Review Quiz: KOSSA Assessment Test! Trivia

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  • 1/34 Questions

    Working in a team environment provides you with a group of sources and possible solutions to problems.

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About This Quiz

This Review Quiz is a Kossa Assessment Test! The Kentucky Occupational Skill Standards Assessment is a standardized test that was created by various educators, along with business representatives. It is recognized as a benchmark for students to understand a particular career program. So, this quiz has been developed for the practice session of the KOSSA exam. Be sure to try it!

Review Quiz: KOSSA Assessment Test! Trivia - Quiz

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  • 2. 

    What is the total cash received if the register tapes show sales of:  $50, $100, $45, $30?

    Explanation
    The total cash received can be calculated by adding up the sales amounts on the register tapes. In this case, the sales amounts are $50, $100, $45, and $30. Adding these amounts together gives a total of $225.

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  • 3. 

    The most important information to record on a phone message is:

    • Name, company, and phone number of the caller

    • Time Called

    • Date called

    • None of the above

    Correct Answer
    A. Name, company, and phone number of the caller
    Explanation
    The most important information to record on a phone message is the name, company, and phone number of the caller. This is crucial for proper identification and follow-up. The time and date called can also be helpful, but they are not as essential as the caller's contact information.

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  • 4. 

    Employees should view constructive criticism as

    • Negatively

    • As a personal attack

    • As a positive review and plan for growth

    • A reprimand or warning

    Correct Answer
    A. As a positive review and plan for growth
    Explanation
    Employees should view constructive criticism as a positive review and plan for growth because constructive criticism is intended to help employees improve their performance and develop their skills. It is not meant to attack or criticize them personally, but rather to provide feedback and guidance for their professional development. By viewing constructive criticism in a positive light, employees can see it as an opportunity to learn and grow, identify areas for improvement, and make necessary adjustments to enhance their performance. This mindset can lead to personal and professional growth, ultimately benefiting both the employee and the organization.

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  • 5. 

    Which of the following characteristics are important for an employee to provide good customer service?

    • Enthusiastic and confident

    • Friendly and positive

    • Quiet and shy

    • Both A and B

    Correct Answer
    A. Both A and B
    Explanation
    An employee who is enthusiastic and confident will be able to engage with customers in a positive and energetic manner, creating a welcoming and enjoyable experience. Additionally, being friendly and positive will contribute to building strong relationships with customers and ensuring their satisfaction. Therefore, both A (enthusiastic and confident) and B (friendly and positive) characteristics are important for an employee to provide good customer service.

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  • 6. 

    Calculate the amount of an $800 computer with a 15% sales discount.

    Correct Answer
    680, $680
    Explanation
    The question asks to calculate the amount of an $800 computer with a 15% sales discount. To calculate the discounted price, we need to subtract the discount amount from the original price. The discount amount can be found by multiplying the original price ($800) by the discount percentage (15% or 0.15). Therefore, the discount amount is $120. Subtracting $120 from $800 gives us $680, which is the final price of the computer after the discount.

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  • 7. 

    Notes from a meeting should be transcribe into final form

    • A week later

    • The day before the next meeting

    • The next month

    • As soon as possible after the meeting

    Correct Answer
    A. As soon as possible after the meeting
    Explanation
    The correct answer is "as soon as possible after the meeting". This is because transcribing the notes into final form immediately after the meeting ensures that the information is fresh in the transcriber's mind and reduces the chances of important details being forgotten or misunderstood. It also allows for timely distribution of the finalized notes to the relevant stakeholders, enabling them to review and take necessary actions promptly. Delaying the transcription by a week, the day before the next meeting, or the next month may lead to inaccuracies or incomplete information, causing potential confusion and inefficiencies.

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  • 8. 

    You are completing a job application and some of the required information doesn't apply to you.  What should you do?

    • Leave it blank

    • Write NA for not applicable

    • Write "doesn't apply"

    • Write IDK

    Correct Answer
    A. Write NA for not applicable
    Explanation
    When completing a job application, if some of the required information doesn't apply to you, the best course of action is to write "NA" for not applicable. This indicates to the employer that the information is not relevant to your situation and allows them to understand that you have acknowledged the requirement but it does not pertain to you.

