Workshop - Introduction Quiz

1. Using conversation notes, you are able to SMS the customer to provide feedback on vehicle progress.

True

False

2. The workshop dictionary is where you would create a simple code which can be used to populate customer requirements quickly and easily.

True

False

3. Which report would you use to create a list of outstanding work with values?

Work In Progress Report

Job Progress

Workshop Diary

Repair Order Register

4. You cannot use the workshop Cancel Invoice for all invoices. Tick three options below which cannot be cancelled using this routine.

The original invoice has been paid

The original invoice involved insurance excess

The original invoice involved a contribution

The original invoice was for less than 5.00

Submit

5. There is a separate Customer Enquiry option in workshop so you don't need to use the booking process to review CRM records.

True

False

6. Which report would you use to see all the workshop invoices and credit notes for a date in a previous month?

End Of Day Report

Work In Progress Report

Repeat Visits

Repair Order Register

7. Workshop bookings appear on the Work In Progress report.

True

False

8. What needs to be set on an operation for the system to recalculate the next service date?

Job Type set to MOT

Job Type set to Service

The word Service in the text

User is asked at the end of the invoice

9. How do you find out how many loan cars you have available for a day? Select the two appropriate answers.

Workshop Diary

Loan Car Diary

Aftersales Diary

Contact Diary

Submit

10. The job progress report has 3 sections, select the correct options below:

In

Out

Completed

Work In Progress

Submit

11. From the list below tick the three types of Labour Rate which are available.

Model

Account

Advanced

Standard

Submit

12. For this example Service Teams are not enabled. You have set a day in Workshop Diary as a holiday. However you have selected the wrong date. How would you set the holiday day back to a normal day?

Booking > Diary > Availability

Booking > Diary > Holiday

Booking > Diary > Book

Booking > Diary > Receive

13. You can create a workshop booking in the Diary for customers who are not linked to vehicles.

True

False

14. You can manually create an operation to the INTVM account.

True

False

15. What is the terminology used to identify come backs within the Workshop module?

Breakdown

Repeat visit

Rework

Come back

16. From the list below select the 3 ways to create an operation.

Manually

Menu Pricing

Dictionary

Subcontract Purchase Order

Submit

17. Tick the two options which would allow access to the Job Progress screen.

Diary > Job Progress

Job Progress direct from side menu

New Booking > Job Progress

Reporting > Job Progress

Submit

18. Which two Time Analysis reports will allow you to find your technicians productivity?

Technician Analysis Report

Job Analysis Report

Time Analysis Report

Allowed Idle Time Analysis Report

Submit

19. You are able to convert a workshop estimate into the following:

Booking

Job

Invoice

Credit note

Submit

20. You enter a job number in the produce invoice screen and you are not taken to the invoice screen. From the list below select all the possible reasons for that.

It's been fully invoiced

There is more than 1 job with that job number

It's a credit note

There are outstanding parts to be issued to the job

Submit

Workshop - Introduction Quiz

1. Using conversation notes, you are able to SMS the customer to provide feedback on vehicle progress.

2.

What first name or nickname would you like us to use?

2. The workshop dictionary is where you would create a simple code which can be used to populate customer requirements quickly and easily.

3. Which report would you use to create a list of outstanding work with values?

4. You cannot use the workshop Cancel Invoice for all invoices. Tick three options below which cannot be cancelled using this routine.

5. There is a separate Customer Enquiry option in workshop so you don't need to use the booking process to review CRM records.

6. Which report would you use to see all the workshop invoices and credit notes for a date in a previous month?

7. Workshop bookings appear on the Work In Progress report.

8. What needs to be set on an operation for the system to recalculate the next service date?

9. How do you find out how many loan cars you have available for a day? Select the two appropriate answers.

10. The job progress report has 3 sections, select the correct options below:

11. From the list below tick the three types of Labour Rate which are available.

12. For this example Service Teams are not enabled. You have set a day in Workshop Diary as a holiday. However you have selected the wrong date. How would you set the holiday day back to a normal day?

13. You can create a workshop booking in the Diary for customers who are not linked to vehicles.

14. You can manually create an operation to the INTVM account.

15. What is the terminology used to identify come backs within the Workshop module?

16. From the list below select the 3 ways to create an operation.

17. Tick the two options which would allow access to the Job Progress screen.

18. Which two Time Analysis reports will allow you to find your technicians productivity?

19. You are able to convert a workshop estimate into the following:

20. You enter a job number in the produce invoice screen and you are not taken to the invoice screen. From the list below select all the possible reasons for that.