2014 - Ba - Readiness Quiz 3 - Ga/Df
- 1.What color do new clients (Initial Campaign) show up in in the Client Guide?
- A.
Red
- B.
Black
- C.
Green
- D.
Purple
- 2.On a call with a customer, the fastest way to the client guide is through the SSC?
- A.
True
- B.
False
- 3.You can always find the Clients contact number in the client guide?
- A.
True
- B.
False
- 4.Which section is not found in the client guide?
- A.
Mailers
- B.
Funding
- C.
Enrollment
- D.
Available plans
- 5.The carrier guide can you help with all but what?
- A.
Find a doctor
- B.
Find a hospital
- C.
Find Value added benefits
- D.
Find quotable Premium
- 6.Which tab isn’t found under work resources?
- A.
Call guides
- B.
Speed sheets
- C.
Medicare costs
- D.
State guide
- 7.Part A covers physician services.
- A.
True
- B.
False
- 8.Part B is also known as Medical insurance.
- A.
True
- B.
False
- 9.The HRA is important on your calls because
- A.
It pays for all the retirees expenses
- B.
It always keeps them from paying out of pocket
- C.
It helps subsidize their new premiums
- D.
You can tell them they won’t ever have to pay anything up front
- 10.You can find what the HRA will cover in what area
- A.
SSC
- B.
Client guide
- C.
Sharepoint
- D.
All of the above
- 11.HMO’s require a primary care physician number?
- A.
True
- B.
False
- 12.Where do you look in Sharepoint to verify doctor networks?
- A.
Client Guide
- B.
Work Resources
- C.
Medicare Resources
- D.
Carrier Guide
- 13.Medigaps are always your first options when selling a plan?
- A.
True
- B.
False
- 14.A Select Gap plan is different in what way?
- A.
They have network restrictions
- B.
They usually cost a little more than regular gap plans
- C.
They offer drug coverage
- D.
They are only offered to select individuals
- 15.A 70 year old calls in on November 3rd and is not losing group coverage. What enrollment period do we use?
- A.
ICEP
- B.
SEP
- C.
AEP
- D.
GI
- 16.What is a new Benefit Advisor required to do with an SST call?
- A.
Get them enrolled
- B.
Take notes and then talk to their supervisor
- C.
Transfer the call to the SST pool
- D.
Manipulate the SSC so you can quote plans
- 17.Generally speaking, Medicare Advantage plans offer superior coverage for those who travel.
- A.
True
- B.
False
- 18.The HRA amount will never be a factor on what plans you sell.
- A.
True
- B.
False
- 19.A Cost plan will never need a part D plan to go with it.
- A.
True
- B.
False
- 20.What enrollment period would need to be used for a new client losing group coverage after Dec 7th?
- A.
AEP
- B.
SEP
- C.
ICEP
- D.
OEM
Related Topics
Featured Quizzes
Back to top