2014 - Ba - Readiness Quiz 3 - Ga/Df
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What is a new Benefit Advisor required to do with an SST call?
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Get them enrolled
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Take notes and then talk to their supervisor
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Transfer the call to the SST pool
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Manipulate the SSC so you can quote plans
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About This Quiz
This 2014 BA Readiness Quiz focuses on understanding the Client Guide and Carrier Guide within the context of initial client campaigns. It assesses knowledge of navigation, content, and functionalities of these tools, crucial for effective client management and operational efficiency.
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- 2.
Which section is not found in the client guide?
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Mailers
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Funding
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Enrollment
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Available plans
Correct Answer
A. Available plansExplanation
The section that is not found in the client guide is "Available plans". The client guide provides information on various topics such as mailers, funding, and enrollment, but it does not include a section specifically dedicated to available plans. This suggests that the client guide focuses on other aspects of the service or product being discussed, rather than providing details on the specific plans that are available.Rate this question:
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- 3.
The carrier guide can you help with all but what?
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Find a doctor
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Find a hospital
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Find Value added benefits
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Find quotable Premium
Correct Answer
A. Find quotable PremiumExplanation
The carrier guide can help with finding a doctor, finding a hospital, and finding value-added benefits. However, it cannot help with finding quotable premium. This means that the carrier guide does not provide information or assistance in obtaining quotes for insurance premiums.Rate this question:
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- 4.
Which tab isn’t found under work resources?
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Call guides
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Speed sheets
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Medicare costs
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State guide
Correct Answer
A. Medicare costsExplanation
The tab "Medicare costs" is not found under work resources.Rate this question:
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- 5.
Part A covers physician services.
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True
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False
Correct Answer
A. FalseExplanation
Part A of Medicare covers hospital insurance, not physician services. Physician services are covered under Part B of Medicare. Therefore, the correct answer is False.Rate this question:
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- 6.
The HRA is important on your calls because
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It pays for all the retirees expenses
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It always keeps them from paying out of pocket
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It helps subsidize their new premiums
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You can tell them they won’t ever have to pay anything up front
Correct Answer
A. It helps subsidize their new premiumsExplanation
The correct answer is "It helps subsidize their new premiums." This means that the HRA (Health Reimbursement Arrangement) assists in covering the costs of retirees' new insurance premiums. It does not necessarily pay for all their expenses or prevent them from paying out of pocket. However, it does provide financial support specifically for their premiums.Rate this question:
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- 7.
HMO’s require a primary care physician number?
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True
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False
Correct Answer
A. TrueExplanation
HMOs (Health Maintenance Organizations) typically require their members to have a primary care physician (PCP) who acts as the main point of contact for their healthcare needs. The PCP manages and coordinates the patient's healthcare, including referrals to specialists and other healthcare services. This requirement helps ensure that the patient receives coordinated and comprehensive care within the HMO network.Rate this question:
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- 8.
Part B is also known as Medical insurance.
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True
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False
Correct Answer
A. TrueExplanation
Part B is also known as Medical insurance. This statement is true. Part B refers to the medical insurance component of Medicare, which covers services such as doctor visits, outpatient care, medical supplies, and preventive services. It is one of the two main parts of Medicare, with Part A covering hospital insurance.Rate this question:
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- 9.
Where do you look in Sharepoint to verify doctor networks?
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Client Guide
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Work Resources
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Medicare Resources
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Carrier Guide
Correct Answer
A. Carrier GuideExplanation
To verify doctor networks in Sharepoint, you would look in the "Carrier Guide". This resource is likely to contain information related to the networks of doctors that are available and accepted by the carrier. The other options, such as "Client Guide", "Work Resources", and "Medicare Resources" may provide valuable information, but they are not specifically focused on doctor networks. Therefore, the most appropriate place to find this information would be the "Carrier Guide".Rate this question:
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- 10.
Medigaps are always your first options when selling a plan?
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True
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False
Correct Answer
A. FalseExplanation
The statement is incorrect. Medigaps are not always the first options when selling a plan. Medigap plans, also known as Medicare Supplement plans, are additional insurance policies that can be purchased to cover the gaps in Original Medicare coverage. However, there are other options available such as Medicare Advantage plans, which are an alternative to Original Medicare and may offer additional benefits. Therefore, Medigaps are not always the first choice when selling a plan.Rate this question:
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- 11.
A Select Gap plan is different in what way?
