Module 4- Listening Test

30 Questions | Attempts: 21
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  • 1/30 Questions

    Audio #1 The customers’ name is Rebecca   

    • True
    • False
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About This Quiz

. #1
https://drive. Google. Com/file/d/1w9edmh55_bp-jg77vys9MnquOJhC4nJr/view? Usp=sharing

#2
https://drive. Google. Com/file/d/1Yj2sXkabAcsQc_1kNFj-xcgvcORntppl/view? Usp=sharing
#3
https://drive. Google. Com/file/d/1YNHhRVACtGfS2_NQkLKvz7ICyEBaJuxl/view? Usp=sharing
#4
https://drive. Google. Com/file/d/16DFe7mg7PlAS9DjxuZs034DUApEN0VI5/view? Usp=sharing

Module 4- Listening Test - Quiz

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  • 2. 

    Audio #1 Customer wants to make a payment                                                                                   

    • True

    • False

    Correct Answer
    A. False
  • 3. 

    Audio #1  3. She will pay on March 3rd.

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    Audio #1 4. Last 4 digits of the phone number are 65 00.

    • True

    • False

    Correct Answer
    A. False
  • 5. 

    Audio #5 5. Customer will have an interruption of the service. 

    • True

    • False

    Correct Answer
    A. False
  • 6. 

    Audio #1 6. She needs to pay $268.62           

    • True

    • False

    Correct Answer
    A. True
  • 7. 

    Audio #1 She will still receive notifications about making the payment. 

    • True

    • False

    Correct Answer
    A. True
  • 8. 

    Audio #1 8. She will receive a message to her e-mail. 

    • True

    • False

    Correct Answer
    A. False
  • 9. 

    Audio #1 9. Customer can make the payment using credit card or cash    .

    • True

    • False

    Correct Answer
    A. True
  • 10. 

    Audio #1 9. Customer will have an extra charge to have a past due balance. 

    • True

    • False

    Correct Answer
    A. False
  • 11. 

    Audio #2 1. What is the agent’s name?

    • Esteban

    • Steven 

    • Ben 

    Correct Answer
    A. Steven 
  • 12. 

    Audio #2 2. What s the customer’s name? 

    • Syed

    • Sayed

    • Seithed

    Correct Answer
    A. Syed
  • 13. 

    Audio #2 3. What is the reason of the call?

    • Add a passcode

    • Cancel the international plan. 

    • Add an international plan 

    Correct Answer
    A. Add an international plan 
  • 14. 

    Audio #2 4. What is the place customer mentioned?

    • Cuba

    • Dubai

    • Aruba

    Correct Answer
    A. Dubai
  • 15. 

    Audio #2 5. What are the plans available?

    • Passcode, silver, gold

    • Passport and silver 

    • Passport, silver, gold

    Correct Answer
    A. Passport, silver, gold
  • 16. 

    Audio #2 6. How much does the first plan cost?

    • $40

    • $120

    • $60

    Correct Answer
    A. $40
  • 17. 

    Audio #2 7. What are the benefits of the second plan?

    • $1/mint, unlimited international wi-fi, 200MB of data

    • $0.50/mint, unlimited international wi-fi, 300MB of data

    • $0.50/mint, unlimited international wi-fi, 800 MB of data

    • Option 4

    Correct Answer
    A. $0.50/mint, unlimited international wi-fi, 300MB of data
  • 18. 

    Audio #2 8. Customer made a change in which phone numbers?

    • #5371 and #8999

    • #5731 and #8999

    • #5731 and #9999

    Correct Answer
    A. #5731 and #8999
  • 19. 

    Audio #2 9. When does the customer want to make the change?

    • Next month 

    • Immediately

    • In 2 days

    Correct Answer
    A. Immediately
  • 20. 

    Audio #2 10. How long will the customer be abroad?

    • 20 days 

    • 30 days

    • 10 days 

    Correct Answer
    A. 20 days 
  • 21. 

    Audio #4 What is the customer calling about?

    • Customer calls to check the data plan.

    • She would like to change the plan.

    • She calls to cancel the data plan.

    Correct Answer
    A. Customer calls to check the data plan.
  • 22. 

    Audio #4 How much does the customer need to pay every month?

    •  $60+taxes

    • $86.70+ taxes

    • $87.60+taxes

    Correct Answer
    A. $87.60+taxes
  • 23. 

    Audio #4 When will the cycle start next month?

    • 20th

    • 28th

    • 8th

    Correct Answer
    A. 28th
  • 24. 

    Audio #4 What is the current data plan in the account?

    • 1GB

    • 3GB

    • 30GB

    Correct Answer
    A. 1GB
  • 25. 

    Audio #3 How much does he need to pay next month?

    Correct Answer
    $181, 181, 181 dollars
  • 26. 

    Audio #3 Does he want to schedule the next payment?

    Correct Answer
    No, No he doesn't
  • 27. 

    Audio #3 When is his next payment due?

    Correct Answer
    on the 23, 23, 23rd, on the 23rd, the 23, the 23rd
  • 28. 

    Audio #3 How much did the customer pay?

    Correct Answer
    414.27, $414.27, 414.27 dollars, $414.27 dollars
  • 29. 

    Audio #3 What is the customer's name?

    Correct Answer
    Robert, His name is Robert, the customer is Robert, the customer's name is Robert
  • 30. 

    Audio #3 What is the reason of the call?

    Correct Answer
    He wants to make a payment, make a payment, making a payment

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 22, 2020
    Quiz Created by
    Marie.cova
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