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  • 9. 

    Which of the following is acceptable attire for an interview?

    • Navy suit and minimum jewelry

    • Red suit and lots of jewelry

    • Shirt and jacket with no tie for men

    • Dirty or scuffed shoues

    Correct Answer
    A. Navy suit and minimum jewelry
    Explanation
    A navy suit and minimum jewelry is considered acceptable attire for an interview because it presents a professional and polished appearance. Wearing a suit shows that the candidate takes the interview seriously and respects the formality of the occasion. Additionally, minimal jewelry is preferred as it avoids distractions and keeps the focus on the candidate's qualifications and skills.

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  • 10. 

    Given the following information, what would the corrected check register balance be?Bank Statement Balance=$1200Service Charges on the Bank Statement=$25Interest Earned on the Bank Statement=$100

    Correct Answer
    1275
    Explanation
    The corrected check register balance would be $1275. This is determined by adding the bank statement balance of $1200 with the interest earned on the bank statement of $100 and subtracting the service charges on the bank statement of $25.

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  • 11. 

    If you wanted to create a document to record and calculate Payroll for your business, which of the following applications would be most helpful?

    • Word processing software (Word)

    • Spreadsheet software (Excel)

    • Database software (Access)

    • Presentation graphics software (PowerPoint)

    Correct Answer
    A. Spreadsheet software (Excel)
    Explanation
    Spreadsheets are the most helpful application for recording and calculating payroll for a business. Excel, in particular, is designed for managing and analyzing numerical data, making it an ideal tool for creating payroll documents. It allows users to input employee information, track hours worked, calculate wages, and generate reports. With its built-in formulas and functions, Excel simplifies complex calculations and automates payroll processes. Additionally, it provides customizable templates and formatting options to create professional-looking payroll documents. Therefore, spreadsheet software like Excel is the most suitable choice for managing payroll efficiently.

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  • 12. 

    Discussing company information with friends and/or relatives may result in which of the following?

    • Embarrassing the company

    • Financial loss for the company

    • Breach of confidentiality

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Discussing company information with friends and/or relatives can lead to embarrassing the company as sensitive information might be shared inappropriately. It can also result in financial loss for the company if confidential information is leaked to competitors or used for personal gain. Additionally, it constitutes a breach of confidentiality, as employees are expected to maintain the privacy of company information. Therefore, all of the above consequences can occur when discussing company information with friends and/or relatives.

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  • 13. 

    Most companies keep a telephone log of grequently used numbers easily accessible in the office.  Which of the following should NOT be included on this type of phone log?

    • Fax numbrs

    • Phone numbers

    • Employee's extension numbers

    • Employee's personal phone numbers

    Correct Answer
    A. Employee's personal phone numbers
    Explanation
    Employee's personal phone numbers should not be included on a telephone log of frequently used numbers in the office. This is because personal phone numbers are private information and should not be easily accessible to all employees. Including personal phone numbers on a phone log can lead to privacy concerns and potential misuse of personal information.

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  • 14. 

    All of the following are examples of workplace diversity except:

    • Males and females

    • Written and oral communication in more that one language

    • Employees all of the same age group

    • Employees of different cultures and religions

    Correct Answer
    A. Employees all of the same age group
    Explanation
    Workplace diversity refers to the inclusion of individuals from different backgrounds, cultures, and experiences. It aims to create a work environment that values and respects differences. In this context, having employees of the same age group does not contribute to workplace diversity as it does not bring in a variety of perspectives and experiences. Age diversity can bring different viewpoints, skills, and knowledge to the table, which can enhance creativity, problem-solving, and decision-making within the organization.

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  • 15. 