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They have network restrictions
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They usually cost a little more than regular gap plans
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They offer drug coverage
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They are only offered to select individuals
Correct Answer
A. They have network restrictionsExplanation
A Select Gap plan is different because it has network restrictions. This means that the plan will only cover medical expenses if the individual seeks treatment from healthcare providers within the plan's network. Going outside of the network may result in limited coverage or no coverage at all. This is different from regular gap plans, which may have a broader network or no network restrictions at all. Additionally, Select Gap plans may cost a little more than regular gap plans due to the added benefit of network restrictions. They may also offer drug coverage, but this is not the primary distinguishing factor. These plans are only offered to select individuals, but this is not the main difference.Rate this question:
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- 12.
A 70 year old calls in on November 3rd and is not losing group coverage. What enrollment period do we use?
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ICEP
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SEP
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AEP
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GI
Correct Answer
A. AEPExplanation
The correct answer is AEP, which stands for Annual Enrollment Period. The AEP is a specific time frame each year when individuals can make changes to their Medicare coverage. It typically runs from October 15th to December 7th. In this scenario, the 70-year-old caller is not losing group coverage, so they would need to wait for the AEP to make any changes to their coverage.Rate this question:
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- 13.
Generally speaking, Medicare Advantage plans offer superior coverage for those who travel.
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True
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False
Correct Answer
A. FalseExplanation
Medicare Advantage plans do not necessarily offer superior coverage for those who travel. While some Medicare Advantage plans may provide coverage for travel, it is important to carefully review the specific plan's details and restrictions. Additionally, traditional Medicare may offer more flexibility for those who frequently travel, as it allows beneficiaries to see any healthcare provider that accepts Medicare. Therefore, the statement that Medicare Advantage plans offer superior coverage for travelers is false.Rate this question:
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- 14.
A Cost plan will never need a part D plan to go with it.
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True
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False
Correct Answer
A. FalseExplanation
The statement is incorrect. A Cost plan may require a part D plan to go with it. A Cost plan is a type of Medicare health plan that is offered by private insurance companies. It provides coverage for both medical services and prescription drugs. However, not all Cost plans include prescription drug coverage, so a separate part D plan may be needed to cover prescription medications. Therefore, the correct answer is False.Rate this question:
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- 15.
On a call with a customer, the fastest way to the client guide is through the SSC?
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the fastest way to access the client guide during a call with a customer is through the SSC (presumably referring to a customer service center). This implies that the customer service center has the necessary resources or information readily available to assist the customer with their query. Therefore, the answer is true, indicating that the SSC is indeed the fastest route to access the client guide during a call with a customer.Rate this question:
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- 16.
The HRA amount will never be a factor on what plans you sell.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because the HRA amount can indeed be a factor in determining the plans that a person sells. The HRA (Health Reimbursement Arrangement) amount is a type of employer-funded health benefit plan that reimburses employees for out-of-pocket medical expenses. Depending on the HRA amount, an employee may opt for a more comprehensive health insurance plan to cover higher medical costs or choose a more basic plan if their HRA amount is sufficient to cover their anticipated expenses. Therefore, the HRA amount can influence the choice of plans sold.Rate this question:
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- 17.
What enrollment period would need to be used for a new client losing group coverage after Dec 7th?
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AEP
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SEP
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ICEP
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OEM
Correct Answer
A. SEPExplanation
A new client losing group coverage after December 7th would need to use the Special Enrollment Period (SEP). The SEP allows individuals to enroll in a health insurance plan outside of the regular enrollment period due to certain qualifying events, such as losing group coverage. This allows the client to have an opportunity to obtain coverage even though it is outside of the typical enrollment period.Rate this question:
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- 18.
You can find what the HRA will cover in what area
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SSC
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Client guide
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Sharepoint
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above" because the question asks about what the HRA (Health Reimbursement Arrangement) will cover in what area. The options provided include SSC, Client guide, and Sharepoint, indicating that the HRA will cover information related to all of these areas. Therefore, selecting "All of the above" implies that the HRA will cover information in SSC, Client guide, and Sharepoint.Rate this question:
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- 19.
What color do new clients (Initial Campaign) show up in in the Client Guide?
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Red
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Black
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Green
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Purple
Correct Answer
A. GreenExplanation
New clients (Initial Campaign) show up in green in the Client Guide.Rate this question:
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- 20.
You can always find the Clients contact number in the client guide?
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that the client's contact number can always be found in the client guide. However, the correct answer is false, indicating that this statement is not true. This means that the client's contact number may not always be available in the client guide.Rate this question:
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Quiz Review Timeline (Updated): Jul 29, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jul 29, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 19, 2014Quiz Created by
Bthorup
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