Oss Emea Corporate Exam
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Your score will be automatically sent to a mailbox once you finish the exam.
- 1.
What are the operating hours of the OSS EMEA Corporate Team (local Zurich Time)?
- A.
9:00 am - 5:00 pm.
- B.
6:00 am - 8:00 pm.
- C.
7:00 am - 7:00 pm.
- D.
None of the above.
Correct Answer
C. 7:00 am - 7:00 pm. -
- 2.
If you have deemed that the ticket is Urgent, what should you do?
- A.
Place the word 'Hot Ticket' into the summary of the incident ticket.
- B.
In the summary field of the incident, put the word 'Urgent' at the beginning.
- C.
Log the ticket as normal with no extra information in the summary.
- D.
Advise the customer that we don't escalate incidents.
Correct Answer
B. In the summary field of the incident, put the word 'Urgent' at the beginning. -
- 3.
What information is MANDATORY in all tickets sent to the OSS EMEA Corporate Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 4.
What does the OSS EMEA Corporate Team provide support for?
- A.
All desktop applications on the 'Build Servers'.
- B.
Hardware, including printers, laptops, monitors, keyboards, mice etc.
- C.
Installation of workstations, laptops, Blackberry's and Avistar peripherals.
- D.
All of the above.
Correct Answer
D. All of the above. -
- 5.
Does the OSS EMEA Corporate Team provide Out of Hours Support?
- A.
Yes
- B.
No
Correct Answer
B. No -
- 6.
What is the contact chat channel for OSS EMEA Corporate?
- A.
USC_OSS_EMEACorp
- B.
USC_OSS_GlobalAM_EMEA
- C.
OSS_USC_EMEACorp
- D.
USC_OSS_Zurich
Correct Answer
A. USC_OSS_EMEACorp -
- 7.
Who is the best person to approach if you cannot get in contact with the OSS EMEA Corporate Team?
- A.
Queue Management.
- B.
The OSS UK Corporate Team Leader.
- C.
A USC Team Leader or Deputy.
- D.
None of the above.
Correct Answer
C. A USC Team Leader or Deputy. -
- 8.
Who monitors the OSS EMEA Corporate Team’s Remedy ticket queue?
- A.
USC Queue Management.
- B.
USC Deputies.
- C.
All OSS EMEA Corporate team members.
- D.
None of the above.
Correct Answer
C. All OSS EMEA Corporate team members. -
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Mar 22, 2022Quiz Edited by
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Mar 13, 2009Quiz Created by
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