Information Technology Systems Exam

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1. USB devices can hold virus'

Explanation

USB devices can hold viruses because they can be easily infected when connected to an infected computer or when files from an infected computer are transferred onto the device. Viruses can hide in the files and folders stored on the USB device and can spread to other computers when the infected device is connected to them. Therefore, it is important to be cautious when using USB devices and to regularly scan them for viruses to prevent the spread of malware.

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About This Quiz
Information Technology Systems Exam - Quiz

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This should be completed under examinations conditions. Please do not communicate with anyone else during this test.
This examination will explore Project Design, Mobile Applications and 21st... see moreCentury Learning.
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2. Windows 7 is the operating system for the iPhone 4

Explanation

The given statement is false because Windows 7 is not the operating system for the iPhone 4. The iPhone 4 uses iOS as its operating system, which is developed by Apple specifically for their mobile devices. Windows 7 is a Microsoft operating system primarily used for personal computers, not iPhones. Therefore, the correct answer is false.

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3. Effective verbal communication involves

Explanation

Effective verbal communication involves speaking clearly and looking at the person. This is because clear speech ensures that the message is understood by the listener, while maintaining eye contact shows attentiveness and engagement in the conversation. Both elements contribute to effective communication by promoting understanding and building rapport between the speaker and the listener.

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4. A storyboard is drawn up in the design phase and used to support a video shoot

Explanation

In the design phase of a video project, a storyboard is created to plan and visualize the sequence of shots and scenes. It serves as a visual guide for the video shoot, helping the director, cinematographer, and other crew members understand the intended shots, camera angles, and overall composition. By having a storyboard, the team can effectively communicate and execute their vision during the video shoot, ensuring that the desired shots are captured accurately. Therefore, the statement that a storyboard is drawn up in the design phase and used to support a video shoot is true.

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5. Compressing video and graphic files

Explanation

Compressing video and graphic files reduces their file size, making them easier to upload. However, this compression also leads to a reduction in quality.

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6. PIN stands for

Explanation

The correct answer is Personal Identification Number (PIN). A PIN is a numeric password or code used to authenticate and verify the identity of an individual. It is commonly used in various systems and devices, such as bank cards, mobile phones, and computer systems, to provide secure access and protect sensitive information.

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7. An example of a 'social issue' is

Explanation

The given statement "We are becoming more reliant on technology" is an example of a social issue because it highlights the increasing dependence of society on technology. This reliance on technology can have both positive and negative impacts on individuals and communities, affecting various aspects of life such as communication, education, employment, and social interactions. It raises concerns about privacy, cybersecurity, inequality, and the potential loss of essential skills. This social issue is relevant and significant in today's digital age, where technology plays a central role in shaping our lives.

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8. An example of a 'moral and ethical internet issue' is

Explanation

The given answer is correct because it highlights the moral and ethical internet issue of lack of controls on what can be posted and downloaded. This lack of regulation can lead to various problems such as the spread of misinformation, hate speech, cyberbullying, piracy, and illegal activities. It raises concerns about privacy, security, and the potential harm that unrestricted content can cause to individuals and society as a whole.

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9. An example of a 'social issue' is

Explanation

The given answer suggests that computers are contributing to the social issue of increasing the pace of life and adding to stress levels. This implies that the use of computers has led to a faster and more demanding lifestyle, causing stress and potentially negatively impacting people's well-being.

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10. Bluetooth technology is useful for connecting devices, enabling people to share data and

Explanation

Bluetooth technology is a short-range wireless communication technology that allows devices to connect and share data. It operates within a range of several meters, making it ideal for connecting devices in close proximity. However, it is not capable of transmitting data across several kilometers, countries, or states. Therefore, the correct answer is that Bluetooth can be transmitted across several meters.

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11. Excessive computer use can cause three main problems

Explanation

Excessive computer use can cause repetitive strain injury, eye strain/headaches, and circulation problems. Repetitive strain injury refers to the pain and discomfort in muscles, tendons, and nerves caused by repetitive movements or overuse. Eye strain and headaches are common symptoms of staring at a computer screen for long periods, leading to eye fatigue and tension headaches. Circulation problems can occur due to prolonged sitting and lack of movement, leading to poor blood flow and potential health issues.

