A Test Quiz About ARM And Shoulder

1.

Enter your phone number

2.

Enter your email address

3.

Please state your location

4.

Competency being measured: People & Relationship Skill It is 7.30pm. You are on duty at the front desk of a hotel when a guest in one of the rooms called to complain about the state of the room. They made complaints about the dirty rest room, dusty curtains and the shabby bed spread. This is the first time the guest is using your hotel. As the front desk officer, how would you treat the customer?

A.

Apologize to the customer and ensure that the room is cleaned thoroughly within the next hour.
B.

Apologize and offer the customer a different room immediately; if necessary an Upgraded room if no other one is available in his original price range.
C.

Apologize and offer the customer a discount on his room rate.
D.

Apologize and arrange a complimentary room service meal and bottle of wine to be sent to the room.

Correct Answer
B. Apologize and offer the customer a different room immediately; if necessary an Upgraded room if no other one is available in his original price range.

Explanation
In this situation, the most appropriate way to treat the customer would be to apologize for the state of the room and offer them a different room immediately. If necessary, an upgraded room should be offered if there are no other rooms available in their original price range. This shows that the hotel values the customer's satisfaction and is willing to make accommodations to rectify the situation. Offering a discount on the room rate or arranging a complimentary room service meal and bottle of wine may also be appropriate gestures to further apologize for the inconvenience.

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5.

Competency being measured: Planning & Organizing The hotel is hosting a large banquet tonight on behalf of a corporate client. You have been planning for 150 people. 8 hours to the banquet, the client informed you of an increase in the guest list to 300 people. As the manager in charge of planning and execution, what would you do?

A.

Tell the client what the increased cost will be for the extra 50 guests based on the amount quoted per person for the original 150.
B.

Thank the client for informing you and say you will call back to confirm the booking once you have spoken to the Catering team.
C.

Thank the client for letting you know about the increase in numbers and then inform the Catering team that there will be 50 extra guests.
D.

Tell the client that the hotel will do everything it can to accommodate the extra numbers and you hope to be able to call them back and confirm the booking shortly

Correct Answer
D. Tell the client that the hotel will do everything it can to accommodate the extra numbers and you hope to be able to call them back and confirm the booking shortly

Explanation
In this scenario, the correct answer is to tell the client that the hotel will do everything it can to accommodate the extra numbers and hope to be able to call them back and confirm the booking shortly. This response shows a proactive and positive attitude towards the client's request, ensuring them that the hotel is willing to make the necessary arrangements to accommodate the increase in guests. By expressing the intention to confirm the booking shortly, it also demonstrates a sense of urgency and commitment to providing a solution.

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6.

Competency being measured: Communicating, Influencing & Negotiating It is Saturday afternoon and you have just been informed that a large group booking is going to be transferred from the hotel next to yours as the former is overbooked. The group requires 110 rooms and the main conference suite to be made available 6pm this evening. You have rooms available tonight but not all of the rooms have been prepared as you weren’t expecting a high occupancy level. In order for all the rooms to be prepared the morning shift housekeeping Staff will need to work an additional 2 hours each for which they will be paid overtime.

A.

Call the housekeeping staff together as soon as is convenient and then explain the situation. You can also explain the benefit it would bring to the hotel
B.

Ask the Senior Housekeeper to let the staff know that they will be required to work an extra 2 hours today.
C.

Call the housekeeping staff together and say you are sorry they will be needed for the extra two hours but that hopefully the overtime pay will come in handy.
D.

Talk to the housekeeping staff and say that unfortunately they will have to work an extra 2 hours and you are very sorry.

Correct Answer
A. Call the housekeeping staff together as soon as is convenient and then explain the situation. You can also explain the benefit it would bring to the hotel

Explanation
The correct answer is to call the housekeeping staff together as soon as is convenient and then explain the situation. This approach allows for effective communication and transparency with the staff. By explaining the situation and the benefit it would bring to the hotel, the staff can better understand the importance of their additional work and may be more willing to accommodate the request. This approach also shows respect and consideration for the staff's time and effort, which can help maintain a positive working relationship.

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7.

You are having a difficult time with a new computer program you need to use in order to complete your job correctly. How should you handle this situation? Choose the BEST and WORST response.

A.

Ask an experienced co-worker for tips and consult the manual to help you learn how to use the program.
B.

Skip over any tasks that require you to use computer programs you are unfamiliar with
C.

Complain to your co-workers about the new computer program and ask them if they have had trouble with it.
D.

Apply for a different job that does not require you to use this computer program.

Correct Answer
A. Ask an experienced co-worker for tips and consult the manual to help you learn how to use the program.

Explanation
The best response in this situation is to ask an experienced co-worker for tips and consult the manual to help you learn how to use the program. This approach shows initiative and a willingness to learn, while also utilizing available resources to improve your skills. It is important to seek guidance from someone who has experience with the program and to refer to the manual for additional information. This response demonstrates a proactive and problem-solving attitude. On the other hand, skipping over tasks that require unfamiliar computer programs is the worst response as it avoids addressing the issue and hinders professional growth. Complaining to co-workers and considering a job change are also not productive solutions to the problem.

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8.

The concert this weekend promises to attract an even greater amount of people than attended the last one.

A.

An even greater amount of people
B.

An ever larger amount of people
C.

An amount of people even greater
D.

An even greater number of people

Correct Answer
A. An even greater amount of people

Explanation
The phrase "an even greater amount of people" is the correct answer because it correctly compares the number of people attending the concert this weekend to the number of people who attended the last one. The word "even" emphasizes that the number of people will be larger, and "amount" is used to refer to a quantity of people.

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9.

Bricklayers can lay a total of 50 bricks in 30 minutes. How many bricklayers will be required to lay a total of 60 bricks in 20 minutes?

A.

8
B.

9
C.

10
D.

11

Correct Answer
B. 9

Explanation
If one bricklayer can lay 50 bricks in 30 minutes, it means that each bricklayer can lay (50/30) = 1.67 bricks per minute. To lay a total of 60 bricks in 20 minutes, we need to calculate how many bricklayers are required. Since each bricklayer can lay 1.67 bricks per minute, we can divide the total number of bricks (60) by the time (20) and the number of bricks laid per minute (1.67) to get the number of bricklayers required. Therefore, (60 / (20 * 1.67)) = 9 bricklayers are required.

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10.

Identify the missing number

A.

16
B.

14
C.

11
D.

10

Correct Answer
D. 10

Explanation
The pattern in the given sequence is that each number is decreasing by a certain value. The first number, 16, decreases by 2 to give 14. Then, 14 decreases by 3 to give 11. Finally, 11 decreases by 1 to give the missing number, which is 10.

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11.

Identify the missing number WITHIN the series. 11, 19, ?, 41, 55

A.

31
B.

29
C.

36
D.

34

Correct Answer
B. 29

Explanation
In the given series, the numbers are increasing by 8, 12, 16, and so on. The missing number should be smaller than 41 but greater than 19. Among the options, 29 is the only number that fits this pattern.

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