Dog Walking And Pet Home Sitting - Qp4
- 1.Your appearance and the appearance of your equipment, paperwork, vehicle, and how you perform with the client, advertises your business.
- A.
True
- B.
False
- 2.Tips that will help you create a good first impression for your client includes: (Select six)
- A.
Do not eat anything in front of your clients
- B.
Be clean, smart and sensibly dressed
- C.
Be well organised with your paperwork
- D.
Never remove your shoes when entering a client’s house
- E.
Do not moan about other clients to your new clients
- F.
Be understanding and interested
- G.
Rush your client
- H.
Listen to your clients
- I.
Treat the client’s animals with caution and care
- 3.The post-service visit consists of you visiting the client to confirm a booking for pet sitting or regular dog walking or visits.
- A.
True
- B.
False
- 4.Personal information about your clients must be protected from others by law.
- A.
True
- B.
False
- 5.A home security check list should include: (Select five)
- A.
Alarm instructions
- B.
Hot water
- C.
Cleaner
- D.
Details of deliveries
- E.
Wifi instructions
- F.
Neighbours
- G.
Vehicles left on the property
- 6.Being a pet sitter involves taking responsibility for keeping clients keys secure.
- A.
True
- B.
False
- 7.Items that may be included in terms and conditions includes: (Select four)
- A.
You may want to state that you do not walk dogs that are in season.
- B.
It is not a good idea to refuse to work with any banned breeds, for example Pit Bull Terrier.
- C.
State that all dogs will remain on a lead at all times outside of the home.
- D.
Say that you will not walk more than eight dogs together, at any one time.
- E.
If the client returns early, for any reason, no reductions in fee will be made.
- F.
Dog walking cancellations should include a week's notice or the normal fee will be charged.
- G.
Ask that any dogs must be sociable with other dogs and children.
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