Know Your Knowledge Base
10 Questions
| Total Attempts: 55
Questions and Answers
- 1.Article: 8#102What option is pressed for laundry?
- A.
1
- B.
2
- C.
3
- D.
4
- 2.Article: 8#106What is the extension number listed?
- 3.Which Xillient customers are exempt from the protection plan?
- A.
None
- B.
Exclusive Properties
- C.
Bulk Customers
- D.
There is no protection plan for Xillient
- 4.What is a HUKK?
- A.
Highly Unique Kilowatt Kernal
- B.
Cable Modem System Analyzer
- C.
The technical term for a 5LNB dish
- D.
Homogonized Ukranian Knitting Knife
- E.
A soccer channel provided by DIRECTV
- 5.What is the second sentence in article 4#135?
- A.
Free Swap if customer purchased receiver from Metro and is current on their bill
- B.
Both Reconnect tickets must include the exact services (Speeds/Pkgs etc) that the customer is reconnecting as well as Jack Information
- C.
The service is provided to a standard coaxial outlet and can be received without the use of a digital receiver
- 6.What article number holds the procedure for MB Dish on Balcony Process?
- 7.What article number holds the AWN soft disconnect ticket procedure?
- 8.What is the phone number to give Metro customers who are looking for custom installs?(Please type the number in this format: xxx-xxx-xxxx)
- 9.CSS Phone (VoIP):What does pressing *73 do?
- A.
Dials voice mail
- B.
Turns off call forwarding
- C.
Turns on call forwarding
- D.
Turns on the 'Do not disturb' function
- E.
None of the above
- 10.True or False. A bulk METRO customer must pay their past due balance before we can schedule a service call?
- A.
True
- B.
False
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