Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
9:00 am - 5:00 pm.
6:00 am - 8:00 pm.
7:00 am - 7:00 pm.
None of the above.
Place the word 'Hot Ticket' into the summary of the incident ticket.
In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
Log the ticket as normal with no extra information in the summary.
Advise the customer that we don't escalate incidents.
Workstation ID.
Customers contact details (phone / desk location).
Description of the Incident.
Any troubleshooting that was carried out.
All of the above.
No.
Yes.
USC_OSS_LdnCorp
USC_OSS_GlobalAM_Ldn
USC_OSS_Zurich
USC_OSS_UK
TSC_DTS_LdnCorp
Yes.
No.
Yes.
No.
Only on prior arrangement with the business.
Quiz Review Timeline (Updated): Mar 20, 2022 +
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