Payment Research

9 Questions | Total Attempts: 312

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Consumer Payment Quizzes & Trivia

Answer questions regarding the following: How to view a BAN's payment history. How to search the entire Ensemble system for a payment not specific to a particular BAN. How to interpret the payment activity icons. How to recover returned items. How to read and follow the DCK Quick Reference Guide. Know when a payment is eligible to be backed-out.


Questions and Answers
  • 1. 
    How do you get to the Payment History section from the BAN screen?
    • A. 

      Click Bill menu, select Payments

    • B. 

      Click Queries menu, select Payments.

    • C. 

      Click the Pay Input icon at the Activity toolbar

  • 2. 
    Which radio button should be selected to view payments for the entire year?
    • A. 

      Credit

    • B. 

      Bank Detail

    • C. 

      Other

    • D. 

      All

  • 3. 
    What is the total amount of the actual payments posted on this account?
    • A. 

      $613.96

    • B. 

      $119.14

    • C. 

      $494.82

    • D. 

      None of the above

  • 4. 
    How much is the actual payment posted on 519/2005?
    • A. 

      $315.00

    • B. 

      $179.82

    • C. 

      $19.14

    • D. 

      $100

    • E. 

      None of the above

  • 5. 
    How much payment posted on the account - 1/30/06
    • A. 

      $4718.98

    • B. 

      $0.00

    • C. 

      $2740.00

    • D. 

      None of the above

  • 6. 
    What happened to the $4718.98 payment?
    • A. 

      It got posted 1/30/06

    • B. 

      It was partially transferred

    • C. 

      It was backed out

    • D. 

      Nothing happened to the payment

  • 7. 
    What happened to the payment? Is customer charged with any penalty?
    • A. 

      Nothing happened to the payment, no penalty

    • B. 

      Payment was backed out since No Account was found, plus DCK fee

    • C. 

      Payment was partially transferred since No Account was found, plus DCK fee

    • D. 

      Payment was backed out since No Account was found, no penalty

  • 8. 
    How much actual payment has been posted to this account?
    • A. 

      $5323.04

    • B. 

      $7982.34

    • C. 

      $3028.65

  • 9. 
    Locate a specific payment in the entire Ensemble system
    • A. 

      From the main menu, click the Pay Input Icon to access the Payment Selection window

    • B. 

      From the CSM toolbar, select Topics > Special Options > Payment Search to access the Payment Selection window

    • C. 

      From the BAN screen, click Bill, select Payment to access Payment Selection window