Retail Sales Associate Assessment Test-07

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Retail Sales Associate Assessment Test-07 - Quiz

Retail Sales Associate Given below is the Retail Sales Associate assessment Test-09. 50 question carries 1 marks, 3 question carries 5 marks and 2 question carries 2.5 marks


Questions and Answers
  • 1. 

    ____________________ are those stores where customers are offered with mid-to-high quality products. [ जहां ग्राहकों को मध्य से उच्च गुणवत्ता वाले उत्पादों को पेशकश किया जाता हैं, उन स्टोर्स को____________________कहा जाता हैं. ]

    • A.

      Street Vendors [स्ट्रीट वेंडर्स (सड़क विक्रेता)]

    • B.

      Mom and Pop Stores [मॉम एंड पॉप स्टोर्स]

    • C.

      Department Stores [डिपार्टमेंट स्टोर्स]

    • D.

      Grocery Stores [ग्रोसरी स्टोर्स (किराने की दुकान)]

    Correct Answer
    C. Department Stores [डिपार्टमेंट स्टोर्स]
  • 2. 

    _____________________are those stores that offer their products at a discount rate, that is, at a lesser rate than the maximum retail price. [ जो स्टोर्स अपने उत्पादों की पेशकश छूट दर पर, अर्थात अधिकतम खुदरा मूल्य से कम दर पर करते हैं, उन्हें_____________________कहते हैं. ]

    • A.

      Hypermarkets [हाइपरमार्केट्स]

    • B.

      Kiosks [कियोस्क]

    • C.

      Category Killers [कैटेगरी किलर्स]

    • D.

      Discount Stores [डिस्काउंट स्टोर्स]

    Correct Answer
    D. Discount Stores [डिस्काउंट स्टोर्स]
    Explanation
    Discount stores are those stores that offer their products at a lower price than the maximum retail price. These stores provide discounts on their products, allowing customers to purchase items at a reduced rate. This can attract customers who are looking for deals and want to save money on their purchases. Discount stores often have a wide range of products available at discounted prices, making them popular among budget-conscious shoppers.

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  • 3. 

    ______________________are box like shops, which sell small and inexpensive items like cigarettes, toffees, newspapers and magazines, water packets and sometimes, tea and coffee. [ ______________________बॉक्स की तरह दुकान होती है, जो सिगरेट, टॉफी, अखबार और पत्रिका, पानी के पैकेट और कभी कभी चाय और कॉफी की तरह छोटी और सस्ती वस्तुओं को बेचते हैं. ]

    • A.

      Street vendors [स्ट्रीट वेंडर्स (सड़क विक्रेता)]

    • B.

      Malls [मौल्स]

    • C.

      Online Stores [ऑनलाइन स्टोर्स]

    • D.

      Kiosks [कियोस्क]

    Correct Answer
    D. Kiosks [कियोस्क]
    Explanation
    Kiosks are box-like shops that sell small and inexpensive items like cigarettes, toffees, newspapers and magazines, water packets, and sometimes tea and coffee. This aligns with the given description of the shops mentioned in the question. Street vendors, malls, and online stores do not necessarily fit the description of "box-like" shops that sell these specific items. Therefore, the correct answer is kiosks.

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  • 4. 

    _______________________ is an image which helps the retailers to get customers into the store and later on these customers can be converted into buyers. [ _______________________ एक इमेज है जो खुदरा विक्रेताओं (रिटेलर्स) को दुकान में ग्राहकों को लाने के लिए और बाद में इन्ही ग्राहकों को खरीदारों में परिवर्तित करने में मदद करता है. ]

    • A.

      Selling Image [सेल्लिंग इमेज]

    • B.

      Circulation Image [सर्कुलेशन इमेज]

    • C.

      Store Image [स्टोर इमेज]

    • D.

      Back Area Image [बैक एरिया इमेज]

    Correct Answer
    C. Store Image [स्टोर इमेज]
    Explanation
    Store Image is an image that helps retailers to attract customers to the store and eventually convert them into buyers. This image represents the overall perception and reputation of the store, including its ambiance, product selection, customer service, and branding. A positive store image can create a sense of trust and appeal among customers, making them more likely to visit the store and make purchases.

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  • 5. 

    John is walking in a store where all merchandise is kept in parallel rows and one single large aisle breaks down in to small aisle. Which circulation plan does the store have? [ जॉन एक दुकान में गया जहां सभी माल समानांतर पंक्तियों मे रखा हुआ है और एक बड़ी गली छोटी गली में टूट जाती है. इस दूकान के पास कौन सा सर्कुलेशन  प्लान है? ]

    • A.

      Spine [स्पाइन]

    • B.

      Herringbone [हेरिंगबोन]

    • C.

      Plain [प्लेन]

    • D.

      Grid [ग्रिड]

    Correct Answer
    D. Grid [ग्रिड]
    Explanation
    The store has a grid circulation plan because all the merchandise is kept in parallel rows and there is one single large aisle that breaks down into small aisles. This arrangement resembles a grid pattern, with straight rows and intersecting aisles, allowing for easy navigation and access to all areas of the store.

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  • 6. 

