Administration - Introduction Quiz

1. You can set access levels against an entire Pinnacle module like CRM, Vehicles etc.

True

False

2. Which options would you need to select to get the below screen?

System Parameters > Password Settings

User Admin > Users > Password Settings

User Admin > Users > Add > Password Settings

User Admin > System > Password Settings

3. Where would you go to create a user access group?

Administration > User Admin > Groups > Add New Group

Administration > User Admin > System > Add New Group

Administration > System Parameters > Groups > Add New Group

Administration > User Admin > Users > Add New Group

4. A user has left the business. What is the most appropriate action would you need to take within User Admin for their Pinnacle account?

Reset the login

Set password expires to yes

Set enabled to no

Set account locked to yes

5. Mobile users are the only user type which allow you to?

Login to Pinnacle from different dealership locations

Login to Pinnacle from home

Login to different computers at a dealership

Use the Tech+ app

6. Within a user account, what is the contact diary tick box used for?

To prevent a salesman from having a contact diary

To allow non salesperson users to have their own contact diary

To allow a salesman to have an additional personal contact diary

To prevent any user from having a contact diary

7. A user has a greater access level against his user account than the one set against his group. Which one would be used?

The groups permission level

The users permissions level

Both permission levels

Neither permission levels

8. A user cannot access a menu option in Pinnacle. Where would you go to check the access levels set for a specific Pinnacle menu option?

Administration > User Admin > System

Administration > User Admin > Users

Administration > User Admin > Groups

Administration > User Admin > Access Levels

9. What is the primary advantage to using groups when administering users

To single out individuals who don't fit in a group

To set individual user permissions

To quickly set the same permissions for large numbers of people

To control very small groups of users permissions

10. A menu item has been set with an access level of 60 and sub menu items for that option have been set with a level of 30. What access level will a user need to access the sub menu items?

60 or above

30 - 59

29 - 0

11. The Manufacturer ID field is only used by customers with a BMW franchise.

True

False

12. Tick any of the below job roles which will allow the user to be shown as a technician.

Technician

Apprentice (1yr)

Apprentice (2yr)

Other

Submit

13. Select the two logon types which are available to use as filters when performing a User Search in User Admin.

Normal

Standard

Mobile User

Wireless

Submit

14. In order to get a master time login to list all available technicians what system role must it be set to?

Supervisor

Service Advisor

Technician

Customer Services

15. You can delete a user group once you remove all the group members.

True

False

Administration - Introduction Quiz

1. You can set access levels against an entire Pinnacle module like CRM, Vehicles etc.

2.

What first name or nickname would you like us to use?

2. Which options would you need to select to get the below screen?

3. Where would you go to create a user access group?

4. A user has left the business. What is the most appropriate action would you need to take within User Admin for their Pinnacle account?

5. Mobile users are the only user type which allow you to?

6. Within a user account, what is the contact diary tick box used for?

7. A user has a greater access level against his user account than the one set against his group. Which one would be used?

8. A user cannot access a menu option in Pinnacle. Where would you go to check the access levels set for a specific Pinnacle menu option?

9. What is the primary advantage to using groups when administering users

10. A menu item has been set with an access level of 60 and sub menu items for that option have been set with a level of 30. What access level will a user need to access the sub menu items?

11. The Manufacturer ID field is only used by customers with a BMW franchise.

12. Tick any of the below job roles which will allow the user to be shown as a technician.

13. Select the two logon types which are available to use as filters when performing a User Search in User Admin.

14. In order to get a master time login to list all available technicians what system role must it be set to?

15. You can delete a user group once you remove all the group members.