    If you needed to find a zip code that you did not know, you could look it up on the United States Postal Service website which is:

    • Www.ups.com

    • Www.usps.gov

    • Www.usps.net

    • Www.postoffice.com

    Correct Answer
    A. Www.usps.gov
    Explanation
    The correct answer is www.usps.gov. This is because the United States Postal Service (USPS) is the official postal service of the United States, and their website is www.usps.gov. It provides various services, including the ability to look up zip codes for different locations. The other websites mentioned, such as www.ups.com, www.usps.net, and www.postoffice.com, are not the official USPS website and may not provide accurate or up-to-date information.

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  • 16. 

    A good way to reduce clutter and organize needed materials and supplies in your workspace is to use

    • Multiple file folders

    • Paperclips and post-it notes to label everything

    • Use a desk organizer system

    • Stack everything in a desk tray or your "In"box

    Correct Answer
    A. Use a desk organizer system
    Explanation
    Using a desk organizer system is a good way to reduce clutter and organize needed materials and supplies in your workspace. This system typically includes compartments, drawers, and trays that can be used to store and categorize different items. It allows for easy access and visibility of your materials, making it easier to find what you need when you need it. By using a desk organizer system, you can maintain a clean and organized workspace, which can improve productivity and efficiency.

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  • 17. 

    Reconcile a checking account with the following information:Bank Statement Balance = $750Outstanding Deposits: $50, $250Outstanding Checks:  $10, $25, $100What is the new balance?

    Correct Answer
    915
    Explanation
    To reconcile a checking account, we need to add up the bank statement balance and the outstanding deposits, and then subtract the outstanding checks. In this case, the outstanding deposits amount to $50 + $250 = $300. The outstanding checks amount to $10 + $25 + $100 = $135. Therefore, the new balance would be $750 + $300 - $135 = $915.

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  • 18. 

    Each of the following are guidelines to follow when answering the phone EXCEPT:

    • Answer calls by the 2nd ring

    • Smile when speaking

    • Carry on a conversation with someone at your desk while answering

    • Speak in a normal tone

    Correct Answer
    A. Carry on a conversation with someone at your desk while answering
    Explanation
    The correct answer is "Carry on a conversation with someone at your desk while answering." This is because it is not appropriate to engage in a separate conversation while answering a phone call as it can be distracting and disrespectful to the caller. It is important to give full attention to the person on the other end of the line and provide them with a professional and courteous interaction.

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  • 19. 

    You should do all of the following when participating in an interview EXCEPT:

    • Arrive 1 hour early

    • Arrive 15 minutes early

    • Stand until the interviewer asks you to sit

    • Dress modestly and conservatively

    Correct Answer
    A. Arrive 1 hour early
    Explanation
    Arriving 1 hour early is not a recommended action when participating in an interview. It is important to be punctual, but arriving excessively early can be seen as inappropriate and may inconvenience the interviewer. It is generally advised to arrive 10-15 minutes early to allow for any unforeseen circumstances and to show respect for the interviewer's time.

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  • 20. 

    A secured filing system is not needed which of the following?

    • Documents with personal information

    • Documents of daily communication and activity

    • Faxed documents

    • Banking and financial information

    Correct Answer
    A. Documents of daily communication and activity
    Explanation
    A secured filing system is not needed for documents of daily communication and activity because they typically do not contain sensitive or confidential information. These documents usually include routine correspondence, memos, and other non-sensitive materials that do not require special protection. On the other hand, documents with personal information, faxed documents, and banking and financial information are more sensitive and should be stored securely to prevent unauthorized access or identity theft.

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  • 21. 

    This piece of equipment is necessary for a fax machine to be able to transfer data over a phone line:

    • Keyboard

    • Paper

    • Modem

    • Keypad

    Correct Answer
    A. Modem
    Explanation
    A modem is necessary for a fax machine to transfer data over a phone line. A modem is a device that converts digital signals from the fax machine into analog signals that can be transmitted over a phone line, and vice versa. It allows the fax machine to communicate with other fax machines or devices connected to the phone line, enabling the transmission of fax data. A keyboard, paper, and keypad are not directly involved in the data transfer process and do not play a role in connecting the fax machine to the phone line.

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  • 22. 

