Monthly Online Test - September
- 1.Store Calls and give you reference number stating IM2356 what will be your action.
- A.
Transfer call to Helpdesk
- B.
Probe for details and raise a new won if it is Maintenance related
- C.
Advise store its not our reference number
- D.
None of the above
- 2.Store calls to log a job stating 1 trolley is not working. What will be your action
- A.
Log a job and pass it to the format team.
- B.
Advise store it needs to be 7.5% of broken trolleys to log a job ((CORRECT))
- C.
Take all the details and pass the job to trolley contractor on Comprehensive
- D.
None of the above.
- 3.Store has two lifts, 1 is goods lift and 1 is passenger lift. Goods lift is not working and parts are on order. The passenger lift has also gone down. What will be your action?
- A.
Log a job and pass it to lift contractor as passenger lift not working.
- B.
Take previous job number and chase it with lift contractor.
- C.
Log a new job and keep escalation team informed
- D.
None of the above.
- 4.Store says the Coca Cola can vending machine is not working. What will be your action?
- A.
Take details from the store and pass to format
- B.
Probe for details with serial and model # and pass it to Autobar
- C.
Take Details and pass it to Contractor Coca Cola.
- D.
None of the above.
- 5.If you get a call from Head Office asking to provide a new key for the pedestal. What will be your action?
- A.
Take the details and log the job to moves team.
- B.
Take the details and log a job to maintenance team.
- C.
Transfer the call to Head Office HELP DESK extensions.
- D.
None of the above
- 6.Autobar covers the below machines
- A.
Coffee machines
- B.
Tea boiler machines
- C.
Venezia or Scanomat Machines alone
- 7.Express store calls to inform that the entrance Roller shutter is not opening and they are unable to trade.
- A.
CAT 1
- B.
CAT 2
- C.
CAT 3
- D.
None of the above CATS
- 8.Below contractor has to be called OOH
- A.
Chubb
- B.
ADT
- C.
CASE
- 9.Store calls in to inform that a group of persons are throwing stones inside the store. You will transfer the call to escalation team. Is it true or false?
- A.
True
- B.
False
- 10.Technician from Building Team calls to sign off 4 jobs. You will ask him to send an email. Is it true or false?
- A.
True
- B.
False
- 11.Store calls to inform that the Hand Dryer is making lot of noise and its over heating. You will take all the details and provide the store with Work Order Number.
- A.
True
- B.
False
- 12.If Verisae is down and the store calls to log a job. We inform the store to call back after some time as the application is down.
- A.
True
- B.
False
- 13.Elite calls requesting a chargeable won on corrective. Raise the won and assign it to Elite on comprehensive contract
- A.
True
- B.
False
- 14.Any refrigeration structural damage goes to contractor on comprehensive
- A.
True
- B.
False
- 15.Dotcom faulty trolleys can be logged only if it meets 7.5 percent criteria
- A.
True
- B.
False
- 16.Store calls sayingthat a drunk had entered a store demanding more drink was refused and then he smashed the and left. No damage to Tesco product or Tesco staff. What will be your action?
- A.
Raise a won
- B.
Advise the store that this is not maintenance issue hence no call would be raised
- C.
Transfer the call to the escalation team
- D.
None of the above
- 17.Store calls saying a man had come into a site and demanded that they have an outstanding electricity bill and the power will be cut off. What will be your action?
- A.
Raise a won on VERISAE and call the GMM for quick ETA
- B.
Advise the store to call the GMM or FMM and give their phone number
- C.
Advise the store that this is not maintenance issue hence no call would be raised
- D.
None of the above
- 18.For Superstores/Extras/Metros, 15% of entire refrigeration including Freezers & Chillers off sale is a
- A.
CAT 3
- B.
CAT 1
- C.
CAT 2
- D.
It’s a non priority call
- 19.If a large portion of the store but not the entire store is unable to trade for any Non IT issue
- A.
CAT 1
- B.
CAT 2
- C.
CAT 3
- D.
Is a priority call but not a CAT escalation call
- 20.If we get a Headoffice call we need to transfer the call to the (H A T) .
- A.
True
- B.
False
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