IT's Your Call: True Or False

10 Questions | Total Attempts: 39

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Decide whether the following statements are true or false. The answers will be found on the next page.


Questions and Answers
  • 1. 
    It is best to always make sure your workstation is free of distractions before making or receiving a call.
    • A. 

      True

    • B. 

      False

  • 2. 
    The "cocktail theory" states that a person will always pay attention when their name is called.
    • A. 

      True

    • B. 

      False

  • 3. 
    When a customer is talking a lot and getting off on an unrelated subject, listen and don't interject.
    • A. 

      True

    • B. 

      False

  • 4. 
    When a customer takes a breath, that would be the right time politely interject.
    • A. 

      True

    • B. 

      False

  • 5. 
    It is best to make statements and ask questions that guides the customer back to the reason they called if they get off topic.
    • A. 

      True

    • B. 

      False

  • 6. 
    Problem solving for the customer is never enough, you must always SELL.
    • A. 

      True

    • B. 

      False

  • 7. 
    Know the product(s) you are selling so you are able to make educated suggestions to your customers.
    • A. 

      True

    • B. 

      False

  • 8. 
    Listen for clues when a customer is speaking.
    • A. 

      True

    • B. 

      False

  • 9. 
    It is ok to do something unrelated to the call when talking to a customer.
    • A. 

      True

    • B. 

      False

  • 10. 
    Customer objections can be used as valuable feedback.
    • A. 

      True

    • B. 

      False

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