     Calculate the amount of the following deposit: Coins--five dimes, ten quarters, three nickels, two halves Bills--two fives, three tens, four twenties, two fifties Checks--$25.00, $15.00, $50.25

    Correct Answer
    314.40
    Explanation
    1. Coins:
    Five dimes: 5 × $0.10 = $0.50
    Ten quarters: 10 × $0.25 = $2.50
    Three nickels: 3 × $0.05 = $0.15
    Two halves (half dollars): 2 × $0.50 = $1.00
    Total coins: $0.50 + $2.50 + $0.15 + $1.00 = $4.15
    2. Bills:
    Two fives: 2 × $5 = $10
    Three tens: 3 × $10 = $30
    Four twenties: 4 × $20 = $80
    Two fifties: 2 × $50 = $100
    Total bills: $10 + $30 + $80 + $100 = $220
    3. Checks:
    Check 1: $25.00
    Check 2: $15.00
    Check 3: $50.25
    Total checks: $25.00 + $15.00 + $50.25 = $90.25
    Final Total:
    Coins ($4.15) + Bills ($220) + Checks ($90.25) = $314.40
    So, the total deposit amount is $314.40.

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  • 23. 

    Before a meeting, you may be asked to key this document which outlines the topics to be discussed at the meeting:

    • Minutes

    • Parliamentary Rules of Order

    • Financial Report

    • Agenda

    Correct Answer
    A. Agenda
    Explanation
    The document that outlines the topics to be discussed at a meeting is called an agenda. It serves as a guide for the meeting, providing a structured plan and timeline for the discussion. The agenda helps to keep the meeting organized and ensures that all necessary topics are covered. It is usually prepared in advance and distributed to the participants so that they can come prepared and know what to expect in the meeting. Minutes are a record of the discussions and decisions made during the meeting, Parliamentary Rules of Order are guidelines for conducting the meeting, and a Financial Report provides financial information.

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  • 24. 

    There is certain personal information that should be included on a resume.  which of the following is not something you should include?

    • Name

    • Address

    • Age

    • E-mail address

    Correct Answer
    A. Age
    Explanation
    Age is not something that should be included on a resume because it can lead to potential discrimination based on age. Including age can give employers a basis for making decisions about an applicant's suitability for a position, which goes against equal opportunity employment practices. It is more important for employers to focus on an applicant's qualifications, skills, and experience rather than their age.

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  • 25. 

    This employee is normally the first person you encounter at a workplace and he/she usually answers the phone and greets visitors and clients.

    • Secretary

    • Administrative Assistant

    • Bookkeeper

    • Receptionist

    Correct Answer
    A. Receptionist
    Explanation
    A receptionist is typically the first person you encounter at a workplace and is responsible for answering the phone and greeting visitors and clients. They play a crucial role in creating a positive first impression and providing assistance to anyone entering the premises. Secretaries, administrative assistants, and bookkeepers may have different roles and responsibilities within an organization, but they are not usually the first point of contact for visitors and clients.

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  • 26. 

    You are the bookkeeper for your company and you receive an invoice with the following terms of payment:  November 25th, 4/10, net/60What is the last day you can make the payment and still recieve the discount?

    • November 24th

    • December 24th

    • October 24th

    • January 24th

    Correct Answer
    A. November 24th
    Explanation
    The terms of payment state that there is a 4% discount if the payment is made within 10 days. Since the invoice is dated November 25th, the last day to make the payment and receive the discount would be 10 days prior, which is November 24th.

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  • 27. 

    What is the best source for updated comput knowledge?

    • PC World magazine

    • Your friend

    • A vendor/salesperson

    • A textbook

    Correct Answer
    A. PC World magazine
    Explanation
    PC World magazine is the best source for updated computer knowledge because it is a reputable publication that specializes in providing information and reviews about technology, including computers. The magazine is known for its in-depth articles, expert analysis, and up-to-date information on the latest trends, products, and developments in the world of computers. It is widely recognized as a reliable source of information for both casual users and professionals seeking to stay informed about the ever-evolving field of computer technology.

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  • 28. 

