IT's Your Call: True Or False
10 Questions
| Total Attempts: 39
Decide whether the following statements are true or false. The answers will be found on the next page.
Questions and Answers
- 1.It is best to always make sure your workstation is free of distractions before making or receiving a call.
- A.
True
- B.
False
- 2.The "cocktail theory" states that a person will always pay attention when their name is called.
- A.
True
- B.
False
- 3.When a customer is talking a lot and getting off on an unrelated subject, listen and don't interject.
- A.
True
- B.
False
- 4.When a customer takes a breath, that would be the right time politely interject.
- A.
True
- B.
False
- 5.It is best to make statements and ask questions that guides the customer back to the reason they called if they get off topic.
- A.
True
- B.
False
- 6.Problem solving for the customer is never enough, you must always SELL.
- A.
True
- B.
False
- 7.Know the product(s) you are selling so you are able to make educated suggestions to your customers.
- A.
True
- B.
False
- 8.Listen for clues when a customer is speaking.
- A.
True
- B.
False
- 9.It is ok to do something unrelated to the call when talking to a customer.
- A.
True
- B.
False
- 10.Customer objections can be used as valuable feedback.
- A.
True
- B.
False
Information security awareness is a relatively new and evolving part of information security which focus more on raising consciousness regarding potential risks of the rapidly evolving forms of electronic information and the...
Questions: 10 | Attempts: 1002 | Last updated: Mar 22, 2022
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Sample QuestionHackers can crack your passwords by repeatedly trying to guess it. This password cracking method is called:
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