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12. When using online social networks you should

Explanation

The correct answer is to limit friends and be wary about posting personal information. This is because sharing personal information and having a large number of friends on online social networks can increase the risk of privacy breaches and potential harm. By limiting friends and being cautious about what personal information is shared, individuals can better protect their privacy and reduce the chances of falling victim to scams or identity theft. It is important to be mindful of the potential risks and take necessary precautions while using online social networks.

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13. An example of a 'moral and ethical surveillance issue' is

Explanation

The given answer suggests that the increased use of cameras helps in catching criminals, which is a positive aspect. However, it also acknowledges that this increased surveillance could potentially invade people's privacy. This implies that while the use of cameras can be beneficial for crime prevention, it should be balanced with the need to respect individuals' privacy rights.

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14. When dealing with a client the most important thing to consider is

Explanation

When dealing with a client, customer satisfaction is the most important thing to consider. This means ensuring that the client's needs and expectations are met or exceeded. By prioritizing customer satisfaction, businesses can build strong relationships with their clients, increase customer loyalty, and ultimately drive repeat business and referrals. It involves actively listening to the client, understanding their requirements, and delivering a high-quality product or service that meets their needs. Additionally, addressing any complaints or issues promptly and effectively is also crucial in maintaining customer satisfaction.

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15. What type of device is a speaker?

Explanation

A speaker is a type of device that is commonly used to produce sound or output audio. It is designed to convert electrical signals into sound waves that can be heard by humans. Speakers are commonly used in various devices such as televisions, radios, computers, and music systems to amplify and reproduce audio signals. They are an essential component for providing audio output and enhancing the overall listening experience.

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16. An example of a 'moral and ethical copyright issue' is

Explanation

This answer correctly identifies unauthorized copying of files and music as a moral and ethical copyright issue. It highlights the contradiction between the action being illegal and the fact that most people still engage in it. This implies that there is a moral dilemma surrounding the issue, as people are knowingly breaking the law for their own benefit or enjoyment.

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17. When dealing with a client project it is important to

Explanation

The correct answer is to keep an accurate record of meetings, plan time, ensure a budget is agreed, and stick to deadlines. This is important because it helps in maintaining clear communication and accountability with the client. Keeping records of meetings ensures that there is a reference for any discussions or decisions made. Planning time helps in effectively managing the project and meeting deadlines. Agreeing on a budget ensures that both parties are on the same page regarding financial expectations. Lastly, sticking to deadlines is crucial for maintaining client satisfaction and delivering the project on time.

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18. What is Augmented Reality?

Explanation

Augmented Reality refers to the integration of digital information onto the real-world environment, creating an enhanced perception of reality. It involves overlaying digital elements, such as images, videos, or 3D models, onto the physical world through the use of technology, like smartphones or smart glasses. This allows users to interact with and experience a blended reality where virtual objects coexist with the real world. An example of this would be seeing a hologram projected into the physical environment through a device like Microsoft's HoloLens.

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19. A strong product brand is desirable because

Explanation

A strong product brand is desirable because it allows companies to establish and enhance their identity and market presence. A strong brand helps companies differentiate themselves from competitors and create a unique image in the minds of customers. It builds trust and loyalty among consumers, leading to increased sales and market share. A strong brand also enables companies to charge premium prices for their products, resulting in higher profitability. Additionally, a strong brand makes it easier for companies to introduce new products or expand into new markets, as consumers already have a positive perception of the brand.

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20. Which of the following is NOT an output device

Explanation

A barcode scanner is not considered an output device because its primary function is to read and collect data from barcodes, rather than displaying or producing any output. It is used to input information into a computer system by scanning barcodes, which are then processed and interpreted by the software. Therefore, it does not fall under the category of output devices, which are devices that display or produce information or results.

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21. An example of a 'social issue' is

Explanation

The correct answer suggests that some people are concerned that increased computer game use is leading to lower levels of literacy. This implies that spending more time playing computer games may be taking away time that could be spent on activities that promote literacy, such as reading books or engaging in educational activities.

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22. An example of a 'social issue' is

Explanation

The given answer suggests that one example of a social issue is the decrease in physical fitness due to increased online activity. This implies that the excessive use of computers and the internet has led to a sedentary lifestyle, resulting in a decline in overall health and fitness levels. This social issue is relevant in today's society as technology continues to play a significant role in people's lives, potentially impacting their physical well-being.

