Nht Quiz - 3 - Quiz & Trivia

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2. How to Disconnect the call ?

From Customer hangup option

From Dial Next option

From Logout option

From hold option

The correct answer is "From Customer hangup option". This means that the call can be disconnected by the customer themselves.

Explanation

The correct answer is "From Customer hangup option". This means that the call can be disconnected by the customer themselves.

3. What is Dial Next Option in Vici - Dial ?

For make a New call

For disconnect the call

For open the web form

For manual dial

The Dial Next Option in Vici - Dial is used to make a new call. This feature allows the user to initiate a new call after completing the previous one. It is a convenient option for quickly dialing the next number in a list or contacting a new prospect or customer.

Explanation

The Dial Next Option in Vici - Dial is used to make a new call. This feature allows the user to initiate a new call after completing the previous one. It is a convenient option for quickly dialing the next number in a list or contacting a new prospect or customer.

4. Which disposition is to be selected when the customer does not pick the call ?

Ringing not response

Customer number is Busy

Call back

Disconnect with out ring

When the customer does not pick the call, the appropriate disposition to be selected is "Ringing not response". This means that the phone was ringing but the customer did not answer or respond to the call. This disposition helps to track and record the unsuccessful attempts to reach the customer.

Explanation

When the customer does not pick the call, the appropriate disposition to be selected is "Ringing not response". This means that the phone was ringing but the customer did not answer or respond to the call. This disposition helps to track and record the unsuccessful attempts to reach the customer.

5. If customer is not interested in our process car but interested in other car what will be the disposition?

Verified for Campaign

Lead Verified

Not interested

Call back

If a customer is not interested in our process car but interested in another car, the disposition would be "Verified for Campaign." This means that the customer has been verified as a potential lead for a different car campaign and can be contacted accordingly.

Explanation

If a customer is not interested in our process car but interested in another car, the disposition would be "Verified for Campaign." This means that the customer has been verified as a potential lead for a different car campaign and can be contacted accordingly.

6. When auto dial option is on then we use Dial next option for New Dial.

True

False

When the auto dial option is on, we do not need to use the "Dial next" option for a new dial. The auto dial feature automatically dials the next number in the sequence without the need for manual intervention. Therefore, the statement is false.

Explanation

When the auto dial option is on, we do not need to use the "Dial next" option for a new dial. The auto dial feature automatically dials the next number in the sequence without the need for manual intervention. Therefore, the statement is false.

7. We are use mute button for the put on hold the customer call ?

True

False

The statement is incorrect. The mute button is not used to put a customer call on hold. The mute button is used to temporarily disable the microphone so that the person on the other end of the call cannot hear any background noise or conversation happening on the caller's side. Putting a call on hold typically requires a different button or feature on the phone or call management system.

Explanation

The statement is incorrect. The mute button is not used to put a customer call on hold. The mute button is used to temporarily disable the microphone so that the person on the other end of the call cannot hear any background noise or conversation happening on the caller's side. Putting a call on hold typically requires a different button or feature on the phone or call management system.

8. If customer is planning the car after 2-3 months disposition will be :

Just for information

Call back

Not Interested

Not Eligible

The correct answer is "Call back". This means that if the customer is planning to buy a car after 2-3 months, the appropriate action would be to schedule a call back with the customer at a later date to follow up on their interest and potential purchase.

Explanation

The correct answer is "Call back". This means that if the customer is planning to buy a car after 2-3 months, the appropriate action would be to schedule a call back with the customer at a later date to follow up on their interest and potential purchase.

9. What is the buying time in OEM Process.

35 Days

45 Days

With in 30 days

With in 60 Days

The buying time in the OEM process is within 30 days. This means that the purchasing of goods or components from the original equipment manufacturer should be completed within a period of 30 days. It suggests that there is a specific timeframe within which the procurement process needs to be finalized to ensure smooth operations and timely delivery of products.

Explanation

The buying time in the OEM process is within 30 days. This means that the purchasing of goods or components from the original equipment manufacturer should be completed within a period of 30 days. It suggests that there is a specific timeframe within which the procurement process needs to be finalized to ensure smooth operations and timely delivery of products.

10. If the customer planning for the car after 6-7 months then disposition will be ;

Just for information

Call back

Not Interested

Not Eligible

If the customer is planning to buy a car after 6-7 months, the appropriate disposition would be "Just for information." This means that the customer is not currently interested in purchasing a car but would like to gather information about the options available. It indicates that the customer may consider buying a car in the future but is not ready to make a decision at the moment.

Explanation

If the customer is planning to buy a car after 6-7 months, the appropriate disposition would be "Just for information." This means that the customer is not currently interested in purchasing a car but would like to gather information about the options available. It indicates that the customer may consider buying a car in the future but is not ready to make a decision at the moment.