasis of a verbal message
Emphasis and contradiction of a verbal message
Replacement and emphasis of a verbal message
All of the above.
Only b and c.
A wave of the hand instead of a spoken good-bye
A wave of the hand with a spoken good-bye
No wave of the hand with a spoken good-bye
All of the above
None of the above
An angry tone with the words "You're late!"
A pleasant tone with the words "You're late!"
A scowl with the words "You're late!"
All of the above
None of the above
Facial expression
Eye contact
Gestures
Posture
Movement
Conscious
Unconscious
Both a and b
None of the above
Masking
Paralanguage
Unconscious body language
None of the above
Ignore nonverbal messages except in formal situations
Pay close attention to nonverbal messages
Pay close attention and check for accurate understanding
Pay more attention to verbal than nonverbal messages
Arms, hands, face
Arms, hands, fingers
Arms, legs, feet
Arms, legs, head
Emphasize but never replace
Emphasize or replace
Emphasize or contradict
Emphasize, replace, or disrupt
Confidence
Self-control
Trustworthiness
Attitude
Self-regard
Both a and b
None of the above
Body language
Facial expression
Gestures
Voice
Intimate space
Personal space
Public space
Social space
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