Module 4- Listening Test

1. Audio #1 8. She will receive a message to her e-mail.

True

False

2. Audio #4 What is the current data plan in the account?

1GB

3GB

30GB

3. Audio #1 9. Customer can make the payment using credit card or cash .

True

False

4. Audio #1 The customers' name is Rebecca

True

False

5. Audio #1 9. Customer will have an extra charge to have a past due balance.

True

False

6. Audio #2 6. How much does the first plan cost?

$40

$120

$60

7. Audio #2 7. What are the benefits of the second plan?

$1/mint, unlimited international wi-fi, 200MB of data

$0.50/mint, unlimited international wi-fi, 300MB of data

$0.50/mint, unlimited international wi-fi, 800 MB of data

Option 4

8. Audio #2 8. Customer made a change in which phone numbers?

#5371 and #8999

#5731 and #8999

#5731 and #9999

9. Audio #2 9. When does the customer want to make the change?

Next month

Immediately

In 2 days

10. Audio #2 1. What is the agent's name?

Esteban

Steven

Ben

11. Audio #1 Customer wants to make a payment

True

False

12. Audio #2 10. How long will the customer be abroad?

20 days

30 days

10 days

13. Audio #1 3. She will pay on March 3rd.

True

False

14. Audio #2 2. What s the customer's name?

Syed

Sayed

Seithed

15. Audio #2 3. What is the reason of the call?

Add a passcode

Cancel the international plan.

Add an international plan

16. Audio #2 4. What is the place customer mentioned?

Cuba

Dubai

Aruba

17. Audio #4 What is the customer calling about?

Customer calls to check the data plan.

She would like to change the plan.

She calls to cancel the data plan.

18. Audio #2 5. What are the plans available?

Passcode, silver, gold

Passport and silver

Passport, silver, gold

19. Audio #4 How much does the customer need to pay every month?

$60+taxes

$86.70+ taxes

$87.60+taxes

20. Audio #4 When will the cycle start next month?

20th

28th

8th

21. Audio #1 4. Last 4 digits of the phone number are 65 00.

True

False

22. Audio #5 5. Customer will have an interruption of the service.

True

False

23. Audio #1 6. She needs to pay $268.62

True

False

24. Audio #1 She will still receive notifications about making the payment.

True

False

Submit

Module 4- Listening Test

1. Audio #1 8. She will receive a message to her e-mail.

2.

What first name or nickname would you like us to use?

2. Audio #4 What is the current data plan in the account?

3. Audio #1 9. Customer can make the payment using credit card or cash .

4. Audio #1 The customers' name is Rebecca

5. Audio #1 9. Customer will have an extra charge to have a past due balance.

6. Audio #2 6. How much does the first plan cost?

7. Audio #2 7. What are the benefits of the second plan?

8. Audio #2 8. Customer made a change in which phone numbers?

9. Audio #2 9. When does the customer want to make the change?

10. Audio #2 1. What is the agent's name?

11. Audio #1 Customer wants to make a payment

12. Audio #2 10. How long will the customer be abroad?

13. Audio #1 3. She will pay on March 3rd.

14. Audio #2 2. What s the customer's name?

15. Audio #2 3. What is the reason of the call?

16. Audio #2 4. What is the place customer mentioned?

17. Audio #4 What is the customer calling about?

18. Audio #2 5. What are the plans available?

19. Audio #4 How much does the customer need to pay every month?

20. Audio #4 When will the cycle start next month?

21. Audio #1 4. Last 4 digits of the phone number are 65 00.

22. Audio #5 5. Customer will have an interruption of the service.

23. Audio #1 6. She needs to pay $268.62

24. Audio #1 She will still receive notifications about making the payment.

25. Audio #3 How much does he need to pay next month?

26. Audio #3 Does he want to schedule the next payment?

27. Audio #3 When is his next payment due?

28. Audio #3 How much did the customer pay?

29. Audio #3 What is the customer's name?

30. Audio #3 What is the reason of the call?