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23. A satellite phone

Explanation

The correct answer is "relays calls to a base station and are used by mountain climbers, mariners in the open sea, and news reporters at disaster sites." This answer accurately describes the main function and usage of a satellite phone. Satellite phones rely on a network of satellites to relay calls to a base station, allowing communication in remote areas where traditional cell phone networks are unavailable. They are commonly used by individuals such as mountain climbers, mariners, and news reporters who require reliable communication in challenging and remote locations. The other options provided in the question do not accurately describe the purpose or functionality of a satellite phone.

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24. Google is an example of cloud computing

Explanation

Google is an example of cloud computing because it provides various services and applications that are accessed over the internet rather than being installed on a local device. Users can store and access their data, such as documents and photos, on Google's servers, allowing for easy collaboration and remote access. Additionally, Google offers cloud-based services like Gmail, Google Drive, and Google Docs, which are all examples of cloud computing applications.

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25. (Please fill in the blank)

When you begin a project the person you work for is called the [ c _ _ _ _ _ ].

Explanation

When you begin a project, the person you work for is called the client. In some cases, there may be multiple clients involved in a project, and they are collectively referred to as clients. The client(s) is the individual or organization that has requested or commissioned the project and is responsible for providing the necessary resources and guidance throughout the project's duration.

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26. User Documentation is....

Explanation

User Documentation is written for people who have to perform tasks using the system. This type of documentation is specifically designed to provide clear and concise instructions on how to use a particular system or software. It aims to assist users in understanding the functionality and features of the system, enabling them to effectively perform tasks and achieve their desired outcomes. User documentation typically avoids technical jargon and complex terms, focusing instead on providing step-by-step instructions and explanations in a user-friendly manner.

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27. A well designed website will be

Explanation

A well-designed website should prioritize simplicity in design, with minimum graphics and clear fonts. This ensures that the website is visually appealing and easy to navigate for users. Including only a few hyperlinks also helps to avoid clutter and confusion. By following these principles, the website can provide a seamless user experience and facilitate efficient loading times.

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28. An example of a 'social issue' is

Explanation

The given answer, "computers are expensive so not everyone can afford them," is an example of a social issue because it highlights the unequal access to technology based on economic disparities. This issue affects individuals who cannot afford computers, limiting their opportunities for education, communication, and participation in the digital world. It also exacerbates the digital divide and perpetuates social inequality.

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29. Which of the following is NOT an input device

Explanation

The printer is not an input device because it is used to produce output in the form of hard copies of documents or images. Input devices are used to input data or commands into a computer system, such as the keyboard, touch screen, mouse, and scanner.

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30. How can RSI be avoided

Explanation

Frequently moving the upper body and arms can help avoid RSI (Repetitive Strain Injury). RSI is a condition caused by repetitive movements and overuse of certain muscles, tendons, and nerves. By frequently changing positions and moving the upper body and arms, it helps to distribute the workload and prevent strain on specific areas. This movement also promotes blood circulation and reduces stiffness, which can further prevent the development of RSI.

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31. A purpose built document from which individual documents can be created is called a

Explanation

A purpose-built document from which individual documents can be created is called a template. It serves as a pre-designed format or layout that can be used as a starting point for creating multiple documents with consistent formatting and structure. Templates are commonly used in various applications such as word processors, graphic design software, and website builders to streamline the creation process and ensure consistency in the output. They save time and effort by providing a ready-made framework that can be customized as needed.

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32. A CD-RW is

Explanation

A CD-RW is a disc that can be written to many times. Unlike a CD-R (which can only be written to once), a CD-RW allows users to erase and rewrite data multiple times on the same disc. This makes it a versatile and reusable storage medium.

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33. HTML stands for

Explanation

HTML stands for Hyper Text Mark-up Language. It is the standard markup language used for creating web pages and web applications. HTML uses various tags and attributes to structure and present content on the internet. It allows the inclusion of text, images, links, multimedia, and interactive elements. HTML is the backbone of the World Wide Web and is essential for creating and designing websites.

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34. ATM stands for

Explanation

The correct answer is Automated Teller Machine. An ATM is a computerized machine that allows customers to perform banking transactions without the need for a human teller. It provides services such as cash withdrawals, deposits, fund transfers, and balance inquiries. The term "automated" refers to the machine's ability to perform these tasks automatically, while "teller" signifies its role in replacing or assisting human bank tellers.

