1.
2.
Now listen to the conversation again at a slower speed and try to fill in the blanks with the missing words.
3.
4.
What's the relationship between the speakers?
Correct Answer
B. Salesperson and customer
Explanation
The relationship between the speakers is that of a salesperson and a customer. This can be inferred from the fact that the options provided include "husband and wife," "workmates," and "salesperson and customer." Among these options, the most appropriate relationship for a salesperson and a customer would be "salesperson and customer."
5.
What is the customer looking for?
Correct Answer
C. A 2005 CD
Explanation
The customer is specifically looking for a CD from the year 2005. This suggests that they have a preference for music from that particular time period, or they have a specific album or artist in mind that was released in 2005. The other options of an old CD or a Jazz CD do not match the customer's specific request for a CD from 2005.
6.
How much is the price?
Correct Answer
D. $17.95
Explanation
The correct answer is $17.95 because it is the closest price to the given question. It is only $0.04 less than $17.99, which is the next closest option. The other two options, $18.95 and $16.95, are further away from the given price.
7.
How long can they hold an item for a customer?
Correct Answer
A. Twenty-four hours
Explanation
They can hold an item for a customer for twenty-four hours. This means that if a customer requests an item to be held, the store will keep it reserved for the customer for a full day before releasing it for sale to other customers.
8.
What time is the store open on weekdays?
Correct Answer
A. 9:00 a.m. to 9 p.m
Explanation
The store is open from 9:00 a.m. to 9 p.m. on weekdays.
9.
How will the customer get the CD?
Correct Answer
B. She will come to pick it up today.
Explanation
The customer will come to pick up the CD today. This implies that the customer prefers to collect the CD in person rather than having it delivered. Therefore, the correct answer is "She will come to pick it up today."
10.
Clerk: Hello. Levin’s Music.
Ariel: Hello. I was ________ if you ________ classical CD’s.
Correct Answer
B. Wondering
Explanation
The correct answer is "wondering". In the conversation, Ariel starts by saying "Hello. I was..." which indicates that she is in the middle of a sentence. The most logical and grammatically correct option to complete the sentence would be "wondering". This fits the context of the conversation as Ariel is likely calling to inquire about the availability of classical CDs.
11.
Clerk: Hello. Levin’s Music.
Ariel: Hello. I was ________ if you ________ classical CD’s.
Correct Answer
C. Carry
Explanation
The correct answer is "carry." Ariel is asking the clerk if they have or sell classical CDs. The word "carry" in this context means to have or stock a particular item for sale.
12.
Clerk: Yes, we have a pretty large________. What are you looking for?
Ariel: I’m trying to find the latest Reunion Island Ensemble CD.
Correct Answer
D. Selection
Explanation
The conversation between the clerk and Ariel suggests that the blank should be filled with a word that refers to a variety of options or choices. Ariel is looking for a specific CD, indicating that there are multiple CDs available for selection. Therefore, the correct answer is "selection."
13.
Clerk: I’m not sure we have that in ________. We have a lot of CD’s on back order. Can I put you on hold while I check?
Ariel: Sure.
Correct Answer
C. Stock
Explanation
The correct answer is "stock". In the conversation, the clerk mentions that they are not sure if they have the item in question. They mention that they have a lot of CDs on back order, indicating that they are referring to the inventory or stock of items in the store. Therefore, "stock" is the most appropriate answer.
14.
Clerk: Okay. We have one copy of their 2005 CD left. Is that the one you’re ________?
Ariel: Yes, it is. How much is it?
Correct Answer
B. Looking for
Explanation
In the conversation, Ariel confirms that the CD the clerk mentioned is the one she is interested in. She asks about the price, indicating that she is indeed looking for that specific CD. Therefore, the correct answer is "looking for".
15.
Clerk: Let me check the price. It’s $17.95.
Ariel: That’s great. Could you ________ that for me?
Correct Answer
A. Hold
Explanation
Ariel is asking the clerk to "hold" the price of $17.95 for her. This means that she wants the clerk to reserve or keep that price for her, possibly because she needs to confirm or decide something before making the purchase.
16.
Ariel: It’s Ariel, A-R-I-E-L. What are your ________?
Clerk: We’re open weekdays from 9:00 a.m. to 9 p.m., and 9:00 to 6:00 on weekends.
Correct Answer
A. Store hours
Explanation
The question asks for the missing word in Ariel's statement. Ariel is asking about the store's operating hours, specifically when they are open. The clerk's response provides the information about the store's hours of operation, confirming that the missing word is "store hours."
17.
Clerk: We can reserve it for you for 24 hours. When you come in, just go to the customer service ________. What’s your name?
Correct Answer
D. Desk
Explanation
In the given conversation, the clerk is informing the customer that they can reserve something for them for 24 hours. The customer is then instructed to go to the customer service [Blank] when they come in. Based on the context, the most appropriate word to fill in the blank would be "desk". The customer should go to the customer service desk when they arrive.
18.
Ariel: I’ll be in later today to________. Thanks a lot for your help.
Correct Answer
C. Pick that up
Explanation
In the given conversation, Ariel is expressing gratitude for the help and informing that she will be coming in later. The phrase "pick that up" is the correct answer because it is grammatically correct and contextually appropriate. It implies that Ariel needs to pick up a specific item mentioned earlier in the conversation.
19.
Clerk: It’s no problem. Is there ________ I can help you with?
Correct Answer
C. Anything else
Explanation
The correct answer is "anything else". In this context, the clerk is offering their assistance to the person they are speaking to. By saying "Is there anything else I can help you with?", the clerk is implying that they have already helped the person with something, and they are now asking if there is any additional assistance they can provide.