Ret II Pic Quiz

Explanation
The given statement suggests that the move of a ptn to a Sprint Pre-paid option will not be considered a PIC fail. This implies that the action of porting out to Verizon or AT&T is not relevant in this context. The term "migration" is used to describe the process of moving from one service provider to another, which aligns with the scenario described in the question. Therefore, "migration" is the correct answer.

Explanation
Accessing the account with the BAN (Billing Account Number) will cause the call to fall out and lower the chance for an agent to increase their PIC (Productivity, Innovation, and Collaboration) call count. The BAN is a unique identifier for a customer's account, and if it is used to access the account during a call, it may lead to the call being disconnected or terminated. This can negatively impact the agent's call count as they will not be able to complete the call successfully and meet their productivity goals.

Explanation
The correct answer is Agent because the statement implies that only one person should have the authority to cancel PTN's (presumably referring to some form of appointment or schedule). Among the given options, the Agent is the most suitable choice as they typically have the responsibility and authority to handle such cancellations. The Supervisor, RET II, and Manager may have higher positions or different roles that do not necessarily involve canceling PTN's.

Explanation
If a suspended account is re-activated and then cancelled within 45 days, it would count as a PIC (Pre-Installation Check) fail. This means that the re-activation and subsequent cancellation of the account within the specified timeframe would be considered a failure in meeting the requirements or guidelines set for the PIC process.

Explanation
The Airave is considered a non-revenue generating device, meaning it does not generate any income for the company. Therefore, it will not count as a PIC (Primary Interexchange Carrier) fail. This suggests that the question is related to a scenario where certain devices or equipment are being evaluated for their revenue generation potential, and the Airave is exempt from this evaluation.

Explanation
All of the cancellation codes mentioned (cancellation for non-use, cancellation for non-payment, cancellation for fraud, and deceased notification) are classified as involuntary cancellations. Involuntary cancellations are cancellations that are not initiated by the policyholder but rather by external factors such as non-payment of premiums, fraudulent activities, or the death of the insured. These types of cancellations do not result in a policy incontestability (PIC) failure, meaning that they do not reflect negatively on the policyholder's insurance history or affect their ability to obtain future coverage. Therefore, cancellation for non-payment is also considered an involuntary cancellation and will not cause a PIC failure.

Explanation
The correct answer is the transactional PTN. This is because the question asks for the PTN that can be determined by three different methods, and the transactional PTN is one of the options provided. The other options mentioned in the question, such as the PTN entered into the IVR or the PTN used to access the account, are not mentioned as possible methods of determination. Therefore, the transactional PTN is the only valid answer based on the information provided.

Explanation
Looking at a PTN's contract dates on all lines will not cause all PTN's to be tracked for pic. This statement is false.

Explanation
Changing the PTN (Physical Termination Node) will not cause it to show as a PIC (Physical Interface Card) fail. The PTN is responsible for terminating and aggregating multiple physical interfaces, while the PIC is a hardware component that provides the physical connectivity for the network. Changing the PTN may affect the network connectivity or performance, but it will not directly cause the PIC to fail. Therefore, the correct answer is False.

Explanation
The statement implies that any changes made to PTN's (Prescription Tracking Numbers) will be recorded for PIC (Pharmacy Information Center) as long as the agent completes the changes on the same day. Therefore, the answer "True" indicates that the changes to PTN's will indeed be captured for PIC if completed within the same day.