Jetstar PBG Quiz

1. Connie Lee is calling in to price beat one of the fare that she saw online. She wants to fly from ADL-CNS. Agent Joseph checked the flight details provided by the customer however, he realized that the flight with Virgin Blue provided by Connie will stop in SYD prior to proceeding to its final destination. What does Joseph needs to do?

Proceed in processing the PBG but inform the customer that two PNRs will be created.

2. JQ 324 will depart from CHC 8:55 and will arrive AKL 12:10. Tiger Airways flight will depart CHC 9:05 and will arrive AKL 12:20. Is this flight comparable?

YES

NO

Yes, they are one hour of each other.

Explanation

Yes, they are one hour of each other.

3. Shannon wants to fly from SYD to MEL. Upon checking the site of Tiger Airways, she saw that they are cheaper by $25 AUD. She rang Jetstar call centre to do a PBG. The flight that she provided Agent Mike will arrived AVV. How should Agent Mike proceed with this call?

Search for another flight that will match the city pair

4. Maggie called in 04/02/2013 and is asking for a PBG. She mentioned JQ fare is higher by $18 AUD as compared to TT. She would like to book a flight on 04/06/2013. Can we process this for Maggie?

YES

NO

Yes, as the flight is still more than 72 hours away

Explanation

Yes, as the flight is still more than 72 hours away

5. John Sawyer saw a flight with Qantas going to HNL from SYD that only cost $788.00 AUD. He called Jetstar for a PBG. The flight with JQ will depart April 10th, 11:50. The flight with QF will depart April 10th, 23:30. Is this a valid PBG?

YES

NO

Yes. The flight is within the same day as Jetstar flight (or within 24 hours of each other).

Explanation

Yes. The flight is within the same day as Jetstar flight (or within 24 hours of each other).

6. Bryan Curtis wants to book a flight from SIN-BKK. The flight with Tiger Airways will depart 15:30 arriving BKK 16:55. 3k has a flight on the same day departing Singapore 14:25. Is this flight comparable?

YES

NO

No. The flight does not depart within one hour of each other.

Explanation

No. The flight does not depart within one hour of each other.

7. Sam Logan called to ask if there is a flight with JQ that would match the flight that he saw with Tiger Airways. He claims to be a loyal customer of Jetstar and would want to continue to use the service if he can get a better deal than the one he can see with Tiger Airways. Should Agent Belle proactively offer to search for a JQ flight for Mr. Logan in order to accommodate his request?

YES

NO

NO - The customer should provide us with the JQ flight details. Belle should not do the flight search for Mr. Sam Logan.

Explanation

NO - The customer should provide us with the JQ flight details. Belle should not do the flight search for Mr. Sam Logan.

8. Jennifer Thane is calling in about PBG. She provided both the flight details of JQ and Air New Zealand to Agent Albert. What does Albert needs to do first so that he can accurately compare the fare of the two airlines?

Open the Air New Zealand site and Open Jetstar Website

9. Agent Kristine has a customer who wants to price beat a SYD-BNE fare of Qantas. When she processed the PBG, she added a 20 kg baggage on the fare. Did she properly execute it?

YES

NO

Yes. Qantas is a full service airline. There basic fare comes with a 23kg checked baggage allowance. In processing PBG, Kristine needs to add 20kg on top of the fare that she is price beating.

Explanation

Yes. Qantas is a full service airline. There basic fare comes with a 23kg checked baggage allowance. In processing PBG, Kristine needs to add 20kg on top of the fare that she is price beating.

10. In the PBG process checklist, the first 7 items are considered very critical. Check all 7 in the choices below

Are they the same City pairs

Does the Competitor have Baggage included

Is it a Direct Flight

Does the competitor's flight depart more than 72 Hours?

Is it a Domestic/Trans-Tasman/3K and VF Intra Asia

Have you take the screenshot

Same Date of Travel

Did you save the screenshot in the appropriate folder

Do Flights depart within 1 hour on either side

Did you use the PBG calculator

Are you using a web rate?

Did you queue it to the correct PBG queue

Submit

Jetstar Pbg Quiz

2.

What first name or nickname would you like us to use?

2. JQ 324 will depart from CHC 8:55 and will arrive AKL 12:10. Tiger Airways flight will depart CHC 9:05 and will arrive AKL 12:20. Is this flight comparable?

3. Shannon wants to fly from SYD to MEL. Upon checking the site of Tiger Airways, she saw that they are cheaper by $25 AUD. She rang Jetstar call centre to do a PBG. The flight that she provided Agent Mike will arrived AVV. How should Agent Mike proceed with this call?

4. Maggie called in 04/02/2013 and is asking for a PBG. She mentioned JQ fare is higher by $18 AUD as compared to TT. She would like to book a flight on 04/06/2013. Can we process this for Maggie?

5. John Sawyer saw a flight with Qantas going to HNL from SYD that only cost $788.00 AUD. He called Jetstar for a PBG. The flight with JQ will depart April 10th, 11:50. The flight with QF will depart April 10th, 23:30. Is this a valid PBG?

6. Bryan Curtis wants to book a flight from SIN-BKK. The flight with Tiger Airways will depart 15:30 arriving BKK 16:55. 3k has a flight on the same day departing Singapore 14:25. Is this flight comparable?

8. Jennifer Thane is calling in about PBG. She provided both the flight details of JQ and Air New Zealand to Agent Albert. What does Albert needs to do first so that he can accurately compare the fare of the two airlines?

9. Agent Kristine has a customer who wants to price beat a SYD-BNE fare of Qantas. When she processed the PBG, she added a 20 kg baggage on the fare. Did she properly execute it?

10. In the PBG process checklist, the first 7 items are considered very critical. Check all 7 in the choices below