Review Quiz: KOSSA Assessment Test! Trivia
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For a short description, the Kentucky Occupational Skill Standards Assessment (KOSSA) is a standardized test which was created by various educators along with business representatives. It is recognized as a benchmark for students to understand a particular career program. So, this quiz has been developed for the practice session of the KOSSA exam.
- 1.
- 2.
- 3.After reconciling the bank statement, service charges should be recorded in the:
- A.
Bank statement worksheet
- B.
Journal
- C.
Balance sheet
- D.
Ledger
- 4.Given the following information, what would the corrected check register balance be?Bank Statement Balance=$1200Service Charges on the Bank Statement=$25Interest Earned on the Bank Statement=$100
- 5.
- A.
Word processing software (Word)
- B.
Spreadsheet software (Excel)
- C.
Database software (Access)
- D.
Presentation graphics software (PowerPoint)
- 6.Which of the following is true about a General Journal?
- A.
Two debits are recorded for each transaction
- B.
All entries are recorded in the general columns
- C.
Debits must equal credits
- D.
Information for the journal comes from the General Ledger
- 7.
- 8.Checking accounts should be reconciled
- A.
Weekly
- B.
Monthly
- C.
Yearly
- D.
Daily
- 9.
- 10.
- A.
November 24th
- B.
December 24th
- C.
October 24th
- D.
January 24th
- 11.Discussing company information with friends and/or relatives may result in which of the following?
- A.
Embarrassing the company
- B.
Financial loss for the company
- C.
Breach of confidentiality
- D.
All of the above
- 12.An employee who arrives to work and meetings on time is displaying this characteristic:
- A.
Responsibility
- B.
Punctuality
- C.
Tardiness
- D.
Insuboardination
- 13.Employees should view constructive criticism as
- A.
Negatively
- B.
As a personal attack
- C.
As a positive review and plan for growth
- D.
A reprimand or warning
- 14.All of the following are routine maintenance activities that should be performed on your computer except:
- A.
Defrag
- B.
Delete temporary files
- C.
Scan the hard drive for viruses or other problems
- D.
Delete files saved on the desktop
- 15.All of the following are examples of workplace diversity except:
- A.
Males and females
- B.
Written and oral communication in more that one language
- C.
Employees all of the same age group
- D.
Employees of different cultures and religions
- 16.A secured filing system is not needed which of the following?
- A.
Documents with personal information
- B.
Documents of daily communication and activity
- C.
Faxed documents
- D.
Banking and financial information
- 17.You are completing a job application and some of the required information doesn't apply to you. What should you do?
- A.
Leave it blank
- B.
Write NA for not applicable
- C.
Write "doesn't apply"
- D.
Write IDK
- 18.Working in a team environment provides you with a group of sources and possible solutions to problems.
- A.
True
- B.
False
- 19.What is the best source for updated comput knowledge?
- A.
PC World magazine
- B.
Your friend
- C.
A vendor/salesperson
- D.
A textbook
- 20.If you needed to find a zip code that you did not know, you could look it up on the United States Postal Service website which is:
- A.
Www.ups.com
- B.
Www.usps.gov
- C.
Www.usps.net
- D.
Www.postoffice.com
- 21.There is certain personal information that should be included on a resume. which of the following is not something you should include?
- A.
Name
- B.
Address
- C.
Age
- D.
E-mail address
- 22.
- A.
Fax numbrs
- B.
Phone numbers
- C.
Employee's extension numbers
- D.
Employee's personal phone numbers
- 23.Which of the following characteristics are important for an employee to provide good customer service?
- A.
Enthusiastic and confident
- B.
Friendly and positive
- C.
Quiet and shy
- D.
Both A and B
- 24.Each of the following are guidelines to follow when answering the phone EXCEPT:
- A.
Answer calls by the 2nd ring
- B.
Smile when speaking
- C.
Carry on a conversation with someone at your desk while answering
- D.
Speak in a normal tone
- 25.This employee is normally the first person you encounter at a workplace and he/she usually answers the phone and greets visitors and clients.
- A.
Secretary
- B.
Administrative Assistant
- C.
Bookkeeper
- D.
Receptionist
- 26.This piece of equipment is necessary for a fax machine to be able to transfer data over a phone line:
- A.
Keyboard
- B.
Paper
- C.
Modem
- D.
Keypad
- 27.This reference book, used by most businesses, contains sample business forms and common procedures needed to work in an office:
- A.
Office Reference Manual
- B.
Procedure Guide
- C.
Occupational outlook Handbook
- D.
PBL Format Guide
- 28.A good way to reduce clutter and organize needed materials and supplies in your workspace is to use
- A.
Multiple file folders
- B.
Paperclips and post-it notes to label everything
- C.
Use a desk organizer system
- D.
Stack everything in a desk tray or your "In"box
- 29.Before a meeting, you may be asked to key this document which outlines the topics to be discussed at the meeting:
- A.
Minutes
- B.
Parliamentary Rules of Order
- C.
Financial Report
- D.
Agenda
- 30.You should do all of the following when participating in an interview EXCEPT:
- A.
Arrive 1 hour early
- B.
Arrive 15 minutes early
- C.
Stand until the interviewer asks you to sit
- D.
Dress modestly and conservatively
- 31.
- A.
Navy suit and minimum jewelry
- B.
Red suit and lots of jewelry
- C.
Shirt and jacket with no tie for men
- D.
Dirty or scuffed shoues
- 32.The most important information to record on a phone message is:
- A.
Name, company, and phone number of the caller
- B.
Time Called
- C.
Date called
- D.
None of the above
- 33.You can find information about various careers in the
- A.
Occupational Outlook Handbook
- B.
Occupational Career Guide
- C.
Career Resources
- D.
College Catalog
- 34.Notes from a meeting should be transcribe into final form
- A.
A week later
- B.
The day before the next meeting
- C.
The next month
- D.
As soon as possible after the meeting
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