Hypothermia Online Volunteer Training Quiz

The correct answer is "Any adult who is homeless who seeks shelter in the Hypothermia Program during its daily hours of operation will be welcomed." This means that the Hypothermia Shelter welcomes any adult who is homeless and in need of shelter during their operating hours.

If you witness an altercation between guests, the best course of action is to immediately alert FACETS Staff. They are trained professionals who can handle the situation and ensure the safety of everyone involved. Physically intervening or screaming at the individuals may escalate the situation and put yourself at risk. Pulling the fire alarm is unnecessary and could cause panic and confusion.

All guests should be treated as adults as a general rule of hospitality. This means treating them with respect, providing them with the necessary information and assistance, and addressing any concerns or requests they may have. Treating all guests as adults ensures that they are given equal attention and quality service, regardless of their age or any other factor.

It is false that you can invite a guest who is ill to remain at the church during the day. The church is not a suitable place for someone who is ill as it may not have the necessary facilities or resources to provide proper care and support. It would be more appropriate for the ill guest to seek medical attention or stay in a more suitable environment for their recovery.

It is important to respect a guest's personal space because everyone has their own boundaries and comfort levels. Respecting personal space shows consideration and can make guests feel more comfortable and at ease. Invading someone's personal space can make them feel uncomfortable, anxious, or even threatened. Respecting personal space is a basic social etiquette that helps maintain positive interactions and relationships with others.

The statement is false because as a general rule, people under 18 are not allowed to volunteer at the Hypothermia Shelter. This may be due to legal restrictions, safety concerns, or the need for volunteers to be of a certain age or have certain qualifications.

As a non-medical professional, it is not appropriate to provide medication to guests without proper authorization or prescription. Providing medication without proper knowledge of the guest's medical history or potential allergies can be dangerous and could result in adverse reactions or harm. It is always best to advise the guest to seek medical assistance or consult a healthcare professional for proper diagnosis and treatment of their headache.

It is not appropriate or necessary for volunteers to follow guests into the bathroom. This would invade the privacy of the guests and violate their rights. Volunteers should respect the privacy and dignity of the guests and focus on providing assistance and support in other appropriate ways.

The goal of the Hypothermia Prevention Program is indeed to prevent injuries and death related to cold weather. This program focuses on raising awareness about the dangers of hypothermia and providing education on how to prevent it. By promoting proper clothing, shelter, and heating practices, this program aims to reduce the risk of cold-related injuries and fatalities.

The statement is false because it does not specify whether the church has enough space or not. Therefore, it cannot be assumed that the church can offer a place for guests to leave their belongings during the day.

The correct answer is 5:30 pm. This indicates that the shelter opens for guests at 5:30 pm.

The correct answer is "None of the above" because the question asks what information FACETS Staff will normally share with volunteers, and none of the options listed are information that would typically be shared. Mental diagnosis, chronic health conditions, and disciplinary actions are all personal and confidential information that would not be shared with volunteers unless there is a specific need-to-know basis.

The correct answer is Education and Community Development, Families Programs, and Single Adults Programs. This answer accurately lists the three FACETS programs that were discussed in the training.

Guests are more susceptible to getting sick than staff and volunteers because guests are typically not as familiar with the environment and may not practice good hygiene habits. They may also come into contact with more people and surfaces, increasing their risk of exposure to germs. Additionally, guests may be more likely to have compromised immune systems due to travel or other factors, making them more susceptible to illness. Staff and volunteers, on the other hand, are likely to be more familiar with the environment and may have better hygiene practices, reducing their risk of getting sick.

The given statement is false. FACETS Staff is not authorized to search guests' personal belongings to check for contraband. This indicates that the staff does not have the legal authority or permission to conduct such searches.

The correct answer is "None of the above" because the question states that guests may be turned away from the shelter if they are mildly intoxicated, smell bad, are incontinent, or have a severe mental illness. However, the correct answer states that none of these reasons would result in guests being turned away.

FACETS Staff is allowed to contact the non-emergency numbers if there is a minor issue.

Based on FACETS' experience, it is true that about 80-85% of hypothermia program guests have mental health or substance abuse issues, or both. This suggests that a significant majority of the guests in the program struggle with these challenges, highlighting the importance of addressing mental health and substance abuse issues in the context of homelessness and hypothermia prevention.

When working with a guest, it is crucial to respect their boundaries in various aspects. Physical boundaries refer to maintaining personal space and not intruding upon the guest's physical privacy. Mental boundaries involve respecting their thoughts, opinions, and emotions, and not imposing our own beliefs onto them. Spiritual boundaries entail being sensitive to their religious or spiritual beliefs and not imposing our own beliefs onto them. Professional boundaries involve maintaining a professional relationship and not crossing lines of inappropriate behavior or personal involvement. Therefore, it is important to observe physical, mental, spiritual, and professional boundaries when working with a guest.

The correct answer is FACETS staff. Since all hypothermia program guests have agreed in writing to follow the program rules, it is the responsibility of the FACETS staff to enforce these rules. The church volunteers may also assist the FACETS staff in enforcing the rules, but ultimately it is the staff's responsibility.