    _______________________type of customer may be troublesome, because these customers disputes every statements made by the sales person and the customer can steer the conversation into arguments. [ _______________________प्रकार के ग्राहक परेशान होते हैं क्योंकि ये ग्राहक सेल्सपर्सन द्वारा दिए गए हर बयान में विवाद करते हैं और बातचीत को बहस में बधिया कर देते हैं. ]

    • A.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    • B.

      Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]

    • C.

      Talkative [बातूनी (टॉकेटिव)]

    • D.

      Undecided [अस्थिरचित (अनडीसाइड)]

    Correct Answer
    B. Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]
    Explanation
    This type of customer is described as argumentative because they dispute every statement made by the salesperson and can steer the conversation into arguments. They tend to challenge and question everything, making it difficult for the salesperson to communicate effectively and reach a resolution.

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  • 7. 

    ​_______________________type of customers are one of the most difficult one’s who refuses to say a word and often scares sales persons. [ _______________________प्रकार के ग्राहक सबसे कठिन लोग होते हैं, जो कि एक शब्द बोलने के लिए भी मना कर देते है और अक्सर सेल्सपर्सन को डराते हैं. ]

    • A.

      Impatient [बेसब्र (इमपेशंट)]

    • B.

      Nervous [घबराए (नर्वस)]

    • C.

      Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग)]

    • D.

      Silent [खामोश (साइलेंट)]

    Correct Answer
    D. Silent [खामोश (साइलेंट)]
    Explanation
    The correct answer is "Silent". This is because the question states that this type of customers refuses to say a word and often scares salespersons. The word "silent" accurately describes customers who do not speak and create an intimidating atmosphere for salespersons.

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  • 8. 

    ________________________type of customer is the one who cannot make up his own mind and may be timid or lack concentration. [ जो व्यक्ति अपना ही मन नहीं बना सकते और डरपोक होते है या जिसमे एकाग्रता की कमी होती है, उन्हें ________________________प्रकार के ग्राहक कहते हैं. ]

    • A.

      Nervous [घबराए (नर्वस)]

    • B.

      Handicapped [विकलांग (हैंडीकैप्पड)]

    • C.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    • D.

      Undecided [अस्थिरचित (अनडीसाइड)]

    Correct Answer
    D. Undecided [अस्थिरचित (अनडीसाइड)]
    Explanation
    This type of customer is described as someone who cannot make up their own mind and may be timid or lack concentration. The term "undecided" accurately reflects this description, as it implies a lack of certainty or determination in making decisions. This customer may struggle to make choices and may require additional support or guidance in their decision-making process.

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  • 9. 

    ________________________type of customer is fond of bargaining and are often found to make purchases during offers, off-season discounts, clearance sales etc. [ ________________________प्रकार के ग्राहक सौदेबाजी के शौकीन होते हैं और अक्सर प्रस्ताव, ऑफ सीजन छूट, निकासी बिक्री आदि के दौरान खरीद करते हुए पाए जाते हैं. ]

    • A.

      Impatient [बेसब्र (इमपेशंट)]

    • B.

      Handicapped [विकलांग (हैंडीकैप्पड)]

    • C.

      Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग) ]

    • D.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    Correct Answer
    C. Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग) ]
    Explanation
    This type of customer is fond of bargaining and often looks for opportunities to get something for free or at a very low cost. They are attracted to offers, discounts, and sales where they can make purchases without spending much or getting additional benefits. They are motivated by the idea of getting more value for their money and are willing to wait for the right time to make their purchases.

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  • 10. 

    A small family-owned business, which sells a small collection of goods to the customers and is known for their high standards of customer service, is called __________________. [ एक छोटे से परिवार के स्वामित्व वाला व्यापार, जो ग्राहकों को माल का एक छोटा सा संग्रह बेचते है और ग्राहक की सेवा के अपने उच्च स्तर के लिए जाने जाते है, उन्हें __________________ कहा जाता है. ]

    • A.

      Grocery store [ग्रोसरी स्टोर्स (किराने की दुकान)]

    • B.

      Mall [मौल]

    • C.

      Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]

    • D.

      Kiosk [कियोस्क]

    Correct Answer
    C. Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]
    Explanation
    A small family-owned business that sells a small collection of goods and is known for their high standards of customer service is commonly referred to as "mom-and-pop stores." These types of businesses are usually operated by family members and have a personal touch in their interactions with customers. They often provide a warm and welcoming atmosphere, creating a sense of familiarity and community.

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  • 11. 

    Which of the following task must a CSA not do while making a sale? [ निम्न कार्य में से कौन सा कार्य एक सी एस ए को एक बिक्री करते समय नहीं करना चाहिए? ]

    • A.

      Direct the customer to other related products [अन्य संबंधित उत्पादों के लिए ग्राहक को निर्देशित करना]

    • B.

      Stock taking [माल पड़ताल]

    • C.

      Build customer relationship [ग्राहक संबंध का निर्माण]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    B. Stock taking [माल पड़ताल]
    Explanation
    A CSA should not perform stock taking while making a sale because it is not directly related to the sales process. Stock taking involves the physical counting and recording of inventory, which is typically done by store personnel or inventory management staff. During a sale, the focus should be on assisting the customer, providing information about the product, and completing the transaction smoothly. Stock taking is a separate task that should be done outside of the sales interaction to ensure accuracy in inventory management.