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35. Which TWO things should you do when first presented with a problem?

Explanation

When first presented with a problem, the two most important steps to take are defining the problem and planning a solution. Defining the problem involves understanding the issue at hand, identifying its root causes, and clarifying the desired outcome. This step is crucial as it sets the foundation for finding an appropriate solution. Planning a solution involves brainstorming potential strategies, evaluating their feasibility, and outlining the necessary steps to implement them. By defining the problem and planning a solution, individuals can approach the problem systematically and increase their chances of finding an effective resolution.

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36. An example of a 'moral and ethical technology issue' is

Explanation

This answer is correct because it addresses a moral and ethical issue related to technology. The issue is that companies may prioritize reducing human costs and remaining competitive by replacing employees with computers. This raises ethical concerns about job loss, unemployment, and the impact on individuals and society.

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37. Today's average mobile phone has more computing power than the computers that first sent astronauts into space

Explanation

Today's average mobile phone has significantly more computing power than the computers used in the early space missions. This is due to advancements in technology and miniaturization of components. Mobile phones now have powerful processors, high-resolution displays, and extensive storage capacities, which far surpass the capabilities of the computers used in the early space missions. Therefore, it is highly likely that today's average mobile phone has more computing power than the computers that first sent astronauts into space.

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38. Artificial Intelligence

Explanation

Artificial Intelligence refers to the intelligence exhibited by machines, specifically the development of computer systems that can perform tasks that would typically require human intelligence. It is a branch of computer science that focuses on creating intelligent machines and enabling them to learn, reason, and problem-solve. This field aims to develop algorithms and technologies that can mimic or simulate human intelligence, enabling machines to understand, interpret, and respond to complex information and situations.

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39. When working on a team task the most important things to remember are

Explanation

The answer "Regular team updates, one coordinator, an agreed plan with clear documentation through the phases" is the most appropriate because it emphasizes the importance of effective communication, coordination, and documentation in a team task. Regular updates ensure that everyone is on the same page and progress is monitored. Having one coordinator helps in organizing and delegating tasks efficiently. An agreed plan with clear documentation ensures that everyone understands their responsibilities and can refer to the documentation for guidance. This approach promotes accountability, cooperation, and a structured workflow, leading to successful completion of the team task.

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40. What does WYSISYG mean?

Explanation

The correct answer is "What you see is what you get." This phrase is commonly used to describe a situation where there are no hidden or additional features or elements beyond what is immediately visible or apparent. In other words, there are no surprises or hidden agendas. It suggests that what is being presented or shown is exactly what can be expected or received.

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41. Which of the following is NOT a peripheral device

Explanation

A CPU (Central Processing Unit) is not a peripheral device because it is the main component of a computer that performs most of the processing inside the computer. It is responsible for executing instructions, performing calculations, and managing data. Unlike peripheral devices such as cameras, printers, scanners, and USB hubs, the CPU is not an external device that connects to the computer but rather an internal component that is essential for the computer to function.

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42. Processes are

Explanation

The correct answer is "identifiable phases undertaken in design and development". Processes refer to the steps or stages that are followed in order to achieve a specific goal or outcome. In the context of design and development, processes involve breaking down the overall task into distinct phases that can be easily identified and managed. These phases help in organizing and structuring the work, ensuring that each step is completed before moving on to the next. By undertaking identifiable phases in design and development, it becomes easier to track progress, allocate resources, and ensure that the final product meets the desired objectives.

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43. Inputs are

Explanation

The answer is resources such as equipment, software, people, and data because these inputs are essential for the design and development process. Equipment and software are necessary tools for carrying out the tasks, while people bring in their skills and expertise. Data is crucial for making informed decisions and evaluating the product. The other inputs mentioned in the question, such as outcomes and identifiable phases, are important components of the design and development process, but they are not specifically categorized as inputs.

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44. Contexts are

Explanation

The correct answer is "factors such as background, environment, circumstances and clients." This is because contexts refer to the various elements that influence or shape a particular situation or task. In the given options, factors such as background, environment, circumstances, and clients are all examples of contexts that can impact the evaluation of a product. These factors provide important information and considerations that need to be taken into account when assessing the effectiveness or suitability of a product.

