OSS UK GLOBAL AM EXAM

1. What does the OSS UK Global AM Team provide support for?

Troubleshooting and fixing trading applications.

Hardware and software installations and support.

Desk moves and rollouts of hardware and software.

All of the above.

None of the above.

2. What are the operating hours of the OSS UK Global AM Team (local London Time)?

9:00 am - 5:00 pm.

6:00 am - 8:00 pm.

7:00 am - 7:00 pm.

None of the above.

3. If you have deemed that the ticket is Urgent, what should you do?

Place the word 'Hot Ticket' into the summary of the incident ticket.

Log the ticket as normal with no extra information in the summary.

Advise the customer that we don't escalate incidents.

4. What information is MANDATORY in all tickets sent to the OSS UK Global AM Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

5. Does the OSS UK Global AM Team provide support for Bloomberg and Weytech keyboards?

No.

Yes.

6. What is the contact chat channel for the OSS UK GlobalAM Team?

USC_OSS_LdnCorp

USC_OSS_GlobalAM_Ldn

USC_OSS_Zurich

USC_OSS_UK

TSC_DTS_LdnCorp

7. Does the OSS UK Global AM Team provide business application (GSD) fixes and account provisioning?

Yes.

No.

8. Do they provide Out of Hours Support?

Yes.

No.

Only on prior arrangement with the business.

Oss UK Global Am Exam