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  • 12. 

    _______________________should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए____________________ की व्यवस्था और प्रदर्शन किया जाना  चाहिए. ] 

    • A.

      Signage [सिगनेज]

    • B.

      Stock [स्टॉक]

    • C.

      Merchandise [मरकनडाइज़]

    • D.

      Hoardings [होर्डिंग्स]

    Correct Answer
    C. Merchandise [मरकनडाइज़]
    Explanation
    Merchandise should be arranged and displayed to promote sales. This means that the products being sold should be organized and presented in a way that attracts customers and encourages them to make a purchase. Signage, stock, and hoardings may also play a role in promoting sales, but merchandise specifically refers to the actual products being sold.

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  • 13. 

    The day end process of cash tallying and counting is known as ________________________. [ दिन के अंत की प्रक्रिया जिसमे नकद का मिलान और गिनती की जाती है उसे ________________________ के रूप में जाना जाता है. ]

    • A.

      Inventory Management [इन्वेंटरी मैनेजमेंट]

    • B.

      Daily Book Keeping [डेली बुक कीपिंग]

    • C.

      Global Counting [ग्लोबल काउंटिंग]

    • D.

      Cashiering [कैशिएरिन्ग]

    Correct Answer
    B. Daily Book Keeping [डेली बुक कीपिंग]
    Explanation
    The day end process of cash tallying and counting is commonly referred to as "Daily Book Keeping". This involves reconciling the cash transactions made throughout the day and ensuring that the cash balance matches the recorded transactions. It is an essential task to maintain accurate financial records and ensure the integrity of the cash management system.

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  • 14. 

    If you want to buy a table fan, you may visit to __________________________.  [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_________________________ मे जा सकते हैं. ]

    • A.

      Local Grocery Store [लोकल ग्रोसरी स्टोर]

    • B.

      Hardware Store [हार्डवेयर स्टोर]

    • C.

      Electronic Shop [इलेक्ट्रॉनिक दुकान]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. Electronic Shop [इलेक्ट्रॉनिक दुकान]
    Explanation
    You may visit an electronic shop to buy a table fan because electronic shops typically sell a variety of electronic appliances, including table fans. These shops specialize in selling electronic goods and often have a wide range of options to choose from. Therefore, it would be a suitable place to find a table fan for purchase.

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  • 15. 

    Which of the following is important to wear in workplace? [ निम्न में से कौन से कपड़े कार्यस्थल में पहनना महत्वपूर्ण होता है? ]

    • A.

      Comfortable dress like Kurta and Pajama [कुर्ता और पजामा की तरह आरामदायक पोशाक]

    • B.

      Jeans and T-shirt [जींस और टी शर्ट]

    • C.

      Traditional Dress [पारंपरिक पोशाक]

    • D.

      Decent Formal Wear [सभ्य औपचारिक पहनना]

    Correct Answer
    D. Decent Formal Wear [सभ्य औपचारिक पहनना]
    Explanation
    Decent formal wear is important to wear in the workplace because it reflects professionalism and creates a positive impression. It shows respect for the work environment and colleagues. Dressing in a decent and formal manner also helps maintain a level of professionalism and can contribute to a productive and professional atmosphere. It is important to dress appropriately to fit the workplace culture and expectations.

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  • 16. 

    Salwar kameez for ladies comes under _______________________product category. [ महिलाओं के लिए सलवार कमीज_______________________ उत्पाद श्रेणी के अंतर्गत आता है. ]

    • A.

      Sports Wear [स्पोर्ट्स वियर]

    • B.

      Casual Wear [कैसुअल वियर]

    • C.

      Ethnic Wear [एथनिक वियर]

    • D.

      Formal Wear [फॉर्मल वियर]

    Correct Answer
    C. Ethnic Wear [एथनिक वियर]
    Explanation
    Salwar kameez is a traditional Indian outfit that is commonly worn by women for various cultural and festive occasions. It is a type of ethnic wear that reflects the cultural heritage of India. The term "ethnic wear" refers to clothing that is specific to a particular culture or region. Therefore, salwar kameez falls under the category of ethnic wear as it is a traditional Indian attire for women.

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  • 17. 

    Laced frock, Shirt and top, Tuxedo, Gown etc comes under _______________________ product category. [ लेस फ्रॉक, शर्ट और टॉप, टुक्सेडो, गाउन आदि _______________________ उत्पाद श्रेणी के अंतर्गत आता है. ]

    • A.

      Kid’s Wear [किड्स वियर]

    • B.

      Casual Wear [कैसुअल वियर]

    • C.

      Formal Wear [फॉर्मल वियर]

    • D.

      Party Wear [पार्टी वियर]

    Correct Answer
    D. Party Wear [पार्टी वियर]
    Explanation
    The given options include different categories of clothing. Kid's Wear refers to clothing for children, Casual Wear refers to everyday clothing, and Formal Wear refers to clothing for formal occasions. The correct answer, Party Wear, refers to clothing specifically designed for parties and special events.

