How To Deal With Parent Complaints

5 Questions

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Parent Quizzes & Trivia

QUESTION: What's a helpful way to deal with Parent Anger?


Questions and Answers
  • 1. 
    Why should you use this approach with angry or frustrated parents? Please give at least 3 reasons.
  • 2. 
    What is the first thing you should do when confronted by an angry parent?
    • A. 

      Run Away

    • B. 

      Stop and take a deep breath

    • C. 

      Explain to the parent that they shouldn't be upset

    • D. 

      Tell the parent to send you an email

    • E. 

      Make them stop talking and listen to your point of view

  • 3. 
    What is the correct way to empathize with a parent?
    • A. 

      Dismiss their feelings

    • B. 

      Ignore the anger

    • C. 

      Tell them "I understand that you are upset and frustrated..." and ask them to explain the situation

    • D. 

      Tell them "You are wrong to be upset"

    • E. 

      Tell them how YOU feel about the situation

  • 4. 
    • A. 

      Feels threatened, overwhelmed, embarrassed, and/or frustrated with the “system.”

    • B. 

      Has perhaps had past experiences in which s/he felt ignored or rejected (e.g. in another setting, community, or country) and expects a “replay.”

    • C. 

      Has perhaps learned in other parts of their life, being angry is “the only way” to get what you need.

    • D. 

      Or is stressed or angry about something else that happened earlier in their day (or life).

    • E. 

      All of the above

  • 5. 
    Which of the following should you NOT do when dealing with upset parents?
    • A. 

      Use a calm and even tone of voice.

    • B. 

      Say, “It is our policy that…”

    • C. 

      Answer a question with a question for clarification.

    • D. 

      Monitor your body language so that you convey a neutral, non-threatening and interested demeanor.

    • E. 

      Say what you can do to help, not what you can’t do.