    All of the following are routine maintenance activities that should be performed on your computer except:

    • Defrag

    • Delete temporary files

    • Scan the hard drive for viruses or other problems

    • Delete files saved on the desktop

    Correct Answer
    A. Delete files saved on the desktop
    Explanation
    Deleting files saved on the desktop is not a routine maintenance activity that should be performed on a computer. Routine maintenance activities typically involve tasks such as defragmenting the hard drive, deleting temporary files, and scanning for viruses or other problems. Deleting files saved on the desktop is more of a personal organization preference rather than a necessary maintenance task for the computer's performance or security.

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  • 29. 

    Checking accounts should be reconciled

    • Weekly

    • Monthly

    • Yearly

    • Daily

    Correct Answer
    A. Monthly
    Explanation
    Reconciling a checking account involves comparing the bank statement with the account holder's records to ensure they match. This process helps identify any discrepancies, such as missing or unauthorized transactions. While it is important to reconcile regularly, doing it on a daily basis may be too frequent and time-consuming. Yearly reconciliation may not be frequent enough to catch errors or fraudulent activities in a timely manner. Therefore, reconciling a checking account on a monthly basis strikes a balance between staying on top of the account's accuracy and efficiency.

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  • 30. 

    An employee who arrives to work and meetings on time is displaying this characteristic:

    • Responsibility

    • Punctuality

    • Tardiness

    • Insuboardination

    Correct Answer
    A. Punctuality
    Explanation
    Punctuality refers to the act of being on time and meeting deadlines consistently. An employee who arrives to work and meetings on time demonstrates punctuality, which is a valuable characteristic in the workplace. Being punctual shows reliability, professionalism, and respect for others' time. It also indicates a sense of responsibility and commitment towards one's work.

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  • 31. 

    This reference book, used by most businesses, contains sample business forms and common procedures needed to work in an office:

    • Office Reference Manual

    • Procedure Guide

    • Occupational outlook Handbook

    • PBL Format Guide

    Correct Answer
    A. Office Reference Manual
    Explanation
    The Office Reference Manual is the correct answer because it is a reference book commonly used by businesses. It contains sample business forms and common procedures that are necessary for office work. The other options, such as the Procedure Guide, Occupational Outlook Handbook, and PBL Format Guide, do not specifically mention the inclusion of sample forms and common office procedures.

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  • 32. 

    You can find information about various careers in the

    • Occupational Outlook Handbook

    • Occupational Career Guide

    • Career Resources

    • College Catalog

    Correct Answer
    A. Occupational Outlook Handbook
    Explanation
    The Occupational Outlook Handbook provides information about various careers. It is a comprehensive resource that offers detailed descriptions of job duties, education and training requirements, salary information, and job outlook for different occupations. It is a valuable tool for individuals who are exploring career options or seeking to make informed decisions about their career paths.

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  • 33. 

    Which of the following is true about a General Journal?

    • Two debits are recorded for each transaction

    • All entries are recorded in the general columns

    • Debits must equal credits

    • Information for the journal comes from the General Ledger

    Correct Answer
    A. Debits must equal credits
    Explanation
    The statement "debits must equal credits" is true about a General Journal. In accounting, every transaction must be recorded with equal debits and credits in order to maintain the balance of the accounting equation. This ensures that the total assets equal the total liabilities and equity. By following this principle, the General Journal helps in accurately recording and summarizing all financial transactions.

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  • 34. 

    After reconciling the bank statement, service charges should be recorded in the:

    • Bank statement worksheet

    • Journal

    • Balance sheet

    • Ledger

    Correct Answer
    A. Journal
    Explanation
    After reconciling the bank statement, service charges should be recorded in the journal. The journal is the book of original entry where all financial transactions are initially recorded. Service charges are considered an expense and should be recorded in the journal to ensure accurate financial reporting. The bank statement worksheet is used to reconcile the bank statement with the company's records, not to record specific transactions. The balance sheet is a financial statement that shows the company's assets, liabilities, and equity, but it is not the appropriate place to record service charges. The ledger is a book that contains all the accounts of the company, but service charges should be recorded in the journal first before being posted to the appropriate ledger accounts.

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