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  • 18. 

    Which of the following measures are required in order to prevent fire? [ निम्नलिखित उपायों मे से कौन सा उपाय आग को रोकने के लिए आवश्यक हैं? ]

    • A.

      All areas should be kept as clean and tidy as possible. [जितना संभव हो सभी क्षेत्रों को साफ रखा जाना चाहिए.]

    • B.

      Where possible, flammables will be stored in separate areas out of the main buildings. [जहां संभव हो, फ्लेमेब्ल्स (ज्वलनशील) को मुख्य भवन के बाहर अलग - अलग क्षेत्रों में संग्रहीत किया जाए.]

    • C.

      All existing health and safety procedures of the store and such safe systems of work relating to fire safety must be adhered to. [दुकान के सभी मौजूदा स्वास्थ्य और सुरक्षा प्रक्रियाओं और सुरक्षित सिस्टम जो कि आग के काम की सुरक्षा से संबंधित, का पालन किया जाना चाहिए.]

    • D.

      All the above [उपरोक्त सभी]

    Correct Answer
    D. All the above [उपरोक्त सभी]
    Explanation
    All of the measures mentioned in the options are required in order to prevent fire. Keeping all areas clean and tidy helps to reduce the risk of fire hazards. Storing flammables in separate areas prevents them from coming into contact with potential ignition sources. Adhering to existing health and safety procedures and safe systems of work related to fire safety ensures that proper protocols are followed to prevent fires. Therefore, all of the above measures are necessary for fire prevention.

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  • 19. 

    How many times one should brush their teeth in a day? [ एक दिन में कितनी बार अपने दाँत ब्रश करना चाहिए? ]

    • A.

      Once [एक बार]

    • B.

      Twice [दो बार]

    • C.

      Thrice [तीन बार]

    • D.

      Don't know [नही पता]

    Correct Answer
    B. Twice [दो बार]
    Explanation
    Brushing your teeth twice a day is recommended by dentists and oral health experts. Brushing in the morning helps remove the plaque and bacteria that have accumulated overnight, while brushing at night removes food particles and plaque from the day. Brushing twice a day helps prevent tooth decay, gum disease, and bad breath. It is important to use a fluoride toothpaste and a soft-bristled toothbrush to effectively clean your teeth and gums.

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  • 20. 

    How many sweat glands are there in our body? [ हमारे शरीर में पसीने की ग्रंथियां कितनी होती हैं? ]

    • A.

      10 lacs [10 लाख]

    • B.

      15 lacs [15 लाख]

    • C.

      17 lacs [17 लाख]

    • D.

      20 lacs [20 लाख]

    Correct Answer
    D. 20 lacs [20 लाख]
    Explanation
    There are approximately 20 lakh sweat glands in our body.

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  • 21. 

    The activity of promoting the sale of goods, especially by their presentation in retail outlet is known as ______________________. [ माल की बिक्री को बढ़ावा देने की गतिविधि, विशेष रूप से रिटेल आउटलेट में अपनी प्रस्तुति देना _________________________ के रूप में जाना जाता है. ]

    • A.

      Up selling [अप सेल्लिंग]

    • B.

      Cross selling [क्रॉस-सेल्लिंग]

    • C.

      Visual Merchandising [विसुअल मरकनडाइजिंग]

    • D.

      Sales pitch [सेल्स पिच]

    Correct Answer
    C. Visual Merchandising [विसुअल मरकनडाइजिंग]
    Explanation
    Visual merchandising refers to the activity of promoting the sale of goods by presenting them in a visually appealing manner in retail outlets. It involves creating attractive displays, arranging products in an organized and enticing way, and using various visual elements to attract customers and increase sales. This technique helps to enhance the overall shopping experience for customers and encourages them to make purchases.

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  • 22. 

    _________________________include products which are in demand and are conveniently placed so that the customers do not have to look for them. [ जिन उत्पादों की मांग होती है और आसानी से सामने ही रखे होते है ताकि ग्राहकों को उन्हें देखने में कोई परेशानी न हो, _________________________ में शामिल होते है. ]

    • A.

      Staple Merchandise [स्टैपल मरकनडाइज़]

    • B.

      Impulse Merchandise [इम्पल्स मरकनडाइज़]

    • C.

      Convenience Merchandise [कनवीनियंस मरकनडाइज़]

    • D.

      Style Merchandise [स्टाइल मरकनडाइज़]

    Correct Answer
    C. Convenience Merchandise [कनवीनियंस मरकनडाइज़]
    Explanation
    Convenience merchandise refers to products that are in high demand and are conveniently placed for customers to easily find and purchase them. These products are strategically located in areas where customers can easily access them without any inconvenience or difficulty. The focus is on providing a convenient shopping experience for customers by placing the products they need in easily accessible locations.

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  • 23. 

    The study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs is known as ___________________________. [ व्यक्तियों, समूहों या संगठनों के अध्ययन और प्रक्रियाओं जिनका उपयोग चयन करने के लिए, सुरक्षित, और उत्पादों का निपटान, सेवाओं, अनुभव, या जरूरतों को संतुष्ट करने के विचार ___________________________ के रूप में जाना जाता है. ]

    • A.

