Ret II Pic Quiz

10 Questions | Total Attempts: 47

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Ret II Pic Quiz

Please take a few minutes to test your knowlage on PIC!


Questions and Answers
  • 1. 
    This type of move of a ptn will not count as a PIC fail, since it has moved to a Sprint Pre-paid option
    • A. 

      Port out to Verizon

    • B. 

      Port out to AT&T

    • C. 

      Migration

  • 2. 
    Accessing the account with this will cause the call to fall out and lower the chance for an agent to increase their PIC call count
    • A. 

      PTN

    • B. 

      BAN

    • C. 

      Social

    • D. 

      Address

  • 3. 
    This person should be the only person cancelling PTN's
    • A. 

      Supervisor

    • B. 

      Agent

    • C. 

      RET II

    • D. 

      Manager

  • 4. 
    A Suspended account if re-activated and then cancelled within yout agents 45 days WOULD count as a PIC fail
    • A. 

      True

    • B. 

      False

  • 5. 
    This is considered a non revenue generating device and therefore will not count as a PIC fail
    • A. 

      Airave

    • B. 

      Laptop

    • C. 

      Wireless Card

  • 6. 
    All of these types of cancellation codes are considered involuntary, therefore they will not cause a PIC failure
    • A. 

      Cancellation for non use

    • B. 

      Cancellation for non payment

    • C. 

      Cancellation for Fraud

    • D. 

      Deceased Notification

  • 7. 
    This can be determined by 3 different methods:  The ptn entered into the IVR, the PTN used to access the account, or the PTN entered into the search screen
    • A. 

      The offers

    • B. 

      The transactional PTN

    • C. 

      The PTN they are going to cancel

  • 8. 
    Just looking at a PTN's contract dates on all lines will cause all PTN's to be tracked for pic
    • A. 

      True

    • B. 

      False

  • 9. 
    Changing the PTN will cause it to show as a PIC fail
    • A. 

      True

    • B. 

      False

  • 10. 
    Changes to PTN's will be captured for PIC as long as the agent completes the changes same day
    • A. 

      True

    • B. 

      False

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