2014 - Ba - Readiness Quiz 3 - Ga/Df

20 Questions | Total Attempts: 2261

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2014 - Ba - Readiness Quiz 3 - Ga/Df

Questions and Answers
  • 1. 
    What color do new clients (Initial Campaign) show up in in the Client Guide?
    • A. 

      Red

    • B. 

      Black

    • C. 

      Green

    • D. 

      Purple

  • 2. 
    On a call with a customer, the fastest way to the client guide is through the SSC?
    • A. 

      True

    • B. 

      False

  • 3. 
    You can always find the Clients contact number in the client guide?
    • A. 

      True

    • B. 

      False

  • 4. 
    Which section is not found in the client guide?
    • A. 

      Mailers

    • B. 

      Funding

    • C. 

      Enrollment

    • D. 

      Available plans

  • 5. 
    The carrier guide can you help with all but what?
    • A. 

      Find a doctor

    • B. 

      Find a hospital

    • C. 

      Find Value added benefits

    • D. 

      Find quotable Premium

  • 6. 
    Which tab isn’t found under work resources?
    • A. 

      Call guides

    • B. 

      Speed sheets

    • C. 

      Medicare costs

    • D. 

      State guide

  • 7. 
    Part A covers physician services.
    • A. 

      True

    • B. 

      False

  • 8. 
    Part B is also known as Medical insurance.
    • A. 

      True

    • B. 

      False

  • 9. 
    The HRA is important on your calls because
    • A. 

      It pays for all the retirees expenses

    • B. 

      It always keeps them from paying out of pocket

    • C. 

      It helps subsidize their new premiums

    • D. 

      You can tell them they won’t ever have to pay anything up front

  • 10. 
    You can find what the HRA will cover in what area
    • A. 

      SSC

    • B. 

      Client guide

    • C. 

      Sharepoint

    • D. 

      All of the above

  • 11. 
    HMO’s require a primary care physician number?
    • A. 

      True

    • B. 

      False

  • 12. 
    Where do you look in Sharepoint to verify doctor networks?
    • A. 

      Client Guide

    • B. 

      Work Resources

    • C. 

      Medicare Resources

    • D. 

      Carrier Guide

  • 13. 
    Medigaps are always your first options when selling a plan?
    • A. 

      True

    • B. 

      False

  • 14. 
    A Select Gap plan is different in what way?
    • A. 

      They have network restrictions

    • B. 

      They usually cost a little more than regular gap plans

    • C. 

      They offer drug coverage

    • D. 

      They are only offered to select individuals

  • 15. 
    A 70 year old calls in on November 3rd and is not losing group coverage. What enrollment period do we use?
    • A. 

      ICEP

    • B. 

      SEP

    • C. 

      AEP

    • D. 

      GI

  • 16. 
    What is a new Benefit Advisor required to do with an SST call?
    • A. 

      Get them enrolled

    • B. 

      Take notes and then talk to their supervisor

    • C. 

      Transfer the call to the SST pool

    • D. 

      Manipulate the SSC so you can quote plans

  • 17. 
    Generally speaking, Medicare Advantage plans offer superior coverage for those who travel.
    • A. 

      True

    • B. 

      False

  • 18. 
    The HRA amount will never be a factor on what plans you sell.
    • A. 

      True

    • B. 

      False

  • 19. 
    A Cost plan will never need a part D plan to go with it.
    • A. 

      True

    • B. 

      False

  • 20. 
    What enrollment period would need to be used for a new client losing group coverage after Dec 7th?
    • A. 

      AEP

    • B. 

      SEP

    • C. 

      ICEP

    • D. 

      OEM

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