How To Deal With Parent Complaints

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QUESTION: What's a helpful way to deal with Parent Anger?

Parent Quizzes & Trivia

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  • 2. 

    What is the correct way to empathize with a parent?

    • Dismiss their feelings

    • Ignore the anger

    • Tell them "I understand that you are upset and frustrated..." and ask them to explain the situation

    • Tell them "You are wrong to be upset"

    • Tell them how YOU feel about the situation

    Correct Answer
    A. Tell them "I understand that you are upset and frustrated..." and ask them to explain the situation
  • 3. 

    What is the first thing you should do when confronted by an angry parent?

    • Run Away

    • Stop and take a deep breath

    • Explain to the parent that they shouldn't be upset

    • Tell the parent to send you an email

    • Make them stop talking and listen to your point of view

    Correct Answer
    A. Stop and take a deep breath
  • 4. 

    Which of the following should you NOT do when dealing with upset parents?

    • Use a calm and even tone of voice.

    • Say, “It is our policy that…”

    • Answer a question with a question for clarification.

    • Monitor your body language so that you convey a neutral, non-threatening and interested demeanor.

    • Say what you can do to help, not what you can’t do.

    Correct Answer
    A. Say, “It is our policy that…”
  • 5. 

    Anger is a sign of __________.

    Correct Answer
    frustration
  • 6. 

    Which of the following is a reason a parent may come to you upset or frustrated?

    • Feels threatened, overwhelmed, embarrassed, and/or frustrated with the “system.”

    • Has perhaps had past experiences in which s/he felt ignored or rejected (e.g. in another setting, community, or country) and expects a “replay.”

    • Has perhaps learned in other parts of their life, being angry is “the only way” to get what you need.

    • Or is stressed or angry about something else that happened earlier in their day (or life).

    • All of the above

    Correct Answer
    A. All of the above
  • 7. 

    Why should you use this approach with angry or frustrated parents? Please give at least 3 reasons.

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 08, 2010
    Quiz Created by
    Julianamaz
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