Module 4- Listening Test

30 Questions | Total Attempts: 19

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Module 4- Listening Test

. #1 https://drive. Google. Com/file/d/1w9edmh55_bp-jg77vys9MnquOJhC4nJr/view? Usp=sharing #2 https://drive. Google. Com/file/d/1Yj2sXkabAcsQc_1kNFj-xcgvcORntppl/view? Usp=sharing #3 https://drive. Google. Com/file/d/1YNHhRVACtGfS2_NQkLKvz7ICyEBaJuxl/view? Usp=sharing #4 https://drive. Google. Com/file/d/16DFe7mg7PlAS9DjxuZs034DUApEN0VI5/view? Usp=sharing


Questions and Answers
  • 1. 
    Audio #1 The customers’ name is Rebecca   
    • A. 

      True

    • B. 

      False

  • 2. 
    Audio #1 Customer wants to make a payment                                                                                   
    • A. 

      True

    • B. 

      False

  • 3. 
    Audio #1  3. She will pay on March 3rd.
    • A. 

      True

    • B. 

      False

  • 4. 
    Audio #1 4. Last 4 digits of the phone number are 65 00.
    • A. 

      True

    • B. 

      False

  • 5. 
    Audio #5 5. Customer will have an interruption of the service. 
    • A. 

      True

    • B. 

      False

  • 6. 
    Audio #1 6. She needs to pay $268.62           
    • A. 

      True

    • B. 

      False

  • 7. 
    Audio #1 She will still receive notifications about making the payment. 
    • A. 

      True

    • B. 

      False

  • 8. 
    Audio #1 8. She will receive a message to her e-mail. 
    • A. 

      True

    • B. 

      False

  • 9. 
    Audio #1 9. Customer can make the payment using credit card or cash    .
    • A. 

      True

    • B. 

      False

  • 10. 
    Audio #1 9. Customer will have an extra charge to have a past due balance. 
    • A. 

      True

    • B. 

      False

  • 11. 
    Audio #2 1. What is the agent’s name?
    • A. 

      Esteban

    • B. 

      Steven 

    • C. 

      Ben 

  • 12. 
    Audio #2 2. What s the customer’s name? 
    • A. 

      Syed

    • B. 

      Sayed

    • C. 

      Seithed

  • 13. 
    Audio #2 3. What is the reason of the call?
    • A. 

      Add a passcode

    • B. 

      Cancel the international plan. 

    • C. 

      Add an international plan 

  • 14. 
    Audio #2 4. What is the place customer mentioned?
    • A. 

      Cuba

    • B. 

      Dubai

    • C. 

      Aruba

  • 15. 
    Audio #2 5. What are the plans available?
    • A. 

      Passcode, silver, gold

    • B. 

      Passport and silver 

    • C. 

      Passport, silver, gold

  • 16. 
    Audio #2 6. How much does the first plan cost?
    • A. 

      $40

    • B. 

      $120

    • C. 

      $60

  • 17. 
    Audio #2 7. What are the benefits of the second plan?
    • A. 

      $1/mint, unlimited international wi-fi, 200MB of data

    • B. 

      $0.50/mint, unlimited international wi-fi, 300MB of data

    • C. 

      $0.50/mint, unlimited international wi-fi, 800 MB of data

    • D. 

      Option 4

  • 18. 
    Audio #2 8. Customer made a change in which phone numbers?
    • A. 

      #5371 and #8999

    • B. 

      #5731 and #8999

    • C. 

      #5731 and #9999

  • 19. 
    Audio #2 9. When does the customer want to make the change?
    • A. 

      Next month 

    • B. 

      Immediately

    • C. 

      In 2 days

  • 20. 
    Audio #2 10. How long will the customer be abroad?
    • A. 

      20 days 

    • B. 

      30 days

    • C. 

      10 days 

  • 21. 
    Audio #3 How much does he need to pay next month?
  • 22. 
    Audio #3 Does he want to schedule the next payment?
  • 23. 
    Audio #3 When is his next payment due?
  • 24. 
    Audio #3 How much did the customer pay?
  • 25. 
    Audio #3 What is the customer's name?
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