      Customer Relation [ग्राहक संबंध]

    • B.

      Sales Pitch [सेल्स पिच]

    • C.

      Consumer Behavior [उपभोक्ता व्यवहार]

    • D.

      Not sure [नही पता]

    Correct Answer
    C. Consumer Behavior [उपभोक्ता व्यवहार]
    Explanation
    Consumer behavior refers to the study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy their needs. It involves understanding how consumers make decisions, what influences their choices, and how they behave in the marketplace. This knowledge helps businesses and marketers to develop effective marketing strategies and tailor their products and services to meet the needs and preferences of their target customers.

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  • 24. 

    Crockery, cutlery, pressure cookers and other articles used in kitchen falls under _____________________ product category. [ क्रॉकरी, कटलरी, प्रेशर कुकर और रसोई में इस्तेमाल करने वाले अन्य बर्तन ____________________ उत्पाद श्रेणी के अंतर्गत में आता है. ]

    • A.

      Kitchen Appliances [किचन एप्लायंस]

    • B.

      Home Appliances [होम एप्लायंस]

    • C.

      Kitchenware [किचनवेयर]

    • D.

      FMCD [एफएमसीडी]

    Correct Answer
    C. Kitchenware [किचनवेयर]
    Explanation
    Crockery, cutlery, pressure cookers, and other articles used in the kitchen are categorized as kitchenware. This category includes all the utensils and equipment that are used specifically in the kitchen for cooking, serving, and eating food. Kitchenware is a broad term that encompasses various items such as pots, pans, dishes, silverware, and more. These products are essential for every kitchen and are specifically designed to facilitate cooking and dining activities.

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  • 25. 

    Jewellery, hats, caps, wallets, bags etc falls under _____________________product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _____________________ उत्पाद श्रेणी के अंतर्गत आते है. ]

    • A.

      Home Appliance [होम एप्लायंस]

    • B.

      FMCD [एफएमसीडी]

    • C.

      FMCG [एफएमसीजी]

    • D.

      Accessories [एक्सेसरीज]

    Correct Answer
    D. Accessories [एक्सेसरीज]
    Explanation
    The given question asks about the category to which jewellery, hats, caps, wallets, bags, etc. belong. These items are commonly referred to as accessories, which are additional items that complement or enhance a person's outfit or appearance. Therefore, the correct answer is "Accessories".

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  • 26. 

    What is the definition of retail? [ रिटेल की परिभाषा क्या होती है? ]

    • A.

      Selling goods to a customer [एक ग्राहक को माल बेचना]

    • B.

      Setting up a shop [एक दुकान की स्थापना करना]

    • C.

      Setting up a hotel [एक होटल की स्थापना करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    A. Selling goods to a customer [एक ग्राहक को माल बेचना]
    Explanation
    The definition of retail is selling goods to a customer. This involves the process of offering products or services directly to individual consumers for their personal use or consumption. It does not include the setting up of a shop or hotel, as these are specific types of establishments that may engage in retail activities but are not the definition of retail itself.

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  • 27. 

    Shoppers stop is an example of a ___________________.   [ शॉपर्स स्टॉप ___________________ का एक उदाहरण है. ]

    • A.

      Departmental store [डिपार्टमेंटल स्टोर]

    • B.

      Kiosk [कीओस्क]

    • C.

      Supermarket [सुपरमार्केट]

    • D.

      Hypermarket [हायपरमार्केट]

    Correct Answer
    A. Departmental store [डिपार्टमेंटल स्टोर]
    Explanation
    Shoppers Stop is an example of a departmental store. A departmental store is a large retail establishment that sells a wide variety of products organized into different departments. Shoppers Stop, being a well-known retail chain in India, offers a wide range of products including clothing, accessories, beauty products, home decor, and more. It follows the concept of a departmental store by providing a diverse selection of merchandise and catering to the needs of different customer segments.

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  • 28. 

    ___________________ is an example of direct marketing.   [ ___________________ डायरेक्ट मार्केटिंग (प्रत्यक्ष विपणन) का एक उदाहरण है. ]

    • A.

      Mc Donald’s [मैक डोनाल्ड]

    • B.

      Big Bazaar [बिग बाजार]

    • C.

      Asian Sky Shop [एशियन स्काई शॉप]

    • D.

      Life Style [लाइफ स्टाइल]

    Correct Answer
    C. Asian Sky Shop [एशियन स्काई शॉप]
    Explanation
    Asian Sky Shop is an example of direct marketing because it directly promotes and sells its products to customers through television advertisements. They showcase their products, provide product information, and offer direct purchasing options to viewers. This eliminates the need for intermediaries and allows the company to have direct communication and interaction with its customers.

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  • 29. 

    In a full-line discount store a large variety of products is sold for ____________ than conventional prices.   [ एक फुल-लाइन डिस्काउंट स्टोर में उत्पादों की विशाल विविधता को पारंपरिक कीमत से ________________ कीमत पर बेचा जाता है. ]

    • A.

      Same [वही]

    • B.

      More [अधिक]

    • C.

