Know Your Knowledge Base

What article number holds the procedure for MB Dish on Balcony Process?

What article number holds the AWN soft disconnect ticket procedure?

What is the phone number to give Metro customers who are looking for custom installs?(Please type the number in this format: xxx-xxx-xxxx)

Article: 8#102What option is pressed for laundry?

• 1

• 2

• 3

• 4

What is the second sentence in article 4#135?

• Free Swap if customer purchased receiver from Metro and is current on their bill

• Both Reconnect tickets must include the exact services (Speeds/Pkgs etc) that the customer is reconnecting as well as Jack Information

• The service is provided to a standard coaxial outlet and can be received without the use of a digital receiver

Which Xillient customers are exempt from the protection plan?

• None

• Exclusive Properties

• Bulk Customers

• There is no protection plan for Xillient

CSS Phone (VoIP):What does pressing *73 do?

• Dials voice mail

• Turns off call forwarding

• Turns on call forwarding

• Turns on the 'Do not disturb' function

• None of the above

What is a HUKK?

• Highly Unique Kilowatt Kernal

• Cable Modem System Analyzer

• The technical term for a 5LNB dish

• Homogonized Ukranian Knitting Knife

• A soccer channel provided by DIRECTV

True or False. A bulk METRO customer must pay their past due balance before we can schedule a service call?

• True

• False