RET II PIC Quiz

1. This type of move of a ptn will not count as a PIC fail, since it has moved to a Sprint Pre-paid option

Port out to Verizon

Port out to AT&T

Migration

The given statement suggests that the move of a ptn to a Sprint Pre-paid option will not be considered a PIC fail. This implies that the action of porting out to Verizon or AT&T is not relevant in this context. The term "migration" is used to describe the process of moving from one service provider to another, which aligns with the scenario described in the question. Therefore, "migration" is the correct answer.

Explanation

The given statement suggests that the move of a ptn to a Sprint Pre-paid option will not be considered a PIC fail. This implies that the action of porting out to Verizon or AT&T is not relevant in this context. The term "migration" is used to describe the process of moving from one service provider to another, which aligns with the scenario described in the question. Therefore, "migration" is the correct answer.

2. This person should be the only person cancelling PTN's

Supervisor

Agent

RET II

Manager

The correct answer is Agent because the statement implies that only one person should have the authority to cancel PTN's (presumably referring to some form of appointment or schedule). Among the given options, the Agent is the most suitable choice as they typically have the responsibility and authority to handle such cancellations. The Supervisor, RET II, and Manager may have higher positions or different roles that do not necessarily involve canceling PTN's.

Explanation

The correct answer is Agent because the statement implies that only one person should have the authority to cancel PTN's (presumably referring to some form of appointment or schedule). Among the given options, the Agent is the most suitable choice as they typically have the responsibility and authority to handle such cancellations. The Supervisor, RET II, and Manager may have higher positions or different roles that do not necessarily involve canceling PTN's.

3. This is considered a non revenue generating device and therefore will not count as a PIC fail

Airave

Laptop

Wireless Card

The Airave is considered a non-revenue generating device, meaning it does not generate any income for the company. Therefore, it will not count as a PIC (Primary Interexchange Carrier) fail. This suggests that the question is related to a scenario where certain devices or equipment are being evaluated for their revenue generation potential, and the Airave is exempt from this evaluation.

Explanation

The Airave is considered a non-revenue generating device, meaning it does not generate any income for the company. Therefore, it will not count as a PIC (Primary Interexchange Carrier) fail. This suggests that the question is related to a scenario where certain devices or equipment are being evaluated for their revenue generation potential, and the Airave is exempt from this evaluation.

4. A Suspended account if re-activated and then cancelled within yout agents 45 days WOULD count as a PIC fail

True

False

If a suspended account is re-activated and then cancelled within 45 days, it would count as a PIC (Pre-Installation Check) fail. This means that the re-activation and subsequent cancellation of the account within the specified timeframe would be considered a failure in meeting the requirements or guidelines set for the PIC process.

Explanation

If a suspended account is re-activated and then cancelled within 45 days, it would count as a PIC (Pre-Installation Check) fail. This means that the re-activation and subsequent cancellation of the account within the specified timeframe would be considered a failure in meeting the requirements or guidelines set for the PIC process.

5. This can be determined by 3 different methods: The ptn entered into the IVR, the PTN used to access the account, or the PTN entered into the search screen

The offers

The transactional PTN

The PTN they are going to cancel

The correct answer is the transactional PTN. This is because the question asks for the PTN that can be determined by three different methods, and the transactional PTN is one of the options provided. The other options mentioned in the question, such as the PTN entered into the IVR or the PTN used to access the account, are not mentioned as possible methods of determination. Therefore, the transactional PTN is the only valid answer based on the information provided.

Explanation

The correct answer is the transactional PTN. This is because the question asks for the PTN that can be determined by three different methods, and the transactional PTN is one of the options provided. The other options mentioned in the question, such as the PTN entered into the IVR or the PTN used to access the account, are not mentioned as possible methods of determination. Therefore, the transactional PTN is the only valid answer based on the information provided.

