Reseller Partner Training (Level 1)
Level 1 Training
This quiz is designed to prepare a front line sales person with the basics needed to sell and support the Manley brand of products and services. This is step 1 and is a requirement for all reseller partners to complete and pass.
We encourage you to continue your training to the next advanced levels to increase your understanding of our services and products. A better informed sales person closes more deals.
- 1.
A new opportunity has been presented to you by a partner (Verizon, T-mobile, Other...). To ensure everyone is compensated correctly after the deal is closed, its my duty to properly register an opportunity prior to engaging or presenting solutions. Please answer the following steps to register and properly prepare for the new lead.
- 2.
VoIP Technology is an approved method of communications for Life Safety Systems
- A.
No. Under no circumstances can VoIP be used for Life Safety Systems
- B.
Yes, If it works its approved by the Authority Having Jurisdiction (AHJ)
- C.
Yes, in some circumstances can VoIP be used for Life Safety Connections (example: Pool Phones)
- D.
Yes, It is allowed without restrictions
- E.
Unsure
Correct Answer
A. No. Under no circumstances can VoIP be used for Life Safety SystemsExplanation
VoIP (Voice over Internet Protocol) technology is not approved for use in Life Safety Systems under any circumstances. This means that it cannot be used as a method of communication for systems that are crucial for the safety and well-being of individuals. The use of VoIP for Life Safety Systems is strictly prohibited and not allowed without any restrictions.Rate this question:
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- 3.
I don't need any special certifications to adjust a Fire Alarm Panel settings to make it compatible with a wireless adapter.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
You must have a special state issued license to tamper, adjust or configure a Fire Alarm Control Panel (FACP)Rate this question:
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- 4.
Before engaging with a new lead or opportunity, i must obtain the following details and process the following steps.
- A.
Request a formal lead ID (Verizon PRM, T-Mobile Sell With, etc...)
- B.
Obtain the customer contact details (Name, Phone, Email, Address and opportunity details)
- C.
Lead referral details (name, contact detail, eCodes, etc...)
- D.
Customer Requirements (what they need)
- E.
Deal Stage (intro, proposal, negotiation, closing...)
- F.
Host Equipment (make and model of alarm panels, elevators, phone systems, etc...)
- G.
How much the referral is going to pay out
- H.
Lead Condition (is this a warm lead or a cold call)
Correct Answer(s)
A. Request a formal lead ID (Verizon PRM, T-Mobile Sell With, etc...)
B. Obtain the customer contact details (Name, Phone, Email, Address and opportunity details)
C. Lead referral details (name, contact detail, eCodes, etc...)
D. Customer Requirements (what they need)
E. Deal Stage (intro, proposal, negotiation, closing...)Explanation
These steps are necessary before engaging with a new lead or opportunity. Requesting a formal lead ID helps identify the source of the lead and track its progress. Obtaining customer contact details is essential for communication and follow-up. Lead referral details provide information about the person who referred the lead and any relevant codes. Understanding customer requirements helps tailor the approach and offer appropriate solutions. Knowing the deal stage helps determine the next steps in the sales process. Gathering information about the host equipment enables customization of the solution. Knowing the referral payout helps assess the potential value of the lead. Finally, identifying whether the lead is warm or a cold call helps set expectations and plan the approach accordingly.Rate this question:
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- 5.
Once a deal closes, it takes 3-5 days to receive my commission
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
For sell with referrals, it can take up to 60 days to receive a commission check from Ingram Micro, Tech Data and Synnex.Rate this question:
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- 6.
The life safety technology I am presenting or discussing with customers and partners carry the following credentials
- A.
UL864
- B.
NFPA72 2020 Signalling Code
- C.
PTCRB
- D.
Carrier Certification (Verizon, T-Mobile, Sprint, AT&T)
- E.
State Fire Marshal Approval
- F.
All of the above
Correct Answer
F. All of the aboveExplanation
The correct answer is "All of the above." This means that the life safety technology being presented or discussed with customers and partners carries all the mentioned credentials, including UL864, NFPA72 2020 Signalling Code, PTCRB, Carrier Certification (Verizon, T-Mobile, Sprint, AT&T), and State Fire Marshal Approval.Rate this question:
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- 7.
Porting phone numbers for lines that switch over to our services require the following steps to be completed
- A.
Obtain the Phone Number to be ported
- B.
Obtain the original provider of the number to be ported
- C.
Obtain the account number of the number to be ported
- D.
Obtain the Authorized Order Placer or Point of Contact designated to make changes to the account
- E.
Notify Manley that a number is to be ported and provide details
- F.
Allow 24-48 hours for the port to be completed
- G.
