Workshop - Introduction Quiz
This is a test to allow you to show us how much basic knowledge you have of the workshop module.
- 1.
The workshop dictionary is where you would create a simple code which can be used to populate customer requirements quickly and easily.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
You can create a workshop booking in the Diary for customers who are not linked to vehicles.
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
Which report would you use to see all the workshop invoices and credit notes for a date in a previous month?
- A.
End Of Day Report
- B.
Work In Progress Report
- C.
Repeat Visits
- D.
Repair Order Register
Correct Answer
D. Repair Order Register -
- 4.
For this example Service Teams are not enabled. You have set a day in Workshop Diary as a holiday. However you have selected the wrong date. How would you set the holiday day back to a normal day?
- A.
Booking > Diary > Availability
- B.
Booking > Diary > Holiday
- C.
Booking > Diary > Book
- D.
Booking > Diary > Receive
Correct Answer
B. Booking > Diary > Holiday -
- 5.
You can manually create an operation to the INTVM account.
- A.
True
- B.
False
Correct Answer
B. False -
- 6.
What needs to be set on an operation for the system to recalculate the next service date?
- A.
Job Type set to MOT
- B.
Job Type set to Service
- C.
The word Service in the text
- D.
User is asked at the end of the invoice
Correct Answer
B. Job Type set to Service -
- 7.
From the list below select the 3 ways to create an operation.
- A.
Manually
- B.
Menu Pricing
- C.
Dictionary
- D.
Subcontract Purchase Order
Correct Answer(s)
A. Manually
B. Menu Pricing
C. Dictionary -
- 8.
Which report would you use to create a list of outstanding work with values?
- A.
Work In Progress Report
- B.
Job Progress
- C.
Workshop Diary
- D.
Repair Order Register
Correct Answer
A. Work In Progress Report -
- 9.
Workshop bookings appear on the Work In Progress report.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
There is a separate Customer Enquiry option in workshop so you don't need to use the booking process to review CRM records.
- A.
True
- B.
False
Correct Answer
A. True -
- 11.
Which two Time Analysis reports will allow you to find your technicians productivity?
- A.
Technician Analysis Report
- B.
Job Analysis Report
- C.
Time Analysis Report
- D.
Allowed Idle Time Analysis Report
Correct Answer(s)
A. Technician Analysis Report
C. Time Analysis Report -
- 12.
Tick the two options which would allow access to the Job Progress screen.
- A.
Diary > Job Progress
- B.
Job Progress direct from side menu
- C.
New Booking > Job Progress
- D.
Reporting > Job Progress
Correct Answer(s)
A. Diary > Job Progress
B. Job Progress direct from side menu -
- 13.
How do you find out how many loan cars you have available for a day? Select the two appropriate answers.
- A.
Workshop Diary
- B.
Loan Car Diary
- C.
Aftersales Diary
- D.
Contact Diary
Correct Answer(s)
A. Workshop Diary
B. Loan Car Diary -
- 14.
You enter a job number in the produce invoice screen and you are not taken to the invoice screen. From the list below select all the possible reasons for that.
- A.
It's been fully invoiced
- B.
There is more than 1 job with that job number
- C.
It's a credit note
- D.
There are outstanding parts to be issued to the job
Correct Answer(s)
A. It's been fully invoiced
C. It's a credit note -
- 15.
From the list below tick the three types of Labour Rate which are available.
- A.
Model
- B.
Account
- C.
Advanced
- D.
Standard
Correct Answer(s)
A. Model
B. Account
D. Standard -
- 16.
You cannot use the workshop Cancel Invoice for all invoices. Tick three options below which cannot be cancelled using this routine.
- A.
The original invoice has been paid
- B.
The original invoice involved insurance excess
- C.
The original invoice involved a contribution
- D.
The original invoice was for less than 5.00
Correct Answer(s)
A. The original invoice has been paid
B. The original invoice involved insurance excess
C. The original invoice involved a contribution -
- 17.
Using conversation notes, you are able to SMS the customer to provide feedback on vehicle progress.
- A.
True
- B.
False
Correct Answer
A. True -
- 18.
What is the terminology used to identify come backs within the Workshop module?
- A.
Breakdown
- B.
Repeat visit
- C.
Rework
- D.
Come back
Correct Answer
C. Rework -
- 19.
You are able to convert a workshop estimate into the following:
- A.
Booking
- B.
Job
- C.
Invoice
- D.
Credit note
Correct Answer(s)
A. Booking
B. Job -
- 20.
The job progress report has 3 sections, select the correct options below:
- A.
In
- B.
Out
- C.
Completed
- D.
Work In Progress
Correct Answer(s)
A. In
B. Out
D. Work In Progress -
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Current Version
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Aug 27, 2019Quiz Edited by
ProProfs Editorial Team -
Nov 12, 2015Quiz Created by
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