Transfer call to Helpdesk
Probe for details and raise a new won if it is Maintenance related
Advise store its not our reference number
None of the above
Log a job and pass it to the format team.
Advise store it needs to be 7.5% of broken trolleys to log a job ((CORRECT))
Take all the details and pass the job to trolley contractor on Comprehensive
None of the above.
Log a job and pass it to lift contractor as passenger lift not working.
Take previous job number and chase it with lift contractor.
Log a new job and keep escalation team informed
None of the above.
Take details from the store and pass to format
Probe for details with serial and model # and pass it to Autobar
Take Details and pass it to Contractor Coca Cola.
None of the above.
Take the details and log the job to moves team.
Take the details and log a job to maintenance team.
Transfer the call to Head Office HELP DESK extensions.
None of the above
Coffee machines
Tea boiler machines
Venezia or Scanomat Machines alone
CAT 1
CAT 2
CAT 3
None of the above CATS
Chubb
ADT
CASE
True
False
True
False
True
False
True
False
True
False
True
False
True
False
Raise a won
Advise the store that this is not maintenance issue hence no call would be raised
Transfer the call to the escalation team
None of the above
Raise a won on VERISAE and call the GMM for quick ETA
Advise the store to call the GMM or FMM and give their phone number
Advise the store that this is not maintenance issue hence no call would be raised
None of the above
CAT 3
CAT 1
CAT 2
It’s a non priority call
CAT 1
CAT 2
CAT 3
Is a priority call but not a CAT escalation call
True
False
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.