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45. Flash movies can be played on an Apple iPhone

Explanation

Flash movies cannot be played on an Apple iPhone because Apple devices do not support Adobe Flash Player. Apple has chosen not to include Flash support on their devices due to concerns over security, performance, and battery life. Instead, Apple promotes the use of HTML5, which provides a more secure and efficient way to deliver multimedia content on their devices.

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46. Bill Gates is the current CEO of Microsoft

Explanation

The given statement is false. Bill Gates is not the current CEO of Microsoft. He co-founded Microsoft in 1975 and served as its CEO until 2000. Currently, Satya Nadella is the CEO of Microsoft, having taken over the position in 2014.

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47. The problem solving process requires you to use which cycle

Explanation

The problem-solving process requires the use of the DDE cycle. This cycle refers to Define, Develop, and Evaluate. First, the problem must be clearly defined and understood. Then, potential solutions are developed and analyzed. Finally, the solutions are evaluated to determine their effectiveness. This cycle helps to ensure a systematic and thorough approach to problem-solving, allowing for the identification and implementation of the most suitable solutions.

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48. An online Web 2.0 presentation maker is

Explanation

Prezi is an online Web 2.0 presentation maker. It allows users to create visually engaging and interactive presentations using a zooming user interface. Prezi offers a variety of templates, themes, and customization options to create unique and dynamic presentations. With its cloud-based platform, Prezi enables collaboration and easy sharing of presentations. It also provides features like embedding multimedia, adding animations, and integrating with other tools. Overall, Prezi is a popular choice for creating engaging and visually appealing presentations online.

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49. What does the letter C in C.I.P.P stand for?

Explanation

The correct answer for this question is "Context". In the acronym C.I.P.P, the letter C stands for context. The context refers to the circumstances, background, or environment in which something exists or occurs. It is important to consider the context when analyzing or interpreting information, as it can greatly impact the meaning or significance of the subject matter. The plural form of context is "contexts", which is also a valid answer.

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50. Which of the following applications is most appropriate for creating a commercial animated advertisement

Explanation

Flash is the most appropriate application for creating a commercial animated advertisement because it is specifically designed for creating interactive and animated content. It provides powerful tools and features that allow users to create visually appealing and dynamic animations. Flash also offers advanced animation capabilities, such as timeline-based animation, motion tweens, and scripting, which are essential for creating professional and engaging animated advertisements. Additionally, Flash supports various file formats and can be easily integrated into websites and other digital platforms, making it an ideal choice for commercial advertising purposes.

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51. In which year did the first Electronic Computer emerge?

Explanation

The first electronic computer emerged in 1950. This answer is based on historical records and technological advancements. In the early 1950s, computers like the UNIVAC I and EDSAC were developed, marking a significant milestone in the history of computing. These early electronic computers paved the way for the modern digital computers we use today.

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52. Products are

Explanation

The correct answer is "outcomes of the task involving product evaluation". This means that products are the end results or outputs of a task that involve evaluating a product. It could refer to the findings, conclusions, or judgments made about the product after evaluating its performance, quality, or effectiveness. It is important to assess the outcomes of the task to determine the success or failure of the product and to make any necessary improvements or adjustments.

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53. Personal home computers emerged during the

Explanation

During the 1970s, personal home computers started to emerge. This was a time when advancements in technology and the availability of microprocessors allowed for the development of affordable and accessible computers for personal use. Companies like Apple and IBM introduced their first personal computers in the 1970s, marking the beginning of the era of personal computing. The 1970s also saw the development of the first operating systems and software applications specifically designed for personal computers. Therefore, the 1970s is the correct answer as it aligns with the emergence of personal home computers.

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54. A GANTT chart is

Explanation

A GANTT chart is a type of bar chart that illustrates a project's costs and schedule. It visually represents the tasks and activities of a project along a timeline, with bars representing the duration of each task. The horizontal axis represents the timeline, while the vertical axis represents the tasks. The length of each bar corresponds to the duration of the task, and the bars are arranged in sequential order to show the project's schedule. Additionally, the chart also includes information about the project's costs, allowing stakeholders to understand both the timeline and the financial aspects of the project.

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55. Mobile phones were first developed for the military back in the Second World War

Explanation

Mobile phones were indeed first developed for the military back in the Second World War. During this time, the military needed a reliable and efficient means of communication, leading to the invention of mobile phones. These early mobile phones were large and bulky, but they laid the foundation for the development of the modern mobile phones we use today. Therefore, the statement "True" accurately reflects the historical development of mobile phones.

