Jetstar Pbg Quiz
This is to measure your understanding of the PBG process. Choose the most appropriate answer:
- 1.
Agent Kristine has a customer who wants to price beat a SYD-BNE fare of Qantas. When she processed the PBG, she added a 20 kg baggage on the fare. Did she properly execute it?
- A.
YES
- B.
NO
Correct Answer
A. YESExplanation
Yes. Qantas is a full service airline. There basic fare comes with a 23kg checked baggage allowance. In processing PBG, Kristine needs to add 20kg on top of the fare that she is price beating.Rate this question:
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- 2.
Bryan Curtis wants to book a flight from SIN-BKK. The flight with Tiger Airways will depart 15:30 arriving BKK 16:55. 3k has a flight on the same day departing Singapore 14:25. Is this flight comparable?
- A.
YES
- B.
NO
Correct Answer
B. NOExplanation
No. The flight does not depart within one hour of each other.Rate this question:
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- 3.
Connie Lee is calling in to price beat one of the fare that she saw online. She wants to fly from ADL-CNS. Agent Joseph checked the flight details provided by the customer however, he realized that the flight with Virgin Blue provided by Connie will stop in SYD prior to proceeding to its final destination. What does Joseph needs to do?
- A.
Proceed in processing the PBG but inform the customer that two PNRs will be created.
- B.
Joseph needs to inform Ms. Connie Lee that the flight details she provided is not legible for PBG. The flight should be a direct flight and not a connecting one.
Correct Answer
B. Joseph needs to inform Ms. Connie Lee that the flight details she provided is not legible for PBG. The flight should be a direct flight and not a connecting one. -
- 4.
Sam Logan called to ask if there is a flight with JQ that would match the flight that he saw with Tiger Airways. He claims to be a loyal customer of Jetstar and would want to continue to use the service if he can get a better deal than the one he can see with Tiger Airways. Should Agent Belle proactively offer to search for a JQ flight for Mr. Logan in order to accommodate his request?
- A.
YES
- B.
NO
Correct Answer
B. NOExplanation
NO - The customer should provide us with the JQ flight details. Belle should not do the flight search for Mr. Sam Logan.Rate this question:
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- 5.
Maggie called in 04/02/2013 and is asking for a PBG. She mentioned JQ fare is higher by $18 AUD as compared to TT. She would like to book a flight on 04/06/2013. Can we process this for Maggie?
- A.
YES
- B.
NO
Correct Answer
A. YESExplanation
Yes, as the flight is still more than 72 hours awayRate this question:
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- 6.
Jennifer Thane is calling in about PBG. She provided both the flight details of JQ and Air New Zealand to Agent Albert. What does Albert needs to do first so that he can accurately compare the fare of the two airlines?
- A.
Open the Air New Zealand site and Open Jetstar Website
- B.
Albert needs to ask for the temp login of his supervisor so that he can get the PBG (web) rate of the JQ flight and compare it accordingly with the Air New Zealand fare
Correct Answer
B. Albert needs to ask for the temp login of his supervisor so that he can get the PBG (web) rate of the JQ flight and compare it accordingly with the Air New Zealand fare -
- 7.
Shannon wants to fly from SYD to MEL. Upon checking the site of Tiger Airways, she saw that they are cheaper by $25 AUD. She rang Jetstar call centre to do a PBG. The flight that she provided Agent Mike will arrived AVV. How should Agent Mike proceed with this call?
- A.
Search for another flight that will match the city pair
- B.
Agent Mike needs to inform Shannon that the city pair she provided is not comparable. Now, if she can find a JQ flight departing SYD and arriving MEL, then PBG is possible.
Correct Answer
B. Agent Mike needs to inform Shannon that the city pair she provided is not comparable. Now, if she can find a JQ flight departing SYD and arriving MEL, then PBG is possible. -
- 8.
John Sawyer saw a flight with Qantas going to HNL from SYD that only cost $788.00 AUD. He called Jetstar for a PBG. The flight with JQ will depart April 10th, 11:50. The flight with QF will depart April 10th, 23:30. Is this a valid PBG?
- A.
YES
- B.
NO
Correct Answer
A. YESExplanation
Yes. The flight is within the same day as Jetstar flight (or within 24 hours of each other).Rate this question:
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- 9.
JQ 324 will depart from CHC 8:55 and will arrive AKL 12:10. Tiger Airways flight will depart CHC 9:05 and will arrive AKL 12:20. Is this flight comparable?
- A.
YES
- B.
NO
Correct Answer
A. YESExplanation
Yes, they are one hour of each other.Rate this question:
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- 10.
In the PBG process checklist, the first 7 items are considered very critical. Check all 7 in the choices below
- A.
Are they the same City pairs
- B.
Does the Competitor have Baggage included
- C.
Is it a Direct Flight
- D.
Does the competitor's flight depart more than 72 Hours?
- E.
Is it a Domestic/Trans-Tasman/3K and VF Intra Asia
- F.
Have you take the screenshot
- G.
Same Date of Travel
- H.
Did you save the screenshot in the appropriate folder
- I.
Do Flights depart within 1 hour on either side
- J.
Did you use the PBG calculator
- K.
Are you using a web rate?
- L.
Did you queue it to the correct PBG queue
Correct Answer(s)
A. Are they the same City pairs
C. Is it a Direct Flight
D. Does the competitor's flight depart more than 72 Hours?
E. Is it a Domestic/Trans-Tasman/3K and VF Intra Asia
G. Same Date of Travel
I. Do Flights depart within 1 hour on either side
K. Are you using a web rate? -
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Current Version
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Mar 28, 2013Quiz Edited by
ProProfs Editorial Team -
Mar 28, 2013Quiz Created by
TinyEmber
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