True
False
Fast-response
Slow-response
Rapid-response
Average-response
Gather basic information
Clarify what their needs are
Identify who is more important
Find out what resources there are
True
False
A number of needs which have to be addressed
Additional problems
Strengths and resources which can be called on.
A contract
An agreement
A understanding
Advocacy
Dealing with obstacles
Processing
Maintaining confidentiality
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