6. Changes to PTN's will be captured for PIC as long as the agent completes the changes same day

True

False

The statement implies that any changes made to PTN's (Prescription Tracking Numbers) will be recorded for PIC (Pharmacy Information Center) as long as the agent completes the changes on the same day. Therefore, the answer "True" indicates that the changes to PTN's will indeed be captured for PIC if completed within the same day.

Explanation

The statement implies that any changes made to PTN's (Prescription Tracking Numbers) will be recorded for PIC (Pharmacy Information Center) as long as the agent completes the changes on the same day. Therefore, the answer "True" indicates that the changes to PTN's will indeed be captured for PIC if completed within the same day.

7. Accessing the account with this will cause the call to fall out and lower the chance for an agent to increase their PIC call count

PTN

BAN

Social

Address

Accessing the account with the BAN (Billing Account Number) will cause the call to fall out and lower the chance for an agent to increase their PIC (Productivity, Innovation, and Collaboration) call count. The BAN is a unique identifier for a customer's account, and if it is used to access the account during a call, it may lead to the call being disconnected or terminated. This can negatively impact the agent's call count as they will not be able to complete the call successfully and meet their productivity goals.

Explanation

Accessing the account with the BAN (Billing Account Number) will cause the call to fall out and lower the chance for an agent to increase their PIC (Productivity, Innovation, and Collaboration) call count. The BAN is a unique identifier for a customer's account, and if it is used to access the account during a call, it may lead to the call being disconnected or terminated. This can negatively impact the agent's call count as they will not be able to complete the call successfully and meet their productivity goals.

8. Changing the PTN will cause it to show as a PIC fail

True

False

Changing the PTN (Physical Termination Node) will not cause it to show as a PIC (Physical Interface Card) fail. The PTN is responsible for terminating and aggregating multiple physical interfaces, while the PIC is a hardware component that provides the physical connectivity for the network. Changing the PTN may affect the network connectivity or performance, but it will not directly cause the PIC to fail. Therefore, the correct answer is False.

Explanation

Changing the PTN (Physical Termination Node) will not cause it to show as a PIC (Physical Interface Card) fail. The PTN is responsible for terminating and aggregating multiple physical interfaces, while the PIC is a hardware component that provides the physical connectivity for the network. Changing the PTN may affect the network connectivity or performance, but it will not directly cause the PIC to fail. Therefore, the correct answer is False.

9. Just looking at a PTN's contract dates on all lines will cause all PTN's to be tracked for pic

True

False

Looking at a PTN's contract dates on all lines will not cause all PTN's to be tracked for pic. This statement is false.

Explanation

Looking at a PTN's contract dates on all lines will not cause all PTN's to be tracked for pic. This statement is false.

10. All of these types of cancellation codes are considered involuntary, therefore they will not cause a PIC failure

Cancellation for non use

Cancellation for non payment

Cancellation for Fraud

Deceased Notification

All of the cancellation codes mentioned (cancellation for non-use, cancellation for non-payment, cancellation for fraud, and deceased notification) are classified as involuntary cancellations. Involuntary cancellations are cancellations that are not initiated by the policyholder but rather by external factors such as non-payment of premiums, fraudulent activities, or the death of the insured. These types of cancellations do not result in a policy incontestability (PIC) failure, meaning that they do not reflect negatively on the policyholder's insurance history or affect their ability to obtain future coverage. Therefore, cancellation for non-payment is also considered an involuntary cancellation and will not cause a PIC failure.

Explanation

All of the cancellation codes mentioned (cancellation for non-use, cancellation for non-payment, cancellation for fraud, and deceased notification) are classified as involuntary cancellations. Involuntary cancellations are cancellations that are not initiated by the policyholder but rather by external factors such as non-payment of premiums, fraudulent activities, or the death of the insured. These types of cancellations do not result in a policy incontestability (PIC) failure, meaning that they do not reflect negatively on the policyholder's insurance history or affect their ability to obtain future coverage. Therefore, cancellation for non-payment is also considered an involuntary cancellation and will not cause a PIC failure.

Ret II Pic Quiz