Oss UK Global Am Exam
Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.
- 1.Does the OSS UK Global AM Team provide business application (GSD) fixes and account provisioning?
- A.
Yes.
- B.
No.
- 2.What does the OSS UK Global AM Team provide support for?
- A.
Troubleshooting and fixing trading applications.
- B.
Hardware and software installations and support.
- C.
Desk moves and rollouts of hardware and software.
- D.
All of the above.
- E.
None of the above.
- 3.What are the operating hours of the OSS UK Global AM Team (local London Time)?
- A.
9:00 am - 5:00 pm.
- B.
6:00 am - 8:00 pm.
- C.
7:00 am - 7:00 pm.
- D.
None of the above.
- 4.Does the OSS UK Global AM Team provide support for Bloomberg and Weytech keyboards?
- A.
No.
- B.
Yes.
- 5.If you have deemed that the ticket is Urgent, what should you do?
- A.
Place the word 'Hot Ticket' into the summary of the incident ticket.
- B.
In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
- C.
Log the ticket as normal with no extra information in the summary.
- D.
Advise the customer that we don't escalate incidents.
- 6.What information is MANDATORY in all tickets sent to the OSS UK Global AM Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
- 7.Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only on prior arrangement with the business.
- 8.What is the contact chat channel for the OSS UK GlobalAM Team?
- A.
USC_OSS_LdnCorp
- B.
USC_OSS_GlobalAM_Ldn
- C.
USC_OSS_Zurich
- D.
USC_OSS_UK
- E.
TSC_DTS_LdnCorp
Questions: 10 | Attempts: 98190 | Last updated: May 17, 2022
-
Sample QuestionWhich landmark is a prehistoric monument that still stands in the English county of Wiltshire?
Questions: 10 | Attempts: 19354 | Last updated: May 5, 2022
-
Sample QuestionThe richest in society should pay a great deal more tax than everyone else in the United Kingdom. How far is it true?
Questions: 10 | Attempts: 2954 | Last updated: Mar 22, 2022
-
Sample QuestionWhich two bodies form the British Parliament?
Back to top