      Less [कम]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. Less [कम]
    Explanation
    In a full-line discount store, a large variety of products is sold for less than conventional prices. This means that the prices of the products in the discount store are lower than the regular prices in other stores. Customers can expect to pay less for the same products compared to what they would pay in conventional stores.

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  • 30. 

    Which of the following is part of retail triangle?   [ निम्न में से कौन सा रिटेल त्रिकोण का हिस्सा है? ]

    • A.

      Salesperson [सेल्सपर्सन / विक्रेता]

    • B.

      Customer [ग्राहक]

    • C.

      Merchandise [व्यापार का माल]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    The correct answer is "All of the above". In the context of the retail triangle, all three elements mentioned - salesperson, customer, and merchandise - are crucial components. The retail triangle represents the relationship between these three entities, where the salesperson interacts with the customer to sell the merchandise. Therefore, all of them are integral parts of the retail triangle.

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  • 31. 

    __________________stores are multiple stores owned by an individual or a group.   [ __________________ स्टोर एक व्यक्ति या एक समूह के स्वामित्व कई स्टोर्स होते हैं. ]

    • A.

      Independently owned [इंडिपेंडेंटली ओन्ड / स्वतंत्र स्वामित्व]

    • B.

      Chain Owned [चेन ओन्ड / चेन स्वामित्व]

    • C.

      Franchise Operated [फ्रेंचाईज़ी संचालित]

    • D.

      Owned by manufacturer [निर्माता द्वारा स्वामित्व]

    Correct Answer
    B. Chain Owned [चेन ओन्ड / चेन स्वामित्व]
    Explanation
    Chain owned stores refer to multiple stores that are owned by a group or a company. This means that the stores are part of a larger chain and are operated under a common brand or name. Unlike independently owned stores, which are owned by an individual, chain owned stores have centralized ownership and management. Franchise operated stores are owned and operated by individuals or groups under a franchise agreement with a larger company. Owned by manufacturer refers to stores that are owned and operated by the manufacturer of the products being sold. Therefore, the correct answer is Chain Owned.

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  • 32. 

    Www.amazon.com is ________________ retail type.   [ www.amazon.com ________________ रिटेल का प्रकार है. ]

    • A.

      Kiosk [कीओस्क]

    • B.

      World wide web [वर्ल्ड वाइड वेब]

    • C.

      Independent owned [इंडिपेंडेंट ओन्ड]

    • D.

      Franchisee owned [फ्रेंचाइजी ओन्ड]

    Correct Answer
    B. World wide web [वर्ल्ड वाइड वेब]
    Explanation
    Amazon.com is categorized as a world wide web retail type because it operates as an online marketplace accessible to customers around the globe. It allows users to browse and purchase a wide range of products from various sellers, making it a part of the global web-based retail industry.

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  • 33. 

    Which of the following is done during cashiering?   [ निम्न में से कौन सा केशियरिंग (खाता सँभालने)  के दौरान किया जाता है? ]

    • A.

      Receiving payment by cash [नकद में भुगतान प्राप्त करना]

    • B.

      Issuing receipts [रसीदें देना]

    • C.

      Processing debit card transaction [डेबिट कार्ड लेनदेन की प्रोसेसिंग]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    During cashiering, all of the above tasks are done. This includes receiving payment by cash, issuing receipts, and processing debit card transactions.

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  • 34. 

    Why is merchandise tagged?   [ माल को टैग क्यों किया जाता है? ]

    • A.

      To make it easy to sell [बेचने के लिए आसान बनाने के लिए]

    • B.

      To make it look beautiful [सुंदर बनाने के लिए]

    • C.

      To avoid stealing [चोरी से बचाने के लिए]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. To avoid stealing [चोरी से बचाने के लिए]
    Explanation
    Merchandise is tagged to avoid stealing. By tagging merchandise with security tags or labels, it becomes more difficult for thieves to steal the items without being detected. This acts as a deterrent and helps to reduce theft in retail stores.

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  • 35. 

    Crisis management includes ____________________.   [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में __________________ शामिल होता हैं. ]

    • A.

      Preventing fires [आग को रोकना]

    • B.

      Issuing receipts [रसीदें देना]

    • C.

      Tagging merchandise [माल को टैग करना]

    • D.

      Inventory management [इन्वेंटरी मैनेजमेंट]

    Correct Answer
    A. Preventing fires [आग को रोकना]
    Explanation
    Crisis management includes preventing fires. This means that crisis management involves taking measures to prevent fires from occurring or spreading, such as implementing fire safety protocols, conducting regular inspections, and providing fire safety training to employees. By effectively preventing fires, organizations can minimize the potential damage and disruption caused by a fire-related crisis.

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  • 36. 

    Energy management includes ________________________.   [ एनर्जी मैनेजमेंट में ________________________ शामिल होता हैं. ]

    • A.

      Using high efficiency bulbs [उच्च दक्षता वाले बल्ब का उपयोग करना]

    • B.

      Adjusting interior temperature during non-selling hours [नॉन-सेल्लिंग घंटों के दौरान इंटीरियर के तापमान को एडजस्ट करना]

    • C.

