Oss Emea Corporate Exam

8 Questions | Total Attempts: 49

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Oss Emea Corporate Exam

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password. Your score will be automatically sent to a mailbox once you finish the exam.


Questions and Answers
  • 1. 
    What are the operating hours of the OSS EMEA Corporate Team (local Zurich Time)?
    • A. 

      9:00 am - 5:00 pm.

    • B. 

      6:00 am - 8:00 pm.

    • C. 

      7:00 am - 7:00 pm.

    • D. 

      None of the above.

  • 2. 
    If you have deemed that the ticket is Urgent, what should you do?
    • A. 

      Place the word 'Hot Ticket' into the summary of the incident ticket.

    • B. 

      In the summary field of the incident, put the word 'Urgent' at the beginning.

    • C. 

      Log the ticket as normal with no extra information in the summary.

    • D. 

      Advise the customer that we don't escalate incidents.

  • 3. 
    What information is MANDATORY in all tickets sent to the OSS EMEA Corporate Team?
    • A. 

      Workstation ID.

    • B. 

      Customers contact details (phone / desk location).

    • C. 

      Description of the incident.

    • D. 

      Any troubleshooting that was carried out.

    • E. 

      All of the above.

  • 4. 
    What does the OSS EMEA Corporate Team provide support for?
    • A. 

      All desktop applications on the 'Build Servers'.

    • B. 

      Hardware, including printers, laptops, monitors, keyboards, mice etc.

    • C. 

      Installation of workstations, laptops, Blackberry's and Avistar peripherals.

    • D. 

      All of the above.

  • 5. 
    Does the OSS EMEA Corporate Team provide Out of Hours Support?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    What is the contact chat channel for OSS EMEA Corporate?
    • A. 

      USC_OSS_EMEACorp

    • B. 

      USC_OSS_GlobalAM_EMEA

    • C. 

      OSS_USC_EMEACorp

    • D. 

      USC_OSS_Zurich

  • 7. 
    Who is the best person to approach if you cannot get in contact with the OSS EMEA Corporate Team?
    • A. 

      Queue Management.

    • B. 

      The OSS UK Corporate Team Leader.

    • C. 

      A USC Team Leader or Deputy.

    • D. 

      None of the above.

  • 8. 
    Who monitors the OSS EMEA Corporate Team’s Remedy ticket queue?
    • A. 

      USC Queue Management.

    • B. 

      USC Deputies.

    • C. 

      All OSS EMEA Corporate team members.

    • D. 

      None of the above.

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