It Essentials Chapters 1-10

31 Questions | Total Attempts: 149

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It Essentials Quizzes & Trivia

Cisco IT Essentials final chapters 1-10 revision


Questions and Answers
  • 1. 
    Which type of ROM can be erased using UV light?
    • A. 

      PROM

    • B. 

      EPROM

    • C. 

      ROM

    • D. 

      EEPROM

  • 2. 
    Which type of error checking detects multiple bit errors and corrects single bit errors?
  • 3. 
    Which cable has 40 pins and 80 conductors and is used to connect drives to the drive controller on the motherboard
  • 4. 
    Which CPU architecture uses a relatively small set of instructions and are designed to execture them rapidly?
    • A. 

      CISC

    • B. 

      RISC

    • C. 

      Hyper-threading

    • D. 

      Dual Core CPU

  • 5. 
    Which cable has an IEEE of 1284, transfers at 8 bits and has a maximum length of 15ft?
    • A. 

      Firewire

    • B. 

      USB

    • C. 

      Parallel

    • D. 

      SATA

  • 6. 
    What is 32/64 bit and is the most commonly used expansion slot on a motherboard?
  • 7. 
    What does MTBF stand for
  • 8. 
    What are the two types of parallel ports used for printers?
    • A. 

      LPT1

    • B. 

      EPP

    • C. 

      USB

    • D. 

      ECP

  • 9. 
    Which laser printer stage scans the photosensitive drum with a laser to create a invisible latent image?
    • A. 

      Cleaning

    • B. 

      Conditining

    • C. 

      Writing

    • D. 

      Developing

    • E. 

      Transfering

  • 10. 
    This type of method used in inkjet printer nozzles uses bubbles of steam to force ink thorugh...
  • 11. 
    What should be avoided when dealing with customers?
    • A. 

      Minimizing Problems

    • B. 

      Keeping Focused

    • C. 

      Negative Attitude and Tone

    • D. 

      Listening Carefully

  • 12. 
    What is the contract that defines expectations between the organisation and the service vendor to provide a agreed-upon level of support?
  • 13. 
    What information is subject to ethical customers?
    • A. 

      E-mails

    • B. 

      Phone Lists

    • C. 

      Record or data on the computer

    • D. 

      Hard copies of files, info or data left on the disk

    • E. 

      All of the Above

  • 14. 
    Which two skills are the most important for a computer technician to posses?
    • A. 

      Communication

    • B. 

      Computer Repair

    • C. 

      Task Maintenance

    • D. 

      Work Escalation

  • 15. 
    Which type of user interface provides graphical representations of the files, folders and programs on a computer
  • 16. 
    Which key enableles the user to enter safe mode?
    • A. 

      F12

    • B. 

      DEL

    • C. 

      F8

    • D. 

      ESC

  • 17. 
    Which file system format is reccomended for a XP install with large file support
    • A. 

      FAT16

    • B. 

      FAT32

    • C. 

      NTFS

    • D. 

      DOS

  • 18. 
    What is step 2 of the troubleshooting process?
    • A. 

      Try Quick Solutions First

    • B. 

      Verify the Obvious Issues

    • C. 

      Gather Data from the Customer

    • D. 

      Gather Data from the Ciomputer

  • 19. 
    What is used to help keep the CPU cool
  • 20. 
    Which tool is used to view system, user or software errors on a computer?
    • A. 

      Device Manager

    • B. 

      Event Viewer

    • C. 

      DOS

    • D. 

      Control Panel

  • 21. 
    Which type of question should be used to intially verify the problem?
    • A. 

      Closed

    • B. 

      Open

    • C. 

      Specific

    • D. 

      Technical

  • 22. 
    What is the 5th layer in the OSI model
    • A. 

      Transport

    • B. 

      Session

    • C. 

      Presentation

    • D. 

      Network

  • 23. 
    What dynamically assigns an IP address?
  • 24. 
    In which LAN topology are hosts connected to a central point
    • A. 

      Ring

    • B. 

      Star

    • C. 

      Bus

    • D. 

      Mesh

  • 25. 
    Which networking protocol translates a domain name into a unique IP address
    • A. 

      TCP/IP

    • B. 

      DNS

    • C. 

      ARP

    • D. 

      HTTP

  • 26. 
    IIf the first two octects indicate the network portion what is its class?
  • 27. 
    What type of memory is used in Laptops?
    • A. 

      DIMM

    • B. 

      RIMM

    • C. 

      SODIMM

    • D. 

      SIMM

  • 28. 
    Which power management control was used prior to the Advance Configuration and Power Interface
  • 29. 
    What is the newer type of PC Card called
    • A. 

      PCMCIA

    • B. 

      PC CardBus

    • C. 

      Express Card

    • D. 

      Compact Flash

  • 30. 
    Which laptop device is comonly hot swappable
    • A. 

      Display

    • B. 

      Optical Drive

    • C. 

      RAM

    • D. 

      Internal Hard-drive

  • 31. 
    Which type of PC Card is 5.5mm in thickness, 65.6 x 54mm in size