Know Your Knowledge Base

10 Questions | Total Attempts: 55

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Know Your Knowledge Base - Quiz

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Questions and Answers
  • 1. 
    Article: 8#102What option is pressed for laundry?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

  • 2. 
    Article: 8#106What is the extension number listed?
  • 3. 
    Which Xillient customers are exempt from the protection plan?
    • A. 

      None

    • B. 

      Exclusive Properties

    • C. 

      Bulk Customers

    • D. 

      There is no protection plan for Xillient

  • 4. 
    What is a HUKK?
    • A. 

      Highly Unique Kilowatt Kernal

    • B. 

      Cable Modem System Analyzer

    • C. 

      The technical term for a 5LNB dish

    • D. 

      Homogonized Ukranian Knitting Knife

    • E. 

      A soccer channel provided by DIRECTV

  • 5. 
    What is the second sentence in article 4#135?
    • A. 

      Free Swap if customer purchased receiver from Metro and is current on their bill

    • B. 

      Both Reconnect tickets must include the exact services (Speeds/Pkgs etc) that the customer is reconnecting as well as Jack Information

    • C. 

      The service is provided to a standard coaxial outlet and can be received without the use of a digital receiver

  • 6. 
    What article number holds the procedure for MB Dish on Balcony Process?
  • 7. 
    What article number holds the AWN soft disconnect ticket procedure?
  • 8. 
    What is the phone number to give Metro customers who are looking for custom installs?(Please type the number in this format: xxx-xxx-xxxx)
  • 9. 
    CSS Phone (VoIP):What does pressing *73 do?
    • A. 

      Dials voice mail

    • B. 

      Turns off call forwarding

    • C. 

      Turns on call forwarding

    • D. 

      Turns on the 'Do not disturb' function

    • E. 

      None of the above

  • 10. 
    True or False. A bulk METRO customer must pay their past due balance before we can schedule a service call?
    • A. 

      True

    • B. 

      False

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