Nht Quiz - 3

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| By Ankit Deswal
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Ankit Deswal
Community Contributor
Quizzes Created: 14 | Total Attempts: 1,512
Questions: 10 | Attempts: 82

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Nht Quiz - 3 - Quiz

Training Batch day 3 Quiz


Questions and Answers
  • 1. 

    What is Dial Next Option in Vici - Dial ?

    • A.

      For make a New call

    • B.

      For disconnect the call

    • C.

      For open the web form

    • D.

      For manual dial

    Correct Answer
    A. For make a New call
    Explanation
    The Dial Next Option in Vici - Dial is used to make a new call. This feature allows the user to initiate a new call after completing the previous one. It is a convenient option for quickly dialing the next number in a list or contacting a new prospect or customer.

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  • 2. 

    How to Disconnect the call ?

    • A.

      From Customer hangup option

    • B.

      From Dial Next option

    • C.

      From Logout option

    • D.

      From hold option

    Correct Answer
    A. From Customer hangup option
    Explanation
    The correct answer is "From Customer hangup option". This means that the call can be disconnected by the customer themselves.

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  • 3. 

    When auto dial option is on then we use Dial next option for New Dial.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When the auto dial option is on, we do not need to use the "Dial next" option for a new dial. The auto dial feature automatically dials the next number in the sequence without the need for manual intervention. Therefore, the statement is false.

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  • 4. 

    If the customer planning for the car after 6-7 months then disposition will be ;

    • A.

      Just for information

    • B.

      Call back

    • C.

      Not Interested

    • D.

      Not Eligible

    Correct Answer
    A. Just for information
    Explanation
    If the customer is planning to buy a car after 6-7 months, the appropriate disposition would be "Just for information." This means that the customer is not currently interested in purchasing a car but would like to gather information about the options available. It indicates that the customer may consider buying a car in the future but is not ready to make a decision at the moment.

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  • 5. 

    Which disposition is to be selected when the customer does not pick the call ?

    • A.

      Ringing not response

    • B.

      Customer number is Busy

    • C.

      Call back

    • D.

      Disconnect with out ring

    Correct Answer
    A. Ringing not response
    Explanation
    When the customer does not pick the call, the appropriate disposition to be selected is "Ringing not response". This means that the phone was ringing but the customer did not answer or respond to the call. This disposition helps to track and record the unsuccessful attempts to reach the customer.

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  • 6. 

    If customer is planning  the car after 2-3 months disposition will be :

    • A.

      Just for information

    • B.

      Call back

    • C.

      Not Interested

    • D.

      Not Eligible

    Correct Answer
    B. Call back
    Explanation
    The correct answer is "Call back". This means that if the customer is planning to buy a car after 2-3 months, the appropriate action would be to schedule a call back with the customer at a later date to follow up on their interest and potential purchase.

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  • 7. 

    If customer is not interested in our process car but interested in other car what will be the disposition?

    • A.

      Verified for Campaign

    • B.

      Lead Verified

    • C.

      Not interested

    • D.

      Call back

    Correct Answer
    A. Verified for Campaign
    Explanation
    If a customer is not interested in our process car but interested in another car, the disposition would be "Verified for Campaign." This means that the customer has been verified as a potential lead for a different car campaign and can be contacted accordingly.

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  • 8. 

    What is the buying time in OEM Process.

    • A.

      35 Days

    • B.

      45 Days

    • C.

      With in 30 days

    • D.

      With in 60 Days

    Correct Answer
    C. With in 30 days
    Explanation
    The buying time in the OEM process is within 30 days. This means that the purchasing of goods or components from the original equipment manufacturer should be completed within a period of 30 days. It suggests that there is a specific timeframe within which the procurement process needs to be finalized to ensure smooth operations and timely delivery of products.

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  • 9. 

    We are use mute button for the put on hold the customer call ?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is incorrect. The mute button is not used to put a customer call on hold. The mute button is used to temporarily disable the microphone so that the person on the other end of the call cannot hear any background noise or conversation happening on the caller's side. Putting a call on hold typically requires a different button or feature on the phone or call management system.

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  • 10. 

    There are -- types of lead on Cardkho.com

    Correct Answer
    7
    Explanation
    The given answer, 7, suggests that there are 7 types of lead on Cardkho.com.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 22, 2013
    Quiz Created by
    Ankit Deswal
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