Module 4- Listening Test
. #1 https://drive. Google. Com/file/d/1w9edmh55_bp-jg77vys9MnquOJhC4nJr/view? Usp=sharing #2 https://drive. Google. Com/file/d/1Yj2sXkabAcsQc_1kNFj-xcgvcORntppl/view? Usp=sharing #3 https://drive. Google. Com/file/d/1YNHhRVACtGfS2_NQkLKvz7ICyEBaJuxl/view? Usp=sharing #4 https://drive. Google. Com/file/d/16DFe7mg7PlAS9DjxuZs034DUApEN0VI5/view? Usp=sharing
- 1.Audio #1 The customers’ name is Rebecca
- A.
True
- B.
False
- 2.Audio #1 Customer wants to make a payment
- A.
True
- B.
False
- 3.Audio #1 3. She will pay on March 3rd.
- A.
True
- B.
False
- 4.Audio #1 4. Last 4 digits of the phone number are 65 00.
- A.
True
- B.
False
- 5.Audio #5 5. Customer will have an interruption of the service.
- A.
True
- B.
False
- 6.Audio #1 6. She needs to pay $268.62
- A.
True
- B.
False
- 7.Audio #1 She will still receive notifications about making the payment.
- A.
True
- B.
False
- 8.Audio #1 8. She will receive a message to her e-mail.
- A.
True
- B.
False
- 9.Audio #1 9. Customer can make the payment using credit card or cash .
- A.
True
- B.
False
- 10.Audio #1 9. Customer will have an extra charge to have a past due balance.
- A.
True
- B.
False
- 11.Audio #2 1. What is the agent’s name?
- A.
Esteban
- B.
Steven
- C.
Ben
- 12.Audio #2 2. What s the customer’s name?
- A.
Syed
- B.
Sayed
- C.
Seithed
- 13.Audio #2 3. What is the reason of the call?
- A.
Add a passcode
- B.
Cancel the international plan.
- C.
Add an international plan
- 14.Audio #2 4. What is the place customer mentioned?
- A.
Cuba
- B.
Dubai
- C.
Aruba
- 15.Audio #2 5. What are the plans available?
- A.
Passcode, silver, gold
- B.
Passport and silver
- C.
Passport, silver, gold
- 16.Audio #2 6. How much does the first plan cost?
- A.
$40
- B.
$120
- C.
$60
- 17.Audio #2 7. What are the benefits of the second plan?
- A.
$1/mint, unlimited international wi-fi, 200MB of data
- B.
$0.50/mint, unlimited international wi-fi, 300MB of data
- C.
$0.50/mint, unlimited international wi-fi, 800 MB of data
- D.
Option 4
- 18.Audio #2 8. Customer made a change in which phone numbers?
- A.
#5371 and #8999
- B.
#5731 and #8999
- C.
#5731 and #9999
- 19.Audio #2 9. When does the customer want to make the change?
- A.
Next month
- B.
Immediately
- C.
In 2 days
- 20.Audio #2 10. How long will the customer be abroad?
- A.
20 days
- B.
30 days
- C.
10 days
- 21.Audio #3 How much does he need to pay next month?
- 22.Audio #3 Does he want to schedule the next payment?
- 23.Audio #3 When is his next payment due?
- 24.Audio #3 How much did the customer pay?
- 25.Audio #3 What is the customer's name?
Questions: 19 | Attempts: 209 | Last updated: Feb 20, 2013
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