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56. What is the DDE cycle?

Explanation

The DDE cycle refers to the process of Designing a plan or strategy, Developing the plan or strategy, and then Evaluating the results or outcomes. This cycle is commonly used in project management or problem-solving situations where a systematic approach is needed to achieve desired goals. The other options do not follow the correct sequence of steps in the DDE cycle.

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57. Technical Documentation explains how to

Explanation

Technical documentation is a comprehensive guide that provides instructions and information on various aspects of a system. While it may cover designing, operating, and manufacturing a system, the emphasis is on maintaining a system. Maintenance involves tasks such as troubleshooting, repairing, updating, and optimizing the system to ensure its smooth functioning. Therefore, technical documentation would primarily focus on explaining how to maintain a system, ensuring that it remains in good working condition throughout its lifecycle.

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58. Adobe Flash uses the following

Explanation

Adobe Flash uses ActionScript and tweens. ActionScript is a programming language used in Flash to create interactive elements and control the behavior of objects. It allows developers to write scripts that respond to user interactions and manipulate objects on the stage. Tweens, on the other hand, are used to create smooth animations by defining the starting and ending positions of an object and allowing Flash to automatically generate the intermediate frames. Together, ActionScript and tweens enable the creation of dynamic and visually appealing animations and interactive content in Adobe Flash.

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59. In design terms, what does C.A.R.P stand for?

Explanation

C.A.R.P stands for Contrast Alignment Repetition Proximity. In design terms, contrast refers to the difference in visual elements to create interest and emphasis. Alignment refers to the arrangement of elements to create a sense of order and organization. Repetition involves the consistent use of visual elements to create unity and reinforce the design. Proximity refers to the grouping of related elements to create visual relationships and organization. These principles are important in creating visually appealing and effective designs.

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60. Which five things should be included when you communicate with a client?

Explanation

The five things that should be included when communicating with a client are: your address, salutation (Dear _____), the client's address, your boss's contact details, and signatures. Including your address ensures that the client knows where the communication is coming from. The salutation (Dear _____) adds a professional and polite touch to the communication. Including the client's address ensures that the communication is directed to the correct recipient. Including your boss's contact details shows that you have the support and backing of your superiors. Finally, including signatures adds a personal touch and provides contact information for further communication.

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USB devices can hold virus'
Windows 7 is the operating system for the iPhone 4
Effective verbal communication involves
A storyboard is drawn up in the design phase and used to support a...
Compressing video and graphic files
PIN stands for
An example of a 'social issue' is
An example of a 'moral and ethical internet issue' is
An example of a 'social issue' is
Bluetooth technology is useful for connecting devices, enabling people...
Excessive computer use can cause three main problems
When using online social networks you should
An example of a 'moral and ethical surveillance issue' is
When dealing with a client the most important thing to consider is
What type of device is a speaker?
An example of a 'moral and ethical copyright issue' is
When dealing with a client project it is important to
What is Augmented Reality?
A strong product brand is desirable because
Which of the following is NOT an output device
An example of a 'social issue' is
An example of a 'social issue' is
A satellite phone
Google is an example of cloud computing
(Please fill in the blank)When you begin a project the person you work...
User Documentation is....
A well designed website will be
An example of a 'social issue' is
Which of the following is NOT an input device
How can RSI be avoided
A purpose built document from which individual documents can be...
A CD-RW is
HTML stands for
ATM stands for
Which TWO things should you do when first presented with a problem?
An example of a 'moral and ethical technology issue' is
Today's average mobile phone has more computing power than the...
Artificial Intelligence
When working on a team task the most important things to remember are
What does WYSISYG mean?
Which of the following is NOT a peripheral device
Processes are
Inputs are
Contexts are
Flash movies can be played on an Apple iPhone
Bill Gates is the current CEO of Microsoft
The problem solving process requires you to use which cycle
An online Web 2.0 presentation maker is
What does the letter C in C.I.P.P stand for?
Which of the following applications is most appropriate for creating a...
In which year did the first Electronic Computer emerge?
Products are
Personal home computers emerged during the
A GANTT chart is
Mobile phones were first developed for the military back in the Second...
What is the DDE cycle?
Technical Documentation explains how to
Adobe Flash uses the following
In design terms, what does C.A.R.P stand for?
Which five things should be included when you communicate with a...
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