Kossa Review Assessment Test 1

34 Questions
Kossa Review Assessment Test 1

Read each question carefully and provide the correct answer.

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Questions and Answers
  • 1. 
  • 2. 
    What is the total cash received if the register tapes shwo sales of:  $50, $100, $45, $30?
  • 3. 
    After reconciling the bank statement, service charges should be recorded in the:
    • A. 

      Bank statement worksheet

    • B. 

      Journal

    • C. 

      Balance sheet

    • D. 

      Ledger

  • 4. 
    Given the following information, what would the corrected check register balance be?Bank Statement Balance=$1200Service Charges on the Bank Statement=$25Interest Earned on the Bank Statement=$100
  • 5. 
    • A. 

      Word processing software (Word)

    • B. 

      Spreadsheet software (Excel)

    • C. 

      Database software (Access)

    • D. 

      Presentation graphics software (PowerPoint)

  • 6. 
    Which of the following is true about a General Journal?
    • A. 

      Two debits are recorded for each transaction

    • B. 

      All entries are recorded in the general columns

    • C. 

      Debits must equal credits

    • D. 

      Information for the journal comes from the General Ledger

  • 7. 
     Calculate the amount of the following deposit:Coins--five dimes, ten quarters, three nickels, two halvesBills--two fives, three tens, four twenties, two fiftiesChecks--$25.00, $15.00, $50.25
  • 8. 
    Checking accounts should be reconciled
    • A. 

      Weekly

    • B. 

      Monthly

    • C. 

      Yearly

    • D. 

      Daily

  • 9. 
  • 10. 
    • A. 

      November 24th

    • B. 

      December 24th

    • C. 

      October 24th

    • D. 

      January 24th

  • 11. 
    Discussing company information with friends and/or relatives may result in which of the following?
    • A. 

      Embarrassing the company

    • B. 

      Financial loss for the company

    • C. 

      Breach of confidentiality

    • D. 

      All of the above

  • 12. 
    An employee who arrives to work and meetings on time is displaying this characteristic:
    • A. 

      Responsibility

    • B. 

      Punctuality

    • C. 

      Tardiness

    • D. 

      Insuboardination

  • 13. 
    Employees should view constructive criticism as
    • A. 

      Negatively

    • B. 

      As a personal attack

    • C. 

      As a positive review and plan for growth

    • D. 

      A reprimand or warning

  • 14. 
    All of the following are routine maintenance activities that should be performed on your computer except:
    • A. 

      Defrag

    • B. 

      Delete temporary files

    • C. 

      Scan the hard drive for viruses or other problems

    • D. 

      Delete files saved on the desktop

  • 15. 
    All of the following are examples of workplace diversity except:
    • A. 

      Males and females

    • B. 

      Written and oral communication in more that one language

    • C. 

      Employees all of the same age group

    • D. 

      Employees of different cultures and religions

  • 16. 
    A secured filing system is not needed which of the following?
    • A. 

      Documents with personal information

    • B. 

      Documents of daily communication and activity

    • C. 

      Faxed documents

    • D. 

      Banking and financial information

  • 17. 
    You are completing a job application and some of the required information doesn't apply to you.  What should you do?
    • A. 

      Leave it blank

    • B. 

      Write NA for not applicable

    • C. 

      Write "doesn't apply"

    • D. 

      Write IDK

  • 18. 
    Working in a team environment provides you with a group of sources and possible solutions to problems.
    • A. 

      True

    • B. 

      False

  • 19. 
    What is the best source for updated comput knowledge?
    • A. 

      PC World magazine

    • B. 

      Your friend

    • C. 

      A vendor/salesperson

    • D. 

      A textbook

  • 20. 
    If you needed to find a zip code that you did not know, you could look it up on the United States Postal Service website which is:
    • A. 

      Www.ups.com

    • B. 

      Www.usps.gov

    • C. 

      Www.usps.net

    • D. 

      Www.postoffice.com

  • 21. 
    There is certain personal information that should be included on a resume.  which of the following is not something you should include?
    • A. 

      Name

    • B. 

      Address

    • C. 

      Age

    • D. 

      E-mail address

  • 22. 
    • A. 

      Fax numbrs

    • B. 

      Phone numbers

    • C. 

      Employee's extension numbers

    • D. 

      Employee's personal phone numbers

  • 23. 
    Which of the following characteristics are important for an employee to provide good customer service?
    • A. 

      Enthusiastic and confident

    • B. 

      Friendly and positive

    • C. 

      Quiet and shy

    • D. 

      Both A and B

  • 24. 
    Each of the following are guidelines to follow when answering the phone EXCEPT:
    • A. 

      Answer calls by the 2nd ring

    • B. 

      Smile when speaking

    • C. 

      Carry on a conversation with someone at your desk while answering

    • D. 

      Speak in a normal tone

  • 25. 
    This employee is normally the first person you encounter at a workplace and he/she usually answers the phone and greets visitors and clients.
    • A. 

      Secretary

    • B. 

      Administrative Assistant

    • C. 

      Bookkeeper

    • D. 

      Receptionist

  • 26. 
    This piece of equipment is necessary for a fax machine to be able to transfer data over a phone line:
    • A. 

      Keyboard

    • B. 

      Paper

    • C. 

      Modem

    • D. 

      Keypad

  • 27. 
    This reference book, used by most businesses, contains sample business forms and common procedures needed to work in an office:
    • A. 

      Office Reference Manual

    • B. 

      Procedure Guide

    • C. 

      Occupational outlook Handbook

    • D. 

      PBL Format Guide

  • 28. 
    A good way to reduce clutter and organize needed materials and supplies in your workspace is to use
    • A. 

      Multiple file folders

    • B. 

      Paperclips and post-it notes to label everything

    • C. 

      Use a desk organizer system

    • D. 

      Stack everything in a desk tray or your "In"box

  • 29. 
    Before a meeting, you may be asked to key this document which outlines the topics to be discussed at the meeting:
    • A. 

      Minutes

    • B. 

      Parliamentary Rules of Order

    • C. 

      Financial Report

    • D. 

      Agenda

  • 30. 
    You should do all of the following when participating in an interview EXCEPT:
    • A. 

      Arrive 1 hour early

    • B. 

      Arrive 15 minutes early

    • C. 

      Stand until the interviewer asks you to sit

    • D. 

      Dress modestly and conservatively

  • 31. 
    Which of the following is acceptable attire for an interview?
    • A. 

      Navy suit and minimum jewelry

    • B. 

      Red suit and lots of jewelry

    • C. 

      Shirt and jacket with no tie for men

    • D. 

      Dirty or scuffed shoues

  • 32. 
    The most important information to record on a phone message is:
    • A. 

      Name, company, and phone number of the caller

    • B. 

      Time Called

    • C. 

      Date called

    • D. 

      None of the above

  • 33. 
    You can find information about various careers in the
    • A. 

      Occupational Outlook Handbook

    • B. 

      Occupational Career Guide

    • C. 

      Career Resources

    • D. 

      College Catalog

  • 34. 
    Notes from a meeting should be transcribe into final form
    • A. 

      A week later

    • B. 

      The day before the next meeting

    • C. 

      The next month

    • D. 

      As soon as possible after the meeting