Power cycle a device once the port is completed to allow the changes to take effect
Correct Answer(s)
A. Obtain the Phone Number to be ported
B. Obtain the original provider of the number to be ported
C. Obtain the account number of the number to be ported
D. Obtain the Authorized Order Placer or Point of Contact designated to make changes to the account
E. Notify Manley that a number is to be ported and provide details
F. Allow 24-48 hours for the port to be completed
G. Power cycle a device once the port is completed to allow the changes to take effectExplanation
The correct answer lists the steps required to port phone numbers for lines that switch over to their services. These steps include obtaining the phone number to be ported, the original provider of the number, the account number of the number, and the authorized order placer or point of contact designated to make changes to the account. It is also necessary to notify Manley that a number is to be ported and provide details, allow 24-48 hours for the port to be completed, and power cycle a device once the port is completed to allow the changes to take effect.Rate this question:
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- 8.
Installing an adapter can be completed by anyone
- A.
True. Installing an adapter is easy and anyone can do it
- B.
False. You must be a certified professional to install a new adapter
Correct Answer
A. True. Installing an adapter is easy and anyone can do itExplanation
Installing an adapter is very easy. In fact, it was designed to be self installed by anyone with a basic understanding of technology. The only time a pro is required would be to adjust the life safety systems being connected. Installing the adapter takes only a few steps to complete. Once online, the system is designed to provide instant connectivity with minimum or no additional configuration required to start working. In most cases, the installation takes only a few minutes.Rate this question:
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- 9.
What is the standard life safety subscription program available to obtain a free adapter
- A.
Month to Month Subscription
- B.
1 Year Subscription
- C.
2 Year Subscription
- D.
3 Year Subscription
Correct Answer
D. 3 Year SubscriptionExplanation
The 3 Year Subscription is the standard life safety subscription program that offers a free adapter. This means that customers who choose to subscribe for a period of three years will receive a complimentary adapter as part of their subscription. It is likely that this longer subscription period provides added benefits and incentives, such as the free adapter, to encourage customers to commit to a longer-term subscription.Rate this question:
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- 10.
I make a commission on every sale regardless of subscription program selected
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers must choose the minimum of a 2YR subscription for the order to be commissionableRate this question:
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- 11.
The program that pays the highest commission is
- A.
3YR Standard Subscription
- B.
2YR Standard Subscription
- C.
1YR Standard Subscription
- D.
Month to Month Standard Subscription
- E.
3YR and 2YR Standard Subscription
- F.
2YR and 1YR Standard Subscription
- G.
All of the above
Correct Answer
A. 3YR Standard SubscriptionExplanation
The 3YR Standard Subscription pays the highest commission because it is a longer-term subscription plan, which typically offers higher commissions compared to shorter-term plans.Rate this question:
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- 12.
I have a customer that is interested in evaluating the products. I can support them by issuing a demo device
- A.
Yes, I can order demo equipment from Manley
- B.
Yes, I can only use the allocated demo pool of equipment my company purchased
- C.
No, we do not offer a demo program
- D.
No, we do not offer a demo program. However, we do have a 30 day return policy for customers that would like to try before buying.
Correct Answer(s)
B. Yes, I can only use the allocated demo pool of equipment my company purchased
D. No, we do not offer a demo program. However, we do have a 30 day return policy for customers that would like to try before buying.Explanation
The correct answer is "Yes, I can only use the allocated demo pool of equipment my company purchased" and "No, we do not offer a demo program. However, we do have a 30 day return policy for customers that would like to try before buying." This means that the company does not offer a general demo program, but they do have a specific pool of demo equipment that can be used. Additionally, they have a 30-day return policy for customers who want to try the product before making a purchase.Rate this question:
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- 13.
Who are the correct person(s) that should participate in a discovery call (Customer, Partner and Reseller)?
- A.
Telecom Manager
- B.
Facilities Manager
- C.
C Level Decision Maker (CEO, COO, CIO, CFO, ect...)
- D.
All of the above
- E.
None of the above
Correct Answer
D. All of the aboveExplanation
All of the above should participate in a discovery call. A discovery call is an initial meeting between the company and potential customers, partners, or resellers to gather information and understand their needs. The Telecom Manager can provide insights into the company's telecommunication requirements, the Facilities Manager can provide information about the infrastructure and facilities, and the C Level Decision Maker can provide strategic input and make important decisions. Therefore, involving all these individuals can ensure a comprehensive understanding of the customer's requirements and facilitate effective communication and decision-making.Rate this question:
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- 14.
What are the steps to troubleshoot an INITIAL issue with a product or service?
- A.
Gather Details of the problem
- B.
Call Manley technical support
- C.
Verify basic inforamtion with user (LED's, Power, Connection Points, etc...)
- D.
Open a Case Ticket
- E.
Gather details on the device (SN, SIM, IMEI, etc...)
- F.
All of the above
- G.
None of the above
Correct Answer(s)
A. Gather Details of the problem
C. Verify basic inforamtion with user (LED's, Power, Connection Points, etc...)
E. Gather details on the device (SN, SIM, IMEI, etc...)Explanation
The steps to troubleshoot an initial issue with a product or service involve gathering details of the problem, gathering details on the device such as serial number, SIM card information, IMEI number, etc., and verifying basic information with the user such as checking LED lights, power supply, connection points, etc. These steps are essential in order to understand the issue and gather relevant information that can help in troubleshooting and resolving the problem effectively.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jan 30, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 06, 2020Quiz Created by
Stuart Manley
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