      Installing good quality electrical equipment [अच्छी गुणवत्ता वाले बिजली के उपकरणों को स्थापित करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Energy management includes using high efficiency bulbs, adjusting interior temperature during non-selling hours, and installing good quality electrical equipment. This means that energy management involves implementing various measures to optimize energy usage and reduce wastage. Using high efficiency bulbs helps to minimize energy consumption for lighting purposes. Adjusting interior temperature during non-selling hours ensures that energy is not wasted on heating or cooling when the space is not in use. Installing good quality electrical equipment helps to improve energy efficiency and reduce energy losses. By implementing all of these measures, energy management can effectively reduce energy consumption and promote sustainability.

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  • 37. 

    Housekeeping department is responsible for ____________________.   [ हाउसकीपिंग डिपार्टमेंट (विभाग) ____________________ के लिए जिम्मेदार होता है. ]

    • A.

      Cleaning the store [स्टोर की सफाई]

    • B.

      Security check of staff [कर्मचारियों की सुरक्षा की जांच]

    • C.

      Issuing receipts [रसीदें देना]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    A. Cleaning the store [स्टोर की सफाई]
    Explanation
    The housekeeping department is responsible for cleaning the store. This involves ensuring that the store is kept clean and organized, including dusting, mopping, and vacuuming. It is important for the housekeeping department to maintain a clean and hygienic environment in the store to provide a pleasant shopping experience for customers and to ensure the safety and well-being of staff and visitors.

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  • 38. 

    Daily book keeping includes __________________________.   [ डेली बुक कीपिंग (दैनिक किताब रखने) में ________________________ शामिल होता हैं. ]

    • A.

      End-of-day cash tallying and counting [दिन के अंत में नकद का मिलान और गिनती करना]

    • B.

      Ensuring cash is safely deposited in the bank [सुनिश्चित करना कि नकद सुरक्षित रूप से बैंक में जमा किया गया है]

    • C.

      Closing the cash tills [कैश टिल को बंद करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Daily bookkeeping includes end-of-day cash tallying and counting, ensuring cash is safely deposited in the bank, and closing the cash tills. All of these tasks are essential for maintaining accurate financial records and ensuring the security of cash transactions.

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  • 39. 

    Maintaining the interior and exterior of the store is known as _________________.   [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _________________ के रूप में जाना जाता है. ]

    • A.

      Cashiering [कैशिएरिंग]

    • B.

      Store management [स्टोर मैनेजमेंट]

    • C.

      Crisis management [क्राइसिस मैनेजमेंट]

    • D.

      Energy management [एनर्जी मैनेजमेंट]

    Correct Answer
    B. Store management [स्टोर मैनेजमेंट]
    Explanation
    Maintaining the interior and exterior of the store refers to the overall management of the store, which includes tasks such as cleaning, organizing, and ensuring the store's appearance is appealing to customers. Store management involves overseeing all aspects of the store's operations, including inventory management, customer service, and maintaining the store's physical appearance. Therefore, store management is the correct answer for this question.

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  • 40. 

    Inventory management includes __________________________.   [ इन्वेंटरी मैनेजमेंट में ______________________________ शामिल होता है. ]

    • A.

      Co-ordination and handling of merchandise received [माल का समन्वय और हैंडलिंग प्राप्त करना]

    • B.

      Counting the existing stock [मौजूदा स्टॉक की गिनती]

    • C.

      Maintaining ideal level of supplies on selling floor [फर्श की बिक्री पर माल के आदर्श स्तर को बनाए रखना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Inventory management includes coordinating and handling merchandise received, counting the existing stock, and maintaining the ideal level of supplies on the selling floor. All of these tasks are important in ensuring that a business has the right amount of inventory available to meet customer demand and maximize sales. By effectively managing inventory, businesses can minimize stockouts and overstock situations, optimize cash flow, and improve overall operational efficiency.

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  • 41. 

    What happens during store closing?   [ स्टोर बंद करने के दौरान क्या होता है? ]

    • A.

      The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]

    • B.

      The cash is counted and dispatched [नकद की गिनती और भेजा जाता है]

    • C.

      The merchandise is tagged [माल टैग होता है]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    A. The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]
    Explanation
    During store closing, the store manager seals every lock and exit point to ensure that no one can enter or exit the store after closing time. This is a security measure to protect the store and its contents. By sealing the locks and exit points, the store manager can prevent any unauthorized access to the store during non-operating hours.

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  • 42. 

    Which of the following tasks must a CSA always fulfill?   [एक ‘सी एस ए’ को निम्न कार्यों में से कौन सा कार्य हमेशा पूरा करना चाहिए?

    • A.

      Commitment towards work [काम के प्रति प्रतिबद्धता]

    • B.

      Discipline [अनुशासन]

    • C.

      Grooming [सौंदर्य]

    • D.

      All the above [उपरोक्त सभी]

    Correct Answer
    D. All the above [उपरोक्त सभी]
    Explanation
    A CSA must always fulfill the tasks of commitment towards work, discipline, and grooming. Commitment towards work is important as it ensures that the CSA is dedicated and focused on their responsibilities. Discipline is necessary to maintain order and professionalism in their conduct. Grooming is essential as it reflects the CSA's personal hygiene and appearance, which contributes to creating a positive impression on customers. Therefore, a CSA must always fulfill all of these tasks.

