Listening - Computer Purchase

1. George sends Donna an email while they are talking on the phone.

True

False

2. What department does George work in?

Sales

Inside Sales

Customer Service

Online Sales

3. Donna wants to buy a tablet computer.

True

False

4. Is Donna a corporate buyer, or is she buying this for her boss's personal use?

Corporate

Personal

5. Donna has all the specifications required to purchase the computer.

True

False

6. Name two of the things that George needs to know so he can quote Donna a computer.

Keyboard type

RAM

Screen size

Warranty

Submit

7. George says they can have the computer ready within 1 day.

True

False

8. Donna was able to provide George with all the information he needs to quote her requirement.

Yes, she is waiting for his quote

No, she doesn't know what she needs and she is going to talk to her boss

George is sending her an email to pass on to her IT department for clarification

Donna is unable to provide the information currently, but she will get the IT department to contact George directly

9. Because of the urgent requirement, Donna's company will pay cash for the computer when they pick it up.

True

False

10. George gives Donna his direct telephone number

No, George advises Donna to make sure she asks for him when she calls back through the switchboard.

Yes, George gives Donna his direct number so she can avoid the switchboard

11. Donna tells George -

He is a great guy and she will give him a call later

She appreciates his professionalism and she will be in touch the next time she has a computer requirement

He is so professional that she is going to direct all their future computer business to him.

She would appreciate it if he could deliver the computer to her himself.