Oss UK Global Am Exam
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
- 1.
Does the OSS UK Global AM Team provide business application (GSD) fixes and account provisioning?
- A.
Yes.
- B.
No.
Correct Answer
A. Yes. -
- 2.
What does the OSS UK Global AM Team provide support for?
- A.
Troubleshooting and fixing trading applications.
- B.
Hardware and software installations and support.
- C.
Desk moves and rollouts of hardware and software.
- D.
All of the above.
- E.
None of the above.
Correct Answer
D. All of the above. -
- 3.
What are the operating hours of the OSS UK Global AM Team (local London Time)?
- A.
9:00 am - 5:00 pm.
- B.
6:00 am - 8:00 pm.
- C.
7:00 am - 7:00 pm.
- D.
None of the above.
Correct Answer
C. 7:00 am - 7:00 pm. -
- 4.
Does the OSS UK Global AM Team provide support for Bloomberg and Weytech keyboards?
- A.
No.
- B.
Yes.
Correct Answer
B. Yes. -
- 5.
If you have deemed that the ticket is Urgent, what should you do?
- A.
Place the word 'Hot Ticket' into the summary of the incident ticket.
- B.
In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
- C.
Log the ticket as normal with no extra information in the summary.
- D.
Advise the customer that we don't escalate incidents.
Correct Answer
B. In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert. -
- 6.
What information is MANDATORY in all tickets sent to the OSS UK Global AM Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 7.
Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only on prior arrangement with the business.
Correct Answer
C. Only on prior arrangement with the business. -
- 8.
What is the contact chat channel for the OSS UK GlobalAM Team?
- A.
USC_OSS_LdnCorp
- B.
USC_OSS_GlobalAM_Ldn
- C.
USC_OSS_Zurich
- D.
USC_OSS_UK
- E.
TSC_DTS_LdnCorp
Correct Answer
D. USC_OSS_UK -
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Mar 20, 2022Quiz Edited by
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Mar 13, 2009Quiz Created by
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