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  • 43. 

    Pre-customer entry responsibilities of the CSA are to be ____________.   [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों ____________ होनी चाहिए. ]

    • A.

      Punctual [समय का पाबंद होना]

    • B.

      Welcome guests [मेहमानों का स्वागत करना]

    • C.

      Well groomed [अच्छी तरह से तैयार होना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    The pre-customer entry responsibilities of the CSA include being punctual, welcoming guests, and being well groomed. Being punctual ensures that the CSA is ready to assist customers on time. Welcoming guests creates a positive and friendly atmosphere for customers. Being well groomed presents a professional image and reflects the company's standards. Therefore, all of the above options are correct as they encompass all the mentioned responsibilities.

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  • 44. 

    Selling a formal shirt with trousers is called ______________________.   [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _______________________ कहते हैं. ]

    • A.

      Up selling [अप सेल्लिंग]

    • B.

      Cross selling [क्रॉस सेल्लिंग]

    • C.

      Visual Merchandising [विजुअल मर्केंडाइजिंग]

    • D.

      Sales pitch [सेल्स पिच]

    Correct Answer
    B. Cross selling [क्रॉस सेल्लिंग]
    Explanation
    Cross selling refers to the practice of selling additional products or services to a customer who is already purchasing something. In this case, selling a formal shirt with trousers is an example of cross selling because the customer is being offered a related product to complement their initial purchase.

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  • 45. 

    Post customer exit CSA should __________________.   [ ग्राहक के बाहर निकलने के बाद सी एस ए को __________________ करना चाहिए. ]

    • A.

      Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]

    • B.

      Sell multiple items [विभिन्न आइटम बेचें]

    • C.

      Sell substitutes for items not in stock [जो आइटम स्टॉक में नही हैं उनके विकल्प को बेंचें ]

    • D.

      Ask questions to understand customer’s needs. [ग्राहकों की जरूरतों को समझने के लिए प्रश्न पूछें]

    Correct Answer
    A. Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]
    Explanation
    After the customer exits, the CSA should tidy up the section for the next day. This means cleaning and organizing the area to ensure it is ready for the next customer and to maintain a clean and presentable environment.

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  • 46. 

    Visual merchandising includes ___________________.   [ विज़ुअल मर्चेन्डाईज़िंग में ___________________ शामिल होता हैं. ]

    • A.

      Closing a sale [एक बिक्री को बंद करना]

    • B.

      Handling customer complaint [ग्राहक की शिकायत को हैंडल करना]

    • C.

      Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]

    • D.

      Wrapping a gift [एक उपहार की रैपिंग करना]

    Correct Answer
    C. Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]
    Explanation
    Visual merchandising includes arranging merchandise to promote sales. This involves strategically placing products in a way that attracts customers' attention and encourages them to make a purchase. By creating visually appealing displays and organizing products in an enticing manner, visual merchandising aims to increase sales and enhance the overall shopping experience for customers.

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  • 47. 

    During customer interaction the CSA must create a positive experience.   [ ग्राहक से बातचीत करते हुए सी एस ए को एक सकारात्मक अनुभव बनाना चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because creating a positive experience during customer interactions is essential for a CSA. By ensuring a positive experience, the CSA can enhance customer satisfaction, build trust, and promote loyalty. This can be achieved by being attentive, empathetic, and responsive to the customer's needs and concerns. A positive experience can lead to repeat business, word-of-mouth recommendations, and overall success for the company.

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  • 48. 

    CSA must interact with the customer and try to sell only one type of good.   [ सी एस ए को ग्राहक के साथ बातचीत करनी चाहिए और केवल एक ही प्रकार का माल बेचने की कोशिश करनी चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that CSA must interact with the customer and try to sell only one type of good. However, this is not necessarily true. CSA may interact with the customer and offer a variety of goods or services based on the customer's needs and preferences. Therefore, the correct answer is False.

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  • 49. 

    Directing a customer who has already bought shirts to buy ties is called cross-selling.   [ शर्ट खरीदते हुए ग्राहक को टाई भी खरीदने के लिए सलाह देने को क्रॉस सेल्लिंग कहते हैं. ] 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Cross-selling refers to the practice of suggesting additional or related products to a customer who has already made a purchase. In this case, the correct answer is "True" because directing a customer who has already bought shirts to buy ties is indeed an example of cross-selling.

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  • 50. 

    While handling a customer complaint, the CSA should calm down the angry customer.   [ ग्राहक की शिकायत को हैंडल करते हुए, सी एस ए को क्रोधित ग्राहक को शांत करना चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The correct answer is true because when handling a customer complaint, it is important for the customer service associate (CSA) to remain calm and composed. This helps in diffusing the customer's anger and allows for a more productive and effective resolution of the complaint. By staying calm, the CSA can listen attentively to the customer's concerns, empathize with their frustrations, and work towards finding a satisfactory solution. Reacting angrily or defensively to an angry customer will only escalate the situation and make it more difficult to resolve the complaint.

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